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Reviews of Jakarta Airport Hotel

3 out of 5
Jakarta Airport Hotel
Terminal 2E International Departure, Soekarno-Hatta Intl. Airport, Tangerang

Reviews

7.8

Good

Rating 10 - Excellent. 250 out of 952 reviews" "
Rating 8 - Good. 418 out of 952 reviews" "
Rating 6 - Okay. 219 out of 952 reviews" "
Rating 4 - Poor. 40 out of 952 reviews" "
Rating 2 - Terrible. 25 out of 952 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Istikomah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Joseph

Unfortunately, I booked this hotel for family member who couldn’t travel due to airport being closed/Mt Ruang eruption and no matter what they wouldn’t refund/credit the account. Travel was just postponed on a different date but sadly no budge from the hotel management to do anything but keeping the money. Hetel is in Indonesia & eruption happened in Indonesia ☺️🙁
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean airport hotel. Located in terminal 2. They had shuttles. Very easy location. Staff thoughtful and kind. Will stay there again
Stayed 1 night in Apr 2024

6/10 Okay

satoshi

Liked: Staff & service
Disliked: Property conditions & facilities
I think many guests stay at this hotel with large luggage, but there are so many steps that it is difficult to move around.
Stayed 1 night in Apr 2024

8/10 Good

Melissa

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is an ultra-convenient and nicely priced hotel in terminal 2E at Sukarno Hatta. Staff are professional, friendly, and helpful. Rooms are spotlessly clean and well laid out. An additional standout is the included breakfast, which has many options -- Indonesian, Western, and Chinese. All in all a very good airport hotel.
Stayed 1 night in Mar 2024
Response from Reservation Team on 14 Mar 2024
Dear Thank you for having stayed with us and we hope you have had a great stay. We would like to hear your pleasant experience as well as area for improvement in order for us to keep continuously improving to serve you better in the future.SincerelyJakarta Airport HotelReservation Team

10/10 Excellent

Malcolm

Stayed 1 night in Mar 2024

10/10 Excellent

Vaughn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, great place to rest. The best French fries, I've ever had. Thank you for everything 😊
Stayed 2 nights in Feb 2024
Response from Reservation Team on 14 Mar 2024
Dear Thank you for having stayed with us and we hope you have had a great stay. We would like to hear your pleasant experience as well as area for improvement in order for us to keep continuously improving to serve you better in the future.SincerelyJakarta Airport HotelReservation Team

6/10 Okay

Kevin

Business traveller, Travelled with partner
No hot water for showering.
Stayed 1 night in Jan 2024
Response from Reservation Team on 8 Feb 2024
Dear Guest Thank you for having stayed with us and we hope you have had a great stay. We would like to hear your pleasant experience as well as area for improvement in order for us to keep continuously improving to serve you better in the future.SincerelyJakarta Airport HotelReservation Team

8/10 Good

Marlon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated. Toilets smelled bad. AC was good.
Stayed 1 night in Feb 2024
Response from Reservation Team on 8 Feb 2024
Dear Guest Thank you for having stayed with us and we hope you have had a great stay. We would like to hear your pleasant experience as well as area for improvement in order for us to keep continuously improving to serve you better in the future.SincerelyJakarta Airport HotelReservation Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Jan 2024
Response from Reservation Team on 8 Feb 2024
Dear Guest Thank you for having stayed with us and we hope you have had a great stay. We would like to hear your pleasant experience as well as area for improvement in order for us to keep continuously improving to serve you better in the future.SincerelyJakarta Airport HotelReservation Team

10/10 Excellent

Ana

Stayed 1 night in Jan 2024
Response from Reservation Team on 8 Feb 2024
Dear Guest Thank you for having stayed with us and we hope you have had a great stay. We would like to hear your pleasant experience as well as area for improvement in order for us to keep continuously improving to serve you better in the future.SincerelyJakarta Airport HotelReservation Team

