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Reviews of Hotel Santika Premiere ICE - BSD City

3.5 out of 5
Hotel Santika Premiere ICE - BSD City
Jl. BSD Grand Boulevard, BSD City, Pagedangan, Banten

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 119 reviews" "
Rating 8 - Good. 54 out of 119 reviews" "
Rating 6 - Okay. 20 out of 119 reviews" "
Rating 4 - Poor. 7 out of 119 reviews" "
Rating 2 - Terrible. 4 out of 119 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Philip

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs to be refurbished and maybe some western food choices , staff very professional and polite
Stayed 1 night in Jul 2023

10/10 Excellent

Marc, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our conference opposite and wonderful staff
Stayed 3 nights in Jul 2023

10/10 Excellent

Yohanes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great great breakfast!
Room was quiet. The view ICE BSD is great. However i enjoyed the breakfast the most! It is hearty, with big flavour instead of bland taste from international hotels
Stayed 1 night in Feb 2023
Response from Hikmat Nugraha on 14 Apr 2023
Dear Bapak Yohanes,Greetings From Hotel Santika Premiere ICE BSD City.It gives us such a pleasure to hear about your wonderful experience at Hotel Santika Premiere ICE BSD City, that we have seen your comment in an online review recently.We are happy to read how much you enjoyed staying with us, and our services and facilities throughout your stay. it is our goal to ensure that every guest’s stay becomes unforgettable. Thank you, your review makes us feel we achieved it once more.Your acknowledgments of the hospitality and services rendered by our associate will be shared with our team in particular, will be pleased to know that they helped in creating your enjoyable Journey.Thank you for staying with us and we hope you will return to stay at Hotel Santika Premiere ICE BSD City and let us accommodate you again.Sincerely Yours,Hikmat NugrahaGeneral Manager

10/10 Excellent

Desy, Yagoona

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place to stay
Stayed 1 night in Mar 2023
Response from Hikmat Nugraha on 14 Apr 2023
Dear Ibu Dessy,Greetings from Hotel Santika Premiere ICE BSD City,Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and location. However, I do apologize if that aspect did not meet your expectationsWe are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we could host you again in the future.Best regards,Hikmat NugrahaGeneral Manager.

6/10 Okay

Hamza

Liked: Staff & service
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel for staycation
overall its a decent hotel, not great but worth the money. I enjoyed my staycaton in this hotel. will visit again
Stayed 1 night in Nov 2021

4/10 Poor

richard

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Need do some works
The service slow, the faucet keep broken and the worst is found stone at my food
Stayed 1 night in Sep 2021

6/10 Okay

Eugene

Stayed 1 night in Feb 2020

8/10 Good

Yunita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its pleasant. The security at the basement always nice and have a good attitude
Stayed 1 night in Dec 2019

10/10 Excellent

Veerasak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Deric

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Housekeeping woke me up at 6am to retrieve the iron and ironing board which I borrow at 9pm the night before.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Ratnasari irawati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Fransnila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Amir

Liked: Cleanliness, room comfort
Nice hotel but terrible service
The check-in was terrible, way way under staffed w all d guests frm convention checking out.
Stayed 1 night in Oct 2019

2/10 Terrible

Thanks, Canada

Disliked: Staff & service, property conditions & facilities
No wifi, smell of smoke everywhere and just lyes every time with a smile. Even the manager said he knows about how bad the wifi is just no one seems to care. Have me a free meal and it was bad, also the beer always bad beer. Worst hotel I have ever stayed at !
Stayed 2 nights in Sep 2019

8/10 Good

Em

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & super convenient!
Amazingly located and super convenient when attending events at ICE BSD! It makes a huge difference to have a clean and comfortable place to rest, shower and keep larger items safe (there is also a safe deposit box in the room). The only thing to note is the wash basin tap water smells in 912. The shower water is OK. There was also only one towel in the bathroom when the room is set up for two.
Stayed 1 night in Aug 2019

6/10 Okay

Humairah

Liked: Cleanliness, staff & service, room comfort
A pretty decent hotel
There were tremors and black-out in the area during our stay, so the hotel was fully packed with the residents from the nearby housing as the only the hotels and malls had electricity. Waited one hour for my request for an iron and an ironing board :( apart from that, the rooms were pretty specious and housekeeping was good. The breakfast spread was not too bad either. Had shuttle services to the really huge AEON mall which was about 7 minutes drive. The frequency is 2 hours apart though. Could make do with more frequent trips.
Stayed 3 nights in Aug 2019

