Private beach, white sand, sun-loungers, beach umbrellas

Reviews of TRS Yucatan Hotel - Adults Only - All Inclusive

5 out of 5
TRS Yucatan Hotel - Adults Only - All Inclusive
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 942 out of 1258 reviews" "
Rating 8 - Good. 177 out of 1258 reviews" "
Rating 6 - Okay. 53 out of 1258 reviews" "
Rating 4 - Poor. 39 out of 1258 reviews" "
Rating 2 - Terrible. 47 out of 1258 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Felisha Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really good time. We liked that it was quiet but wish there was a few more shows and things to do before turning in for the night. They do have a couple 24 hour bars. The butlers were absolutely amazing but we had to wait quite a while at several restaurants for servers to come over to greet us and give us some water. They did try to “upgrade” our room to a bungalow and did not tell us. We had booked a private pool room and that is the room we wanted to stay in. They did fix the error. You can’t access the beach on the adults only side but we were able to walk down and find a nice sandy spot.
Stayed 4 nights in May 2024
Response from Kenia Rodriguez on 28 May 2024
Dear Mrs. Felisha Marie,Thank you for your review and for choosing TRS Yucatan Hotel for your recent stay! We appreciate your feedback about the entertainment options and will take it into consideration for future improvements. Regarding the wait times at some restaurants, we apologize for any inconvenience and will ensure our servers prioritize greeting guests promptly.We understand your preference for the private pool suite you booked. We apologize for the confusion regarding the room upgrade and appreciate your patience while we rectified the issue.Thank you again for your feedback. We hope to welcome you back to TRS Yucatan for an even better experience in the future!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Nicholas, Forney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Every desire was taken care of
Stayed 3 nights in May 2024
Response from Kenia Rodriguez on 27 May 2024
Dear Mr. Nicholas,Thank you for sharing your wonderful experience at TRS Yucatan Hotel on Expedia. We are thrilled to hear that you had an amazing time and that our staff took care of your every desire.We are so glad that you chose to stay with us and we hope to have the pleasure of welcoming you back again soon.Kind regards,Kenia RodriguezHospitality SR Advisor

