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Reviews of Baker's Cay Resort Key Largo, Curio Collection by Hilton

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1002 reviews" "
Rating 8 - Good. 176 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gisselle

Stayed 5 nights in May 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in great shape. Beach was fantastic for that area entire staff was friendly, professional, and helpful.
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Jeffrey,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we're thrilled to hear that we made a good impression on you. Receiving recognition for our lovely beach is always appreciated as well. Thank you for your perfect rating, and we hope you return soon!Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Edward, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Edward,We're thrilled to hear that our team made a positive impression during your stay. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back for another wonderful visit.Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love it here - the only small change they made which wasn't great was that they are charging almost as much for electric charge as the price of gas
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Patricia,Thank you for taking a moment to let us know about your experience. We are pleased your stay with us was great overall. Additionally, your feedback and suggestions regarding our charging stations are appreciated. It was our pleasure having you visit, and should your travels bring you back to Key Largo, we hope you will have an opportunity to stop by and see us!Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in May 2024
Response from General Manager on 20 May 2024
Dear Hannah,We're pleased to hear that everything met your expectations during your stay. Your satisfaction is our priority, and we look forward to your next visit and aim to continue exceeding your expectations.Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and views.
Stayed 2 nights in May 2024
Response from General Manager on 17 May 2024
Dear Logan,We are honored to have earned a perfect rating for your stay with us. We are thrilled to know that the convenient location near the beach and beautiful views made a positive impact on your stay. It was a pleasure having you as a guest, and we look forward to welcoming you back.Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

Jessica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite vacation with kids and pets ! Third time and will be making an annual tradition of it. Jesse at the bar is amazing!
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Dear Jessica,Thank you for sharing your wonderful experience! We're thrilled to be part of your family tradition and glad to hear Jesse at the bar made your stay special. We look forward to welcoming you back for many more memorable vacations!Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

Kjersten

Stayed 2 nights in Mar 2024

10/10 Excellent

Ilene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay and great staff and bartenders, especially Kayla. Didn’t care for rowdy wedding parties that take over the resort and the male dogs urinating on every pillar, pole and post.
Stayed 4 nights in May 2024
Response from General Manager on 15 May 2024
Dear Jennifer,Thank you for choosing to stay with us again and for sharing your feedback! We are pleased to hear that our team and bartenders, particularly Kayla, made a positive impression during your visit. However, we apologize for the disruptions caused by the wedding parties and the behavior of pets on the property and are addressing these concerns to ensure a more pleasant environment. We appreciate your understanding and look forward to welcoming you back to Baker’s Cay Resort for another fantastic stay!Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mannie was the best!
Stayed 3 nights in May 2024
Response from General Manager on 13 May 2024
Dear Elise,We're thrilled to hear that Mannie made your stay memorable! Your kind words will be shared with him, and we look forward to welcoming you back for another outstanding experience.Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

Jey

Liked: Cleanliness, staff & service, property conditions & facilities
Beach
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Jey,We're so happy to know that you had a great time with us overall and that you enjoyed our amazing on-site beach. Thank you so much for the perfect rating, and we hope to see you again soon. Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beach & pool
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Michelle,Thank you for your five-star review! We're delighted to hear that you enjoyed our beach and pool. We look forward to welcoming you back for more relaxing moments by the water.Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

Dominique, Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cove; water was so clear. Beach staff excellent. Lovely public areas and private areas too. Wristband key was great.
Stayed 2 nights in Apr 2024
Response from General Manager on 3 May 2024
Dear Dominique, Thank you for your review from all of us at Baker's Cay Resort! We are pleased to hear you took advantage of our fantastic location and enjoyed the beautiful cove during your visit. It is also great to know you experienced our excellent service, and we would love to invite you back for a repeat visit. Guest Service TeamBaker's Cay Resort Key Largo

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Anthony,Thank you for staying with us and for your feedback! We're glad you had a five-star experience and hope to welcome you back soon for another great stay.Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Grazyna

