2/10 Terrible
Naomi A., Fairfax
6 May 2024
This is a property where you have to dig a bit to find out that check-in ends at 8pm. I did think to call and confirm we were going to check-in late, but there was no obvious indication that this was necessary (I was just thinking it was advisable, not necessary) & I never had the time during the day. When we showed up at 10pm, we couldn't even get into the area (there were bollards blocking cars & a key coder to let people in & of course we had no key code). We parked outside & walked in - the hotel was locked & no one answered the phone. They never contacted us in any way to let us know we were pushing up against their check-in deadline. So fortunately there was another reasonably-priced hotel nearby with a 24-hr reception desk. I blame Expedia as well - we just asked for a hotel near the airport & we got this boutique hotel in the old part of Kranj - we just wanted a budget hotel to crash before our flight in the morning.
Naomi A.
Stayed 1 night in May 2024