Exterior

Reviews of Holiday Inn Express Hotel and Suites Kinston, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 151 out of 373 reviews" "
Rating 8 - Good. 119 out of 373 reviews" "
Rating 6 - Okay. 60 out of 373 reviews" "
Rating 4 - Poor. 23 out of 373 reviews" "
Rating 2 - Terrible. 20 out of 373 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

dana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Hello Dana!Thank you for staying with us and sharing your experience Glad the service we rendered was satisfactoryHope to see you again soonBe safe in your travels

2/10 Terrible

Havanna

Stayed 1 night in Apr 2024

10/10 Excellent

Aneudys

Business traveller
Liked: Staff & service, property conditions & facilities
Good attention
Stayed 1 night in Mar 2024
Response from Sales Manager on 30 Mar 2024
Hello Aneudys! Thank you for staying with us and sharing your feedback. We enjoyed having you at our hotel Glad all went well Hope to have you back again soon Be safe in your travels.

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Refrigerator leaking in room. No staff at front desk for over 15 minutes while 5 guests were trying to check in. We tried calling by telephone, but no one answered.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Hello David!Thank you for your staying with us and sharing your feedbackI will definitely be addressing your concerns with our management Hopefully you will select us again Be safe in your travels

6/10 Okay

Karl

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Hello KarlThank you for staying with us and sharing your feedbackWe hope to see you again soon the next time you're in the areBe safe in your travels

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Hello Laura!Thank you for staying with us!I appreciate your feedback and high score ratingGlad all went well with your stayLooking forward to having you back soonBe safe in your travels

8/10 Good

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Hey Angela!Thank you for staying with us and sharing your experience!I appreciate the feedback Hope to have you back again soonBe safe in your travels!

10/10 Excellent

Valerie

Liked: Amenities, property conditions & facilities
The staff was very nice
Stayed 3 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Hello Valerie!Thank you for staying with us and sharing your feedbackGlad all went well with your stayHope to have you back again soonBe safe in your travelsGeneral Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was very friendly helpful and professional
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Hello Roger!Thank you for staying with us and sharing your feedbackGlad all went well with your stayHope to have you back again soonBe safe in your travelsGeneral Manager

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Hello Karen!Thank you for staying with us and sharing your experience!I appreciate the feedback Glad all went well during your time with usHope to have you back again soonBe safe in your travels!

10/10 Excellent

Koriana

Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
Hello Koriana!Thank you for staying with us and sharing your feedbackGlad all went well with your stayHope to have you back again soonBe safe in your travelsGeneral Manager

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Hello Robert!Thank you for selecting our hotel as your lodging choiceWe enjoyed having you Glad all went well with your stayHope to have you back with us again soon Be safe in your travels

10/10 Excellent

Valerie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was super clean and the staff was very friendly.
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec 2023
Good Day Valerie!Thank you for staying with us and sharing your experienceI and my staff enjoyed having you Hope to have you back again soon Be safe in your travels

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 6 nights in Nov 2023
Response from General Manager on 27 Nov 2023
Hello MichaelThank you for staying with us and sharing your experienceGlad that all went well during your time at out hotelHope to have you back again soonBe safe in your travels

4/10 Poor

Rainer

Business traveller
Disliked: Amenities
I was not admitted because my crédit card does not carry my name. What a rediculous condición. I went next door and got myself a more costo efficient and very good room.
Stayed 2 nights in Nov 2023
Response from General Manager on 5 Jan 2024
Hello RainerWe have a check in policy that is required by brand, management company and laws as well. These requirements are in place to protect you the guest and the hotel from fraud. We wouldn't anybody to check in to a room and we are not able to validate their identity and confirm that identity with that individuals method of payment. Be safe in your travels

2/10 Terrible

Verified traveller

Completely unprofessional
I booked my stay on October 14th, 2023 for November 18th, 2023. I received a phone call from the hotel an hour before check in telling me that they were overbooked and my reservation is being cancelled. My card was charged on November 18th @ 2:13am. When I called that morning they told me they charged an extra $50.00 for a deposit that would be refunded after check out. After the explanation of the cancellation she notified me that it was a hotel hold on my card and she would release the authorization for a full refund. However, I’ve never had anything like this happen before. If I make a reservation, it follows through. It does not make sense for my stay to be cancelled if it was available for me to book a month in advance. This was definitely an inconvenience to me and the plans I had going on for my event. Due to this situation I will not be booking with this hotel moving forward.
Stayed 1 night in Nov 2023

