Lobby
Check availability

Reviews of Quality Suites Maumelle - Little Rock NW

2.5 out of 5
Quality Suites Maumelle - Little Rock NW
14322 Frontier Drive, Maumelle, AR

Reviews

8.0

Very good

Rating 10 - Excellent. 201 out of 472 reviews" "
Rating 8 - Good. 146 out of 472 reviews" "
Rating 6 - Okay. 58 out of 472 reviews" "
Rating 4 - Poor. 42 out of 472 reviews" "
Rating 2 - Terrible. 25 out of 472 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient great staff
Stayed 1 night in May 2024

6/10 Okay

Earl

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Its was a nice place but in one of our rooms the toilet stayed backed up, the water pressure was very limited, and the got woke up to ants in the bed
Stayed 2 nights in May 2024

4/10 Poor

Madison

Stayed 2 nights in Mar 2024

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t smell nice at all cats greet you at front door
Stayed 1 night in May 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly , rooms clean, and breakfast was good.

8/10 Good

Felton

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good price but the hotel was just average in need of updating.
Stayed 1 night in May 2024

6/10 Okay

Destini

Travelled with family and small children
Liked: Staff & service, amenities
It was available and convenient for our quick stay so that’s why we chose this place. It was humid everywhere, the room had a weird smell to it as soon and we opened the door and the room floors were damp to name a couple of things that seems off. But breakfast was good and staff was kind.
Stayed 1 night in May 2024

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was very dated. Furniture and bed is old.
Stayed 1 night in May 2024

10/10 Excellent

Brian

Stayed 1 night in Apr 2024

6/10 Okay

Catherine

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Christine on 20 Apr 2024
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on your next trip to Maumelle.

10/10 Excellent

Peng

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice and helpful. The room is clean.
Stayed 1 night in Apr 2024
Response from Christine on 16 Apr 2024
Thank you. We look forward to hosting you on your next trip to Maumelle.

6/10 Okay

Gwendolyn

Travelled with family
Disliked: Property conditions & facilities
The property had multiple cats outside at the entrance. The rooms were very outdated….restroom door inside the room was broken and squeaked when opening and closing it….wet floors signs were always visible from morning until night….stairs were noisy, you could easily hear neighbors.
Stayed 1 night in Apr 2024
Response from Christine on 15 Apr 2024
Thank you for letting us know of your recent stay at our hotel. Our sincere apologies that we failed to meet your expectations with the hotel in general. We would love the opportunity to provide you with the guest experience you expect and deserve on your next trip to Maumelle.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christine on 15 Apr 2024
Thank you

6/10 Okay

Jim

Stayed 2 nights in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hassle free check in
Stayed 1 night in Apr 2024
Response from Christine on 9 Apr 2024
Thank you. We look forward to hosting you again on your next trip to Maumelle.

10/10 Excellent

Lorelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christine on 9 Apr 2024
Thank you. We look forward to hosting you on your next trip to Maumelle.

10/10 Excellent

Pierina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christine on 1 Apr 2024
Thank you

8/10 Good

Jeremy

Liked: Staff & service
Front desk staff was great. He was friendly and personable. The rooms were not top-notch clean but clean enough for a quick stop along a road trip. Free breakfast was subpar, but I didn’t have high expectations for it either. I wouldn’t stay here more than one night.
Stayed 1 night in Mar 2024
Response from Christine on 9 Mar 2024
Our sincere apologies that we failed to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you may take to Maumelle.

10/10 Excellent

Keagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christine on 9 Mar 2024
Thank you

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, friendly, helpful staff.
Stayed 2 nights in Feb 2024
Response from Christine on 22 Feb 2024
THANK YOU.

2/10 Terrible

Terri

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There was a 8" hole in the wall of my room, it smelled terrible, the carpet was sticky (my shoes stuck to the floor) my bathroom door had graffiti on it. HORRIBLE!!!!!
Stayed 1 night in Feb 2024
Response from Christine on 22 Feb 2024
Our sincere apologies for the issues with your suite. Anytime this occurs please contact the front desk immediately and request a manager.Our priority is to provide our guests with the experience they expect and deserve.

8/10 Good

LAQUEISHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christine on 22 Feb 2024
THANK YOU.

10/10 Excellent

Brendan

Stayed 1 night in Feb 2024
Response from Christine on 17 Feb 2024
Thank you. We look forward to hosting you on any future trips you may take to Maumelle.

10/10 Excellent

Melinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful.
Stayed 2 nights in Feb 2024
Response from Christine on 9 Feb 2024
Thank you for sharing your recent stay at our hotel. We look forward to hosting you again on any future trips you may take to Maumelle.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
There was Molde inside the hotel room .
Stayed 1 night in Feb 2024
Response from Christine on 7 Feb 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christine on 7 Feb 2024
Thank you

6/10 Okay

Passion

Travelled with family, Business traveller
The property looked newly renovated but it had a strange smell. It was a decent experience but I wouldn’t book here again.
Stayed 1 night in Nov 2023
Response from Christine on 7 Feb 2024
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

4/10 Poor

Tony

Travelled with family
Disliked: Staff & service
We got there to check in & the person working the desk couldn’t be found for 10 minutes. This was at 12:50 in the morning. She came walking in from outside at some point. The extra lock for the room door was missing. There were several broken times in the bathroom and toilet paper in the floor when we got there.
Stayed 2 nights in Feb 2024
Response from Christine on 7 Feb 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

2/10 Terrible

Torey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Christine on 7 Feb 2024
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

