"I enjoyed my stay overall, but I was very disappointed with the hotel room service. I stayed for four days, and the housekeeping staff never cleaned our room. I had to ask for clean towels, toilet paper, and for the trash to be emptied. The staff member’s response was to ask me to bring my used towels to the dirty towel bin she had outside in the hallway. She also gave me trash bags and asked if I could bring my own trash to her. It was very disappointing to receive that kind of service from the housekeeping staff.
However, I have no complaints about the reception and restaurant staff. They were extremely helpful, kind, and welcoming, and they made my stay much more enjoyable."