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Reviews of Hampton by Hilton London Park Royal

3.5 out of 5
Hampton by Hilton London Park Royal
Connell Crescent, Western Avenue, Park Royal, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 224 out of 367 reviews" "
Rating 8 - Good. 97 out of 367 reviews" "
Rating 6 - Okay. 24 out of 367 reviews" "
Rating 4 - Poor. 11 out of 367 reviews" "
Rating 2 - Terrible. 11 out of 367 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gurudas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing really unique - but it was as we would expect from a Hilton property
Stayed 5 nights in May 2024
Response from The Team at The Hampton by Hilton London Park Roya on 28 May 2024
Dear Gurudas,Thank you for staying with us and taking your valuable time to leave us a review.We are delighted to read your comments and learnt that you had an overall enjoyable experience.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels! Warm regards,

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with decent breakfast
Stayed 1 night in May 2024
Response from The Team at The Hampton by Hilton London Park Roya on 28 May 2024
Dear Richard,We are excited to see your great rating and delighted to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Warm regards,

8/10 Good

Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and staff were friendly and helpful. We had a meal that wasnt particularly hot and looked like it had been quickly heated up. Overall good
Stayed 1 night in May 2024
Response from The Team at The Hampton by Hilton London Park Roya on 20 May 2024
Dear Hazel,We are excited to see your great rating and delighted to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Warm regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Been here twice now and enjoyed both times. It's modern, clean and breakfast included is a really good touch. Will be back
Stayed 1 night in May 2024
Response from Gary on 12 May 2024
Dear Michael,We are excited to see your great rating and delighted to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Warm regards,

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gary on 13 May 2024
Dear Janette,We are excited to see your great rating and delighted to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Warm regards,

10/10 Excellent

Bhavin

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Gary on 9 May 2024
Dear Bhavin,We are excited to see your great rating and delighted to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Warm regards,

10/10 Excellent

Lee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gary on 24 Apr 2024
Dear Lee,Thank you for staying with us and taking your valuable time to leave us a review.We are delighted to read your comments and learnt that you had an overall enjoyable experience.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels! Warm regards,

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from The Team at The Hampton by Hilton London Park Roya on 12 May 2024
Dear Michael,We are excited to see your great rating and delighted to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Warm regards,

10/10 Excellent

Grace

Stayed 1 night in Apr 2024
Response from Gary on 11 May 2024
Dear Grace,We are excited to see your great rating and delighted to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Warm regards,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gary on 20 Apr 2024
Dear Stuart,We are excited to see your great rating and delighted to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Warm regards,

10/10 Excellent

Tim

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Can’t fault this place. Excellent value for money and so convenient next to a tube. Parking with a charger for the EV car made this a stress free experience. Special mention to Gary on reception who seemed to have many hats but was very pleasant and welcoming.
Stayed 1 night in Apr 2024
Response from The Management Team at The Hampton by Hilton Londo on 13 Apr 2024
Dear Tim,Many thanks for staying with us and taking your valuable time to review your recent experience at the Hampton by Hilton London Park Royal.First & foremost, I would like to say we are delighted to read your comments seeing you had an overall enjoyable experience. Thank you so much for your kind compliments to Gary our Senior Guest Services Manager, I will definitely share your kind words with him. Moreover, we take great pride with our customer service and always wish to ensure a positive experience for our guests.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels!Warm regards,

10/10 Excellent

linzi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gary on 9 Apr 2024
Dear linzi,We are excited to see your great rating and delighted to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Warm regards,

10/10 Excellent

Caren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This surprised me so much! Clean, easy to get to, the Picadilly tube line across the road-parking, value for money, great breakfast! Will stay again!
Stayed 1 night in Apr 2024
Response from Gary on 7 Apr 2024
Dear Caren,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

Danielle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely brilliant. The location is superb - outside of the congestion zone and a 1 minute walk to the nearest tube station. I wasn’t expecting much for £93 but I was pleasantly surprised! The hotel room was brilliant, a double bed for us with a large sofa bed for the little one. Plenty of space, wardrobe, safe, iron, hairdryer, a SMEG fridge!!!, huge tv and the shower was one of the best I’ve ever had! Breakfast was also by far one of the best hotel breakfasts ever! Hot and cold options, including continental and full English style. Plenty of cereal, juices, even a pancake machine. Our little girl even received an Easter egg on checkout! We will definitely return and will definitely recommend to others!
Stayed 1 night in Mar 2024
Response from Gary on 7 Apr 2024
Dear Danielle,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024
Response from Gary on 7 Apr 2024
Dear Daniel,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

Yashu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, definitely 10/10. Highly recommended!
Stayed 1 night in Apr 2024
Response from Gary on 5 Apr 2024
Dear Yashu,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