8/10 Good

Bonita

Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Hello Bonita!Thank you for staying with us We appreciate your business and feedbackHope to have you back again soonBe safe in your travels

8/10 Good

Loren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel...slow to return the $50 deposit.
All around a very well maintained and clean hotel, staff was friendly and knowledgeable. The only downfall is it's been a week and my deposit of $50 still hasn't been sent back to my account.
Stayed 1 night in Oct 2023
Response from General Manager on 6 Nov 2023
Hello Loren!Thank you for staying with us and sharing your experienceIn regards to the releasing of the incidentals authorization that is not on my hotel. That process includes your financial institution feel free to give them a call and inform them that you've checked out from my property to release any pending authorizations from the hotelLook forwards to coming back again soonBe safe in your travels

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Hello MichaelThank you for staying with us and sharing your experienceI most certainly appreciate the high score!We want to have you back soonBe safe in your travels

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom could use one additional towel rack for wet towels and an exhaust fan to remove humidity. A plastic bag for dirty laundry wasn’t provided. The AC unit was very quiet and comfortable. Hot chocolate could be added to the hot drink area for guests who don’t drink coffee.
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Hey George!Thank you for staying with us and sharing your experience I appreciate the high rating of our propertyLooking forward to having you back again soonAnd we'll have that hot chocolate for you as wellBe safe in your travels

10/10 Excellent

Lacey, edenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Our room was nice and clean
Response from General Manager on 23 Oct 2023
Hello Lacey!Thank you for staying with us and sharing your experienceGlad all went well with your stay We enjoyed having youHope to see you soonBe safe in your travels

10/10 Excellent

Sharmayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything especially the excellent customer service.
Stayed 1 night in Oct 2023
Response from General Manager on 17 Oct 2023
Hello Sharmayne!Thank you for staying with and sharing your experienceI appreciate the feedback and high score!Definitely enjoyed having you and looking forwards to having you back again soonBe safe in your travels

8/10 Good

julia

Travelled with family, Business traveller
Staff
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Hello Julia!Thank you for staying with us and sharing your experienceI appreciate the feedback and high scoreHope to have you back again soonBe safe in your travels

8/10 Good

Tenisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay!
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
Hello Tenisha!Thank you for staying with us and sharing your experienceSo glad to see that you enjoyed your stayHope to have you back again soonBe safe in your travels

8/10 Good

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 6 Oct 2023
Thank you Larissa For staying with us and sharing your experienceWe hope to have you back again soonBe safe in your travels

10/10 Excellent

Loralee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, easy check in and very clean room. Really nice
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Hello Loralee!Thank you for staying with us and sharing your experienceI appreciate the feedbackWe enjoyed having you lodge with usHope to have you back again soonBe safe in your travels

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Very accommodating staff.
Stayed 3 nights in Sep 2023
Response from General Manager on 13 Sept 2023
Hello Carol!Thank you for staying with s and sharing your experienceI appreciate the feedbackGlad we were able to accommodate you and serve you wellHope to have you back again soonBe safe in your travels

10/10 Excellent

YOLANDA

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The stay was beautiful. I only had one mishap. The bathroom toilet kept running. Once I got that out of the way there were no complaints
Stayed 3 nights in Sep 2023
Response from General Manager on 11 Sept 2023
Hey Yolanda! Thanks for staying with us and sharing your experience We appreciate the feedback Hope to have you back again soonBe safe in your travels

2/10 Terrible

Paige

Stayed 1 night in Sep 2023
Response from General Manager on 7 Sept 2023
Thanks for staying with us and sharing your experienceI apologize things didn't go well with your stayWe hope to have another chance to better serve you Be safe in your travels

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on 23 Aug 2023
Hello WilliamThank you for staying with us and sharing your experienceI appreciate the feedback Be safe in your travels

