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this property should be condemned. I have pictures of our door. There was about a half an inch on every side where we could see and feel a breeze. The walls are filthy. The floor is filthy. The towels were dirty. The microwave was disgusting. This place is literally the worst place I’ve ever stayed and I am not terribly picky.
As soon as we walked into the elevator to go to our room, the smell of marijuana attacked us. This was a horrible first impression and kind of tainted our experience from the outset.
the bed itself was UNBELIEVABLY comfortable. small amount of road noise. was equipped for a traveler's needs.
multiple eating choices immediately nearby. don't recall coffee being in the room. pool area was closed unfortunately. clerk was very courteous.
Staff was friendly room was clean a little beat up but clean and comfortable. They even made coffee for us at check In
Adam
Stayed 1 night in Dec 2023
4/10 Poor
patricia
Travelled with family
24 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
It was a little run down hllways where dirty room had a smell to it there was standing water in the tub. There was trash on the closet along with food stains on the wall. Just a little dirty.
patricia
Stayed 1 night in Nov 2023
6/10 Okay
Jennifer
Travelled with family
21 Nov 2023
Liked: Cleanliness, room comfort
Hotel was clean, but definitely shows many signs of much wear. Elevator was questionable-could probably use some maintenance.
I left a phone charger in the room and called back the same day and they were unhelpful and did not call back. I went back the next day because I was told that they had the charger but it was not mine so they offered me another one which was not as good. Disappointing that someone kept my charger and they were unable to find it.
rickety elevator terrible, mattress that sunk in the middle needs, a paint job, updates are needed, tub looked stained, sounded like kids lived above us and was jumping up and down through the night, gave an average for cleanliness because whoever cleans cant help that it needs some work done
Brenda
Stayed 1 night in Oct 2023
6/10 Okay
Troy
Business traveller
28 Oct 2023
Liked: Cleanliness, room comfort
Weekly Travel
Have stayed here several time have never had any issues, but this time the investment had changed. Building has not had many updates from about 1 year age or even 6 months ago really headed down hill.
Troy
Stayed 1 night in Oct 2023
Response from Front desk Manager on 31 Oct 2023
Thanks for your feedback. We appreciate your stay with us. We have addressed your concern and are glad to let you know that we are in the process of detailed remodeling inside out. We assure you a better experience in future.
Thank you for your feedback. We Appreciate your stay with us. We have addressed your concern and are glad to let you know that we are in the process of a complete transformation and we will retrain and coach our cleaning staff and assure you a better experience.
Thanks for your feedback. We appreciate your stay with us. We have addressed your rating. We are working hard to do detail refurbishing and assure you a better experience in the future.
This hotel is a one night stand type of place. Iron and ironing board was missing. No place to hang my clothes, crud around bath tub faucet, had to turn on cold water to get enough pressure to activate shower then select hot temperature. The only saving grace was the staff.
Harvey
Stayed 1 night in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Thanks for your feedback. We appreciate your stay with us. We are working hard to completely transform this place. After the revamp is over, we assure you of better experience.
6/10 Okay
Jeremy
Travelled with family
27 Sept 2023
Disliked: Staff & service
This place sucks
The hotel employees were incredibly rude and disrespectful. They cancelled my brother in laws reservation without telling him then made it difficult for me to rent a cot for the night. They refused to provide an extra pilot, blanket, or towels. All employees that I encountered during my stay were very disrespectful and unprofessional.
Jeremy
Stayed 5 nights in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Sorry for the inconvenience. We appreciate your stay with us. We have addressed your concern over customer service. We will coach and retrain our staff and assure you of a better experience in the future.
4/10 Poor
Andrew
27 Sept 2023
Andrew
Stayed 3 nights in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Thanks for your feedback. We appreciate your stay with us. We are working hard to transform this place and assure you of a better experience after a complete revamp.
We stayed 5 days, no issues. Staff was friendly and great, locals were friendly. Place was clean and fresh. Rooms and fridge super cold! Lots of food choices and a Kroger nearby. Free breakfast everyday.
Terry
Stayed 5 nights in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Thanks for your feedback. We appreciate your stay with us.
4/10 Poor
Verified traveller
26 Sept 2023
Disliked: Staff & service
Just OK
The Free breakfast was not good. Tried it the first morning and ate elsewhere the other mornings. Pastries and cereal were stale. Sausage didn't taste fresh. The breakfast was the exact same every morning. They advertised fresh cookies but those were never available. Ok place to just sleep.
Verified traveller
Stayed 5 nights in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Thanks for your feedback. We appreciate your stay with us. We have addressed your concern over breakfast and cookies and escalated it to management. We assure you of a better experience in future.
I didn't stay. I'm not one to normally complain, but the hotel was very dirty. There were cigarette butts all along the curb outside by the sidewalk and parking. The inside was unclean, the air smelled of dust , no fresh air was to be detected anywhere. there was an oppressive smell that could be tasted. A person could tell the place hadn't a good cleaning in a long time. The cleaning policy that is stated on their web site is not practiced at this facility.
Pamela J
Stayed 1 night in Sep 2023
Response from Front desk Manager on 9 Oct 2023
Thanks for your feedback. We appreciate your stay with us. We have addressed your concern over cleanliness inside out. We will coach and retrain our staff and assure you of a better experience in the future.
8/10 Good
Michelle
Travelled with group
24 Sept 2023
Liked: Cleanliness, staff & service, amenities
close to event.
Michelle
Stayed 4 nights in Sep 2023
Response from Front desk Manager on 25 Sept 2023
Thanks for your feedback. We appreciate your stay with us.
6/10 Okay
Rudy
Travelled with partner
20 Sept 2023
Liked: Staff & service
Needs updating
Rudy
Stayed 1 night in Sep 2023
Response from Front desk Manager. on 25 Sept 2023
Thanks for your feedback. We appreciate your stay with us.
6/10 Okay
Alan
Travelled with partner
18 Sept 2023
This is an older hotel which needs updating. Bed was comfortable but room was very basic. No microwave. Good location though. A lower priced no frills hotel. Bathtub needed cleaning.
Alan
Stayed 1 night in Sep 2023
Response from Front desk manager on 25 Sept 2023
Thanks for your feedback. We appreciate your stay with us. We are working hard to transform this property.