6/10 Okay

Lorri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t give room that I reserved
Stayed 8 nights in May 2024
Response from Kenia Rodriguez on 27 May 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at TRS Yucatan Hotel. We are sincerely sorry to hear that you did not receive the suite you had reserved. We understand how frustrating this must have been, and we want to assure you that we are taking your concerns very seriously.We are committed to providing our guests with the best possible experience, and we regret that we did not meet your expectations in this instance.We hope that you will give us another chance to show you the true TRS experience.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Kenia Rodriguez on 28 May 2024
Dear Mr. Christopher,Thank you for this great appraisal to our TRS Yucatan Hotel, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort blends into the environment in ways that both respect the land and maximize the luxury experience. One of the gems of this place is the salt water infinity pool at Las Rockas. There are so many things to experience that you can spend 6 days here and still leave missing a surprising amount of what the resort has to offer! It is truly a grand experience.
Stayed 6 nights in May 2024
Response from Kenia Rodriguez on 27 May 2024
Dear Guest,Thank you so much for your fantastic review on Expedia! We are thrilled to hear that you enjoyed your stay at TRS Yucatan Hotel and found our commitment to respecting the environment balanced perfectly with luxurious amenities.We're especially glad you loved the saltwater infinity pool at Las Rocas! It's definitely a guest favorite, offering breathtaking views and a refreshing escape. The entire TRS team is dedicated to providing our guests with an unforgettable vacation, and your kind words motivate us to keep exceeding expectations.We look forward to welcoming you back soon!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at an all-inclusive and TRS Yucatan did not disappoint!
Stayed 7 nights in May 2024
Response from Kenia Rodriguez on 24 May 2024
Dear Mr. Ryan,Thank you for choosing TRS Yucatan Hotel for your first all-inclusive experience! We are thrilled to hear that we did not disappoint.We strive to provide our guests with an unforgettable vacation, and your kind words are a testament to our team's dedication to excellence. We hope to have the pleasure of welcoming you back to TRS Yucatan soon for another unforgettable experience.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Ashley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful! Amazing dining and so much to do on the resort
Stayed 4 nights in May 2024
Response from Kenia Rodriguez on 24 May 2024
Dear Mrs. Ashley,Thank you for taking the time to share your wonderful experience at TRS Yucatan Hotel! We are thrilled to hear that you enjoyed our friendly and helpful staff, amazing dining options, and the abundance of activities available.We strive to provide our guests with an exceptional experience that exceeds expectations, and your kind words are a testament to our team's dedication to making every stay unforgettable. Thank you again for choosing TRS for your recent getaway. We hope to have the pleasure of welcoming you back soon!Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girlfriend and I had a very relaxing trip. The butler service is 10/10. Cannot recommend Villa 66 enough (Bernardo and George are the best). Drinks were good but inconsistent across the resort. Lots of restaurants across all of the resorts (we couldn’t do half of them in 8 days!). Private pool was awesome, can’t recommend enough. Good access to lots of Cenotes nearby. Cenote Tortuga was awesome. Lots of different areas to relax, we never felt that we were crowded. Entertainment was great. Chic Cabaret & Bingo are 10/10. Some of the other entertainment was a little disappointing (dancers just doing their own thing). Power cuts happened quite a few times in our stay which was odd during dinner and shows! VIP Access with Expedia is great here, we received free alcohol in our room, free room credits, and consistently the best seats at dinner/shows along with champagne & rose petals pretty much everywhere we went! Lastly, we had a leak but it was resolved very quickly.
Stayed 8 nights in May 2024
Response from Kenia Rodriguez on 23 May 2024
Dear Mr. Matthew,Thank you for taking the time to share your recent experience at TRS Yucatan Hotel with us. We're delighted to hear that you and your girlfriend had a relaxing and enjoyable trip!We are thrilled that you rated our butler service, with a special shoutout to Bernardo and George, as 10/10.We apologize for the inconvenience caused by the power cuts during your stay. We understand how disruptive this can be, and we are working diligently to ensure it doesn't happen again.We appreciate your kind review and look forward to welcoming you back to TRS soon!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Rida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our experience at TRS. My boyfriend proposed there and they went above and beyond to make the moment special. The food is super good, exceeded our expectations. Would definitely come back and recommend!
Stayed 3 nights in May 2024
Response from Kenia Rodriguez on 22 May 2024
Dear Guest,Thank you for taking the time to share your wonderful experience at TRS Yucatan Hotel on Expedia! We are thrilled to hear that you had an amazing stay and that your boyfriend proposed to you here.Congratulations on your upcoming wedding! We are truly honored that you chose TRS as the setting for this special moment in your lives. It brings us immense joy to know that our team went above and beyond to make your proposal unforgettable.Thank you again for your kind words and recommendation. We look forward to welcoming you back to TRS Yucatan Hotel.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Our Expedia ambassador Fernanda and our butler Martha were amazing, they made sure we had the best stay possible. The resort was nice and clean and the staffs were friendly.
Stayed 5 nights in May 2024
Response from Kenia Rodriguez on 22 May 2024
Dear Mr. Tomas,Thank you for taking the time to share your wonderful experience at TRS Yucatan Hotel on Expedia! We are thrilled to hear that you had a fantastic stay and that our staff, particularly Fernanda and Martha, exceeded your expectations.We are also happy to hear that you found the hotel to be clean and friendly. We strive to create a welcoming and comfortable atmosphere for all our guests, and your positive feedback lets us know we are on the right track.Thank you again for choosing TRS. We look forward to welcoming you back soon!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Sergiy

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 6 nights in May 2024
Response from Kenia Rodriguez on 20 May 2024
Dear Guest,Thank you very much for rating our Hotel TRS Yucatan.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

