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Reviews of Costa De Oro Beach Hotel

3.5 out of 5
Costa De Oro Beach Hotel
Av. Camaron Sabalo No. 710, Zona Dorada, Mazatlán, SIN

Reviews

8.2

Very good

Rating 10 - Excellent. 473 out of 1047 reviews" "
Rating 8 - Good. 330 out of 1047 reviews" "
Rating 6 - Okay. 127 out of 1047 reviews" "
Rating 4 - Poor. 68 out of 1047 reviews" "
Rating 2 - Terrible. 49 out of 1047 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jose

Disliked: Property conditions & facilities
Everything is really old
Stayed 1 night in May 2024

6/10 Okay

Sergio Eduaerdo Yanez, carbondale

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Hotel Costa de Oro on 20 May 2024
Agradecemos su opinión, estamos trabajando en la mejora de nuestros servicios, esperamos tener el honor de atenderle en su siguiente visita.

8/10 Good

Gilberto Pazos

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and stuff was friendly.
Stayed 2 nights in May 2024
Response from E-commerce on 16 May 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

6/10 Okay

Diana

Travelled with family
Disliked: Property conditions & facilities
We went out to the balcony and we were terrified when we see what looked like the whole thing was about to come flying down! It’s a beautiful place and we definitely would go back but not until some much needed updates are done.
Stayed 1 night in Apr 2024
Response from Hotel Costa de Oro on 17 May 2024
We appreciate your feedback and receive our apologies, we are working on improving our services, we hope to have the honor to serve you on your next visit. Greetings!

6/10 Okay

Cynthia Lesley, Phoenix

Travelled with group
The room was clean however we had a constant leak from the cooling system, we did report it and they tried to fix it but leak continued. For our safety so we didn’t slip we just put a towel on the floor over the wet puddle. The shower also leaked and the room was damp. Lounge chairs by the pool were very uncomfortable and the pool was very slippery getting in and out. Noise from construction on property next door was annoying. Staff were very friendly, happy hour by the pool was great drinks and food very reasonable.
Stayed 5 nights in May 2024
Response from Hotel Costa de Oro on 15 May 2024
We appreciate your feedback and receive our apologies, we are working on improving our services, we hope to have the honor to serve you on your next visit. Greetings!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from E-commerce on 15 May 2024
Gracias por su comentario y por haber elegido nuestro hotel. Estamos contentos de que haya disfrutado de su estancia y esperamos tenerlo de nuevo cómo huésped en nuestro hotel.

2/10 Terrible

Efrain

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not even close to a resort Nothing to offer Really old rooms
Stayed 3 nights in May 2024
Response from Hotel Costa de Oro on 13 May 2024
We regret that this time your stay was not as expected. We will continue to improve our services, we hope to have the honor of receiving you again at Hotel Costa de Oro. Thank you for your opinion.

8/10 Good

Victor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Good services
Stayed 1 night in May 2024
Response from E-commerce on 15 May 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

6/10 Okay

Laura, MENDOTA HEIGHTS

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in May 2024
Response from Hotel Costa de Oro on 16 May 2024
Agradecemos su opinión, estamos trabajando en la mejora de nuestros servicios, esperamos tener el honor de atenderle en su siguiente visita.

4/10 Poor

Adan h

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is good, we found the shower did not work and the air cannot be regulated and customer service was very bad.
Stayed 2 nights in Apr 2024
Response from Hotel Costa de Oro on 6 May 2024
We regret that this time your stay was not as expected. We will continue to improve our services, we hope to have the honor of receiving you again at Hotel Costa de Oro. Thank you for your opinion.

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, and people and clean
Stayed 3 nights in Feb 2024
Response from E-commerce on 2 May 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

6/10 Okay

Rosa

Stayed 2 nights in Apr 2024
Response from Hotel Costa de Oro on 13 May 2024
Agradecemos su opinión, estamos trabajando en la mejora de nuestros servicios, esperamos tener el honor de atenderle en su siguiente visita.