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
The check-in facilities weren't friendly, especially when you travel with large luggage, requiring a lot of manual lifting and dragging. Because of the hotel layout, certain rooms require long walking to reach. Facilities in the room are extremely legacy, some even unusable. The power outlet and USB ports are not working in my room. The water system is quite old too, as showering/toilet/sink cannot be used at the same time because the water pressure is too low. Free towels are limited to 2 per room.
Stayed 1 night in Jan 2024
Response from Reservation Team on 8 Feb 2024
Dear Guest Thank you for having stayed with us and we hope you have had a great stay. We would like to hear your pleasant experience as well as area for improvement in order for us to keep continuously improving to serve you better in the future.SincerelyJakarta Airport HotelReservation Team

8/10 Good

Kristi

Stayed 1 night in Jan 2024
Response from Reservation Team on 8 Feb 2024
Dear Guest Thank you for having stayed with us and we hope you have had a great stay. We would like to hear your pleasant experience as well as area for improvement in order for us to keep continuously improving to serve you better in the future.SincerelyJakarta Airport HotelReservation Team

10/10 Excellent

Jeanne

Travelled with family
Liked: Property conditions & facilities
Easy access from terminal 3 because hotel staff waited to transport with a clearly marked sign. There is a good restaurant on site. Very attentive and helpful staff. It is a very fine simple airport hotel.
Stayed 1 night in Nov 2023
Response from Reservation Team on 18 Nov 2023
Thank you for staying with us

8/10 Good

Paul

Stayed 1 night in Sep 2023
Response from Reservation Team on 16 Sept 2023
Thank you for staying with us .

8/10 Good

mervyn

Stayed 1 night in Aug 2023
Response from Reservation Team on 2 Sept 2023
Thank you for staying with us

10/10 Excellent

Mervyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient for Airport stipover. Very helpful friendly staff. Great room service food. Great porters as stairs a bit hard with luggage. Porters took bags to flight check in. 😀😀😀
Stayed 1 night in Aug 2023
Response from Reservation Team on 28 Aug 2023
Thank you for staying with us .

2/10 Terrible

nury

Stayed 1 night in Aug 2023
Response from Reservation Team on 11 Sept 2023
Thank you for staying with us .

4/10 Poor

mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Too much differed maintenance. Towels were old and full of starch.
Stayed 1 night in Jul 2023
Response from Reservation Team on 7 Aug 2023
Thank you for staying with us .

10/10 Excellent

Tatsuya

Business traveller
Liked: Staff & service
The staffs kindly arranged a shuttle bus and made sure I could get on my flight on time.
Stayed 1 night in Aug 2023
Response from Reservation Team on 4 Aug 2023
Thank you for staying with us .

10/10 Excellent

Mordchai

Business traveller
Liked: Property conditions & facilities, room comfort
Best service
Stayed 1 night in Jun 2023
Response from Reservation Team on 18 June 2023
Thank you for staying with us

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
All good thanks
Stayed 1 night in Jun 2023
Response from Reservation Team on 17 June 2023
Thank you for staying with us

8/10 Good

Elma

Stayed 1 night in Jun 2023
Response from Reservation Team on 17 June 2023
Thank you for staying with us

10/10 Excellent

Juan A

Stayed 1 night in May 2023
Response from Reservation Team on 2 June 2023
Thank you for staying with us

8/10 Good

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is an airport hotel, located in an area undergoing significant reconstruction.
Stayed 1 night in May 2023
Response from Reservation Team on 26 May 2023
Thank you for staying with us

6/10 Okay

Benjamin

Stayed 2 nights in May 2023
Response from Reservation Team on 14 June 2023
Thank you for staying with us

10/10 Excellent

Multono

Stayed 1 night in May 2023
Response from Reservation Team on 31 May 2023
Thank you for staying with us

6/10 Okay

Arjun, Cambridge

Stayed 1 night in May 2023
Response from Reservation Team on 26 May 2023
Thank you for staying with us

10/10 Excellent

Charles

Stayed 1 night in Apr 2023
Response from Reservation Team on 2 May 2023
Thank you for staying with us .

10/10 Excellent

Guilherme B

Stayed 1 night in Apr 2023
Response from Reservation Team on 18 May 2023
Thank you for staying with us

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Reservation Team on 2 May 2023
Thank you for staying with us .

