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Reviews of Hilton London Bankside

5 out of 5
Hilton London Bankside
2-8 Great Suffolk Street, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 759 out of 999 reviews" "
Rating 8 - Good. 173 out of 999 reviews" "
Rating 6 - Okay. 36 out of 999 reviews" "
Rating 4 - Poor. 13 out of 999 reviews" "
Rating 2 - Terrible. 18 out of 999 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent rooms, great breakfast
Stayed 1 night in May 2024

10/10 Excellent

Mohit, Flemington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great time staying at Hilton. Very convenient to nearby attractions and restaurants
Stayed 2 nights in May 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient for exploring Southwark with lots to see and do. Staff were incredibly friendly and courteous at all times. Room was reasonably large for a London hotel and the beds were very comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Adrian

Liked: Cleanliness
All good
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need bath mat
Stayed 2 nights in May 2024

2/10 Terrible

Kaleb

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Emelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, lovely staff and a nice vibe about the place. Lovely rooms as well. The local area is really nice as well, lots of good bars and restaurant in a close proximity, more a local London vide than tourist. This hotel is now our regular spot for our annual visits to London, .
Stayed 2 nights in May 2024

10/10 Excellent

Trang, Pearland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is 5 minutes walk to Southwalk Train Station. Public transportation in London is fantastic and you can go anywhere with your credit card (no need to buy ticket). Staff is friendly and nice; room is clean and the area is very quiet. Great hotel!
Stayed 4 nights in Apr 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early and (thankfully) was able to check-in early (check-out was equally painless). Hotel is within a 5-10 minute walk of two subway stations, the Thames, the Tate, Globe Theatre, Borough Market. The breakfast buffet is worth getting. The staff was friendly and accommodating at every turn (asked for an extra pillow and they brought it up right away). Enjoyed hitting the pool. If you are thinking of staying in London, this is the place. You can thank me later.
Stayed 6 nights in Apr 2024

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mitchell greeted us wonderfully outside the hotel on our arrival and made a lovely effort with my young daughter (& the urban fox hunt). Glass of bubbles at check in, all smooth. Room was clean and spacious, cute fox decor and attention to child guest needs. Indoor pool was nice (until disrupted by some over excited/splashy teens from Manchester) robes and towels provided. Room service food menu out of date/wasn't updated on the TV menu and was very limited/over priced hut good service. Nice selection at breakfast, even though was rushed as we went at 10.45 and ends at 11. Very easy walking distance to Tate Modern, Globe and Borough. Nice location.
Stayed 1 night in Apr 2024

10/10 Excellent

Ava

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at this Hotel. From the minute we arrived to leaving, the service was first class. The staff were so friendly, helpful and couldn’t do enough for us. The rooms were modern, spotless and spacious and the shower was amazing! The bar and restaurant were lovely too. I also really enjoyed staying in this area of London. There were nice cafes, bars and restaurants in the area and a few supermarkets within a few minutes walk. Close to the Tate Modern and only a 10 minute walk to Borough Market. We were also able to walk to Covent Garden area for our night at the theatre. Would highly recommend this hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Holly

Stayed 1 night in Mar 2024

10/10 Excellent

Marit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Bankside was an excellent choice for our stay in London. The staff is very welcoming and accommodating. Hotel itself is clean, rooms are nice and of good standard. I travelled with my 6 year old daughter, and she was pleasantly surprised with a kids kit consisting of an activity book, a blanket& pillow, bathrobe with slippers and sweets. Marcel helped us with a kids treasury hunt, which was a fun experience for my daughter. We also tried the gym and the pool. Gym was excellent, well equipped. Pool was good, a bit cold and also had dust on the water which was the only negative I could point out about our stay. The location is good, I had read that the area wasn't that safe, but we didn't experience anything during our stay. Around 5 minutes walk to the tube (Jubilee line), and buses also available. Recommended!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Abubakar

Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Stayed 2 nights in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A really nice modern hotel with good facilities. We had the bottomless brunch on Saturday which was actually really good.
Stayed 1 night in Feb 2024

10/10 Excellent

Qisong

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Bury St. Edmunds

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Debatable
Hotel itself is modern and clean. I stood by reception for several minutes while staff were doing something on the system which was fine. However, they didn’t even acknowledge I was stood there to explain they’d be a few minutes. When I was checked in, he didn’t even apologise for keeping me waiting. Very disappointing for a hotel of this standard.
Stayed 1 night in Jan 2024

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bathroom was much bigger than expected. Also the turn down service was unexpected but a very nice touch. Rooms was very clean also
Stayed 1 night in Jan 2024

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Lovely hotel with large clean rooms. Friendly helpful staff. Well located, with good restaurants in walking distance
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Yui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ming Hung Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 4 nights in Jan 2024

8/10 Good

Caron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed but comfortable stay
Our stay was comfortable and a good experience however, two things really let the hotel down. The availability of food/snacks in the exec lounge was poor compared to when I stayed 4 years ago. Definitely scaled back as last time we had breakfast in the exec lounge and therefore didn’t pay the additional money for breakfast, now from what I saw they only really have food available in the evening so we had to pay additional £40 a night for breakfast for 2 people. At checkout I queried the bill as I had seen amounts taken from my account already whilst we were there, and although this was explained and resolved the front of house manager didn’t even ask how our stay was or wish us a good onward journey… just absolutely nothing which to me is rude and unacceptable. I stay at Hilton’s a lot and this was well off the level of expectation I have for front of house staff
Stayed 3 nights in Dec 2023

10/10 Excellent

lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 5/6 times love this hotel staff are very polite & accommodating rooms are spotless clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Qisong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
This room is spacious and the configuration is reasonable with many sockets. The small study is adorable. Room services is good as always.
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dr

Stayed 3 nights in Dec 2023

10/10 Excellent

Frank

Stayed 1 night in Dec 2023

10/10 Excellent

Alison, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, great breakfast, good location, friendly staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Joe

Stayed 1 night in Nov 2023

10/10 Excellent

Juan

Stayed 4 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but not amazing
The hotel is ok. Nice staff but felt quite corporate. We had a family interconnecting room but it wasn’t set up as interconnecting when we arrived so we had to do it ourselves. Lighting in the room was annoying to figure out on& off. Nice breakfast & good turndown service but doesn’t feel like a 5*. Wouldn’t go back when there are so many other great options in London. Pool is nice and great it doesn’t have restricted timing for children swimming - if you are a family
Stayed 1 night in Nov 2023

10/10 Excellent

cristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good very clean and quiet.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick sightseeing trip
Great hotel and very comfortable rooms. Checking was very smooth made all the better with the glass of Prosecco. Very comprehensive breakfast. Very good location.
Stayed 1 night in Nov 2023

10/10 Excellent

Jean

Stayed 2 nights in Oct 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Butros

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !
Stayed 1 night in Oct 2023

10/10 Excellent

RAHILA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Qisong

Stayed 1 night in Oct 2023