6/10 Okay

Tammy

Travelled with family
Liked: Staff & service
Ok
It’s an older hotel. They are trying to update it. There was milk left in our fridge. The room next door the man was yelling obscenities at 6:50 am.
Stayed 1 night in Feb 2024
Response from Christine on 7 Feb 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 Excellent

Royce

Stayed 1 night in Jan 2024
Response from Christine on 1 Apr 2024
Thank you

10/10 Excellent

Gary L

Stayed 2 nights in Jan 2024
Response from Christine on 7 Feb 2024
Thank you

2/10 Terrible

Marjorie

Stayed 1 night in Jan 2024
Response from Christine on 7 Feb 2024
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 Excellent

Melinda

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to be helpful.
Stayed 1 night in Jan 2024
Response from Christine on 7 Feb 2024
Thank you for your kind words. We look forward to hosting you again on your next trip to Maumelle.

10/10 Excellent

Patricia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff and the room was very clean and quiet. Thank you for all you done looking forward to another stay.
Stayed 1 night in Jan 2024
Response from Christine on 7 Feb 2024
Thank you for your kind words. We look forward to hosting you again on your next trip to Maumelle.

10/10 Excellent

Soraida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christine on 8 Jan 2024
Thank you

8/10 Good

Jolynnda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Christine on 7 Feb 2024
Thank you

10/10 Excellent

Regina, Perris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christine on 7 Feb 2024
Thank you

10/10 Excellent

Margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We loved the staff here! Everything was great until we pulled out the bed in the couch which was stained up and we did not have any sheets for it! Luckily we brought extra blankets and my son ended up sleeping on an air mattress we had to go buy! But staff was very friendly and breakfast was great!
Stayed 1 night in Dec 2023
Response from Christine on 7 Feb 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 Excellent

Emma

Stayed 1 night in Dec 2023
Response from Christine on 7 Feb 2024
Thank you

2/10 Terrible

Erika

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I would honestly avoid this hotel at all costs if I were you. The front desk staff seemed nice enough but the room was absolutely DISGUSTING. I grossed out the entire time and worried I’d bring bed bugs or something home with me. When we walked up to our room the door was open, which was creepy enough, then we went in to find it very unclean. There was a used hair band on the floor and as soon as we opened up the (very dirty & stained) pull out couch-bed we found a pair of sweatpants inside from the last guests. To top it all off, there was white stuff running down the walls and a handprint that looked like feces. Don’t waste your money here!!
Stayed 2 nights in Dec 2023
Response from Christine on 7 Feb 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

6/10 Okay

ALICIA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Okay
The stray cats were the perk of the stay. Room looks like it hasn’t been cared for in quite a bit. Needs some TLC. The staff was kind and knowledgeable. Lots of stinky smells.
Stayed 1 night in Dec 2023
Response from Christine on 7 Feb 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

8/10 Good

Rege

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christine on 8 Jan 2024
Thank you

8/10 Good

Jake

Stayed 1 night in Dec 2023
Response from Chtistine on 8 Jan 2024
Thank you

8/10 Good

Sarah

Stayed 1 night in Dec 2023
Response from Christine on 7 Feb 2024
Thank you

4/10 Poor

Patrick

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in late at night, process was simple. All areas of property smelled of marijuana - some faint, others not so faint. Cats EVERYWHERE, including a first floor room with curtains open to all passers by; didn’t help that staff had paper plates full of wet and dry cat food at the entrance. Room was very dated, chips and nicks in the walls, tiles missing or unattached in bathroom (Room 206), bathroom had clear smell of marijuana but faded as moved to back of room. Hadn’t been cleaned, or cleaned well - gummies visible on floor of “closet”, multiple sticky surfaces that had to be wiped down, pencil shavings and toilet tissue in the toilet. TV didn’t work, tried all settings and swapping cables to no avail. Only positives: shower had great pressure (and was very clean), breakfast had good options and was hot and fresh. Would not stay here again, or recommend until property updated and cats deterred.
Stayed 1 night in Dec 2023
Response from Christine on 7 Feb 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

2/10 Terrible

Gordon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was put in a room that was not clean at first, and we were moved next door. Later, I saw someone enter the first room. It was as if they were staying there as an unregistered guest. Then there was the arrest of the clerk's significant other for shooting someone in the next town over. The hotel was a non-smoking hotel, yet on our end of the hallway, it reeked of marijuana. Do not stay here. The room's door safety hasp had been ripped off and never replaced or repaired. I should have demanded my money back and went somewhere else.
Stayed 1 night in Dec 2023
Response from Christine on 7 Feb 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 Excellent

Sarah

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was gret
Stayed 2 nights in Dec 2023
Response from Christine on 7 Feb 2024
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ok I guess
The staff was great. Friendly, courteous, helpful. The room we were in definitely needed some attention. The bathroom door was hard to close and wouldn't lock. Some of the baseboard needed to be reattached. Hot water never got hot (more than lukewarm but definitely not hot). One corner of the room had not been vacuumed in a while as evidenced by the dust by a pillow we tossed on the floor and the penny laying on the carpet. The whole room is in dire need of fresh paint (scrapes and missing chunks of paint all over). Lastly, the people in the room above us were stomping around and moving furniture or something until 3 in the morning.
Stayed 1 night in Dec 2023
Response from Christine on 7 Feb 2024
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 Excellent

EBONY

Stayed 1 night in Dec 2023
Response from Christine on 8 Jan 2024
Thank you