8/10 Good

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good & convenient
Stayed 1 night in Apr 2023
Response from Reservation Team on 16 Apr 2023
Thank you for staying with us

10/10 Excellent

Charles

Stayed 1 night in Apr 2023
Response from Reservation Team on 16 Apr 2023
Thank you for staying with us

8/10 Good

Lisa

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Reservation Team on 6 Apr 2023
Thank you for staying with us

8/10 Good

Birgit

Stayed 2 nights in Mar 2023
Response from Reservation Team on 6 Apr 2023
Thank you for staying with us

8/10 Good

ruth

Travelled with family
Liked: Cleanliness, staff & service
It’s basic but serves well as a place to stay overnight close to the airport. Staff are helpful. Transportation to airport is easy and timely. Room is clean
Stayed 1 night in Mar 2023
Response from Reservation Team on 1 Apr 2023
Thank you for staying with us

10/10 Excellent

Debra, Gold Canyon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. It was difficult to communicate with them before the stay about details like late arrivals etc however. Would be nice to get hotel confirmation number and not Expedia confirmation number. Not the same and was confusing for everyone
Stayed 2 nights in Mar 2023
Response from Reservation Team on 26 Mar 2023
Thank you for staying with us

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, easy to arrange transport. It would be good for people to know the times of the sky train operation 6 am - 9 pm, so they know to arrange a shuttle for the hotel when the sky train is closed.
Stayed 1 night in Mar 2023
Response from Reservation Team on 22 Mar 2023
Thank you for staying at our hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable stay at a clean hotel with friendly staff and good shuttle bus service. It is difficult to find (on the first floor) so more signs would be useful.
Stayed 1 night in Mar 2023
Response from Reservation Team on 19 Mar 2023
Thank you for staying at our hotel

6/10 Okay

Han

Liked: Staff & service
Solid, economical airport hotel
This airport hotel is at CGK T2 (which you need to ride a sky train to get to from T3). It is a bargain, but it is an older property. It is clean, but not exactly modern.
Stayed 1 night in Mar 2023
Response from Reservation Team on 16 Mar 2023
Thank you for staying at our hotel

10/10 Excellent

Katherine

Stayed 1 night in Mar 2023
Response from Reservation Team on 17 Mar 2023
Thank you for staying at our hotel

10/10 Excellent

Anton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and welcoming
Just used for a few hours layover. Welcoming staff, good breakfast, comfy bed, nice room. Quiet. It is quite funky to look out of your window at all the planes
Stayed 1 night in Mar 2023
Response from Reservation Team on 16 Mar 2023
Thank you for staying at our hotel

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the hotel shuttle service to and from the international terminal and it was super easy and quick. The driver was friendly and the attendants at the hotel were there to take us to our rooms. Very friendly and so efficient.
Stayed 1 night in Mar 2023
Response from Reservation Team on 16 Mar 2023
Thank you for staying at our hotel

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A s every long distance traveler knows, ease of transport to a facility after a long flight is essential. This hotel will send a shuttle to and from your terminals for pickup and delivery, not well indicated on there website. This is important in Jakarta due to shutdown of the SkyTrain at unknown hours by airport staff. An airport taxi parked in a shuttle stop at 1AM and driven by a thief charged us $50 US for a 2 KM ride!!!!!!!!!! The rooms were delightfully large for an airport hotel. Be sure to be specific regarding number of beds per room. Excellent staff! CB
Stayed 1 night in Mar 2023
Response from Reservation Team on 10 Mar 2023
Thank you for staying at our hotel

8/10 Good

K M Steve

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2023
Response from Reservation Team on 16 Mar 2023
Thank you for staying at our hotel

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent transit hotel and fantastic staff! Thanks!
Stayed 1 night in Feb 2023
Response from Reservation Team on 23 Feb 2023
Thank you for staying at our hotel

10/10 Excellent

jose

Stayed 1 night in Feb 2023
Response from Reservation Team on 23 Feb 2023
Thank you for staying at our hotel

10/10 Excellent

Caleb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect airport inn. Gods breakfast. Very convenient. Will stay again.
Stayed 1 night in Feb 2023
Response from Reservation Team on 23 Feb 2023
Thank you for staying at our hotel

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very conveniently located and pleasant airport hotel -- easy access to the terminals, and also a pleasant array of restaurants to choose from.
Stayed 1 night in Feb 2023
Response from Reservation Team on 11 Feb 2023
Thank you for staying at our hotel