6/10 Okay

Ethan Dias

Travelled with partner
Liked: Cleanliness, staff & service
Lots of sargassum on the beach and in the water in early May so if you won’t be able to swim in the ocean. Transportation anywhere is minimum $100 USD each way so if you want to go on any excursions be ready for that expense and Uber didn’t work at our location. Food was good, but the buffet at the sister resort White Sands was better than the a la carte in almost every instance. The rooms were very nice and well maintained. The drinks are watered down significantly. One of the most disappointing things about this hotel is that there is music playing absolutely everywhere you go, on the beach and beside all of the pools. If you want to hear the sounds of the ocean or read a book by the pool, this is not the destination for you. Unless you really value a nice room, the only reason I would stay at TRS Yucatan over one of the cheaper resorts in the Palladium complex is for access to the saltwater pool, which wouldn’t even be necessary if the ocean was swimmable.
Stayed 7 nights in May 2024
Response from Kenia Rodriguez on 16 May 2024
Dear Mr. Dias,Thank you for taking the time to write a review about your recent stay at TRS Yucatan. We appreciate your feedback, both positive and constructive, as it helps us to continuously improve our guest experience.We are sincerely sorry to hear that you encountered seaweed during your visit. Sargassum is a naturally occurring phenomenon that can affect beaches in the Caribbean, and its presence can vary depending on the season and weather conditions. We understand that this can be frustrating for guests who wish to swim in the ocean, and we apologize for any inconvenience it caused.Also, we understand your disappointment regarding the music being played throughout the resort. While we aim to create a lively and entertaining atmosphere, we also recognize the importance of offering spaces for relaxation. We will take your feedback into account and explore ways to provide more areas for guests who prefer a quieter experience.We hope that you will consider staying with us again in the future. We are always working to improve our guest experience, and we value your feedback in helping us to achieve that goal.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Jamilha Lamaj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Kenia Rodriguez on 16 May 2024
Dear Guest,Thank you very much for rating our Hotel TRS Yucatan.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Jamilha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner & I spent over a week at TRS and had a great time celebrating my birthday and our anniversary. Fernanda P. (our Expedia Ambassador) was also amazing! She made our stay exceptionally special with surprises for my birthday and anniversary. Thank you again, FERNANDA! I look forward to your expertise for our next visit! Along with her, our anniversary dinner experience was made special by our waiter ERASMO G.! Thank you for making us laugh and the attention you gave us on our special day! Throughout the duration of our stay, our butlers Eric & Fernando ensured we had what we needed, were able to get the reservations we wanted, and were accessible - thank you both! Thanks to the amazing reoccurring guests we’ve met from all over the world and were able to connect with, we’ll be back!
Stayed 3 nights in May 2024
Response from Kenia Rodriguez on 14 May 2024
Dear Guest,Thank you for taking the time to share your wonderful experience at TRS with the Expedia community! We are thrilled to hear that you and your partner had a fantastic time celebrating your birthday and anniversary with us.It brings us immense joy to know that Fernanda, your Expedia Ambassador, truly elevated your stay with her exceptional service and thoughtful surprises. We will be sure to share your kind words with her.We are also grateful for your recognition of Erasmo, your waiter during your anniversary dinner. His ability to create a memorable and enjoyable atmosphere is a valuable asset to our team.A special thank you goes to Eric and Fernando, your butlers, for exceeding your expectations and ensuring you had a seamless and unforgettable stay. Thank you again for choosing TRS and for sharing your positive experience.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Kenia Rodriguez on 15 May 2024
Dear Guest,Thank you very much for rating our Hotel TRS Yucatan.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

6/10 Okay

Andru

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I paid extra for the jacuzzi in the balcony and it was in bad condition that i couldn’t use it. I reported it to the staff and they told me they couldn’t do anything about it. Waste of money
Stayed 3 nights in Apr 2024
Response from Kenia Rodriguez on 13 May 2024
Dear Guest,We are truly sorry to learn about the condition of the jacuzzi on your balcony and the inconvenience it caused you during your stay at TRS Yucatan Hotel. Our staff strives to ensure all guests have a comfortable and enjoyable experience. We will investigate this issue thoroughly to prevent similar situations in the future.We do hope to have the opportunity to host you in the future and improve your impression.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful & they treat you like royalty
Stayed 4 nights in May 2024
Response from Kenia Rodriguez on 13 May 2024
Dear Guest,Thank you for taking the time to share your wonderful experience at TRS Yucatan Hotel on Expedia. We are thrilled to hear that you found our property to be beautiful and that our staff treated you like royalty. We are delighted that you enjoyed your stay and hope to have the opportunity to welcome you back again soon.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Brandi Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Butlers were very attentive and helpful. Property is beautiful and everyone was very friendly. I will definitely visit this resort again.
Stayed 4 nights in May 2024
Response from Kenia Rodriguez on 13 May 2024
Dear Guest,Thank you for your kind comments about your recent stay at TRS Yucatan Hotel.We are thrilled to hear that you found our butlers to be attentive and helpful, and that you enjoyed the beautiful property and friendly staff. We look forward to welcoming you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor

