Interior

Reviews of Hotel Granada Johor Bahru

3.5 out of 5
Hotel Granada Johor Bahru
55, Jalan Indah 15/2, Taman Bukit Indah, Johor Bahru, Johor

Reviews

8.0

Very good

Rating 10 - Excellent. 242 out of 1000 reviews" "
Rating 8 - Good. 514 out of 1000 reviews" "
Rating 6 - Okay. 183 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mun Fei

Stayed 1 night in Mar 2024

8/10 Good

Way Sze

Business traveller
Liked: Staff & service, amenities
Location is superb, staff is friendly and helpful but the overall cleanliness and condition of the property should be improved drastically.
Stayed 3 nights in Jan 2024

8/10 Good

Indah

Travelled with family and small children
Liked: Cleanliness, staff & service
Some lightings in the room had issues lighting up. The buffet breakfast had slight delay topping up the food. May be due to shortage of staff. Location-wise very near to Aeon Bukit Indah and just next to McD too.
Stayed 1 night in Oct 2023
Response from Marketing & Communications on 30 Oct 2023
Dear Valued Guest,Greetings from Hotel Granada Johor Bahru!We would like to apologize for the inconveniences you encountered during your stay. We take your comments seriously, and we have taken immediate steps to address these issues. Our renovation project is nearing completion, and we are working to ensure that any ongoing work does not disrupt the comfort of our guests. We are also working on improving the lighting in the rooms and streamlining the breakfast service to ensure a more efficient experience.On a positive note, we're pleased that you found our location convenient and near Aeon Bukit Indah and McDonald's. Your feedback is invaluable to us, and it helps us make improvements to provide a better experience for all our guests.We hope to have the opportunity to welcome you back to our hotel in the future, where we will do our utmost to make your stay truly exceptional.Yours Sincerely,Management of Hotel Granada Johor Bahru

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and affordable
Stayed 1 night in Oct 2023
Response from Marketing & Communications on 11 Oct 2023
Dear Steven, Greetings from Hotel Granada Johor Bahru!We greatly appreciate your recent 4 star rating and your choice to stay with us. Your feedback is important to us, even when it's concise.We are thrilled that you had a positive experience during your stay, and we're here to provide outstanding service and hospitality to our guests.Thank you once again for your trust and support. We look forward to the pleasure of hosting you again in the future and aim to make your next stay equally exceptional.Warm Regards,Hotel Granada Johor Bahru

8/10 Good

Wong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marketing & Communications on 11 Sept 2023
Dear Valued Guest,Greetings from Hotel Granada Johor Bahru!Thank you for choosing to stay with us and for sharing your feedback. We appreciate your time and hope you had a comfortable and enjoyable experience. If you have any further comments or suggestions, please feel free to reach out. We look forward to welcoming you back in the future.Yours Sincerely,Management of Hotel Granada Johor Bahru

8/10 Good

WY

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Marketing & Communications on 11 July 2023
Dear Valued Guest, Thank you so much for taking the time to rate us. We truly appreciate your feedback and are thrilled to know that you had a wonderful stay with us. Your satisfaction is our utmost priority, and it is incredibly rewarding to know that we were able to meet your expectations.We genuinely appreciate your positive feedback, and it motivates us to continue delivering exceptional service and experiences to all our guests. We look forward to welcoming you back on your next visit and exceeding your expectations once again.Best regards,The Management

10/10 Excellent

Linhock

Stayed 1 night in May 2023
Response from Marketing & Communications on 30 June 2023
Dear Valued Guest, Thank you so much for taking the time to rate us. We truly appreciate your feedback and are thrilled to know that you had a wonderful stay with us. Your satisfaction is our utmost priority, and it is incredibly rewarding to know that we were able to meet your expectations.We genuinely appreciate your positive feedback, and it motivates us to continue delivering exceptional service and experiences to all our guests. We look forward to welcoming you back on your next visit and exceeding your expectations once again.

8/10 Good

Nurulfiq

Travelled with partner
Liked: Cleanliness, amenities
Rundown. But good amenities nearby
Stayed 1 night in Mar 2023
Response from Marketing & Communications on 30 June 2023
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your honest review and apologize if your experience did not meet your expectations. However, we are glad to hear that you found the amenities surrounding our hotel to be satisfactory.We regret any inconvenience caused by the condition of our property. As a dedicated team, we continuously strive to maintain our facilities to the highest standards, and we apologize if we fell short in this regard during your stay. Your feedback is valuable to us, and we will certainly take it into consideration as we work towards improving and enhancing our accommodations.We look forward to welcoming you back to our hotel in the near future.