8/10 Good

Sonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Modern and very clean. Staff were so polite and helpful. Just a quick overnight stay. Standard room but very clean and up to date decor. Bathroom area fresh and very clean. Other family of ours stayed somewhere else nearby at a Travelodge who paid quite a bit more than us and said the place was awful! For what we paid I thought it was well worth the money we booked. Thank you for a pleasant stay.
Stayed 1 night in Mar 2024
Response from Gary on 25 Mar 2024
Dear Sonia,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

MOHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 2 nights in Feb 2024
Response from Gary on 29 Feb 2024
Dear Mohammad,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

Marina

Stayed 2 nights in Feb 2024
Response from Gary on 28 Feb 2024
Dear Marina,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

Riley

Stayed 2 nights in Feb 2024
Response from Gary on 28 Feb 2024
Dear Riley,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

8/10 Good

Maria Sheryll D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were allowed early check in. Breakfast buffet had a variety of options. Our room was quite clean and looked new.
Stayed 1 night in Feb 2024
Response from Gary on 21 Feb 2024
Dear MariakThank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Gary on 21 Feb 2024
Dear Phillip,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

4/10 Poor

Danny

Stayed 2 nights in Feb 2024
Response from The Team at The Hampton by Hilton London Park Roya on 17 Feb 2024
Dear DannyMany thanks for staying with us and taking your valuable time to review your recent experience at the Hampton by Hilton London Park Royal.First & foremost, please accept our sincerest apologies for the points raised. Our aim is always to provide our guests with an exceptional experience and it's clear this hasn't been the case on your recent visit.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels!Warm regards,

2/10 Terrible

Sapna

Stayed 2 nights in Feb 2024
Response from The Team at The Hampton by Hilton London Park Roya on 14 Feb 2024
Dear Sapna,Many thanks for staying with us and taking your valuable time to review your recent experience at the Hampton by Hilton London Park Royal.First & foremost, please accept our sincerest apologies for the points raised. Our aim is always to provide our guests with an exceptional experience and it's clear this hasn't been the case on your recent visit.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels!Warm regards,

10/10 Excellent

steven

Stayed 1 night in Feb 2024
Response from Gary on 9 Feb 2024
Dear Steven,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

Mustafa, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a exellent hotel in a good area.the train station and the buses make it easy to go any where you want to go to. very good breakfast and the staff were very polite
Stayed 3 nights in Jan 2024
Response from Gary on 30 Jan 2024
Dear Mustafa,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

6/10 Okay

Syed

Stayed 1 night in Jan 2024
Response from The Team at The Hampton by Hilton London Park Roya on 22 Jan 2024
Dear Syed,Thank you for staying with us and taking your valuable time to leave us a review.We are delighted to read your comments and learnt that you had an overall enjoyable experience.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels! Warm regards,

4/10 Poor

Priscilla

Stayed 1 night in Jan 2024
Response from The Team at The Hampton by Hilton London Park Roya on 8 Jan 2024
Dear Priscilla,Many thanks for staying with us and taking your valuable time to review your recent experience at the Hampton by Hilton London Park Royal.First & foremost, please accept our sincerest apologies for the point raised. Our aim is always to provide our guests with an exceptional experience and it's clear this hasn't been the case on your recent visit.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels!Warm regards,

8/10 Good

Kathleen

Stayed 1 night in Dec 2023
Response from The Team at The Hampton by Hilton London Park Roya on 28 Dec 2023
Dear Kathleen,Thank you for staying with us and taking your valuable time to leave us a review.We are delighted to read your comments and learnt that you had an overall enjoyable experience.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels! Warm regards,

10/10 Excellent

James Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Hotel in A Great Location
Fabulous stay. Loved the decor & style of the lobby cafés & room. Big screen TV & great shower. Modern, stylish decor. Excellent location walking distance to 2 Tube stations. Service excellent throughout. Breakfast very nice. Would definitely stay again!
Stayed 1 night in Dec 2023
Response from Gary on 22 Dec 2023
Dear James Francis,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

Zahead

Stayed 1 night in Dec 2023
Response from Gary on 22 Dec 2023
Dear Zahead,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Team at The Hampton by Hilton London Park Roya on 19 Dec 2023
Dear Michael,Many thanks for staying with us and taking your valuable time to review your recent experience at the Hampton by Hilton London Park Royal.First & foremost, please accept our sincerest apologies for the points raised and rest assured that it will be taking to the teams for further improvement. Our aim is always to provide our guests with an exceptional experience and it's clear this hasn't been the case on your recent visit.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels!Warm regards,

