4 outdoor pools, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)
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Reviews of MGM Grand Hotel & Casino

4 out of 5
MGM Grand Hotel & Casino
3799 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.8

Good

Rating 10 - Excellent. 5902 out of 13806 reviews" "
Rating 8 - Good. 3215 out of 13806 reviews" "
Rating 6 - Okay. 2073 out of 13806 reviews" "
Rating 4 - Poor. 1328 out of 13806 reviews" "
Rating 2 - Terrible. 1288 out of 13806 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steffen William

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 3 nights in Apr 2024

8/10 Good

Delrina

Liked: Staff & service, property conditions & facilities
Nice updated studio room but kinda not that clean, saw many stains when I got to my room
Stayed 1 night in Apr 2024

10/10 Excellent

ibra

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 1 night in May 2024

10/10 Excellent

Daren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk who checked me in was amazing.
Stayed 3 nights in Apr 2024

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Review of MGM Hotel Las Vegas: I have been a long-time fan of the MGM Hotel in Las Vegas, but my recent experience was extremely disappointing. Upon arrival, I requested a room close to the elevator due to knee problems, which they accommodated. However, upon entering the room, it was dirty, the door was left open, and it was evident that someone had just vacated the room. The bed was messy as if someone had been lying on it for a while, there was a used water bottle, the TV was on, and the bathroom smelled strongly of feces, indicating recent use. This was incredibly uncomfortable for both me and my wife, especially arriving close to midnight. Unfortunately, there were no other rooms available near the elevator, so we were forced to accept the dirty room. Additionally, we encountered issues with the room key not working properly. We had to visit the front desk multiple times to get new keys, which was frustrating considering the hotel's large size and the distance to our room on the 16th floor. Despite repeated attempts, the hotel staff couldn't resolve the door issue or provide an alternative room. Overall, this experience was incredibly disappointing and marred what is typically a favorite hotel of mine. While the hotel offers great amenities like excellent restaurants and a spectacular casino, the cleanliness and door issues severely impacted our trip. I hope the hotel addresses these issues to maintain its reputation in the future.
Stayed 2 nights in Apr 2024

10/10 Excellent

Manish

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

8/10 Good

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Kristina

Disliked: Staff & service
Didn’t even let my husband check in so that money was wasted. Was super rude and wouldn’t help him at all. Do not recommend.
Stayed 1 night in Apr 2024

4/10 Poor

Carlos

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Sewer smell all over the facility especially in the rooms around 3 am /7am nasty sewer smell makes you gag horrible
Stayed 5 nights in Apr 2024
Response from Guest Experience on 1 May 2024
Dear Carlos,Thank you for taking the time to share your feedback regarding your recent visit to MGM Grand. We are truly saddened to learn that you had such a distressing experience due to the unpleasant sewer smell. We will make every effort to address and rectify any issues to prevent this from happening again in the future. Once again, we deeply regret the inconvenience caused and thank you for bringing this to our attention. We hope for the opportunity to serve you better in the future.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool!!
Stayed 5 nights in Apr 2024

2/10 Terrible

Ashley

Travelled with partner
Disliked: Amenities
What i didnt like was there was a fee to use the mini fridge and then did not have no soap in the shower had to go buy my own! Also bed sheets were dirty.
Stayed 2 nights in Apr 2024

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Chanthida

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Clara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place!
Stayed 3 nights in Apr 2024

10/10 Excellent

Lawren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Yunye

Travelled with family
Liked: Cleanliness
only support auto check-in for rooms with poor quality.
Stayed 1 night in Feb 2024

6/10 Okay

Sophia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great except for Check in which took 3 extra hours. They told us the room would be ready by 3pm and by 6pm I had to go to the front and ask about the room. The told me a text message would be sent when the room was ready.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher, Lynwood

Stayed 1 night in Apr 2024

2/10 Terrible

Haseeb

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the varst location. No breakfast casino was very limited machines. Buffett was very bad and very small in my local casino 1/2 of the price is very large buffet
Stayed 3 nights in Apr 2024

8/10 Good

James Arthur

Liked: Cleanliness
Stayed 3 nights in Apr 2024

8/10 Good

Angela, Claremore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

JAIME

Travelled with family
Liked: Cleanliness, staff & service, amenities
I don’t like the access to the pool true the casino
Stayed 1 night in Apr 2024

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful huge resort that is in a great location to get around Vegas!
Stayed 4 nights in Apr 2024

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Andres

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

tandy

Disliked: Staff & service, property conditions & facilities
Ẃorst hotel stay I've ever had. Overpriced. And then they charge you again. And again. My room smells like someone took a dùmp in it and it still smelled like it when i left. They're was no coffee pot. You have to once again spend money at Starbucks when you've already paid for a room that should include something as simple as coffee. You have to pay extra if you want to use the mini fridge. I stayed at the Best Western a few weeks prior and the cost was a third of what i paid at MGM Grand but i had a coffee maker, a mini fridge AND a microwave. The MGM was not any nicer. At all. The location to the monorail was the only perk. Also, you have to pay for parking. It's ridiculous! The MGM Grand is the reason i will not be returning to Vegas AT ALL, EVER AGAIN.
Stayed 2 nights in Apr 2024

4/10 Poor

Sheryll

Travelled with partner
Disliked: Property conditions & facilities
the room we stayed, the sink leaking urderneath and sink no stoppers or the pop up plug! i accodentally drop the toothpaste cover and i cant get it out. as well as the shower tub, if u drop something there u cant get it anymore.
Stayed 3 nights in Apr 2024

10/10 Excellent

George, Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Ciara

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

MOISES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice enjoy coming out to Vegas at lease 3/4 times a year
Stayed 3 nights in Apr 2024

10/10 Excellent

Rickey

Travelled with partner
Liked: Amenities
The hotel was beautiful, it was like being in a small city. It had everything u could amazing. Shopping, entertainment, great restaurants and on the strip close to other casinos. Restaurants close by on the strip and other shopping with high end retailers.
Stayed 3 nights in Apr 2024

10/10 Excellent

karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staff was very helpful. I am definitely staying there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Javier

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting to the hotel was easy. Staff from outside to the lobby and through out the hotel were amazing and courteous.
Stayed 3 nights in Apr 2024

6/10 Okay

Julius

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Trevor

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hot water in the shower wasn't working properly. The room was dated. I felt like everything was hard to find inside. Limited bathrooms. Had a spat with a family member I was staying with and they wouldnt let me book a new room, which they had available AND I had money for. No flexibility, no special birthday note or anything. Yeah, bummer of a stay.
Stayed 2 nights in Apr 2024

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time during our stay here. It was so easy to come in and out of the hotel and do some shopping. Everything is so close by and we did so much while we stayed the. The thing we didn’t like was the I was charged $44.00 for two water bottles and I still can’t believe it
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah Kay Raben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to get into with the construction by the main entrance. But once that was figured out it was a breeze. From the from door to the bell hops, the valet service and maid service and room service, it was a wonderful experience. Thank you, MGM Staff.
Stayed 6 nights in Apr 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room ac was not cold and the bathroom ceiling had a big bubble and the doors we’re rusted not worth the money to say there
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela, Lowville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mobile app check in was great!
Stayed 1 night in Apr 2024

4/10 Poor

TANIA

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Jose R

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac didnt work in our first room. Check in staff was rude. Smelt like weed in the rooms. Never going back to MGM.
Stayed 4 nights in Apr 2024