8/10 Good

Devane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing fancy but no complaints.. What I expected of a convention centre hotel. There is a convenience store in the basement of ICE just outside the hotel and AEON mall is a 5-minute Grab/GoJek ride away
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I feel at home in this hotel, the staff are wonderful and warm and they help you at a moment's notice, the food is magnificent....especially the bubur ayam and they even have jamu
Stayed 1 night in Jun 2019

10/10 Excellent

sudarsono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with best food
there are 2 santika hotel in this. dont mixed up. This one is at convention center
Stayed 1 night in May 2019
Response from Hikmat Nugraha on 7 May 2019
Dear Bapak Sudarsono, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for sharing and considering Hotel Santika ICE BSD City as your destination for your holiday or Business trip. I’m very happy to read that you had a wonderful time during stay with us. Thank you for praising the quality of some our Breakfast menus at our mandalika restaurant . I am glad you could experience them and enjoyed the incredible food quality and our service in each of them and also Thank you for praising of our room quality that was make more enjoyable to stay. On behalf of our team, thank you for your awesome review and for recommending us to our online readers and potential future guests and I look forward to be welcoming you back on the near future for another memorable family experience.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
In general, the staff were very obliging and friendly, and the food, in particular the breakfast was extensive and of a good standard. However, the rooms are dark and musty and there is rising damp everywhere. If the exhaust fan isn't on in the bathroom all night, there is a terrible smell in the morning. I got very sick while I was there and the rising damp did not help. One more thing: the Alaya Spa is not a spa. It is a noisy reception area with the television fully blaring. I had a massage there and I was taken into the tiniest room possible. The massage therapist was ok and very sweet but her technique was amateur and I had to ask her to turn the full, flourescent light off which was on most of the time. Next door, a bunch of people were laughing and talking loudly and there was no music to drown it out. Overall, probably the worst massage experience I've ever had.
Stayed 5 nights in Apr 2019
Response from Hikmat Nugraha on 30 Apr 2019
Dear Valued Guest, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, i do hope that we could host you again in the future and show you the improvement made.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I don’t like the towels. They should have looked whiter. I don’t like the smell in the room. Apart from that, they were all good.
Stayed 2 nights in Apr 2019
Response from Hikmat Nugraha on 30 Apr 2019
Dear valued Guest, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, i do hope that we could host you again in the future and show you the improvement made.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good location, just next to ICE BSD which make it very convenient if you have to attend some events there
Stayed 1 night in Apr 2019
Response from Hikmat Nugraha on 30 Apr 2019
Dear Valued Guest, Greetings from Hotel Santika Premiere Semarang, Thank you for choosing us as your business trip destination. The Hotel have been designed to complement it's surrounding and the location. However, I do apologize if that aspect did not meet your expectation. We are always proud with of our associates as we count on them to create a memorable experience for our guests. We do hope that we could host you again in the future, and show you the improvements made.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Hikmat Nugraha on 30 Apr 2019
Dear Valued Guest, Greetings From Hotel Santika Premiere ICE BSD City. It gives us such a pleasure to hear about your wonderful experience at Hotel Santika Premiere ICE BSD City, that we have seen your comment in online review recently. We are happy to read how much you enjoyed to stay with us, and our services and facilities throughout your stay. it is our goal to ensure that every guest’s stay becomes unforgettable. Thank you, your review makes us feel we achieved it once more. Thank you for staying with us and we hope you will return to stay at Hotel Santika Premiere ICE BSD City and let us accommodate you again.

4/10 Poor

Antonio

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2019
Response from Hikmat Nugraha on 30 Apr 2019
Dear Valued Guest, Greetings From Hotel Santika Premiere ICE BSD City. It gives us such a pleasure to hear about your wonderful experience at Hotel Santika Premiere ICE BSD City, that we have seen your comment in online review recently. We are happy to read how much you enjoyed to stay with us, and our services and facilities throughout your stay. it is our goal to ensure that every guest’s stay becomes unforgettable. Thank you, your review makes us feel we achieved it once more. Thank you for staying with us and we hope you will return to stay at Hotel Santika Premiere ICE BSD City and let us accommodate you again.

