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Reviews of Hotel am Kieler Schloss Kiel by Première Classe

Hotel am Kieler Schloss Kiel by Première Classe
Dänische Str.12-16, Kiel, SH

Reviews

7.2

Good

Rating 10 - Excellent. 84 out of 462 reviews" "
Rating 8 - Good. 193 out of 462 reviews" "
Rating 6 - Okay. 120 out of 462 reviews" "
Rating 4 - Poor. 42 out of 462 reviews" "
Rating 2 - Terrible. 23 out of 462 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

annie

Stayed 1 night in Sep 2023
Response from Claudia Hagen on 14 Oct 2023
Danke sehr :)

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jun 2023
Response from Rezeption on 25 July 2023
Thank you!

10/10 Excellent

Tomasz

Stayed 2 nights in Jun 2023

8/10 Good

Christine t.

Travelled with partner
Liked: Cleanliness, staff & service
Very sparse room. Was clean but not very comfortable. Ok for just having a place to sleep and shower at a reasonable price point.
Stayed 2 nights in Sep 2022
Response from Premiere Classe Hotel Kieler Schloss on 9 Nov 2022
Liebe Christine,vielen Dank für Ihre Bewertung zu unserem Haus.Wir wünschen Ihnen alles Gute.Herzliche Grüße

2/10 Terrible

Emma Concepcion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable and reasonably priced hotel
Very clean and conveniently located near the old town district. The room was very large and the beds were comfortable. The staff were very friendly, and had spoke enough English to help us with anything we needed. It is in the downtown district, and it can get a little noisy, but we didn't felt pretty safe. The price was very good for the 2 nights we stayed.
Stayed 2 nights in May 2022

2/10 Terrible

Nina

Disliked: Staff & service, property conditions & facilities, room comfort
Very overpriced and disappointing
The only good thing I can say about this hotel is that the room was clean. The reception looks like something in a very cheap hostel. The room was very small, there was no tea and coffee maker as described and there wasn’t even a plastic cup in the bathroom or anywhere else in the room to use when brushing your teeth or to have a glass of water. If this had been a €60-70 per night hotel I could have lived with it. BUT it’s NOT! It is highly overpriced! The breakfast doesn’t offer a lot for German standards and the room is as cosy as a factory canteen in the 60’s. I would NEVER recommend this hotel to anyone!
Stayed 1 night in Aug 2021
Response from Claudia Hagen on 21 Sept 2021
We regret, that you were not satisfied with your stay. We trie to avoid plastic in all areas, but it is possible to get all what you miss at the reception....

8/10 Good

Olivier

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Everything was absolutely fantastic except the rooms for some reason is covered in hair meaning it hasn’t been cleaned after the last guest, considering the state of affairs. Cleaning should be taken seriously in all hotels and finding hair strands all over including my bed is unacceptable.
Stayed 4 nights in Oct 2020
Response from Premiere Classe Hotel am Kieler Schloss on 29 Oct 2020
Dear Guest, thank you for your feedback. We looking forward to see you again. Kind regards, Hotel am Kieler Schloss

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a really nice stay, the hotel is located in the heart of the city center and really close to a parking, where we could leave our car. We emailed the hotel a couple of times and they were responsive and nice. The hotel was clean and the breakfast super good
Stayed 1 night in Sep 2020
Response from Premiere Classe Hotel am Kieler Schloss on 11 Oct 2020
Dear guest, thanks for your rating. We look forward to seeing you again soon. Your hotel at Kiel Castle

8/10 Good

David

Visit Kiel
Traveling Europe by rail...the hotel is a 15 minute walk from the train station... plenty of shops and good food just outside the hotels door...👍
Stayed 1 night in Sep 2018

10/10 Excellent

Sukyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Michael, Chicago

Liked: Cleanliness
Disliked: Room comfort
Very small rooms
Rooms are very small and bathroom is smaller. Don't upgrade to a double the room is a twin room with an extra bed. There's construction so a bit noisy and asked for a front room and was told it will be noisy too. I saw maybe 10 people out front all day and there is no traffic. He tried to charge me for breakfast though I already paid for it.
Stayed 3 nights in Oct 2017

6/10 Okay

Stephanie, Colorado

Liked: Staff & service
Hotel located in downtown Kiel, Germany
We arrived, via train, at the Hauptbahnhof in the port city of Kiel. After navigating the winding streets, we found the hotel tucked on a side street in the center of town. Having a GPS was helpful in finding the hotel. An quaint old elevator with two doors took us upstairs. The steps are narrow and somewhat steep! The room did not look like the one on the website. It was much smaller and in need of some general maintenance. There were many places to shop in town and cruise ships were in the harbor. There was an open market daily with fresh fruits and vegetables. Also street vendors selling pretzels, local sausages, cheeses and pizza. You will need good walking shoes as the roads and sidewalks are cobblestone. Several good restaurants are located close to the hotel. Plenty of beer and ice cream for all! There is quite a bit of new construction in the town that makes it rather noisy. There wasn't much to do in town other than shopping. The friendly staff at the hotel told us about the ferry to Laboe. The ride took about an hour and was well worth the trip.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Fairly central hotel
Easy to find , helpful staff, hotel currently under renovation, our room was compact, would recommend to budget conscious traveller

