Lobby
Check availability

Reviews of Sun Inns Hotel Kuala Selangor

2 out of 5
Sun Inns Hotel Kuala Selangor
G-16 Jalan Bendahara, Taman Bendahara, Kuala Selangor, Selangor

Reviews

6.2
Rating 10 - Excellent. 4 out of 39 reviews" "
Rating 8 - Good. 9 out of 39 reviews" "
Rating 6 - Okay. 15 out of 39 reviews" "
Rating 4 - Poor. 7 out of 39 reviews" "
Rating 2 - Terrible. 4 out of 39 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

7.6/10

Amenities

6.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Mohd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower is slowly.. need more water but overall its okay.. need to find solution about water
Stayed 1 night in Jan 2024

8/10 Good

Fazilah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Jeff

Travelled with group
Disliked: Cleanliness
Surround with food court…night very noisy
Stayed 1 night in Feb 2022

10/10 Excellent

Ahmad Sofian

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from ika on 27 Apr 2021
Dear valued guest, thank you for choosing to stay with us and hope to see you again. Thank you. =)

8/10 Good

Ahmad

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from ika on 27 Apr 2021
Dear valued guest, thank you so much for choosing to stay with us and hope to see you again. Thank you.=)

2/10 Terrible

Verified traveller

Booked and received confirmation email and supposed to pay at the hotel but the receptionist says never received any booking from Expedia and no more roms available. Have to find other place in the very last minute.
Stayed 1 night in Aug 2020

8/10 Good

Hasarus Zulhusni

Liked: Staff & service, property conditions & facilities, room comfort
Worth for cheap hotel..
Just nice.. worth for cheap price with 2 star level.. want a better service, go to 4-5 star hotel..
Stayed 1 night in Jul 2020
Response from Miza on 11 Feb 2021
Dear Valued guest, Thank you for your feedback.On behalf of Sun Inns group,we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend.Hope to see you again. Thank you. Sincerely, Group Manager.

8/10 Good

Vengkatesh

Stayed 1 night in May 2020
Response from Miza on 11 Feb 2021
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Group Manager.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Devi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and near to temple.
Stayed 2 nights in Feb 2020
Response from yani on 24 Feb 2020
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Group Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young indian staff is very friendly
Stayed 1 night in Jan 2020
Response from yani on 24 Feb 2020
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Group Manager.

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheating, Mislead photo !
The actual location & the photo was different address ! This mislead me the wrong booking !
Stayed 1 night in Jul 2019
Response from Jeff on 23 July 2019
Dear Mr Jeff, Greeting from Sun Inns hotel. Thank you for your time to review your experience with us. We apologize for the inconvenience caused & we will try our best to rectify the situation. We hope to welcome you back to the hotel in the near future. Thank You. Sincerely, Group Manager

4/10 Poor

Lynne, Singapore

Disliked: Property conditions & facilities, room comfort
Very run down. No toiletries in toilet.
Soap container is empty. Was told to get from reception. Air-con not cold. Wall fan cannot turn. Only stays at a position. Pillow too thin and not fluffy. Very old too. Bed not nice to sleep as too soft. Any movement the partner can feels it. Very run down hotel.
Stayed 1 night in Jun 2018
Response from Rizal on 20 June 2018
Dear valued Guest, Thank you for your review. We will rectify this matter as soon as possible.We are really sorry for inconvenience cause and all the review will take into serious action.Hope to see you again. Thank you. Sincerely, Group Manager

6/10 Okay

Dr Tew

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Danaraj

Average hotel
Its an average room, items are pretty old but functioning. Bathroom was average but all was functioning. The toilet door didnt have a lock, and my complain to the service counter was not entertained.

4/10 Poor

MOHAMAD NORMAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small cheep and basic hotel
Hotel for sleep...

6/10 Okay

Ahmad Razif

6/10 Okay

NOR HASMIDA

2/10 Terrible

Sri Raman Nair, Seremban

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't pay for the hotel b4 checking in
Very dusty till I got flu. It's high rate compared 2 direct dealing. Hotels.com charged higher than the real rate.

6/10 Okay

Verified traveller

Budget hotel
good stay for a budget hotel but price a bit high..

6/10 Okay

Gan, Segamat

Disliked: Cleanliness, property conditions & facilities, room comfort
Short trip
Near to firefly park

6/10 Okay

Siti Nurhidayah

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay for 1 Night Stay
Overall not a satisfy stay due to 1. Water heater low water pressure 2. Water Cooler no water supply 3. Bed is not Comfortable 4. Towel yellow in colour 5. Check in Slow , Front office seem like no prepare for our reservation even book a week earlier.

