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Reviews of Fairfield Inn & Suites by Marriott Madison West/Middleton

2.5 out of 5
Fairfield Inn & Suites by Marriott Madison West/Middleton
8212 Greenway Blvd, Middleton, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 417 out of 667 reviews" "
Rating 8 - Good. 184 out of 667 reviews" "
Rating 6 - Okay. 43 out of 667 reviews" "
Rating 4 - Poor. 18 out of 667 reviews" "
Rating 2 - Terrible. 5 out of 667 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Gary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, would stay again.
Stayed 1 night in May 2024

8/10 Good

Gary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, would stay again.
Stayed 1 night in May 2024

6/10 Okay

Doris

Travelled with family
Liked: Cleanliness, staff & service
Room was clean but older AC unit that made a very loud noise whenever it was on. TV rather old too. Breakfast was decent. Room is not cleaned daily.
Stayed 2 nights in May 2024
Response from Hotel Management Team on 21 May 2024
Dear Doris,Thank you for taking the time to provide us with your honest feedback. While I'm very pleased that you enjoyed many aspects of the hotel, I'm truly sorry to hear you felt the AC unit and TV did not match your expectations. I greatly appreciate you sharing how your experience was. Your comments will be discussed with our management team. Again, thank you and we very much hope you will consider staying with us again in the future.Sincerely,

10/10 Excellent

Lucy

Travelled with family, Travelled with pets
Liked: Amenities
Nothing to change. Perfect!
Stayed 1 night in May 2024
Response from Hotel Management Team on 20 May 2024
Dear Lucy,Thank you for taking the time out of your busy day to leave us a wonderful 5-star review. We hope if your travels bring you back to Madison, you will consider staying with us again. Safe Travels!Sincerely,

10/10 Excellent

Lu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, many restaurants near by. Friendly staff and the room is clean.
Stayed 1 night in May 2024
Response from Hotel Management Team on 14 May 2024
Dear Lu,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

10/10 Excellent

Mark, Fredonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, newer property. Clean. Was surprised it had a pool. Nice greeting at arrival.
Stayed 2 nights in May 2024
Response from Hotel Management Team on 14 May 2024
Dear Mark,Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!Sincerely,

10/10 Excellent

ka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome! Staff is very nice and kind! The place itself was clean as well as the rooms.
Stayed 1 night in May 2024
Response from Hotel Management Team on 14 May 2024
Dear Ka,Thank you for taking the time to share your feedback! It truly means a lot to have our guests share their positive experiences at our hotel. Our team has worked hard to ensure that the expectations of our customers are met. We are glad you enjoyed your experience here and look forward to serving you during your next stay.Sincerely,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean. Staff very helpful and friendly
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 3 May 2024
Dear David,Thank you for taking the time out of your busy day to leave us a wonderful 5-star review. We hope if your travels bring you back to Madison, you will consider staying with us again. Safe Travels!Sincerely,

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really welcoming staff, super quiet rooms, convenient location, really clean. Thanks so much!!
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 3 May 2024
Dear Luke,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 1 May 2024
Dear Anne,Thank you for taking time to rate your recent stay. We are honored to earn a 5-star review, as our ultimate goal is to exceed your expectations. We hope we did just that. We look forward to seeing you again soon. Safe travels!Sincerely,

10/10 Excellent

Sanchayan, ESCONDIDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice clean place
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 24 Apr 2024
Dear Sanchayan,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Good price; nice room and hotel; good breakfast; good location for my trip.
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on 25 Apr 2024
Dear Barry,Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!Sincerely,

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to beltline! Great staff, breakfast and location!
Stayed 7 nights in Apr 2024
Response from Hotel Management Team on 23 Apr 2024
Dear Marina,Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!Sincerely,

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 22 Apr 2024
Dear Cindy,Thank you for taking time to rate your recent stay. We are honored to earn a 5-star review, as our ultimate goal is to exceed your expectations. We hope we did just that. We look forward to seeing you again soon. Safe travels!Sincerely,

8/10 Good

Michael

Stayed 4 nights in Mar 2024
Response from Hotel Management Team on 22 Apr 2024
Dear Michael,Thank you for taking the time to give us a great review! We are delighted to hear about your positive experience at our hotel. We look forward to delivering another positive experience during your next stay with us.Sincerely,

10/10 Excellent

KOOSRAJOO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It lived up to expectations but the staff exceeded our expectations...Great value
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 16 Apr 2024
Dear Koosrajoo,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