6/10 Okay

Meg, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
This hotel is near many restaurants and boutiques. The staff were very attentive and friendly. Check in was quick. I asked for a queen sized bed but got a double and a very soft mattress so when my husband and laid down we sort of sunk into the mattress. The bed was comfortable when only one person was sleeping on it. The room was clean but small, typical of European hotels. There was a moldy smell in the bathroom but I got rid of it with room freshener. I enjoyed my stay despite the small inconvenience and would stay there again.
Response from Ihr Team vom Nordic Hotel am Kieler Schloss on 3 Mar 2016
Dear guest, thank you very much for your warm review. And also thank you for your critical words. We will talk to our technical colleges to repair it. Kind regards

10/10 Excellent

griff, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel for the price
Wow got a great price for this hotel, it was in the perfect location the room was very clean and had everything I needed. It has 4 smoking rooms which was amazing in this day and age, The staff were top notch and it came with a free breakfast. ...I loved it and would recommend this hotel to anyone because it was great value for the money.

6/10 Okay

Wolfmanone, Mississauga, Ontario, Canada

KielerVisiter
This hotel was sufficient for our needs, only visiting relatives for 2 days . found room somewhat tight quarters with 2 large suitcases and backpacks. Bed was comfortable but could have had better pillows. We did not use their breakfast aas wwe preferred to try the local bakeries and their fine breads and delights.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap- Good Location
Great location but paid for in general discomfort. You'll be motivated to get and about as hanging out in your room won't be an attractive option. The internet never worked while I was there.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of "small double rooms"!
Too late we discovered that at this hotel a "small double room" is a crammed single room (said so on the inside of the cupboard." Very small indeed, only one bed lamp - and you had to stumble over your spouse get to the other side of the bed. Is this really OK with hotels.com? Further complication was that staff was really not English speaking, Nice location, though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Fitting for a week
I traveled to Kiel on business and was pleased that this hotel was centrally located. Many shops and restaurants (and the Christmas market) were very close by. My only negatives were that the bed was not very comfortable, and the "included" coffee was not an in room provision, but was located in a carafe at reception. Other than those two things I was happy with this hotel and would stay there again.

8/10 Good

Allan, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Best location in Kiel.....Quite neighborhood, but very close to the shopping area. Breakfast standard, but very good. Best value for the money.....:-)

8/10 Good

Joe, Lincoln, UK

Liked: Staff & service
Disliked: Cleanliness
Good Basic Hotel with an excellent location
A good basic hotel with an excellent city centre location. Parking only seems to be on-street which could be an issue, but we got parked fine. Rooms are basic and a little tired overall. Bathrooms especially could do with refurbishment, lots of limescale etc. Service friendly and efficient. Breakfast very good but seating is limited, we got seated fine, but later arrivals had to wait for tables to be cleared. Nothing special, but just what we expected for the price!

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preis-Leistung top!
Stayed 1 night in Apr 2024
Response from Premiere Classe Hotel am Kieler Schloss on 30 Apr 2024
Schön dass es Ihnen bei uns gefallen hat- wir haben uns sehr über Ihre gute Bewertung gefreut. Wir freuen uns schon sehr darauf, Sie erneut als unseren Gast zu begrüßen und wünschen bis dahin eine gute Zeit.

10/10 Excellent

Nadine

Stayed 1 night in Apr 2024
Response from Premiere Classe Hotel am Kieler Schloss on 10 May 2024
Schön dass es Ihnen bei uns gefallen hat- wir haben uns sehr über Ihre gute Bewertung gefreut.

8/10 Good

Joachim

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Lennard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles top
Stayed 1 night in Feb 2024

8/10 Good

Stefanie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Augen zu und durch 😁
Die Lage des Hotels ist 1a mit * ! Zentral und trotzdem relativ ruhig gelegen, zumindest wenn man ein Zimmer mit Fenster zum Hinterhof erwischt hat und man das Brummen der Lüftungsanlage gekonnt ignorieren kann. Nachteil hierbei ist jedoch zudem die hässliche Aussicht. Das Dach zu begrünen, würde den Ausblick ebenso aufwerten wie auch Gardinen an den Fenstern von Nutzen wären. Will man sich den Blicken seiner Mitbewohner entziehen, ist man derzeit darauf angewiesen, die Verdunkelungsvorhänge zu schließen, insofern sie breit genug sind 😁 Apropos breit: dieses Hotel verfügt über Zimmer, die etwa 3x3x3 m "groß" sind und deren Badezimmer nicht wirklich für zur Klaustrophobie neigende Mitmenschen geeignet sind. Auch die Ausstattung wird im Internet etwas anders beworben, als es die Realität zu bieten hat. Die Tee,- und Kaffeestation erweist sich z.B. als simpler Wasserkocher, den man sich auf Nachfrage bei der Rezeption abholen darf. Auch findet man keine Wasserflasche, Obst oder Tagesdecke vor, die auf den Internetbildchen so chic in Szene gesetzt werden, dafür gibt es aber verschiedene andere Überraschungen zu entdecken, deren Meldung nicht nur bei mir, sondern in der Vergangenheit schon bei vielen anderen Gästen zu einem Angebot zum Zimmertausch geführt haben. Das muss man jetzt tatsächlich mal positiv hervorheben: das Personal ist überaus freundlich, einfühlsam und entgegenkommend. Kurz und gut: für ein oder zwei Nächte OK, ansonsten lieber wo anders schauen. 😉
Stayed 1 night in Feb 2024