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Gary on 18 Dec 2023
Dear Kelly,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our short stay in London
The Hampton by Hilton London Park Royal Hotel was good and relaxing as a hotel. The only snag was that being 3 ladies we preferred to have 3 single beds instead of a double and sofa bed (sofa bed rather uncomfortable as it wasn't a proper mattress. The breakfast was good but there were no boiled or fried eggs. The Piccadilly and Central metro stations were close by but the Central line albeit only 10 mins walk away was a bit awkward for two 70+ and being no buses going to central London was a bit inconvenient for us. But putting aside these negative comments, the hotel was perfect for us and we enjoyed our stay overall.
Stayed 3 nights in Dec 2023
Response from The Team at The Hampton by Hilton London Park Roya on 18 Dec 2023
Dear Valarie,Thank you for staying with us and taking your valuable time to leave us a review.We are delighted to read your comments and learnt that you had an overall enjoyable experience.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels! Warm regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gary on 14 Dec 2023
Dear Guest,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

Lynda

Stayed 1 night in Dec 2023
Response from Gary on 11 Dec 2023
Dear Lynda,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

Ramya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation
Very comfortable stay. Spacious rooms, large comfortable king size bed. conveniently located close to tube and bus stops. Excellent price for such comfort.
Stayed 2 nights in Dec 2023
Response from Gary on 5 Dec 2023
Dear Ramya,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

8/10 Good

René

Stayed 4 nights in Nov 2023
Response from The Team at The Hampton by Hilton London Park Roya on 5 Dec 2023
Dear Rene,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

Adam

Stayed 1 night in Nov 2023
Response from Gary on 19 Dec 2023
Dear Adam,Thank you for staying with us and taking your valuable time to leave us a review.We are delighted to read your comments and learnt that you had an overall enjoyable experience.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels! Warm regards,

10/10 Excellent

lamisah

Stayed 1 night in Nov 2023
Response from Gary on 21 Nov 2023
Dear Iamisah, Thank you for staying with us and taking your valuable time to leave us a review.We are delighted to read your comments and learnt that you had an overall enjoyable experience.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels! Warm regards,

8/10 Good

Kornelia

Stayed 1 night in Nov 2023
Response from The Team at The Hampton by Hilton London Park Roya on 11 Nov 2023
Dear Kornelia,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

8/10 Good

Eddie Håkon

Stayed 4 nights in Nov 2023
Response from The Team at The Hampton by Hilton London Park Roya on 9 Nov 2023
Dear Eddie,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

6/10 Okay

Tanya

Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from The Team at The Hampton by Hilton London Park Roya on 31 Oct 2023
Dear Tanya,Thank you for staying with us and taking your valuable time to leave us a review.We are delighted to read your comments and learnt that you had an overall enjoyable experience.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels! Warm regards,

10/10 Excellent

Linda

Stayed 4 nights in Oct 2023
Response from Gary on 14 Nov 2023
Dear Linda,Thank you for staying with us and taking your valuable time to leave us a review.We are delighted to read your comments and learnt that you had an overall enjoyable experience.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels! Warm regards,

10/10 Excellent

Carie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gary on 31 Oct 2023
Dear CarieThank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Gary on 18 Oct 2023
Dear Andrew,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards, Gary

2/10 Terrible

Safia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed one night firstly the fridge in the bedroom was so loud and second breakfast was standard coffee mashine to for ever to work... staff where friendly but i wouldn't stay here again
Stayed 1 night in Oct 2023
Response from The Team at The Hampton by Hilton London Park Roya on 16 Oct 2023
Dear Safia,Many thanks for staying with us and taking your valuable time to review your recent experience at the Hampton by Hilton London Park Royal.First & foremost, please accept our sincerest apologies for the noise of the fridge & the delay of the coffee machine, rest assured that the points raised will be taken to the concerned teams for immediate improvements. Our aim is always to provide our guests with an exceptional experience and it's clear this hasn't been the case on your recent visit.Thank you once again for all of your comments and I do hope we are able to welcome you & your valued guests back very soon when you’re next on your travels!Warm regards,

8/10 Good

Tiheia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and welcoming and my room was very clean.
Stayed 2 nights in Sep 2023
Response from The Team at The Hampton by Hilton London Park Roya on 3 Oct 2023
Dear Tiheia,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

8/10 Good

mariam

Liked: Room comfort
Stayed 3 nights in Sep 2023
Response from The Team at The Hampton by Hilton London Park Roya on 25 Sept 2023
Dear ,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff and great location - being a short walk from the underground rail, we were able to access all of London via public transportation alone, including to and from Heathrow airport. The breakfast included in the stay was standard fare but tasty and filling. Our room was a twin bed - the beds were comfortable and the AC worked wonderfully. The pillows were incredibly soft which wasn't to my preference, but they were comfortable. Only issues we had were our bathroom had a leak through the bottom of the shower door and the lock engage on the sliding bathroom door was strangely removed so the door couldn't lock, but neither issue heavily impacted our stay. The TV was a great size for the room and both beds had great visibility. Overall would stay again in the future.
Stayed 3 nights in Sep 2023
Response from Gary on 11 Sept 2023
Dear Annie,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Warm regards,