Travelled with partner
Liked: Staff & service, amenities
Bakers Cay resort is on the Gulf side of Florida coast. The beach and water were calm and very clean. However beach was lacking umbrellas, and in April it is already very hot. Furthermore the room King size with ocean view was rundown. The restaurant was so so, the dishes were small and prepared ahead. We never ate there again
Stayed 3 nights in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Grazyna,Thank you for your review. It was a pleasure having you stay with us recently, and we are delighted you had the chance to relax on the beach. However, we regret that our accommodations and amenities fell short of expectations. Your feedback will be shared with the respective teams to ensure any opportunity for improvement is seized. We hope you will give us another chance in the future to change your lasting impression. Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

Hansel

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to relax
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Hansel,Thank you so much for choosing to stay with us at Baker's Cay Resort. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed a relaxing getaway. The pleasure was all ours, and we hope you'll choose to visit us again soon.Warm Regards and Cool Breezes,John HearnsGeneral Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Greg

Stayed 2 nights in Mar 2024

6/10 Okay

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Laura

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paint was peeling from the ceiling in our room and we could hear everything from rooms above us and below us plus the lift opposite our door. Shower cold. The dining areas didn't feel well cared for/ up to date and expensive based on quality. Beach overcrowded by mid morning and no space, so we had to go to Hammock beach. There were lovely bikes but we soon discovered the 'bike path' was along the highway - not safe or enjoyable for adults let alone a young family.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Laura,Thank you for staying with us and for your detailed review. We are disappointed your visit was not as expected, and we apologize for any issues with our accommodations or facilities. Our teams will review your concerns and address any problems accordingly. Again, thank you for your feedback, and we hope you and your family will visit us the next time you are in the area.Baker's Cay Guest Service Team

10/10 Excellent

Sherry, Thornhill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are attentive
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Sherry,Thank you so much for choosing to stay with us at Baker’s Cay Resort. Impressing all of our guests with our exceptional service is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. The pleasure was all ours, and we hope to welcome you back soon.Baker's Cay Guest Service Team

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was beautiful! For my teenagers there wasn’t enough to do at the property. At the beach you have to get up early to get a lounger because their aren’t that many and beach area is not that large. The food was great but pricey.
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Apr 2024
Dear Jessica,Thank you for sharing your thoughts. We're glad you enjoyed our beautiful property and the food. That said, we also noted your feedback about activities for teenagers and will explore ways to enhance our offerings. We look forward to welcoming you back to provide an even more enjoyable experience.Guest Service TeamBaker's Cay Resort Key Largo

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tonya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful updated family friendly property .
Stayed 4 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Tonya,Thank you! It was a pleasure to welcome you and your family to Baker’s Cay Resort, and we are delighted you had such a wonderful experience. We look forward to welcoming you back for many more memorable visits.Baker's Cay Guest Service Team

8/10 Good

Anne-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot, great room layout for a family and great service. Love the personal touches ( smores, champagne at sunrise). For the resort fee should include all water sports.
Stayed 3 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Anne-Marie,Thank you for choosing to stay with us at Baker’s Cay Resort. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read you enjoyed some of our plentiful amenities. However, we offer our sincere apologies if you weren't able to take advantage of everything we have to offer. Your comments have been noted and will be kept in mind moving forward. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.Baker's Cay Guest Service Team

6/10 Okay

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
check-in was not great. we arrived at 1pm, check-in is at 4. our room was not ready - no problem. they advised they'd text us. at 3:45 we asked again and the woman working the counter treated us poorly. We checked again at 4:45 because we still never received a text. We were advised the room was ready and had been at 4.
Stayed 3 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Cesar,Thank you for your feedback. We sincerely apologize that the service you received fell below our standards and that you didn't receive a text about your room being ready. Please know we have shared your experience with our team to ensure this does not happen in the future. Hopefully, aside from this, you enjoyed your stay. We hope you'll give us another chance to provide you with the exceptional service you deserve.Baker's Cay Guest Service Team

