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Reviews of The Burgundy Hotel, Tapestry Collection by Hilton

4 out of 5
The Burgundy Hotel, Tapestry Collection by Hilton
1501 Merrill Drive, Little Rock, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 678 out of 953 reviews" "
Rating 8 - Good. 183 out of 953 reviews" "
Rating 6 - Okay. 53 out of 953 reviews" "
Rating 4 - Poor. 28 out of 953 reviews" "
Rating 2 - Terrible. 11 out of 953 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is warm and very caring. The room was so clean.
Stayed 2 nights in May 2024
Response from Clarence on 22 May 2024
Thanks for the awesome review. We look forward to welcoming you back to The Burgundy Hotel.

10/10 Excellent

Linda, richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it very much. We did not explore the area.
Stayed 1 night in Apr 2024
Response from Clarence on 25 Apr 2024
Thank you for the amazing feedback, we cannot wait to welcome you back to The Burgundy Hotel!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel.
Stayed 1 night in Mar 2024
Response from Clarence on 25 Apr 2024
We will definitely pass along your comments to our staff; they will appreciate it! Thank you.

10/10 Excellent

ANTHONY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Classy Property !!!
Stayed 1 night in Feb 2024
Response from Clarence on 25 Apr 2024
Thank you very much for your feedback, we are very happy to see that you enjoyed your visit with us at The Burgundy Hotel.

10/10 Excellent

KATIE

Stayed 1 night in Feb 2024
Response from Clarence on 25 Apr 2024
Thank you very much for your 5-star review! We cannot wait to welcome you all back on your next visit with us!

6/10 Okay

Kacy, Cadillac

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room wasn’t ready on time which is understandable given staffing issues these days but the staff made no effort to provide any sort of hospitality while we waited. A bottle of water, an invite or discount on a drink in the hotel restaurant or something along those lines would have been a very nice touch. Room was ok, loved the fireplace but the couch in the living area was not comfy at all. One wall of plug ins didn’t work. For the money we spent on a “presidential suite”, I expected more.
Stayed 1 night in Feb 2024
Response from Clarence on 4 May 2024
I am very disappointed to hear that you found our service to be below your standards. I will personally ensure that all your complaints are addressed. Despite this, we hope to be able to welcome you back on a return visit to Little Rock.

10/10 Excellent

Alecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff
Stayed 2 nights in Dec 2023
Response from Clarence on 4 May 2024
Thanks for the 5-star review. We really appreciate you choosing The Burgundy Hotel.

10/10 Excellent

Nicole

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Art

Travelled with partner
Stayed 1 night in Jan 2024

8/10 Good

Mary Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place!
Stayed 1 night in Jan 2024
Response from Clarence on 13 Jan 2024
Thank you for awesome review! We really strive to make each guest's stay memorable and better than the last.

10/10 Excellent

Alecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 2 nights in Dec 2023
Response from Clarence on 1 Jan 2024
Thank you very much for your 5 out of 5 review ! We are very glad that you enjoyed your visit with us here at The Burgundy Hotel. We cannot wait to welcome you all back on your next visit with us!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from TBH Management on 21 Nov 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Michelle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The rooms are beautiful, clean and comfortable. Staff helpful and friendly! Would stay again. Thank you. You
Stayed 1 night in Nov 2023
Response from Clarence on 14 Nov 2023
Thank you very much for your feedback, we are very happy to see that you enjoyed your visit with us at The Burgundy Hotel.

10/10 Excellent

Theresa, Katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice and quiet boutique hotel. The staff is pleasant and accommodating.
Stayed 1 night in Oct 2023
Response from Clarence on 2 Nov 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

Wilsharo

Stayed 1 night in Oct 2023
Response from TBH Management on 31 Oct 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.
Parking very convenient. Front desk very friendly. Room and linens were very nice but mattress felt cheap. Stayed in an accessible room but the spray on the hose I’m pretty sure wasn’t connected. Couldn’t find a diverter. Food in the restaurant was far above average hotel food. Brussels sprouts amazing. Service was the next to worst I’ve ever had making even the very good food not worth it.
Stayed 1 night in Oct 2023
Response from TBH Management on 18 Oct 2023
Thank you for your candid feedback. I am very sorry to hear that your experience at the restaurant was not up to par.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property. I love it!
Stayed 1 night in Sep 2023
Response from Clarence on 30 Sept 2023
Thank you very much for your feedback, we are very happy to see that you enjoyed your visit with us at The Burgundy Hotel.

10/10 Excellent

Leon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy & personable , extremely well presented
Stayed 1 night in Sep 2023
Response from Clarence on 30 Sept 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible.

2/10 Terrible

Diana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Clarence on 19 Sept 2023
I hope this note finds well. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

10/10 Excellent

Melvia

Stayed 2 nights in Sep 2023
Response from TBH Management on 18 Oct 2023
Thank you for your great feedback, we are very happy to see that you enjoyed your visit with us at The Burgundy Hotel.

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No notice on maintnance
A beautiful property with friendly on-site staff. Only problem was a re-roofing started the third day of a four day stay shutting down the pool, some access points, and noise. No notice was provided to guests! A written notice in the room would have been nice.
Stayed 3 nights in Aug 2023
Response from TBH Management on 23 Aug 2023
I apologize for this bad experience. We know your stay did not meet expectations. Despite this, we hope to be able to welcome you back on a return visit to Little Rock. We will send you Hilton Honors points as a token of our apology.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from TBH Management on 23 Aug 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Megan

Stayed 1 night in Aug 2023
Response from TBH Management on 12 Sept 2023
Thank you very much for your feedback, we are very happy to see that you enjoyed your visit with us at The Burgundy Hotel.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
My husband and I stayed here to celebrate our wedding anniversary and have stayed here many, many times. We love the quaintness of it. We have always enjoyed it and had great experiences. The staff are always very friendly and helpful. I would recommend this to anyone!
Stayed 1 night in Jul 2023
Response from TBH Management on 1 Aug 2023
Happy Anniversary to you and your husband!! I am so delighted that you chose to celebrate such a special occasion with us. We hope to have you back in the near future and take part in more of your life's celebrations and milestones.