6/10 Okay

Nataliya

Travelled with group
Liked: Cleanliness
Food is terrible, very inconsistent in quality. Not fife stars. Three stars top. Service is inconsistent. I will not come back. I will not recommend it for people who expect fove dtars service and dining.
Stayed 8 nights in May 2024
Response from Kenia Rodriguez on 12 May 2024
Dear Mrs. Nataliya,Thank you for taking the time to leave a review about your recent stay at TRS Yucatan Hotel.We are truly sorry to hear that your experience fell short of your expectations, particularly regarding the food quality and service consistency.We take all guest feedback very seriously, and we use it to continuously improve our services. We rigorously monitor the quality of our food and strive to provide a consistent five-star dining experience. We will be sure to share your comments with our food and beverage team to ensure we are meeting the high standards we set for ourselves.While we understand your disappointment and respect your decision not to return, we hope you would give us another chance to demonstrate the true TRS experience. We are confident that we can exceed your expectations on your next visit.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved TRS would definetly go back. Hitel is beautiful and rooms very clean. Food was also top quality
Stayed 6 nights in Apr 2024
Response from Kenia Rodriguez on 11 May 2024
Dear Mr. Patrick,Thank you for your fantastic review of TRS Yucatan Hotel! We are thrilled that you loved everything from our beautiful location and clean rooms to our top-quality food.We appreciate you taking the time to share your experience with others, and we look forward to welcoming you back soon!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Omar

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was awesome, staff very helpful 10/10 will return perfect place to stay. Beach side however left a little to be desired.
Stayed 5 nights in May 2024
Response from Kenia Rodriguez on 10 May 2024
Dear Mr. Omar,Thank you for taking the time to share your wonderful experience at our resort on Expedia. We are thrilled to hear that you had an overall positive stay and that you found our property and staff to be exceptional. Your kind words about our team's helpfulness mean the world to us, and we are delighted that we were able to provide you with such a memorable experience.We hope to have the pleasure of welcoming you back to TRS Yucatan Hotel in the future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

SEONGHYEON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our staying. Every staff was super friendly and nice. I’ve been many places and hotel but this hotel was top most. Our Expedia Ambassador (Fernada Pichardo) also made our staying so much special. My wife was truly satisfied and we will definitely visit again here. We will miss this hotel and resort so much. Couldn’t be more better!!!
Stayed 3 nights in May 2024
Response from Kenia Rodriguez on 10 May 2024
Dear Guest,Thank you so much for your amazing review! We are thrilled to hear that you thoroughly enjoyed your stay at TRS Yucatan Hotel and that our staff, especially Fernanda Pichardo, exceeded your expectations. We strive to create a friendly and unforgettable experience for all our guests, and your kind words motivate us to keep doing better.We're already looking forward to welcoming you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Edlin Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Kenia Rodriguez on 10 May 2024
Dear Guest,Thank you for this great appraisal to our TRS Yucatan Hotel, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

6/10 Okay

Svenja

Stayed 4 nights in May 2024
Response from Kenia Rodriguez on 28 May 2024
Dear Guest,Thank you for staying at TRS Yucatan Hotel.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

10/10 Excellent

William, Roncerverte

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t even know where to begin. TRS was a wonderful experience. The room we had was beautiful, and the experience itself was amazing. The butlers were amazingly helpful and so nice. They were always willing to help and very enthusiastic. The resort itself was beautiful. We were even able to explore the other resort areas as well, and enjoyed nightly walks. There are so many options for food, and everyday we experienced something different. We definitely recommend Chic, which was their dinner show at TRS. They had us singing and dancing in our seats the whole time. We were celebrating our honeymoon and they made us feel special, like VIPs. We want to especially give thanks to Fernanda and Jonathan, they went above and beyond to make this not only enjoyable but an experience we will never forget. We are already planning another visit to this resort specifically because of the wonderful experience we had the first time.
Stayed 5 nights in May 2024
Response from Kenia Rodriguez on 13 May 2024
Dear Mr. William,Thank you for choosing TRS Yucatan for your honeymoon and for sharing your wonderful experience on Expedia! We are especially happy to know that you found your suite beautiful and the service from your butlers, Fernanda and Jonathan, to be outstanding. Their attentiveness and enthusiasm are truly commendable, and we will be sure to share your kind words with them.Thank you again for making TRS Yucatan part of your honeymoon celebration. We are honored to have made you feel special and look forward to welcoming you back for another unforgettable experience in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

