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Reviews of The Brown Hotel

4.5 out of 5
The Brown Hotel
335 W Broadway, Louisville, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 677 out of 1004 reviews" "
Rating 8 - Good. 195 out of 1004 reviews" "
Rating 6 - Okay. 96 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 10 out of 1004 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jesse, San Diego

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property could definitely use an update. I’ve been to many old hotels around the world and they can improve technology when it comes to TVs, lighting, accessible plugs for all the devices we carry now days. This part of town is not the best part of town. I wouldn’t stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Lydia, Naperville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very light and elegant. Bedding was wonderful. Room and air was wonderful. Ele ators fast and nice.
Stayed 1 night in May 2024

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
The food was exceptional! Loved the Mother's Day brunch.
Stayed 3 nights in May 2024

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a rare treat! Food, service, rooms, all excellent!
Stayed 1 night in May 2024
Response from Amy Clay, Guest Services on 17 May 2024
We’re so delighted that you enjoyed your visit! We would love to host you again soon.

8/10 Good

Dori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Amy Clay, Guest Services on 17 May 2024
Appreciate the great review, Dori!

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely haunted.
Stayed 1 night in May 2024
Response from Amy Clay, Guest Services on 17 May 2024
Only haunted by great service and lovely guests like yourself! Hope to host you again :)

8/10 Good

janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great classic hotel in walkable area
Stayed 2 nights in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
We’re so glad you had a great stay, Janice! Thank you for the great review, and we hope to see you back soon.

10/10 Excellent

Camille, coarsegold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful historic hotel! So clean and sweet
Stayed 3 nights in May 2024
Response from Amy Clay, Guest Services on 17 May 2024
Thank you so much, Camille! We would love to have you back any time.

10/10 Excellent

Polly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the entire feel of the property. Each employee there gave us the good southern comfort feel. Each thing we asked for they delivered even when we didnt think they would be able to do it. we will go back to this hotel again. The restaurants had great food as well and we thought were reasonable prices. This was all we could ask for. Be sure to visit the 3rd floor ballroom and if you are there when the rooftop is open ask if you can go up for the nightly light show it is free.
Stayed 1 night in May 2024
Response from Amy Clay, Guest Services on 17 May 2024
We’re so glad you had such a great visit, Polly! We’re thrilled that our team was able to meet your needs and provide a memorable experience for you. We’d love to have you back again soon!

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the History and Architecture.
Stayed 2 nights in May 2024
Response from Amy Clay, Guest Services on 17 May 2024
So pleased to have guests like yourself that appreciate our historic building and all its charms! Thank you for the great review, and we hope to see you again soon.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only here for one night but would love to come back! The staff was very friendly and helpful with ideas of what to do in our short time. The rooms are spacious and comfortable, and the shower was great which isn’t always the case in older hotels. We did not dine here but did have a delicious cocktail at the bar which we enjoyed while sitting in their comfortable, historic lobby.
Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
Thank you for taking the time to leave such a great review, Christine! We are so pleased to know we were able to still offer the elevated comforts and experience you may not always get at other hotels with this amount of history. We hope to host you again in the future, and we’ll be sure you get the chance to try a Hot Brown next time!

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
I like the vibes
Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
Thank you, Jamie! We’ll keep the vibes right and hope to see you back soon.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
great place!
Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
So glad you had a lovely stay, Rachael! We hope to host you again in the future.

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very stylish!!
Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
Thank you so much, Joanna! It means the world to know that the efforts in maintaining our historic atmosphere are appreciated by our lovely guests. We hope to see you back soon!

10/10 Excellent

Ida

Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
Thank you, Ida!

8/10 Good

Robert, Cave Creek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
HVAC didn’t work. Had to call hotel for repairs. Laundry was not delivered to room - had to go look for it at front desk.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is an older motif yhat we loved. Lovely staff and great food. Would stay ahain for sure.
Stayed 2 nights in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
We’re so glad you had a pleasant stay, Cathy! We love to know that our team and cuisine left a great impression. We look forward to hosting you again in the future!