10/10 Excellent

Meghan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful property and wonderful, attentive staff.
Stayed 3 nights in Apr 2024
Response from E-commerce on 20 Apr 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff. They were very nice and helpful. Loved easy access to the beach. The only thing I noticed that one of the elevators did not line up with the floor level on the fifth floor causing me to trip walking off the elevator. Overall, would recommend this hotel.
Stayed 5 nights in Apr 2024
Response from E-commerce on 20 Apr 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

10/10 Excellent

Pedro, El Centro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from E-commerce on 20 Apr 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

6/10 Okay

Lourdes, Pittsford

Liked: Cleanliness
Amazing ocean view... April 2024 was cool but the hotel has a nice heated pool. Disappointing tambora music noise on the beach.
Stayed 4 nights in Apr 2024
Response from Hotel Costa de Oro on 16 Apr 2024
Dear Lourdes, thank you for your preference. Receive our apologies for the inconvenience caused by the music on the beach. We’re working on improving our services. We hope to have the honor to serve you on your next visit.

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property was nice, the staff was courteous and attentive. They do "nickel & dime" you quite a bit. Charge $20-$30 for bottled water - in the room and dining!
Stayed 8 nights in Apr 2024
Response from Hotel Costa de Oro on 15 Apr 2024
Dear Mark, we appreciate you taking the time to send us your comments, we will continue working on improving our services. Greetings!

10/10 Excellent

Bambi L Ray

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
If loud traffic isn’t your thing then stay in the Centro Historico, and if you want to use the jacuzzi you’ll have to listen to the time share info, but otherwise GREAT!!
Stayed 5 nights in Apr 2024
Response from Hotel Costa de Oro on 15 Apr 2024
We appreciate your feedback and receive our apologies, we are working on improving our services, we hope to have the honor to serve you on your next visit. Greetings!

8/10 Good

Barton Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from E-commerce on 15 Apr 2024
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho que haya tenido una bonita experiencia, lo esperamos en su próxima visita.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolute beautiful room! Big and so much room!! I’m definitely coming back.
Stayed 3 nights in Apr 2024
Response from E-commerce on 15 Apr 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly well-maintained older property. Room was good size and cleaning staff did a great job. Street noise is quite loud. Food is ok. But lots of good dining options in walking distance. Within walking distance of start of Malecon.
Stayed 7 nights in Apr 2024
Response from E-commerce on 15 Apr 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

6/10 Okay

Ricardo, Port Townsend

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, facilities need some updating. Includes breakfast completely ran out after 20 min, have never seen so many empty buffet trays so soon after start. Staff does what they can with good humor.
Stayed 1 night in Apr 2024
Response from Hotel Costa de Oro on 13 Apr 2024
Dear Ricardo, we appreciate you taking the time to send us your comments, we will continue working on improving our services. Greetings!

4/10 Poor

Melinda

Stayed 1 night in Apr 2024
Response from Hotel Costa de Oro on 2 May 2024
Agradecemos su opinión, estamos trabajando en la mejora de nuestros servicios, esperamos tener el honor de atenderle en su siguiente visita.

10/10 Excellent

Andrew

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun for the whole family, we had a great stay!
Stayed 1 night in Apr 2024
Response from E-commerce on 15 Apr 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our time at the Costa de Oro. The staff in all areas are amazing and work very hard to make your time here comfortable and safe. Unfortunately they have developed a 2 tier system which gives some gold bracelet patrons access to the only hot tub and a special area with more comfortable lounge chairs. This was not listed as an option for us. A bit disappointed as we have been coming here since 1996.
Stayed 23 nights in Mar 2024
Response from Hotel Costa de Oro on 11 Apr 2024
We appreciate your feedback and receive our apologies, we are working on improving our services, we hope to have the honor to serve you on your next visit. Greetings!