4/10 Poor

BigBoyBugoy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is dirty. The premier suite room is disappointing since it doesnt feel like a premier suite room. The room is expensive. The room service is terrible.
Stayed 2 nights in Mar 2019
Response from Hikmat Nugraha on 30 Apr 2019
Dear Valued Guest, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, i do hope that we could host you again in the future and show you the improvement made.

2/10 Terrible

Cyndhiyanita

Disliked: Staff & service, room comfort
Deposit (Rp. 300.000) was not returned on the spot. The staff promised to transfer in two days but have not yet received the money back
Stayed 1 night in Jan 2019

8/10 Good

Dwipa, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean Room and the location is very convenient from the ICE convention center
Stayed 1 night in Nov 2018

2/10 Terrible

K, Japan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soooooooooooooooooooooooo BAD!!! Toooooooooooooooooooooooo EXPENSIVE for this kind of room!!!
Stayed 7 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Good hotel in need of drain maintenance
The drains were smelling bad, hotel was aware and sprayed some air freshener and asked to run water. But the smell kept coming back, I left a note with the manger about the same.
Stayed 2 nights in Jul 2018
Response from Hikmat Nugraha on 30 Aug 2018
Dear Valued Guest, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, i do hope that we could host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.

6/10 Okay

irena

Liked: Staff & service, room comfort
Ordinary stay
wall in room was dirty and toilet closet wasn't clean well. Location is connect with ICE exhibition hall.
Response from Hikmat Nugraha on 4 June 2018
Dear Ibu Irena, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, i do hope that we could host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.

8/10 Good

Dianta, Seouk Korea

Liked: Staff & service, property conditions & facilities, room comfort
very good
food is ok, clean and close to center of city, 5-minute walk to Indonesia Convention Exhibition (ICE) and a 15-minute drive to The Breeze BSD City.
Stayed 2 nights in Feb 2018
Response from Oliver on 25 Apr 2018
Thank you very much for the review. We are really glad that you enjoy your stay at our hotel.

6/10 Okay

Kris

Disliked: Staff & service
No one assisted us with our luggages when we arrived and departed. The room had a foul smell from the toilet.
Response from Hikmat Nugraha on 9 Apr 2018
Dear Bapak Kris, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, i do hope that we could host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
suburban Jakarta hotel ICE convention centre
a lovely hotel, clean and comfortable room, wide choice of delicious food for breakfast. Very near AEON MALL - shops and many restaurants Shuttle fr hotel available but timing has to be good Con- Milling crowds with hundreds of convention participants during first two days ( unpleasant crowding) noisy and crowding at lobby all hours. Need cab to go everywhere but it was quite cheap to hail one Hotel has cabs waiting to take guests around.
Stayed 2 nights in Mar 2018
Response from Hikmat Nugraha on 9 Apr 2018
Dear Valued Guest, Greetings From Hotel Santika Premiere ICE BSD City. It gives us such a pleasure to hear about your wonderful experience at Hotel Santika Premiere ICE BSD City, that we have seen your comment in online review recently. We are happy to read how much you enjoyed to stay with us, and our services and facilities throughout your stay. it is our goal to ensure that every guest’s stay becomes unforgettable. Thank you, your review makes us feel we achieved it once more, and also another your comment that we have still to improved would be my priority to take necessary action soon. Thank you for staying with us and we hope you will return to stay at Hotel Santika Premiere ICE BSD City and let us accommodate you again. Sincerely Yours, Hikmat Nugraha General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Long queue of check-in and the process was pretty slow. Room for improvement for this hotel. Overall it was alright.
Stayed 1 night in Feb 2018
Response from Hikmat Nugraha on 9 Apr 2018
Dear Valued Guest, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, i do hope that we could host you again in the future and show you the improvement made. Sincerely Yours, Hikmat Nugraha General Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Hikmat Nugraha on 12 Jan 2018
Dear valued Guest, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel have been designed to complement it's surrounding and the location. However, I do apologize if that aspect did not meet your expectation. We are always proud with of our associates as we count on them to create a memorable experience for our guests. therefore, I do hope that we could host you again in the future. With my personal regards, Hikmat Nugraha General Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Big Room.
Nice hotel. Big Room. Was here with my team for business conference. Room was big, Also asked for connecting room makes it feel bigger
Stayed 1 night in Sep 2017
Response from Hikmat Nugraha on 12 Jan 2018
Dear Valued Guest,, Greetings from Hotel Santika Premiere ICe BSD City, Thank you for sharing and considering Hotel Santika Premiere ICE BSD City as your destination for your holiday or Business trip. I’m very happy to read that you had a wonderful time during stay with us. Thank you for praising the quality of some our Breakfast menus at our Mandalika Restaurant . I am glad you could experience them and enjoyed the incredible food quality and our service in each of them and also Thank you for praising of our room quality that was make enjoyable to stay. On behalf of our team, thank you for your awesome review and for recommending us to our online readers and potential future guests and I look forward to be welcoming you back on the near future for another memorable business experience at “Your Home Away from Home” , here at Hotel Santika Premiere ICE BSD City. Sincerely yours, Hikmat Nugraha General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Big Room
Nice hotel. Big Room. Was here with my team for business conference. Room was big,
Stayed 1 night in Sep 2017
Response from Hikmat Nugraha on 18 Jan 2018
Dear Valued Guest, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for choosing us as your business trip destination. The Hotel have been designed to complement it's surrounding and the location. However, I do apologize if that aspect did not meet your expectation. We are always proud with of our associates as we count on them to create a memorable experience for our guests. therefore, I do hope that we could host you again in the future. With my personal regards, Hikmat Nugraha General Manager.