8/10 Good

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at The Brown Hotel. We had a concert at Louisville Palace so it was perfect location.
Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
Thank you, Teri! We hope to see you back next time you’re in the area. Safe travels!

10/10 Excellent

Staci, Bloomington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
Thank you, Staci!

8/10 Good

cassandra

Travelled with partner
We had a great stay although rooms are old.
Stayed 3 nights in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
Thank you, DeDe! We’re pleased to know we were able to offer exactly what you needed during your stay. We hope to host you again next time your travels bring you to the area!

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Beautiful property
Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
Thank you for the great review, Linda! We hope to host you again soon.

10/10 Excellent

DeDe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so close to the Palace where we were going for a concert....made everything so easy.
Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
Thank you, DeDe! We’re pleased to know we were able to offer exactly what you needed during your stay. We hope to host you again next time your travels bring you to the area!

6/10 Okay

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel was just ok - it was fine for what we needed but wouldn't stay more than two nights. The property is an historical site but in very poor shape. It's a little shabby. However it was clean, and the service - especially the valet, was friendly and efficient. Rooms were spacious and clean, beds were decent. The hotel had no modern conveniences like a small cafe for coffee or breakfast to go in the morning. The location is just on the border of the downtown/touristy area - I wouldn't feel safe walking by myself at night around that particular block.
Stayed 3 nights in Apr 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
Thank you, Terri!

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing and helpful while in a beautiful hotel with great history
Stayed 4 nights in Apr 2024
Response from Amy Clay, Guest Services on 9 May 2024
Thank you for your great review, Nicholas! We would love to host you again in the future.

6/10 Okay

Nick

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Noisy dining and bar area. Food was marginal. No room service.
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness and the beauty of the hotel
Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 9 May 2024
Thank you so much, Jacqueline! We hope to host you again soon.

6/10 Okay

Claudette

Liked: Cleanliness, staff & service, amenities
They had to give me a new room due to stained sheets and mattress I would’ve liked a credit for my stay in it’s entirety,
Stayed 3 nights in Apr 2024

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
This beautiful, historic hotel is a MUST if traveling to Louisville! The staff is great. We had a lovely staff.
Stayed 2 nights in Apr 2024
Response from Amy Clay, Guest Services on 9 May 2024
We're so delighted to read your great review, Lyn! Thank you for taking the time to share your kind words. We look forward to hosting you next time your travels bring you to Louisville!

10/10 Excellent

Ralph

Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 17 May 2024
Thank you, Ralph!

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Brown Hotel. We enjoyed the Hot Brown and Derby Pie. Walkable to other parts of the City and distillery's. We would recommend the hotel and we would stay there again in the future.
Stayed 5 nights in Mar 2024
Response from Amy Clay, Guest Services on 9 May 2024
We appreciate you taking the time to leave such a lovely review, Robert! So pleased that you enjoyed your stay and got to check out some of Louisville's attractions. We hope to host you again in the future!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 9 May 2024
Thank you, Jeremy!

10/10 Excellent

Aron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Everyone we spoke to was friendly and helpful. Our room was nice and clean.
Stayed 1 night in Apr 2024
Response from Amy Clay, Guest Services on 9 May 2024
Thank you for the great review, Aron! We'd love you have you back again soon.

6/10 Okay

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is exquisite. Just a beautiful structure. Driving a truck was difficult at the parking garage which is third person owned but they made it work for us. Tonight we happened into the piano bar that was just amazing. Dessert coffee were wonderful. Guest services leaves a little be desired butaybe they need some training. Overall we loved it.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is WONDERFUL!
Stayed 2 nights in Mar 2024
Response from Amy Clay, Guest Services on 8 Apr 2024
We appreciate your kind review, Richard! We look forward to hosting you again in the future.