10/10 Excellent

Pathanjali

Stayed 1 night in Apr 2024
Response from Hotel Management Team on 6 May 2024
Dear Pathanjali,Thank you for taking time to rate your recent stay. We are honored to earn a 5-star review, as our ultimate goal is to exceed your expectations. We hope we did just that. We look forward to seeing you again soon. Safe travels!Sincerely,

8/10 Good

clayton

Stayed 1 night in Apr 2024
Response from Hotel Management Team on 28 Apr 2024
Dear Clayton,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Close and convenient to UW.
Stayed 5 nights in Mar 2024
Response from Hotel Management Team on 7 Apr 2024
Dear Debra,Thank you for taking the time out of your busy day to leave us a wonderful 5-star review. We hope if your travels bring you back to Madison, you will consider staying with us again. Safe Travels!Sincerely,

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Response from Hotel Management Team on 7 Apr 2024
Dear Jessica,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay our room was comfortable and there was not disturbances during our stay
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 3 Apr 2024
Dear Carla,Thank you for taking time to rate your recent stay. We are honored to earn a 5-star review, as our ultimate goal is to exceed your expectations. We hope we did just that. We look forward to seeing you again soon. Safe travels!Sincerely,

10/10 Excellent

Lisa, Milwaukee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They always treat us like family when we stay here. Oat milk for coffee in the morning. Friendly staff with great customer service.
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 3 Apr 2024
Dear Lisa,Thank you for taking the time to give us a great review! We are delighted to hear about your positive experience at our hotel. We look forward to delivering another positive experience during your next stay with us.Sincerely,

10/10 Excellent

Andrew F

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 25 Mar 2024
Dear Andrew,Thank you for taking time to rate your recent stay. We are honored to earn a 5-star review, as our ultimate goal is to exceed your expectations. We hope we did just that. We look forward to seeing you again soon. Safe travels!Sincerely,

10/10 Excellent

Cha

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying. Would do it agian.
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 22 Mar 2024
Dear Cha,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

4/10 Poor

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Need a hot tub and waffle maker. Stop watering down the juice too.
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 22 Mar 2024
Dear Philip,Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.Sincerely,

8/10 Good

Leslie, Wheaton

Stayed 1 night in Mar 2024
Response from Hotel Management Team on 3 Apr 2024
Dear Valued Guest,Thank you for taking the time out of your busy day to leave us a wonderful review. We hope if your travels bring you back to Madison, you will consider staying with us again. Safe Travels!Sincerely,

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 13 Mar 2024
Dear Brandon,Thank you for taking the time to give us a great review! We are delighted to hear about your positive experience at our hotel. We look forward to delivering another positive experience during your next stay with us.Sincerely,

10/10 Excellent

Carol, Mequon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower doesn’t work well-squeals loudly when water is running. Very annoying!
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 11 Mar 2024
Dear Carol,Thank you for taking the time to review your most recent stay with us! We apologize for the loud shower as that is not representative of the standard we hold ourselves to. We will utilize your response moving forward as we work to provide our guests an exceptional hotel experience.Sincerely,

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff friendly and helpful. Complimentary breakfast area was kept clean and food refilled promptly. Room was clean and well kept. Excellent value.
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 5 Mar 2024
Dear Deborah,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast was really good, eggs,sausage,and muffin sandwiches along with cereal and bagels, muffins, fresh coffee and fruit and more!!!
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 26 Feb 2024
Dear Dennis,Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!Sincerely,

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room - 2 queen beds—was clean. The walls are like paper. Next room over played music loud and were very noisy up until about 1:30 am. Probably wouldn’t stay here again because of the lack of soundproofing. You can hear the next room conversations, toilet flushing and everything else through the walls. Stayed two nights and had enough.
Stayed 2 nights in Feb 2024
Response from Hotel Management Team on 26 Feb 2024
Dear Donna,Thank you for finding the time to share the details of your recent visit. We apologize for the unwanted noise. We will keep your feedback in mind moving forward as we further enhance our guests’ experience and satisfaction.Sincerely,

6/10 Okay

Allison J

Disliked: Property conditions & facilities
Property is outdated - clean - cheap - beds not too comfortable- was fine
Stayed 3 nights in Feb 2024
Response from Hotel Management Team on 26 Feb 2024
Dear Allison,Thank you for taking the time to provide us with your honest feedback. While I'm very pleased that you enjoyed many aspects of the hotel, I'm truly sorry to hear you felt the property did not match your expectations. I greatly appreciate you sharing how your experience was. Your comments will be discussed with our management team. Again, thank you and we very much hope you will consider staying with us again in the future.Sincerely,