4/10 Poor

Jeremy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No power and water for hours
Stayed 4 nights in May 2024
Response from Kenia Rodriguez on 7 May 2024
Dear Mr. Jeremy,We sincerely apologize for the inconvenience caused by the power and water outage you experienced during your stay at TRS Yucatan Hotel.We understand that this would have been a frustrating experience, and we are truly sorry for the disruption to your vacation.We value your feedback and appreciate your understanding. We hope that you will give us another chance to show you the true TRS experience.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Madison

Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on 27 May 2024
Dear Mrs. Madison,Thank you for this wonderful review to our Hotel TRS Yucatan, we are pleased to know that you enjoyed your stay in our paradise, for us it has been a pleasure to serve you with the hospitality that characterizes us.We invite you to relive an incredible experience in the beautiful beaches of the Mexican Caribbean.Receive an affectionate greeting,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Shihan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at TRS Yucutan. Fernanda went out of her way to ensure that every experience we had was magical for our honeymoon much to our surprise. Many of the highlights of our vacation were thanks to her special touches. Our butler team was also very responsive to text messaging and in answering any question we had The food selection was excellent, fresh and lives up to its gastronomical expectations. There's many places for relaxation on the resort including the amazing infinity pool, saltwater pool and private beach. It never felt too crowded. Most of the days there was quite a lot of seaweed on the beach however its still not hard to finda bit of beach that allowed for good swimming We paid for the premium package which included the cabaret show (Amazing), hydrotherapy, turndown service. We felt this was worthwhile in the end but something for people booking is that they may need to pay an added 300 USD minimum for those added luxury features which used to be included in bookings. Our only feedback is that we were initially put off by the strong sales tactic upon checking into the hotel to join the travel club. It really tainted our initial impression of the hotel because we didnt want to deal with pressure sales tactics on vacation. But once people left us alone about this we had a great time
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on 4 May 2024
Dear Guest,Thank you for choosing TRS Yucatan for your honeymoon! We're thrilled to hear Fernanda made your stay magical. We'll recognize her for her exceptional service. We appreciate you highlighting our delicious food options, various relaxation areas, and attentive butler team. We appreciate your feedback about the sales pitch upon arrival. We strive to provide a pressure-free experience and will use your comments to improve our guest welcome process. We hope to welcome you back for another unforgettable experience soon!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Ozgur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on 4 May 2024
Dear Guest,Thank you very much for rating our Hotel TRS Yucatan Hotel.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Jerrid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying in this resort. Me and my wife absolutely love this place! Quiet, exclusive, and tons of amazing food around every corner. The staff here are all amazing and speak good English. The Chic show is like no other, definitely one of our favorite parts of this package. We will be coming back for many years!
Stayed 7 nights in Apr 2024
Response from Kenia Rodriguez on 2 May 2024
Dear Guest,Thank you for choosing TRS Yucatan Hotel again and for sharing your wonderful experience on Expedia! We are thrilled to hear that you and your wife had a relaxing and enjoyable stay with us. We strive to provide a quiet and exclusive atmosphere along with delicious food options, and we're delighted that we exceeded your expectations.Our staff is our greatest asset, and we're happy to know that they provided you with excellent service. We're also glad you loved the Chic show, it's truly a one of a kind experience!We look forward to welcoming you back for many years to come.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Lori

Stayed 7 nights in Apr 2024
Response from Kenia Rodriguez on 21 May 2024
Dear Guest,Thank you very much for rating our Hotel TRS Yucatan.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