8/10 Good

Mark, Philadelphia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was there for 1 night on business trip; it was fine for the stop over.
Stayed 1 night in Aug 2023
Response from General Manager on 14 Aug 2023
Hello MarkThank you for staying and sharing your experience I appreciate your feedbackHope to have you again soonBe safe in your travels

6/10 Okay

Diedra

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check in was easy since I purchased the hotel via expedia. The biggest problem I had with the hotel is that the pool was not in operation and no one communicated this important detail (especially since it's summer time and a pool is a great amenity). Also, the only handicap accessible rooms had one king bed only. None of the rooms with 2 beds were handicap accessible, which isn't good for multiple travelers. Also, I was told by hotel staff that a room on the 1st floor would be reserved for my stay. When I got there, I had to take a room on the 2nd floor and hotel staff acted as if they didn't tell me I would have a room on the 1st floor. I have proof of our communication in a text message as proof.
Stayed 1 night in Aug 2023
Response from General Manager on 14 Aug 2023
Hello DiedraThank you for staying at out property and sharing your experienceI apologize for the inconvenience and inaccurate information that was shared with you via my staffIf you would like to send me any information you're welcome to do by contacting the hotel and asking for the General ManagerBe safe in your travels

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility!
Stayed 4 nights in Jul 2023
Response from General Manager on 3 Aug 2023
Hello John!Thank you for staying with us and sharing your experience I appreciate the feedbackI'm so glad you a great stayHope to have you back soonBe safe in your travels

10/10 Excellent

paige

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was SO nice!
Stayed 1 night in Jul 2023
Response from General Manager on 27 July 2023
Hello Paige!Thank you for staying with us and sharing your experienceGlad our staff was able to meet your expectations and served you wellHope to have you back again soon Be safe in your travels

10/10 Excellent

Colburn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from General Manager on 24 July 2023
Hello Colburn!Thank you for staying with us and sharing your experienceSo glad all went well with your stayLook forward to having you back again soonBe safe in your travels

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is clean and for the price you feel like you are getting what you pay for.
Stayed 1 night in Jul 2023
Response from General Manager on 12 July 2023
Hello Jeff!Thank you for staying with us and sharing your experience!Glad to hear that you had a great stayHope to have you back again soonBe safe in your travels

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Reserve room through Expedia, the app was very user friendly. Tatcayaniyah, was at customer service and checked me in. Shyhelm Richardson checked to make sure everything was correct, he is the Assistant General Manager, both Holiday Inn employees were very helpful and professional. I will do my Google review after breakfast, but for now, I am very satisfied with this hotel. It is clean and well maintained. We walked next door and watched the new Indiana Jones movie tonight.
Stayed 1 night in Jul 2023
Response from Shy Richardson- AGM on 6 July 2023
Thank you for your stay and the positive review. We here at the Holiday Inn Express Kinston try our BEST to strive for excellence in the best way that we know how. Please feel free to contact us in the future for future reservations. And safe travels! Thank you for choosing the Holiday Inn Express for you choice of lodging. :)

4/10 Poor

melissa

Travelled with family, Business traveller, Travelled with group
Disliked: Staff & service
Staff was nice and rooms were good for price but our rooms were not ready at checkin presenting problems for us since on a tight ball schedule. We had 2 rooms, one a suite, and hotel had no sheets/ bedding for guest that had to sleep on pull out. We had to divide up sheets from both rooms to make out. Hotel is very unequipped to handle full capacity. Won't go back. Staff was apologetic and nice but just very incapable of handling full capacity.
Stayed 1 night in Jun 2023
Response from General Manager on 14 June 2023
Hello MelissaWe appreciate selecting our propertyThank you for acknowledging our staffI apologize for the inconvenience pullout linen I can assure you that we have all that we need to satisfy high occupancy as it is our goal to reach those high occupancy levels. I hope that you made this request known to our staff and took care of you. We wait for guest to request any extra linen as some don't need it so we don't just leave it in the rooms because in some cases it may leave room for some to believe that its not clean or have been left in the room from a previous guest. Hopefully I've brought some clarity to what you experienced.We look forward to giving you a better experience on your next stay.Be safe in your travels