10/10 Excellent

Stephanie

Stayed 1 night in Jul 2023
Response from TBH Management on 24 July 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed a Friday and Saturday night. Breakfast was below average, seemed like precooked product that was heated up. Air conditioner in the room very noisy. Pool area locked during normal hours. Staff courteous and friendly, room clean and comfortable.
Stayed 2 nights in May 2023
Response from TBH Management on 30 May 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Little Rock.

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Definitely Stay Here Again
We chose to stay here while visiting P. Allen Smith’s Moss Mountain Farm in nearby Roland. The hotel was very good, clean, comfortable, and centrally located for what we wanted to do. The front desk staff was excellent, very friendly and accommodating.
Stayed 3 nights in May 2023
Response from TBH Management on 30 May 2023
Reviews like this makes our time and energy put forth to give you all amazing service is worth it. Thank you so much for this amazing review! We hope to see you every time that you are in Little Rock.

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay!
Stayed 2 nights in May 2023
Response from TBH Management on 8 May 2023
Thank you for taking the time to share your feedback! We look forward to welcoming you back on your next visit to Little Rock.

10/10 Excellent

Lenarda

Stayed 1 night in Apr 2023
Response from TBH Management on 26 May 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Matt

Stayed 1 night in Dec 2022
Response from TBH Management on 2 May 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible.

10/10 Excellent

John, Huntsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, great restaurant, phenomenal bar tender. I was drinking bourbon neat, but I enjoyed watching Billy’s skills as she made a myriad of complex cocktails from memory.
Stayed 1 night in Apr 2023
Response from TBH Management on 24 Apr 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible. We look forward to welcoming you back on your next visit to Little Rock.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute must stay!
Amazing hotel! Would absolutely stay again! Friendly staff and small, well-decorated space with ultra-clean rooms.
Stayed 1 night in Apr 2023
Response from TBH Management on 17 Apr 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible. We look forward to welcoming you back on your next visit to Little Rock.

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem
What an amazing facility. Easy check in, very friendly reception. Great room with amenities. Bar and restaurant had OUTSTANDING service and the surprise was the quality of the food, with overwhelming taste experiences. Can't wait to come back
Stayed 1 night in Apr 2023
Response from TBH Management on 10 Apr 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the comer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop-over on way to Texas
The staff were so helpful - pointed out the best car wash to clean 800 miles of bugs off the car, good places to eat, and what’s great in the restaurant on-site. Really, can’t say enough about this place.
Stayed 2 nights in Mar 2023
Response from TBH Management on 3 Apr 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible.

2/10 Terrible

delilsha

Stayed 1 night in Mar 2023
Response from TBH Management on 24 Apr 2023
30.We appreciate you taking the time to provide us with such candid feedback of your stay, I am very sorry to hear that your stay did not meet expectations.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience. Thanks to Clarence and his staff for welcoming us warmly.
Stayed 1 night in Mar 2023
Response from TBH Management on 3 Apr 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 1 night in Mar 2023
Response from TBH Management on 3 Apr 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible.

8/10 Good

Sheriden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant experience
Stayed 1 night in Mar 2023
Response from T28 Management on 15 Mar 2023
Thank you very much for your kind words. Table 28 does an amazing job, and we are very happy to hear that you were able to experience their wonderful food and service.

10/10 Excellent

William C, Noblesville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Hotel. Professional staff and very clean.
Stayed 1 night in Mar 2023
Response from TBH Management on 10 Mar 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

David Wayne

Stayed 3 nights in Feb 2023
Response from TBH Management on 3 Apr 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from TBH Management on 6 Feb 2023
Thank you for your review and for choosing The Burgundy Hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located a 10 minute drive from downtown Little Rock in an okay if not exactly vibrant neighborhood. Hotel was modern and clean and reasonably priced. Check in could have been a little more efficient but overall was a good stay. The bar restaurant were very good with attentive staff. Would happily stay there again if in town.
Response from TBH Management on 6 Jan 2023
Thank you for your review and for choosing our hotel. We appreciate your feedback.

10/10 Excellent

Marianne

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop.
Lovely hotel. Nice, quiet area. Very comfortable. We checked in late and left early, but the front desk was pleasant and the room was nice. Great place to stop as we were passing through.
Stayed 1 night in Jan 2023
Response from TBH Management on 6 Jan 2023
Thank you for your review and for choosing our hotel. We appreciate your feedback.

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
World class hotel. Super clean. Beautiful decor. Quiet. Genuinely kind staff that was helpful.
Response from TBH Management on 6 Jan 2023
Thank you for your review and for choosing our hotel. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
Wonderful find! Restaurant food was delicious! Room was clean, roomy and comfortable!
Stayed 1 night in Dec 2022
Response from TBH Management on 6 Jan 2023
Thank you for your review and for choosing our hotel. We appreciate your feedback.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from TBH Management on 12 Dec 2022
Thank you for the awesome review and sharing your feedback!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the price
One night stay for an event at the Simmons Bank Arena. Spacious suite. Old school feel in modern era.
Stayed 1 night in Dec 2022
Response from TBH Management on 12 Dec 2022
Thank you for the awesome review and sharing your feedback!

10/10 Excellent

Re

10/10 Excellent

Brittany