4/10 Poor

Suman

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Was completely misled by the “1500 resort credit” for being a VIP Expedia member. Instead received a coupon book that all guests received. Despite being all inclusive, could not order a free glass of wine - had to buy bottles that averaged $200 (would be $30 in the US). Lots of food options but few were actually enjoyable. Teppanyaki was great, Thai was ok, and breakfast acceptable each day. Overall a total rip off.
Stayed 6 nights in Apr 2024
Response from Kenia Rodriguez on 7 May 2024
Dear Guest,We are sorry to hear about your recent experience at TRS Yucatan Hotel and that the resort credit and beverage options did not meet your expectations.While our all-inclusive package includes drinks, some premium brands may require an additional charge. We apologize if this was not clearly communicated.We appreciate your feedback about the food options. We continuously strive to improve our menus and will take your comments into consideration.We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place
Stayed 3 nights in Apr 2024
Response from Kenia Rodriguez on 30 Apr 2024
Dear Mrs. Barbara,Thank you very much for rating our Hotel TRS Yucatan.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Manjoyt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Kenia Rodriguez on 30 Apr 2024
Dear Guest,Thank you very much for your score!We really appreciate the time you have devoted to give us your opinion and we are very happy that you chose us as your travel destination.We hope to have the pleasure of welcoming you soon at any of our TRS hotels.Best regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Ericka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience. Staff was awesome and made my birthday extra special. Loved my stay!
Stayed 3 nights in Apr 2024
Response from Kenia Rodriguez on 29 Apr 2024
Dear Mrs. Ericka,Thank you for taking the time to share your wonderful experience with us at TRS Yucatan Hotel.We are thrilled to hear that you had a great time and that our staff made your birthday extra special. We are honored that you chose to stay with us, and we hope to have the opportunity to welcome you back again soon.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amenities. My butlers were attentive and helpful and my Expedia representative really made sure we got the VIP treatment for our sixteenth anniversary.
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on 29 Apr 2024
Dear Mrs. April,Thank you for choosing TRS Yucatan Hotel for your 16th anniversary celebration! We are thrilled to hear that you had an exceptional experience with our staff and amenities.We are particularly happy to learn that your butlers and the Expedia representative went above and beyond to ensure you received VIP treatment. Thank you again for your kind words. Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was amazing. I definitely look forward to coming again in the future!
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on 30 Apr 2024
Dear Mr. Daniel,Thank you for sharing your wonderful experience at TRS Yucatan Hotel! We are thrilled to hear that you enjoyed everything from our accommodations and amenities to our staff and services. We look forward to welcoming you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Brody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at TRS was excellent and the perfect spot for our honeymoon! The food and drink was equally beautiful and delicious. Only thing we could think of was that the shower did not get hot and the air conditioning unit would not go below a certain level, which very well may be normal for the area.
Stayed 6 nights in Apr 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on 28 Apr 2024
Dear guest,Thank you for choosing TRS Yucatan Hotel for your honeymoon and for sharing your experience with us.We're thrilled to hear that you had an excellent stay and enjoyed the beautiful and delicious food and drinks.We apologize for any inconvenience regarding the shower temperature and air conditioning unit. We'll ensure that our team addresses these concerns promptly to enhance the comfort of our guests.We hope to welcome you back for another memorable stay in the future.Warm regards,Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Karim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trs yucatan hotel was truly a 5 star resort. The room is spacious and clean and most importantly very private. General Food quality was pretty good and restaurants were exceptional with plenty of options. Staff were very pleasant and kind. Thebbultrr service made everything from restaurant reservations to check out very easy. Property in general is unique and close to the surrounding nature which is a very nice feature of the hotel. All in all the experience was great and we will be looking to visit again in the future
Stayed 3 nights in Apr 2024
Response from Kenia Rodriguez on 22 Apr 2024
Dear Mrs. Karim,Thank you for choosing TRS Yucatan Hotel for your recent getaway! We're thrilled to hear you had a phenomenal 5-star experience. We take pride in offering spacious, private rooms and exceptional dining options, so we're glad this lived up to your expectations. Our staff strives to be friendly and accommodating, and we're happy the Butler service made everything seamless. We look forward to welcoming you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Subhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on 12 May 2024
Dear Guest,Thank you for this great appraisal to our TRS Yucatan, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kenia Rodriguez on 23 Apr 2024
Estimado Sr. Jaime,Gracias por tomarse el tiempo para compartir su maravillosa experiencia en nuestro hotel TRS Yucatan con nosotros. Estamos encantados de saber que tuvo una estancia inolvidable y que disfrutó de nuestras instalaciones, comodidades y servicios.Esperamos tener el placer de darle la bienvenida de nuevo pronto.Reciba un cordial saludo,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very quiet, we felt like the only ones there. The staff were extremely friendly and accommodating. They make you feel special. The grounds of hotel were beautiful. It was nice to stay in TRS, but also have access to all other hotels on property.
Stayed 6 nights in Apr 2024
Response from Kenia Rodriguez on 22 Apr 2024
Dear Mrs. Sarah,Thank you for choosing TRS Yucatan Hotel! We're thrilled you enjoyed our friendly staff, and the stunning grounds. We take pride in personalized service, and we're glad you felt special. We hope to welcome you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on 21 Apr 2024
Dear Mr. Paul,Thank you for this great appraisal to our TRS Yucatan Hotel, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Floria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on 17 Apr 2024
Estimada Sra. Floria,Gracias por esta estupenda valoración a nuestro Hotel TRS Yucatan, es gratificante saber por su calificación que su estancia cumplió con sus expectativas.No dude en contactarnos para darle las mejores atenciones en sus próximas vacaciones. Reciba un afectuoso saludo,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