6/10 Okay

Karen Y P

Disliked: Cleanliness, property conditions & facilities
Hotel facade need fresh coat of paint. Room condition need to be refurbished. Floor was dirty & not vacuumed - Room 504
Stayed 1 night in Mar 2023
Response from Marketing & Communications on 11 July 2023
Dear Valued Guest,Thank you for staying with us during your recent trip to Johor Bahru and we are disappointed to learn from your review that our facilities and services did not meet your expectations. We have taken note of your comments and certainly hope that you would accord us another opportunity to prove our services to you again.Warm regards,The Management

8/10 Good

Jennifer

Travelled with family
Disliked: Cleanliness
Room 421 is tidy and clean execept 4 small cockroaches that appeared on the toilet mirror area when I checked in.
Stayed 1 night in Feb 2023
Response from Marketing & Communications on 30 June 2023
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay in Room 421 at our hotel. We sincerely apologize for the oversight in ensuring the cleanliness and pest control measures in your room. Please rest assured that we have taken immediate action to address this issue with our housekeeping and maintenance teams. We have conducted a thorough inspection of the room to rectify the situation and have implemented additional measures to prevent any recurrence.At our hotel, cleanliness and hygiene are of the utmost importance, and incidents like these are not reflective of our usual standards. We appreciate your understanding and bringing this matter to our attention. Your feedback helps us improve and maintain the quality of our services.Should your travels bring you back to our area, we would be grateful for another opportunity to provide you with a flawless experience. Please feel free to reach out to our guest relations team directly, and they will ensure that all necessary arrangements are made to exceed your expectations.Once again, please accept our sincere apologies for any inconvenience caused. We value your feedback and are committed to learning from this experience to better serve our guests in the future.

10/10 Excellent

Edric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is a perfect hotel
Stayed 2 nights in Feb 2023
Response from Marketing & Communications on 30 June 2023
Dear Valued Guest, Thank you so much for your kind words and positive feedback! We are delighted to hear that you found our hotel to be perfect. Your satisfaction is our ultimate goal, and it's incredibly rewarding to know that we were able to meet your expectations.We truly appreciate your support and hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Christopher E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to stay, centrally located.
It was a great jump off place for family, shopping near by.
Stayed 5 nights in Jan 2023
Response from Marketing & Communications on 11 July 2023
Dear Valued Guest, Thank you so much for taking the time to rate us. We are delighted you have chosen Hotel Granada JB as your preferred choice of accommodation during your trip to Johor Bahru. Thank you for your positive feedback and looking forward to extend our hospitality to you again soon.Best regards,The Management

10/10 Excellent

Er

Stayed 1 night in Jan 2023
Response from Marketing & Communications on 11 July 2023
Dear Valued Guest, Thank you so much for taking the time to rate us. We truly appreciate your feedback and are thrilled to know that you had a wonderful stay with us. Your satisfaction is our utmost priority, and it is incredibly rewarding to know that we were able to meet your expectations.We genuinely appreciate your positive feedback, and it motivates us to continue delivering exceptional service and experiences to all our guests. We look forward to welcoming you back on your next visit and exceeding your expectations once again.Warm regards,The Management

8/10 Good

John Willie Heng Loke

Stayed 1 night in Nov 2022
Response from Marketing & Communications on 11 July 2023
Dear Valued Guest, Thank you so much for taking the time to rate us. We truly appreciate your feedback and are thrilled to know that you had a wonderful stay with us. We look forward to welcoming you back on your next visit and exceeding your expectations once again.Warm regards,The Management

10/10 Excellent

Teo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Linhock

Stayed 1 night in Dec 2022

6/10 Okay

Shiung

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Service staff are well trained and polite. Check in is fast. Wifi connection is bad. Sofa in room is badly stained.
Response from Marketing & Communications on 30 June 2023
Dear Valued Guest, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your kind words regarding our well-trained and polite service staff, as well as the fast check-in process. However, we apologize for the issues you encountered with the WiFi connection and the condition of the sofa in your room.We understand the importance of a reliable WiFi connection, and we apologize for any inconvenience it may have caused during your stay. We have taken note of your feedback and will work on improving the WiFi infrastructure to ensure a seamless experience for our guests.Additionally, we apologize for the condition of the sofa in your room. Our housekeeping team strives to maintain the cleanliness and quality of our accommodations, and we regret that we fell short in this instance. Your feedback will be shared with our team, and we will address the issue promptly.We value your feedback as it helps us identify areas for improvement, and we appreciate your understanding. Should your travels bring you back to our area, we would be grateful for another opportunity to provide you with an enhanced experience.