2/10 Terrible

Maria

Travelled with partner
Disliked: Amenities, property conditions & facilities
Unfriendly staff, terrible dining, horrible room decoration. That’s not old, it is dated.
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Amy Clay, Guest Services on 8 Apr 2024
Thank you, Anthony!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities
The staff was lovely
Stayed 1 night in Mar 2024
Response from Amy Clay, Guest Services on 8 Apr 2024
Thank you so much, Angela. It was a pleasure to host you. Hope to see you again soon!

10/10 Excellent

matt

Stayed 2 nights in Mar 2024
Response from Amy Clay, Guest Services on 9 May 2024
Thank you, Matt!

10/10 Excellent

Paisley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy Clay, Guest Services on 8 Apr 2024
Thank you for your great review, Paisley!

6/10 Okay

Jack

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Place was real nice and historic, but the checkout staff apparently was having a bad day. We stayed in luxury room but wasn’t that impressed for the price. Massive leaks in the 3rd floor have caused the ceiling to crumble and collapse in some places. Dinner was great; had the hot brown and salmon- both on point. Breakfast at the cafe was good too. Left unimpressed other than it was good but nothing special.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel
Stayed 1 night in Mar 2024
Response from Amy Clay, Guest Services on 8 Apr 2024
Thank you so much, Stephanie!

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite property with dining, bars, shop and very friendly employees!
Stayed 2 nights in Mar 2024
Response from Amy Clay, Guest Services on 8 Apr 2024
We appreciate your lovely review, Cathy! So glad you had a great time with us. Hope to host you again in the future!

10/10 Excellent

l

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the friendliest I’ve ever experienced. The restaurant and the bar were amazing. The architecture of the hotel is a must see.
Stayed 1 night in Mar 2024
Response from Amy Clay, Guest Services on 8 Apr 2024
Thank you so much for the glowing review, I! We're so glad you had a great visit with us. We look forward to hosting you again!

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy Clay, Guest Services on 8 Apr 2024
Thank you, Magda!

10/10 Excellent

megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and in a great area!!
Stayed 1 night in Mar 2024
Response from Amy Clay, Guest Services on 8 Apr 2024
Thank you for the great review, Megan! We hope to host you again in the future.

6/10 Okay

ROBERT

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place is really nice. I enjoyed the Historical features about this place stafff is friendly. Everything was great on that end.The one thing that I hated was the beds!!! We had 4 people 2 rooms, deluxe, and we all slept Awful. the beds are hard as a rock. And the mattresses are just plain old and hard.. I thought they had pillow top mattresses. Turns out there was just a pillow on top of the mattress. If they would just get better, mattresses and a coffee bar in the morning Downstairs VS the miniature coffee machine in my room. This would have been one of 5he best hotels!
Stayed 3 nights in Mar 2024

10/10 Excellent

Laura, Berea

Stayed 2 nights in Mar 2024
Response from Amy Clay, Guest Services on 9 May 2024
Thank you so much, Laura!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Brown Hotel is absolutely beautiful - a great job of historic and modern convenience. The staff is amazing - everyone went out of their way to be helpful - especially Josh - from the moment we pulled up to the front door to the moment he brought our car with our bags already loaded in - could not have been more caring and helpful. We had dinner in the hotel restaurant and it was amazing. The service there was spectacular as well. I walked around the downtown area surrounding the hotel on Sunday morning. The hotel is amazing. The neighborhood is not. I turned around several times when things got sketchy, and I was appreciative of the Louisville Police on foot patrol. While we'll stay at the Brown Hotel again (over and over - it's delightful), I'll get my exercise some other way. I HIGHLY recommend the Brown Hotel.
Stayed 1 night in Mar 2024
Response from Amy Clay, Guest Services on 8 Apr 2024
Thank you for taking the time to share your wonderful review, Kathleen! We're so delighted that our team was able to provide you with a memorable visit, and we'll be thrilled to pass along your kind words to Josh and our restaurant staff. We also understand your concerns regarding the neighborhood, and will be keen to direct you to our state-of-the-art fitness center on your next visit. We look forward to hosting you again in the future!