8/10 Good

AUDREY

Liked: Staff & service, property conditions & facilities, room comfort
Cozy stay, but pool was disappointing.
Nice hotel, comfortable and great bed, room was clean. The staff were courteous and friendly. Breakfast was great variety. Only thing was the swimming pool was not clean, after swimming for just 30min, underneath my fingers were greenish-blue, from the algae? That was disgusting. Also, should be given the room wifi password. Have to ask the staff for the password before can login. Should write it somewhere in the room.
Stayed 2 nights in Nov 2017
Response from Hikmat Nugraha on 18 Jan 2018
Dear Ib Audrey, Greetings from Hotel Santika Premiere ICE BSD City , Thank you for sharing and considering Hotel Santika Premiere ICE BSD City as your destination for your holiday or Business trip. I’m very happy to read that you had a wonderful time during stay with us. Thank you for praising the quality of some our Breakfast menus at our Mandalika restaurant . I am glad you could experience them and enjoyed the incredible food quality and our service in each of them and also Thank you for praising of our room quality Having sad so, we definitely take your concern to our pool and we will communicate with our team to evaluate and to solve the problem very soon. On behalf of our team, thank you for your awesome review and for recommending us to our online readers and potential future guests and I look forward to be welcoming you back on the near future for another memorable family experience at “Your Home Away from Home” , here at Hotel Santika Premiere ICE BSD City. Sincerely yours, Hikmat Nugraha General Manager

8/10 Good

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, nice service
everything was fine except towel smells foul and unclean
Stayed 3 nights in Oct 2017

10/10 Excellent

Fairus Sholihin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Overall experience was good. Staffs were friendly and helpful. Should consider setting-up wifi password so that only guests may use and maintain a good connection.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A standard Santika quality.
For my purpose, it's a nice hotel for a weekend getaway. This hotel caters more to conference participants as it is located right next to the ICE Convention & Exhibition center. However, for tourists or weekenders like me the hotel is quite isolated from shops or eateries, yet not bad at all if you have your own car and be able to move around the modern BSD satellite town in Tangerang.
Stayed 1 night in Sep 2017

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful experience. For a SGD300 a night hotel, I would have expected first class service, instead I was subjected to one of the worst hotels I have stayed in for a long time. I won't go into details but avoid.
Stayed 1 night in Sep 2017

8/10 Good

Nani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there on business and it was a perfect location for that.
Stayed 3 nights in Jun 2017

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size round m
Good size room and bathroom. Located right next to ICE so it was practically close to anything in BSD serpong.

10/10 Excellent

Thian Chye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business traveller
Nice clean hotel n quiet. Good for business travelers.

10/10 Excellent

Dessy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good review
It was amazing. Staffs are very friendly.will recommend this to friends and family.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was next to the ICE and a great place if you are there for that purpose. There are nearby malls for food but don't expect it to be a tourist area.