helein o torres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing specially Fernanda Pichardo! She went out of her way to make sure our stay was beautiful. Emilio and Daniel were our butlers and they were amazing! Fernando from el Gaucho made sure we had a perfect romantic dinner Saturday night ! Thank you to all!
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on 16 Apr 2024
Dear Guest,We're so glad that you've enjoyed your stay at TRS Yucatan Hotel so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service, and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Dominic

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort and excellent staff everyone is super friendly! Second time staying here and definitely not the last Romeo was one of the driver at the resort and if super friendly very fun and extremely helpful!! Can’t wait to go back to Trs Yucatan!
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on 16 Apr 2024
Dear Guest,Thank you for choosing TRS Yucatan for your recent vacation and for sharing such a kind review! We are thrilled to hear that you had a wonderful experience and found our staff, like Romeo, to be super friendly, helpful, and fun.We look forward to welcoming you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor

2/10 Terrible

martia

Travelled with family
Disliked: Cleanliness, staff & service
The property was beautiful and had a lot of amenities. They asked for a wish list before i arrived with promises of certain items for my mini fridge, waste of time filling that out. I never received anything on my list. Do not purchase the premium package, its a total waste of money! the promised spa credit is a scam in the form of coupons, the premium alcohol is not in plain sight and some of the staff is rude. Bring "tons" of bug repellent and ask for clean pillows daily. the rooms are musty and the ac cant keep up. The staff has trails behind all rooms so they're not so private. The food is mediocre. Definitely left me excited to leave.
Stayed 5 nights in Apr 2024
Response from Kenia Rodriguez on 16 Apr 2024
Dear Mrs. Martia,Thank you for your feedback about your recent stay at TRS Yucatan Hotel.We are disappointed to hear that your experience did not meet your expectations. We sincerely apologize for the shortcomings you encountered, particularly regarding the pre-arrival wish lis and premium package inclusions.We understand your disappointment and hope to have the opportunity to regain your trust.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Eliana Davila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Apr 2024
Response from Kenia Rodriguez on 12 Apr 2024
Dear Mrs. Davila,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel. We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Prakash Laxman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TRS Yucatan provided a phenomenal stay! The staff was incredibly attentive and caring, ensuring a relaxing and enjoyable experience. The resort itself was beautifully maintained, with everything from the luxurious accommodations to the pristine pools and beach exceeding expectations. The food and drinks were top-notch. Breakfast, lunch, and dinner buffets offered a wide variety of fresh, high-quality options. The bartenders were also skilled at crafting delicious cocktails. The gym was well-equipped, and the spa was a luxurious retreat, offering a variety of treatments and amenities. Overall, TRS Yucatan provided an unforgettable experience. I highly recommend it to anyone seeking a luxurious and relaxing getaway.
Stayed 5 nights in Mar 2024
Response from Kenia Rodriguez on 11 Apr 2024
Dear Guest,Thank you for your recent visit to the TRS Yucatan Hotel and the wonderful feedback you’ve shared with the Expedia community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Cathy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a couple things to pass on to other people! Dos XX is on draft-amber too! They have some canned beer. Butler service from Jose, Martha and Chris was outstanding! Dress shorts are acceptable for all restaurants but the Chic. Absolutely outstanding service!
Stayed 7 nights in Apr 2024
Response from Kenia Rodriguez on 12 Apr 2024
Dear Mrs. Cathy,Thank you for your wonderful review of your experiences at TRS Yucatan Hotel, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your experience.There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.Thank you again and we look forward to your next visit.Kind regards,Kenia RodriguezHospitality SR Advisor