10/10 Excellent

Sathyanarayana Bhasker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from Madison. Clean room, nice breakfast and friendly staff
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 26 Feb 2024
Dear Sathyanarayana,Thank you for taking the time out of your busy day to leave us a wonderful 5-star review. We hope if your travels bring you back to Madison, you will consider staying with us again. Safe Travels!Sincerely,

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
The HVAC system in our room was horrible. Themostat was off by 10 degrees. If we turned the heat on it ran constantly even when we had it at the lowest setting. Also, breakfast was lame and constantly out of food. Worse than any of the competitors.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear John,Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.Sincerely,

10/10 Excellent

Sabreya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lala was the lady that checked us in and she was very pleasant to work with. We love that the location is near some great shopping!
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 22 Feb 2024
Dear Sabreya,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

10/10 Excellent

Susan

Travelled with family
Nice area of Madison with great restaurants nearby
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 22 Feb 2024
Dear Susan,Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!Sincerely,

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easily accessible and near local amenities. Pet friendly is a plus. No hassle breakfast is provided and plentiful. The staff is very professional and customer oriented.
Stayed 3 nights in Feb 2024
Response from Hotel Management Team on 19 Feb 2024
Dear Lee,Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!Sincerely,

10/10 Excellent

Cheryl

Stayed 2 nights in Feb 2024
Response from Hotel Management Team on 22 Mar 2024
Dear Cheryl,Thank you for taking the time out of your busy day to leave us a wonderful 5-star review. We hope if your travels bring you back to Madison, you will consider staying with us again. Safe Travels!Sincerely,

10/10 Excellent

Dawn, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The night time check in employee was very professional and friendly!
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 16 Feb 2024
Dear Dawn,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

8/10 Good

Viswanadh, Potomac

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Quite and Safe. Close to downtown, airport. What I did not like was not enough cleaning the the room as I have seen hair on the beds as soon as I checked in...
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 15 Feb 2024
Dear Viswanadh,Thank you for taking the time to review your most recent stay with us! We apologize for the slip in cleanliness as that is not representative of the standard we hold ourselves to. We will utilize your response moving forward as we work to provide our guests an exceptional hotel experience.Sincerely,

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff provided an outstanding customer service! The quality and quantity of information about the area (dining options, directions to the shops, et cetera) was only surpassed by her excellent attitude, kindness and predisposition to help.
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 15 Feb 2024
Dear Cesar,Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!Sincerely,

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this facility to anyone. I could not believe how cheap it was to stay there per night. It is excellent in every way.
Stayed 2 nights in Feb 2024
Response from Hotel Management Team on 15 Feb 2024
Dear Patricia,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

10/10 Excellent

Marilyn, Verona

Stayed 1 night in Feb 2024
Response from Hotel Management Team on 22 Mar 2024
Dear Marilyn,Thank you for taking time to rate your recent stay. We are honored to earn a 5-star review, as our ultimate goal is to exceed your expectations. We hope we did just that. We look forward to seeing you again soon. Safe travels!Sincerely,

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean, great breakfast!
Stayed 2 nights in Feb 2024
Response from Hotel Management Team on 12 Feb 2024
Dear Sara,Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!Sincerely,

10/10 Excellent

Curt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and nice. It is quiet. The people are very efficient and nice.
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 12 Feb 2024
Dear Curt,Thank you for taking the time to give us a great review! We are delighted to hear about your positive experience at our hotel. We look forward to delivering another positive experience during your next stay with us.Sincerely,

10/10 Excellent

doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and breakfast great
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 12 Feb 2024
Dear Doreen,Thank you for taking the time out of your busy day to leave us a wonderful 5-star review. We hope if your travels bring you back to Madison, you will consider staying with us again. Safe Travels!Sincerely,

10/10 Excellent

Meera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place 🙂
Great place to stay! I really enjoyed it.
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 12 Feb 2024
Dear Meera,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

8/10 Good

Lori, Middleton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in Greenway shopping district.
Stayed 3 nights in Feb 2024
Response from Hotel Management Team on 9 Feb 2024
Dear Lori,Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!Sincerely,

10/10 Excellent

Meera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Very nice hotel, it’s clean, comfortable. Front desk experience was great as well. 🙂 I will be staying here again!
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 9 Feb 2024
Dear Meera,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 9 Feb 2024
Dear Shelley,Thank you for taking time to rate your recent stay. We are honored to earn a 5-star review, as our ultimate goal is to exceed your expectations. We hope we did just that. We look forward to seeing you again soon. Safe travels!Sincerely,