4/10 Poor

David

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Had to change dates due to death of a family member and was not helped even though I had purchased hotel protection plan. Tried to change the date and add the day I had missed due to the emergency and was not able to. I was charged a night without staying there. When I tried asking for 3 family members to be added to the room for one night, I was asked to upgrade and was not given any discount or anything for the night that I was at the hotel. Parking is across the street and about a block away and don’t offer any responsibility for theft or damage of vehicles. Pool closes at 9 and was kicked out at 8:40 because the lifeguard did not want to stay. 10/10 would not recommend.
Stayed 2 nights in Apr 2024
Response from Hotel Costa de Oro on 11 Apr 2024
We regret that this time your stay was not as expected. We will continue to improve our services, we hope to have the honor of receiving you again at Hotel Costa de Oro. Thank you for your opinion.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service
We had a great short stay here. Loved the service at the pool and restaurants. Our servers were prompt, warm, and very friendly. The food everywhere was delicious, especially the poolside ceviche. The room had an awesome view and was comfortable. It was as expected, a bit in need of updating, but perfectly acceptable. We enjoyed walking on the beach during the quiet of the mornings and sitting Oceanside at the breakfast buffet. Noise is definitely a concern as Las Bandas played so loudly late into the evening- but, it’s part of the experience so if you embrace it, you’ll enjoy it.
Stayed 2 nights in Apr 2024
Response from E-commerce on 15 Apr 2024
We appreciate your feedback, we are working on improving our services, we hope to have the honor to serve you on your next visit. Greetings!

10/10 Excellent

Judson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and gorgeous views!
Stayed 7 nights in Mar 2024
Response from E-commerce on 15 Apr 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

8/10 Good

KANDY

Liked: Cleanliness, staff & service
Overall it was a good experience and I would stay there again, the rooms definitely need a major update but overall it was a nice stay, the pool is heated which is a plus when going before June, walkable distance to restaurants etc (I recommend Marys right in front of the building)
Stayed 5 nights in Mar 2024
Response from E-commerce on 15 Apr 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

8/10 Good

Becky, San Francisco

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach location. Some of the staff were so kind, nice and helpful. Others blew us off.
Stayed 5 nights in Mar 2024
Response from Hotel Costa de Oro on 6 Apr 2024
Thank you for your preference, Is a pleasure serve you.

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Costa de oro is very family oriented. Nice, big pool and great atmosphere. They have activities throughout the day for kids and some for adults. Pool is next to the beach and our room view was excellent. The only thing they should remodel rooms for more modern design.
Stayed 8 nights in Mar 2024
Response from E-commerce on 15 Apr 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

10/10 Excellent

Alastair Matthew, Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay. Had a one bedroom suite on the ocean. An older building but felt Mexican. Pool was nice. Just wish they had cushions on the lounge chair. Already planning on coming back in November
Stayed 14 nights in Mar 2024
Response from E-commerce on 15 Apr 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

6/10 Okay

Raquel

I loved the view from my balcony and the pool area. What i did not like was that the beds were hard and that the toilet needed to be fixed twice.
Stayed 4 nights in Mar 2024
Response from Hotel Costa de Oro on 6 Apr 2024
Thank you for your preference, we appreciate your feedback, we are working on improving our services, we hope to have the honor to serve you on your next visit. Is a pleasure serve you!

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property needs an update but locations is amazing. On our last day electricity and water went out an hour before our check out water came back just in time for us to take a shower but not able to do May hair because no electricity in the room and had to get down 8 floors because the elevators were out of service. Love that everything is so close to El malecón and that there so many dinning options
Stayed 4 nights in Mar 2024
Response from Hotel Costa de Oro on 28 Mar 2024
Dear Diana, thank you for your preference. We appreciate the patience you had during your stay and receive our apologies for the inconvenience caused by the electrical failures in the Government Electricity companie equipment. We’re working on improving our services. We hope to have the honor to serve you on your next visit.

8/10 Good

Deb

Travelled with family
Liked: Cleanliness, staff & service, amenities
beach banda
Stayed 25 nights in Feb 2024
Response from Hotel Costa de Oro on 1 Apr 2024
Dear Deb, we appreciate you taking the time to send us your comments. Receive our apologies for the inconveniences that occurred, we will continue working on improving our services. Greetings!

