Dear Rocio, We're thrilled to hear you found Extended Stay America to be a peaceful retreat for families. Your comfort is our priority, and we're delighted you had a tranquil stay with us. We look forward to welcoming you back for another relaxing experience.Sincerely,Hotel Management

Dear Steven, Thank you for the kind review. We're delighted to hear about your positive interactions with our team at Extended Stay America. Your satisfaction is our priority, and we're glad to have promptly addressed any concerns you had. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Gerald, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Sincerely,Hotel Management

Dear Debbie, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip at a good price. However, we apologize for any inconvenience caused during your time with us. Our housekeeping team has been informed about your remarks, and they are attending to the issue on a priority basis. Please be our guest next time you wish to be around the area, and we hope to make your stay memorable.Sincerely,Hotel Management

Dear En, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Igor, We're delighted to hear about your positive experience with our Front Desk Staff at Extended Stay America! However, we apologize for any inconvenience caused by the cleanliness and amenities in your room. Your feedback is invaluable, and we'll address these areas to ensure a more enjoyable stay in the future. We appreciate your patronage and hope to welcome you back soon!Sincerely,Hotel Management

Dear J, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

Dear Xiomara, We sincerely apologize for the discomfort you experienced with the mattress and pull-out couch during your stay. Your feedback is valuable, and we regret any inconvenience caused. Please know that we are addressing these concerns with our team to ensure improvements are made. We appreciate your kind words about our staff and cleanliness. Your comfort is important to us, and we hope to provide you with a better rest experience in the future. Sincerely,Hotel Management

Dear Stephen, We are thrilled you chose to stay with us at Extended Stay America. We sincerely appreciate all your wonderful feedback and are delighted to read that you enjoyed every aspect of your stay with us. Our staff works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to have the pleasure of welcoming you back the next time you are in the area.Sincerely,Hotel Management

Dear Kimberly, Thank you for your review. We sincerely apologize for the multiple issues you encountered during your stay. It is unacceptable that the cleanliness of your room and amenities fell below our standards, and we regret any discomfort this caused. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to prevent recurrence. We appreciate your feedback and will use it to improve our services. Should you reconsider, we would welcome the opportunity to provide you with a more satisfactory experience. Sincerely,Hotel Management

Dear Tiffany, Thank you for choosing Extended Stay America. We are thrilled you enjoyed our spacious rooms, inviting pool, and friendly front desk team. However, we apologize for not meeting your expectations regarding the grab-and-go breakfast options. We will consider your valuable feedback and use it for future offerings. We look forward to welcoming you back for another pleasant stay in the future!Sincerely,Hotel Management

Dear Zachary, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We are glad you found a place that meets your needs for a short stay. Sometimes, simplicity is all we need! We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management

Dear Anita, Thank you for taking the time to share your review. We are glad you acknowledged our friendly staff and beautiful lobby. However, we apologize for any discomfort experienced during your stay. Your comfort is important to us, and we'll consider your insights regarding the condition of our furniture and the soap to ensure it meets your expectations. We hope you'll consider giving us another chance to provide you with a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management

Dear David, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Samantha, Thank you for being our guest. It is nice to know that although you had a satisfactory stay, the room condition did not meet your expectations. We are sorry for the inconvenience, and we will use this information to update the areas and ensure a better place for our guests as we move ahead. We look forward to hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management

Dear Veronica, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. However, we are sorry for the discomfort and will share these notes with our concerned team. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management

Dear Grant, Thank you for being our guest. It is nice you had a satisfactory time here. However, we are sorry for the disappointment and inconvenience caused in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our front desk team can help you while you are our guest. We hope you give us another chance, and we will surely provide you and your sister with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Cintia, Thank you for sharing your experience with us. We sincerely apologize for the disappointment you experienced during your stay. Our goal is to provide a comfortable and enjoyable experience for our guests, and it's clear we fell short in this instance. Your feedback is essential, and we will use it to address the issues you mentioned. Please know that your concerns are taken seriously, and we appreciate your patience and understanding. We value your input and hope for the opportunity to regain your trust during future visits. Sincerely,Hotel Management

Dear Marcelo, Thank you for reviewing our hotel. We apologize for the noise concerns you experienced during your stay. Also, we work hard to provide a clean and comfortable environment; therefore, we regret that the odor issues compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Brittney, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management

Dear Laurie, Thank you for taking the time to provide your feedback. We apologize for the inconvenience you encountered with your payment policies. We strive to remain transparent by delivering all our policies on every booking platform, enabling our guests to make informed decisions. We regret if this was not adequately communicated to you. Our goal is to ensure a positive experience for all our guests, and we hope you allow us to provide excellent service on your future travels.Sincerely,Hotel Management

Dear Robin, Thank you for the lovely review. Our associates are truly sincere in their level of service and genuine hospitality. We love it when their efforts are recognized and when we get to read how they made our guests feel welcome! Thank you for allowing us to be of service. We hope to see you again here at Extended Stay America soon!Sincerely,Hotel Management

Dear Lori, Thank you for sharing your reviews and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Smoking is never allowed inside the hotel premises. Please allow us another chance to serve you, and we hope to earn your trust back by providing the outstanding stay you deserve.Sincerely,Hotel Management

Dear Margie, Thank you for reviewing our hotel. It is nice that you had a pleasant time, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our housekeeping team for review and action, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management