10/10 Excellent

Er

Stayed 1 night in Dec 2022

10/10 Excellent

Ee Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, great location!
Good location, nice staffs service
Stayed 1 night in Dec 2022

10/10 Excellent

Er

Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and free parking
Checked in early in the morning to beat the jam at Tuas from Singapore before heading off for a longer journey. Staff was able to accomodate an early morning check in and had a good breakfast before heading off for the long drive up north
Stayed 1 night in Dec 2022

10/10 Excellent

Lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Adrian

6/10 Okay

Siew Fong

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was provided but will be better if they changed the menu daily.
Stayed 2 nights in Dec 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bed sheet had turned from white to yellowish colour. Not suitable for family stay.
Stayed 1 night in Nov 2022

6/10 Okay

Kelly

Disliked: Cleanliness, property conditions & facilities
Very old hotel, towels was dirty too. Overall is only acceptable for short stay.
Stayed 1 night in Nov 2022

8/10 Good

Eleanor

Liked: Cleanliness, staff & service
Disliked: Amenities

8/10 Good

LIMEI

Stayed 1 night in Nov 2022

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Changes for the better.
Toilet smelled. Water coming out of the wash basin very little and slowed. Breakfast not the same as before from good to poor can be better. Hotel needs refurbishing….
Stayed 1 night in Nov 2022

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Na
Stayed 1 night in Nov 2022

6/10 Okay

Sau Kwan Hans

Business traveller
Liked: Staff & service
Under construction during I stay.
Stayed 4 nights in Oct 2022

6/10 Okay

Chee Choon

Stayed 1 night in Oct 2022

8/10 Good

Ho

Stayed 1 night in Oct 2022

10/10 Excellent

Karen

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first choice hotel when go to JB. Convenient location with lots of good restaurant nearby, shopping mall AEON Bukit Indah just 5 mins walk.
Stayed 1 night in Oct 2022
Response from Marketing & Communications on 30 June 2023
Dear Valued Guest, Thank you for choosing our hotel as your first choice when visiting JB. We greatly appreciate your positive feedback! We're thrilled to hear that you found our convenient location, with its proximity to good restaurants and the AEON Bukit Indah shopping mall, to be enjoyable during your stay.We understand the importance of having nearby amenities and attractions, and we strive to provide a well-rounded experience for our guests. Your kind words reinforce our commitment to offering a convenient and enjoyable stay.We look forward to welcoming you back on your next visit to JB. If there's anything we can do to make your future stays even more memorable, please don't hesitate to let us know.

10/10 Excellent

Jie Song

Stayed 1 night in Sep 2022

8/10 Good

FARIDAH MOHD

Stayed 1 night in Sep 2022

8/10 Good

Marian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is little run down, the ceiling of the corridor can tell it all.
Stayed 1 night in Sep 2022

8/10 Good

MingYan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 4pm and told us our room wasn’t ready. But was quickly informed that they upgraded our room, thus giving us another room straight away. Really appreciate. Overall, room was clean, staff were patient and nice.
Stayed 1 night in Sep 2022

8/10 Good

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for short trip
Location is perfect for people who's interested in shopping, dinning, car washing and massage. The hotel is actually surrounded by all.
Stayed 2 nights in Sep 2022

2/10 Terrible

tan thiam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to stay at this hotel at least once a month with my family before covid. This was the first time after the lockdown. I booked in advance to have two connecting rooms. I even called the front desk on the day I was checking in. This was ignored. Never mind that we did get connecting rooms in the end after I spoke to the manager. The room was mouldy and dusty, and I had to feed my boys anti-histamine to prevent an allergic reaction. There was NO internet coverage in the rooms. I informed the front desk and over 3 days, I was informed that their IT was resetting the router every time I asked. We went out at 8am, came back at 4pm. The room was not turned down. The sink in one of the room was choked and the TV does not work. We paid extra for a deluxe room and breakfast. They used to have an egg station. Now, we had to be content with nasi lemak buffet. The kids had nothing to eat. We had to go out for breakfast. The security of the location is another issue. The carpark gantries are no longer in use. Anyone can drive in and out without checks. Probably the last time I am staying there. This hotel feels more like a motel than a hotel. 0 star rating.
Stayed 2 nights in Sep 2022

10/10 Excellent

Lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Meng kin

Stayed 1 night in Sep 2022

6/10 Okay

Andy

Stayed 2 nights in Aug 2022

8/10 Good

Doris

Liked: Staff & service, amenities
Stayed 1 night in Aug 2022

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

patrick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Shawn

Stayed 2 nights in Jul 2022

10/10 Excellent

Karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, breakfast spread is good and staffs are friendly. Will come back again soon.
Stayed 1 night in May 2022

10/10 Excellent

Karen

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always my favourite hotel in JB. Despite their price is value for money, they do provide decent breakfast in their room booking. Staffs are warmth and friendly. Slight old hotel but it's reasonable priced. I will definitely come back again.
Stayed 1 night in May 2022