4/10 Poor

Donna

Stayed 1 night in Mar 2024

2/10 Terrible

Heather

Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach area
Stayed 4 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Nancy,Thank you for your five-star rating! It sounds like we were able to provide you with an enjoyable stay worth returning for. We look forward to your next visit with us at Baker’s Cay Resort.Baker's Cay Guest Service Team

6/10 Okay

Feliks

Travelled with family
Noisy in the morning. Blowing leaves. Dogs is swimming in the ocean with a people. Dogs should swim in certain permitted area for dogs but not with a people.
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Feliks,Thank you for your review. We regret to learn of your disappointment with your experience. Your feedback about noise is understood, and we'll be sure to share it with our internal team to determine ways of improving in this respect. It was a pleasure having you here, and we wish you safe travels.Baker's Cay Guest Service Team

8/10 Good

ILYA

Travelled with partner
Our room was in the corner where many people passed by talking loudly. Room was not enough.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Ilya,Based on your rating, it appears you had an overall good experience with us. However, we regret that you had noise concerns and didn't enjoy our accommodations, as we know how important relaxation is to our guests. Rest assured, your feedback is valued and will be shared with the respective teams as we constantly aim to improve and provide the best possible experience for our guests. That said, we hope to welcome you back for an even better time down the line.Baker's Cay Guest Service Team

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was impeccable! The room was wonderful, grounds were absolutely fantastic. The overall layout was quintessential Keys perfection! Can not say enough good things about the hotel and the staff. Lovely hotel, lovely people. Would definitely stay again! Thank you!
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Jennifer, Thank you so much for choosing Baker's Cay Resort. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our fantastic grounds, comfortable accommodations, and of course, our friendly and attentive staff. We hope you join us again on your next trip to Key Largo. It was an honor hosting you.Baker's Cay Guest Service Team

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice beachfront property, rooms very comfortable. Pool and beach areas very nice - lots of activities available & Tiki bar. Only disappointment was the restaurant - my husband & I both did not like our entrees. However, lots of good restaurants off property.
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Robin,Thank you for choosing Baker’s Cay Resort and for sharing your lovely, five-star review. While we are sorry you had a concern with the restaurant, we are delighted you enjoyed an amazing stay overall. Your feedback is important to us and will be shared with the team. We look forward to welcoming you back for another memorable getaway.Baker's Cay Guest Service Team

4/10 Poor

Christian E.

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My family and I have been coming to Bakers cay for the last 4 years on several of occasions from birthdays to baby moons. This last time it may be the last visit we make until they update / deep clean their rooms. The activities for kids and resort grounds are so nice it’s so disappointing that there’s not the appropriate upkeep to the property. The rooms in particular, for the price, have many issues that were present in our last stay and have worsened such as: the AC units do not cool , the flooring is all scratched up (they are dog friendly which is fine but make sure you deep clean those rooms) mold in the shower crevices, dirty stained couch in room, cracked ceiling , peeling paint on furniture, far from perfect hotel bedding, just disappointing for such a beautiful property.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Christian,Thank you for sharing your concerns with us. We greatly value your loyalty as a returning guest and sincerely apologize for a stay that didn't meet your expectations. Your comments will help us address the issues you mentioned. We appreciate you reaching out and hope for an opportunity to deliver a better stay in the future.Baker's Cay Guest Service Team

8/10 Good

elise

Lovely
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Elise,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you here, and we hope you return soon.Baker's Cay Guest Service Team

2/10 Terrible

John

Travelled with family
First class place.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear John,Thank you for your review. We appreciate your kind praise for our hotel! It was a pleasure having you here, and we hope to welcome you back soon for an even better stay worthy of a perfect rating.