8/10 Good

chun wai, Kuala Lumpur

Liked: Staff & service, property conditions & facilities
Reason price and good service.
I booked total of 6 rooms, the hotel service is good and helped me for all my requested during the booking. it's clean but some of the rooms has ciggarete smells. Others are ok. Location is good and price is affortable.
Response from vishva on 11 Feb 2021
Dear Valued guest, hank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you, Sincerely, Operation Manager

8/10 Good

Patrick, Winnipeg, MB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a mini-mall
Seemed a bit out of the city center, was ok since it was a quick day trip, huge room, hot water available at water fountain, air conditioning worked well, staff eager to help, very secure

6/10 Okay

nic, manila

good
staffs are polite. one thing i could suggest more is to change their linen bcus its old already.

4/10 Poor

Bryenee, Australia

Disliked: Cleanliness, staff & service
Just ok but not gay friendly
Well we chose this hotel because not many options and rated ok. It was just ok for the price. I am just making an assumption that we were given a room not cleaned and with no wifi access because two men asked for a double bed. I realise where we are and maybe we are too far out of kl to expect tolerance. It was in a great location if you have your own car. Not too many good food places close by. My tip....pay a bit extra and stay at the other place.

2/10 Terrible

Sirilah, Kuala Lumpur

Disliked: Staff & service, property conditions & facilities, room comfort
not a pleasant stay...
The first room they gave was facing the west (if I'm not mistaken) and the evening sun was very hot and shines directly to the room. When i return from my afternoon tea the room temperature was really heated up as if the heat from the sun is being stored in the room (like a steam room). Add to that, the air-conditioning wasn't working. When i complained about it to the reception/maintenance it took a while for them to decide whether to give another room (or not) finally at midnight they gave another teeny tiny room with no view or window. but thank god the air-conditioning was working in this room. so, out of desperate need for rest, we took the room but mom had to sleep on the floor on a extra bed. but it was really uncomfortable for two person to stay in the dungeon like room. Furthermore, the noise from the corridor was terrible. The room door(s) for all rooms are designed badly that every time people get in and out of the room it slams hard and loudly. we're totally restless and unable to sleep the whole night with the loud noise of slamming doors. reception staff was really not competent and professional, definitely need improvement... one of worse hotel I've stayed in my lifetime and never never going back...

10/10 Excellent

AZWA, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Response from vishva on 11 Feb 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager

6/10 Okay

S&M, KL

Disliked: Cleanliness, property conditions & facilities
Pros: strategy location Cons: some of the receptionist not friendly, aircon leaking

6/10 Okay

nao, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly welcome. good stay
did all it needed to do for money paid. great reception staff. a little out of the main town though

6/10 Okay

K.Tharma, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Useless Discount Vouchers
Staying in this hotel just ok. May need install a cctv at the corridors,lobby, and at the entrance for the security reasons. The discount voucher given is useless! At the lobby got the tortoise in small pond,i see got cigarette box plastic in the pond and I removed tht by myself.The cleaner should check this every day. I just cannot accept the hotel towel color,one is grey and another is yellow,looks so disgusting. The staff told can use 2 or 3 vouchers one time. We had dinner at Al-Faridah restaurant,when presenting two 10% discount voucher,the restaurant owner said only accept one voucher per family.My bill was RM29.90.So,I must get discount RM2.90.But the owner give discount RM0.90.When questioning why less than actual,he answer tht already told the hotel,but the hotel not yet update.If the the restaurant cannot accept the voucher,the hotel should not give to the customer,which is cause us unnecessary trouble! This is totally cannot acceptable!So,who is cheating actually? Hotel should look into this matter.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall is not bad except the hotel very dusty, and 'small' tv are hanging in the air. hard to enjoy.

4/10 Poor

allen, 北京

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for low price
价格便宜，酒店条件一般。

4/10 Poor

k.t, tokyo

Disliked: Property conditions & facilities, room comfort
Selangorでの滞在
Kuala Selangorについてあまり情報が得る事が出来ずタウンに近そうなのでこのホテルにしました。ツインベッドの値段相応の部屋でしたが掃除はきれいにしてありました。ただ冷房の効きが悪く又wi-fiが部屋では使えず不便な思いをしました。（受付の人は修理業者が休みで修理出来ないとの事でした。）宿泊費が安いのでこんなものなのかと思いましたが。受付はチェックインの時対応してくれた人はとても親切で色々教えてくれて良かったのですがチェックアウトの時の人は何か不機嫌そうで見送りの挨拶もせず感じが悪く気分が良いものではありませんでした。人によりますね。

6/10 Okay

Christoph, München

Liked: Cleanliness, staff & service
Gutes Hotel mit guter Verkehrsanbindung
Größter Vorteil ist die verkehrsmäßig günstige Lage am zentralen Bahnhof KL Sentral, wo auch die Monorail-Station Richtung Stadt und Petronas Towers liegt. Das Personal ist sehr freundlich und hilfsbereit, die Zimmer sauber und zweckmäßig. Das Preis-Leistungsverhältnis stimmt. Ich würde dort wieder einchecken für ein paar Tage.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便的位置，干净的床
服务员友好，位置好找。
Response from vishva on 11 Feb 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体感觉不错的小酒店
很干净的小酒店，房间不大，但清洁舒适。交通也方便。服务生有问必答态度很好。
Response from vishva on 11 Feb 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.