This is not a four star hotel. The room is smaller than a premier Inn room, it was dirty with spider webs and dirt marks all over the walls. The food was appalling, how you can charge £21 for a cheeseburger is beyond me, but to then burn it and serve it in a stale bun? It is daylight robbery. I tried the penne arrabiata and it was overcooked to the point that the fork couldn't hold it, and it was covered in tinned tomatoes; I sent it back and asked for wings and chips thinking that you can't go wrong with that. The wings were not cooked, they were bloody and watery inside and unsafe to eat. The staff serving in the lounge were disorganised and kept forgetting simple things (cutlery, jug of tap water). We paid extra for breakfast and wish we didn't; the coffee machine had no coffee in it and just served hot milk, the hash browns were stodgy and mushy, and everything else was cold. This was meant to be a treat but it was so disappointing. Definitely not a four star hotel, I wouldn't give it 2 stars.