6/10 Okay

Giovanna

Stayed 3 nights in Mar 2024
Response from Hotel Costa de Oro on 26 Mar 2024
Agradecemos su opinión, estamos trabajando en la mejora de nuestros servicios, esperamos tener el honor de atenderle en su siguiente visita.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it's located in a prime area. The staff has all been very nice. The downside is at least some of it could use some updating. I will come back!
Stayed 7 nights in Mar 2024
Response from E-commerce on 28 Mar 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

10/10 Excellent

Taylor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, wonderful staff that was so kind and willing to help out an English-only white guy! Would absolutely recommend to anyone traveling to Mazatlán. Be nice to your staff everyone!
Stayed 5 nights in Mar 2024
Response from E-commerce on 28 Mar 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from E-commerce on 28 Mar 2024
Gracias por su calificación perfecta y recomendar nuestro hotel a otros viajeros. Todo nuestro personal disfruto mucho atenderlo en su estancia

10/10 Excellent

JORGE

Stayed 4 nights in Mar 2024
Response from E-commerce on 15 Apr 2024
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho que haya tenido una bonita experiencia, lo esperamos en su próxima visita.

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
The property is pretty dated with only 1 pool. There is not much for dining but lots of restaurants outside of hotel. We did not do all inclusive for that reason. They tell you it’s a queen bed but they are doubles and one of our mattresses had a big sag on one side!
Stayed 7 nights in Feb 2024
Response from Hotel Costa de Oro on 11 Mar 2024
We regret that this time your stay was not as expected. We will continue to improve our services, we hope to have the honor of receiving you again at Hotel Costa de Oro. Thank you for your opinion.

4/10 Poor

Lucia

Stayed 2 nights in Mar 2024
Response from Hotel Costa de Oro on 1 Apr 2024
Agradecemos su opinión, estamos trabajando en la mejora de nuestros servicios, esperamos tener el honor de atenderle en su siguiente visita.

8/10 Good

Brian

Liked: Cleanliness, staff & service
Good
Stayed 5 nights in Feb 2024
Response from E-commerce on 28 Mar 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

8/10 Good

Ronald

Travelled with partner
Liked: Staff & service, amenities
In the rooms it needs some TLC IE paint, update kitchen cabinets
Stayed 7 nights in Feb 2024
Response from Hotel Costa de Oro on 7 Mar 2024
Dear Ronald, thank you for your preference. We’re working on improving our services. We hope to have the honor to serve you on your next visit.

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here on 2 other occasions and the rooms have been great with comfy beds a big plus for me. The room I stayed in this time was the same layout as the other rooms but on the ground floor. The first thing I noticed as I entered the room was the smell of musty air and probably mold. This was unfortunate because I ended up with a sinus infection and headache.
Stayed 7 nights in Feb 2024
Response from Hotel Costa de Oro on 7 Mar 2024
Dear Diane, we appreciate you taking the time to send us your comments. Receive our apologies for the inconveniences that occurred, we will continue working on improving our services. Greetings!

6/10 Okay

Miranda

Travelled with family and small children, Travelled with group
Liked: Staff & service
Staff are friendly and the property is charming. The rooms are mediocre and often smell moldy. Our room did not have a good view and was right beside the elevator and business office - it was loud and our patio did not feel private. The music playing at the pool is always too loud and the microphone for afternoon activities. The food is not as good as it once was and Menu prices are high. The pool needs to be deep cleaned and there are holes in the floor of it. While we were there the lifeguards saved a teenager from drowning and security is always present - safety is not an issue here.
Stayed 7 nights in Feb 2024
Response from Hotel Costa de Oro on 7 Mar 2024
We appreciate your feedback and receive our apologies, we are working on improving our services, we hope to have the honor to serve you on your next visit. Greetings!

8/10 Good

jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Small bathroom
Stayed 3 nights in Feb 2024
Response from E-commerce on 28 Mar 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

8/10 Good

Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was easy, prices were very reasonable, pool was a great temperature and our room was as expected. Service was a little slow at pool but waiter was very friendly and maid was late in the day and spoke no English but did a great job.
Stayed 5 nights in Feb 2024
Response from Hotel Costa de Oro on 1 Apr 2024
Thank you for your preference, Is a pleasure serve you.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 6 nights in Feb 2024
Response from E-commerce on 8 Mar 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!

8/10 Good

John Randol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean rooms, good food
Stayed 5 nights in Feb 2024
Response from E-commerce on 8 Mar 2024
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!