4/10 Poor

Kate

Stayed 5 nights in Feb 2024

4/10 Poor

Edward

Travelled with family
Disliked: Amenities
The property has beautiful views if you are on a high floor . Beautiful sunsets. Limited seating at pools and very small beach area that is overcrowded and has water activities in the same small area for swimming in the gulf. Price gouging for and drinks are ridiculous. Resort adds a tax for each drink/food item then adds an automatic service charge (gratuity) to each item then adds a tax on that service charge without telling you ahead of time that there is a gratuity (service charge) included. Room furniture was dated, old and stained. The housekeeping services weren’t good. The Calusa restaurant had small overpriced portions for mediocre food. The restaurant was understaffed and overwhelmed. Very disappointing stay, especially because social media makes it seem like a must see resort.
Stayed 2 nights in Feb 2024
Response from Guest Service: Team Baker's Cay Resort Key Largo on 28 Feb 2024
Thank you for your loyalty and for taking the time to provide us with your feedback. We are disappointed that your recent visit fell short of expectations. We are committed to enhancing the overall guest experience and will consider your feedback as we work to improve our services. Your input is highly appreciated and will be used to guide our improvements. We hope to have another opportunity to better serve you and ensure that your next stay meets the high standards we strive to uphold.

4/10 Poor

Anna Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room not clean 2 nights in a row dinner expemsive and tasteless breakfast really bad swimming pool too crowded all Keys noot veery interesting
Stayed 3 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Anna Maria,We appreciate you reaching out to share your thoughts regarding your recent stay at our property. It saddens us to hear we were unable to provide the enjoyable experience our guests are accustomed to and you were disappointed with your visit, as well as that the food was not to your preference. Please accept our apologies if daily housekeeping was not available during your time with us; we will certainly address your comments with the rest of our team to review where improvements could be made. Your feedback is essential and allows us the opportunity to continually monitor guest satisfaction and where we could be doing better. Thank you for your valuable input.Baker's Cay Guest Service Team

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Beautiful property. Comfy bed. I just wish hotel staff would put families with kids or dogs in different location of property so we don’t have to listen to them bark and kids cry, scream and yell. A maid came in while we were out despite our “do not disturb” sign on door. She cleaned and threw away a folder we had with very important documents and trip itinerary. Would not stay again based upon high rate and noise.
Stayed 2 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Paul,Thank you for staying with us and taking the time to leave us a review. We're glad you appreciated our beautiful property and comfortable beds. However, we apologize for any issues with noise and housekeeping. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.Baker's Cay Guest Service Team

6/10 Okay

Janet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They charged us on Expedia then again at the resort. It is 2 months later and still they contest the double charges even though they are in their own records and on my credit card.
Stayed 1 night in Jan 2024
Response from General Manager on 19 Feb 2024
Dear Janet,We appreciate you reaching out regarding the charges for your stay. We're sorry to hear of any issues that occurred and that you have yet to have any resolution. We will certainly address your feedback internally to ascertain what may have occurred to cause any confusion. We encourage you to reach out to the hotel so we can be of assistance. Thank you for your feedback, and we hope that this is rectified shortly.Baker's Cay Guest Service Team

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service: Team Baker's Cay Resort Key Largo on 28 Feb 2024
Thank you for the 5 stars! We're glad you enjoyed the visit. The next time you're in the area, please come see us again at Baker’s Cay Resort.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Amy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room is on the “hammock” side. The rooms look to be renovated, but the walls are so thin I can distinguish conversations from both walls, the outside and the ceiling. The door lock didn’t work and had to be fixed. The inside door barrier lock was also broken which they were unable to fix. The doors open to the outside and when I mentioned a safety concern the reply was “As for any concerns in regards to your safety I can assure you that both you and your belongings is under no threat here at our resort”. -Chad My husband (who works in law enforcement)was not reassured. They never offered to change our room.
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Amy,Thank you for sharing your experience. Please know that while we do our best to accommodate room changes, this is not always possible due to the current occupancy at the time of the request. It is also important to note that we have little control over third-party ratings, and any changes to the reservation must be made through the site you booked. Rest assured, we take safety very seriously and will speak with our team about this matter to ensure we properly address any guest concerns going forward. It would be our pleasure to welcome you again in the future for a better overall visit.Baker's Cay Guest Service Team