6/10 Okay

Roman

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Jens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bassam

Stayed 1 night in Dec 2023

6/10 Okay

Tina

Travelled with family
Disliked: Cleanliness
Trist hotel med super beliggenhed
Hotellet ligger dejligt centralt. Værelserne var triste og der var ikke gjort særlig grundigt rent. Elevatoren var i stykker, hvilket jo kan ske, men der blev ikke brugt energi på at informere om at den var i stykker eller om den ville blive repareret. Man skal ikke forledes til at tro, at der er kaffe og the på værelserne, selvom det kunne se sådan ud på beskrivelsen, så man kan med fordel, medbringe elkedel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
K
Stayed 1 night in Dec 2023

6/10 Okay

Emilis

Disliked: Room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kent

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Henriette

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dårlig isolering, meget larm fra gaden, beskidt, men rigtig god beliggenhed og venlige ansatte.
Stayed 2 nights in Dec 2023

10/10 Excellent

Laila

Stayed 2 nights in Dec 2023

10/10 Excellent

Jørgen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Et hotel der har det man har brug for. Gode spisesteder ved hotellet og inden for fem minutters gang
Stayed 2 nights in Dec 2023

6/10 Okay

Rasmus

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Andrea

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Bad und das Zimmer waren sehr schmutzig. Auf meine Beschwerdemail inkl angehängter Fotos hat niemand geantwortet!!
Stayed 2 nights in Nov 2023

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Premiere Classe Hotel am Kieler Schloss on 22 Nov 2023
Vielen Dank!

6/10 Okay

Ophelia

Travelled with family
Liked: Room comfort
So so
The room wasn’t that clean, nor the towels. The service was not really existing.
Stayed 2 nights in Nov 2023
Response from Rezeption on 21 Nov 2023
Sorry for that inconvenience, we will try to make it better.

8/10 Good

Gundula

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Rezeption on 21 Nov 2023
Danke schön :-)

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kan anbefales.
Dejlig centralt beliggende hotel til billige penge. Har boet her tidligere, og vil helt sikkert komme til det igen.
Stayed 3 nights in Oct 2023
Response from Premiere Classe Hotel am Kieler Schloss on 4 Nov 2023
Thank You

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 1 night in Oct 2023
Response from Rezeption on 21 Nov 2023
Wir danken Ihnen ganz herzlich!

10/10 Excellent

Melanie

Stayed 1 night in Oct 2023
Response from Rezeption on 21 Nov 2023
Vielen lieben Dank!

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Staff & service
Für einen Kurz Trip gut.
Stayed 3 nights in Oct 2023
Response from Claudia Hagen on 14 Oct 2023
Danke schön!

6/10 Okay

Nermin

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Claudia Hagen on 14 Oct 2023
Vielen Dank!

6/10 Okay

Britta

Liked: Cleanliness
Disliked: Staff & service, room comfort
Na ja...
Preis-Leistung passt nicht. "Komfort" war im gebuchten "Komfortzimmer" nicht zu entdecken - allenfalls, die Größe des Schlafraums und die Matratzen. Ansonsten eine spartanische Ausstattung: Bett, Mininachttisch, 1 Stuhl, 1 Tisch, 1 kleiner TV. Das wars. Bad war gut, ebenerdige Dusche, Föhn. Frühstücksraum erinnert an Jugendherberge, Buffet-Auswahl für den Preis eher dürftig, Kaffeemaschine war defekt, und das Personal kam zur "Rush hour" nicht mit Kaffeekochen hinterher, so dass mehrere Gäste warten mussten. Perfekt ist allerdings die Lage, nah zur Innenstadt/Gastronomie und zum Kreuzfahrtterminal.
Stayed 1 night in Sep 2023
Response from Claudia Hagen on 14 Oct 2023
Danke für Ihre ehrliche Einschätzung, sie hilft uns dabei, uns zu verbessern...

10/10 Excellent

ernestine

Stayed 1 night in Sep 2023
Response from Claudia Hagen on 14 Oct 2023
Danke sehr :-)

8/10 Good

Gazal

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Claudia Hagen on 14 Oct 2023
Vielen lieben Dank!