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in May 2023
Response from TD- General Manager on 26 May 2023
Hello Shannon!Thank you for staying with us and sharing your experienceGlad your stay was goodHope to have you back again soonBe safe in your travels

8/10 Good

Latrevette

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Friendly staff. Very convenient location
Stayed 2 nights in May 2023
Response from TD- General Manager on 16 May 2023
Hello LaTrevette!Thank you for staying with us and sharing your experience I appreciate the feedback you provided about our propertyThis will help us to better serve you during your next stayBe safe in your travels

10/10 Excellent

Marilauren

Stayed 1 night in May 2023
Response from TD- General Manager on 1 June 2023
Thank you Marilauren for staying with us and sharing your experience! We appreciate the feedback perfect score rating.Hope to have you back again soon.Be safe in your travels.

6/10 Okay

Sherronda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was ok and clean. Hallways were loud (lots of children running and playing). Housekeeper (Marquan?) was polite. My biggest issue was check in. My husband paid for the room and the front desk agent assumed his credit card was a prepaid card because she'd never heard of the brand. I reminded her that there are lots of credit card companies. Also, my husband paid for the room, but she still required my ID. I didnt have my driver's license and she said that they could accept any state issued picture ID. I provided my conceal carry license which has my picture, name, and address. Her response was "I'll take it this time." She obviously saw how annoyed we were with her and tried to be nice after, but the damage was already done.
Stayed 1 night in May 2023
Response from Asst. General Manager Shy Richardson on 10 May 2023
Thank you for notifying us of your concerns we do apologize for the inconvenience and the trouble that this may have caused you. We do hope in the near future that we are able to accommodate you and your family again. Thank you For choosing the Holiday Inn Express Kinston NC.

10/10 Excellent

Evia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel—Great Staff
Amazing experience under trying circumstances. Needed immediate lodging after auto accident. Everyone was superb and decreased my stress.
Stayed 1 night in Apr 2023
Response from TD- General Manager on 26 Apr 2023
Hello Evia!Thank you for staying with us and sharing your experience. I'm so glad that we were able to be there for you during your accident. Its my hope that all is well and you make it back home safe and sound.

8/10 Good

Judy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was very nice and clean. Location close to amenities. Great staff and services.
Stayed 4 nights in Apr 2023
Response from TD- General Manager on 17 Apr 2023
Hello Judy!Thank you for staying with us and sharing your experience! We appreciate the feedback. Hope to have you stay with us again soon. Be safe if your travels!

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the hotel was very helpful.
Stayed 4 nights in Mar 2023
Response from Shy Richardson: Assistant General Manager on 8 Apr 2023
Thank you for choosing Holiday Inn Express Kinston. We are glad that we made your stay worth it. Hope to see you soon! Shy RichardsonAssistant General Manager

8/10 Good

Jose Rony

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from TD-General Manager on 18 Feb 2023
Hello Geraldine!Thank you for staying with us and sharing your experienceWe enjoyed having you Hope to have you back againBe safe in your travels

8/10 Good

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel for school
Nice hotel, wonderful staff. The head housekeeper is a saint! Everything was clean. It’s not fancy but it’s safe and clean. Breakfast is average, not 5star but not bad.
Stayed 5 nights in Feb 2023
Response from TD-General Manager on 13 Feb 2023
Hello Katie!Thank you for staying with us and sharing your experience. We appreciate the feedback. I'll be sure to share your praise with our staff. Hope to have you stay with us again soon. Be safe in your travels.

10/10 Excellent

Dhandayudhapani

Stayed 15 nights in Jan 2023
Response from TD- General Manager on 7 Mar 2023
Thank you for staying with us and sharing your experience We appreciate the feedback and scoreHope to have you come back and stay with us again soon Be safe in your travels

10/10 Excellent

Juanita

Stayed 1 night in Jan 2023
Response from TD- General Manager on 7 Mar 2023
Thank you for staying with us and sharing your experience We appreciate the feedback and scoreHope to have you come back and stay with us again soon Be safe in your travels