Junior Suite
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Reviews of Clayton Hotel City of London

4 out of 5
Clayton Hotel City of London
10 New Drum Street, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 622 out of 1005 reviews" "
Rating 8 - Good. 261 out of 1005 reviews" "
Rating 6 - Okay. 74 out of 1005 reviews" "
Rating 4 - Poor. 29 out of 1005 reviews" "
Rating 2 - Terrible. 19 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
While the hotel's amenities are commendable, the service quality is unsatisfactory. Despite attempts to contact the front desk, there is a consistent lack of response, and requests are often unfulfilled due to staffing limitations.
Stayed 1 night in May 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable. Not offered VIP Benefit.
Stayed 1 night in May 2024

8/10 Good

Nuala

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, however breakfast just ok
Stayed 1 night in Apr 2024

10/10 Excellent

Praveen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, a bit uptight staff, no breakfast option from the menu. Just 2 min walk from the tube station....and just 1 stop away from The Tower of London and 2 stops away from Monument.....great location....waling distance from Amazon fresh store.
Stayed 4 nights in Apr 2024

10/10 Excellent

James, Salisbury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart business standard hotel. Clean, quiet, comfortable, good staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Alecia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, staff were extremely helpful Wonderful stay thank you.
Stayed 1 night in Apr 2024

8/10 Good

Oluwateniola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great , clean, boutique hotel in a central area
Stayed 2 nights in Jan 2024

8/10 Good

Hannah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

JU-HSUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a worthy deal.
Stayed 1 night in Apr 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe around property at night. The only complaint I have is the terrible lighting by every single mirror in the room. As someone who likes doing my makeup this is a big deal for me.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and the service was wonderful!
Stayed 1 night in Apr 2024

6/10 Okay

georgios

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Staff is very very friendly
Stayed 5 nights in Mar 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Central to everything. Staff were amazing. Hotel was clean and luxurious a*
Stayed 1 night in Mar 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: It was close to the underground. Con: I felt some of the staff felt bothered by me asking questions or for help. The fridge in the room did not cool drinks. One of the beds did not have usb power nearby.
Stayed 1 night in Mar 2024

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ken

Stayed 7 nights in Mar 2024

10/10 Excellent

Hina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

mark

Stayed 3 nights in Mar 2024

8/10 Good

Chirag

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, rooms are great and modern. Good location as its very close to underground station but also walkable to a number of places to visit in the area. The gym unfortunately had no water and room pillows were a little uncomfortable. Staff very helpful during our stay.
Stayed 2 nights in Mar 2024

2/10 Terrible

tamer

Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially house keeper were excellent. We will come back and stay at the Clayton.
Stayed 2 nights in Feb 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sergei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel in the Citi, with a pleasant staff, and a good breakfast with excellent coffee. The room itself was a bit weird though - it felt cramped despite having 30 sq. m of space, with unpredictable light switches and a lack of shelves.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean facility, friendly staff. Loved it!
Stayed 4 nights in Feb 2024

8/10 Good

Taedmary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, right next to a train station, bus stop. Great dining options around easy to get around only con is there was construction going on right in front of the hotel, but otherwise it was great.
Stayed 5 nights in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, clean, gorgeous rooms and amazing friendly staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, friendly staff, rooms were clean, bed comfortable. Its near anunderground and about 15 minutes from old Spitalfields market. Alot of building work around hotel but didn't really impact the stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Wang

Stayed 4 nights in Feb 2024

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgrade quite room comfort and layout. Issues finding the hotel due to building works and road access
Stayed 1 night in Feb 2024

6/10 Okay

David

Liked: Room comfort
Disliked: Staff & service
Service levels
Check in and Check out always feels as you are a disruption from what they are doing , did not mention on my first visit but has happened again. Asking for extra tea bags do not as it is easier to purchase from the store nearby , The drinks offer is very limited and the communication is not clear. Gold VIP benefits are not noted at this hotel unlike other Hotels within this group and Hotel Saint
Stayed 1 night in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Samudra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Alexandra

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Alison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant staff very friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great hotel, service was fantastic, room very comfortable, would definitely stay again! The area around the hotel is ok but the tube is right next to the hotel so very convenient.
Stayed 1 night in Feb 2024

8/10 Good

Glenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel - hot though!
Lovely hotel, well located and comfortable room daytimes. Air conditioning appeared set at 24 degrees and no one could adjust this so very warm at night. Complimentary tea and coffee and well equipped room. Great breakfast.
Stayed 3 nights in Feb 2024

10/10 Excellent

Emeka Pius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Julio A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is in a good building, is clean and conveniently located if you go to London's Business district. Rooms are ok and beds are good. The most impressive aspect of this hotel, besides it's security, was the staff and specially Carlos at the front desk, they know how to treat a guess.
Stayed 2 nights in Jan 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Angus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We really enjoyed our 2 night stay at Clayton Hotel. The hotel was in a quiet location & well designed so we were not kept awake by noise. The breakfast was good quality with lots of choice. Staff were friendly & helpful at all times. The room was comfortable & had everything we needed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Semaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the subway extremely convenient. Customer service was amazing very friendly, very hospitable, very informative, and all together welcoming. Help me to my room with my 3 suitcases didn’t have to ask. Love the fact they have a really good gym and breakfast is all you can eat and pretty good quality. Anytime I come back to London I’ll be staying here!
Stayed 4 nights in Jan 2024

10/10 Excellent

lance

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Had an exceptional stay at the Clayton. Me and my friend stayed Friday-Sunday and both absolutely loved the hotel. The design was very modern, warm and comfortable. The staff were all lovely and there to help with anything we needed. Would 100% recommend and I will definitely personally return to stay on my next trip to London.
Stayed 2 nights in Jan 2024

10/10 Excellent

Siddiqa

Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a lovely stay. Hotel was clean, comfortable and modern. The staff were pleasant and helpful and breakfast was full of variety and tasted delicious.
Stayed 1 night in Jan 2024

8/10 Good

Aneurin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Work going on adjacent buildings
Great place to stay. Accommodations really clean and new. Surrounding areas had plenty restaurants to walk to. More of a hub than a central spot, but most within walking distance.
Stayed 2 nights in Jan 2024

10/10 Excellent

Qisong

Stayed 1 night in Jan 2024

10/10 Excellent

CAROLYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a good location. Room was lovely. Could do with a few more hooks in the bathroom and in the room but otherwise very nice. We arrived early but we were allocated a room and were upgraded to an executive double. When we asked later for bathrobes , the man on the desk said we didn't have them in the room as it was an upgrade and when I asked if we could have 2 anyway he said 'no, they were limited' ! so I asked a different person on Reception later in the day and they sent 2 robes up straight away - so not sure what the upgrade issue was about!
Stayed 1 night in Jan 2024

8/10 Good

Jason, Reseda

Travelled with family
Liked: Cleanliness, amenities
The property was nicely located near Tower Bridge and The Tower of London, also near the underground. The hotel itself was modern but had issues with the room. The dribk cooler/fridge didn't work on arrival and even though notifying the front desk twice it was never fixed. The room had astrange hanging barn style metal and glass bathroom door right off the bedroom which was not practical or private and was extremely hard to move open or closed as well asnit made a loud screeching noise when it was moved, which was annoying if anyone went to the bathroom in the middle of the night. Again the front desk was notified and followed up on and nothing was done. The corporate office was also sent a message about these issues and did not respond either, so the lack of customer service seems to come from the top.
Stayed 3 nights in Dec 2023