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Reviews of Hotel Neo+ Kebayoran Jakarta by ASTON

3.5 out of 5
Hotel Neo+ Kebayoran Jakarta by ASTON
Jl. Cileduk Raya, No. 35, Kebayoran Lama, RT005/RW002, Jakarta

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

5.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Emmanuel kofi, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repairs to leaking air conditioner was immediately resolved.
Stayed 2 nights in Apr 2024
Response from Management Neo+ Kebayoran Jakarta on 5 May 2024
Dear Bapak Emmanuel kofi,Warmest Greeting from Neo+ Kebayoran Hotel - Jakarta Terima kasih telah meluangkan waktu untuk memberikan ulasan selama menginap di hotel kami. Kami sangat senang mengetahui bahwa staf kami telah membuat pengalaman menginap bapak lebih menyenangkan, Mendengar kepuasan para tamu kami selama berada di Neo+ Kebayoran merupakan tujuan utama kami. Kami akan dengan senang hati menantikan kedatangan bapak Emmanuel kembali di masa yang akan datang.Salam HormatManagement Neo+ Kebayoran Hotel - Jakarta

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 25 nights in Feb 2020

10/10 Excellent

Mohammad

Stayed 1 night in Dec 2019

8/10 Good

Kmsm

Liked: Cleanliness, staff & service, property conditions & facilities
It's clean and neat. Location was not convenient.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The floor was stained and it was not really clean. Have a odour in the room as well.
Stayed 1 night in Apr 2019
Response from Irvan Simanjuntak on 26 Apr 2019
Hi Traveler, Thank you for taking the time to share your recent experience at our hotel by gave us a 2-stars rating. We would like to apologize for the bad experiance during your stay at Neo+ Kebayoran we are continually trying to maintain our room cleanliness and improve our services, also trying to be your memorable place to stay at Jakarta We look forward to seeing you again. Warm regards, Irvan Simanjuntak | Asst. Front Office Manager

8/10 Good

Verified traveller

Stayed 1 night in Aug 2018

10/10 Excellent

Yunita, Surakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel
Stayed 2 nights in Jun 2018

8/10 Good

Syahmeir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neo+ Kebayoran Icon of Kebayoran
If you love shopping then Blok M and Pasar Ciledug then you've made good choice. The distance is near and variety of public transportation i.e. taxi, bajaj and bus

10/10 Excellent

Alwie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Generally I was impressed with this hotel, however for the receptionist to be more enhanced the service and smile so that the guest could feel welcomed well
Stayed 2 nights in Dec 2017

6/10 Okay

Arya Satya

Liked: Cleanliness, room comfort
Disliked: Staff & service
Misleading amnesties labeling and still charged
Despite an "okay" experience. I thoroughly disappointed regarding the policy and accountability of the service. In the room you'll have 4 bottles of water with different size (2 1 litres, and 2 650ml). On it, there will be a label to tells you which is complimentary, and charged. On my stay i saw and took the complementary label on a 1 litre of bottle. Since standard of complimentary is 2 bottles of 650ml, i thought its actually a good idea to just provide with a 1 litres free. If you want to have extra, you gotta pay, as labeled on the rest of the bottles. Now fast forward to check out, when i tried to take my deposit out, they take a portion of my deposit for a bottle i drank. THEY ACTUALLY CHARGED IT. I tried to tell them that they are mistaken since i did open the labeled complimentary one, and they can see it on my room that it was only the complimentary label is NOT on unopened bottle. They tell me they checked and they said even if what i say is true, its still charged. Since i don't have any proof that it was mislabeled when i arrived, they would only suspect me of switching the label if i bring them to my room, which already raided by the housekeeper who i believe already mess it up, and even might have switch it back to cover for their mistake. Such a blantant act of avoiding accountability and still dare to charge them even if its their fault is unfathomable to me and doesn't make any freaking sense. Where's the integrity?
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Baik untuk makan, susah untuk berjalan
Tiba pukul 2 petang tetapi kamar masih belum siap. Perlu tunggu 30 minit baru dapat masuk ke kamar. Berdekatan pasar dan Carefour, mudah untuk makan dan membeli barang makan minum di kamar. Tetapi lokasi tak digemari pemandu Grab, susah nak dapatkan Grab. Tapi mudah nak dapat Gocar.
Stayed 1 night in Feb 2019
Response from Ernawati - Front Office Manager on 8 Feb 2019
Dear Value Guest, Terima kasih atas ulasan yang telah diberikan tentang pengalaman selama menginap di NEO+ Kebayoran Jakarta. Kami sangat senang mengetahui Anda menikmati waktu selama tinggal di sini dan juga semua fasilitas yang kami sediakan, Mohon maaf atas keterlambatan proses check-in yang terjadi, kami juga berterima kasih untuk masukan yang di berikan, sehingga kami akan selalu berusaha untuk meningkatkan kualitas pelayanan dan fasilitas yang kami miliki. Kami berharap dapat kembali menyambut anda dan keluaraga di Neo+ Kebayoran Jakarta dalam waktu dekat, dengan pelayanan dan kualitas yang jauh lebih baik dari sebelumnya. Salam hangat, Hotel Management

10/10 Excellent

WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima
Prima hotel
Stayed 1 night in Jan 2019
Response from Ernawati - Front Office Manager on 8 Feb 2019
Dear Prima, Cheerful greetings from Neo+ Kebayoran Lama Jakarta Thank you for being our valued guest and taking the time to share your experiences and gave us point 10 on this website. All of the team is waiting to your next visit, hope it will be just around the corner. Best regards, Hotel Management,

6/10 Okay

Jackie

Disliked: Cleanliness, property conditions & facilities
Will stay here again
Location is not the central city however still convenient enouh to the city centre or south jakarta with busway, commuter train, or ojek available at the nearby. Staff at reception, food, housemaid are alright with efficiant customer service but only one thing i was disappointed was room cleaning level was not really well, especially the sink had problems on drainage you cannot use it at all because the older water keep staying in it since long time. Also the bedroom floor was not cleaned, lots of marks after steped with wet duty shoes. The amenities or facilities mentioned on the booking page, more even mentioned on the hotel guidebook in the room, are mostly out of order. You have to buy from neareby shop or bring from your home if you need other amenities than tooth brush nand towels are all set.
Stayed 5 nights in May 2018

10/10 Excellent

ムロ, ジャカルタ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ガンダリアに近いホテル
従業員がフレンドリーで親切でした。 ブロックMもスナヤンもアクセスしやすいです。 また、機会があれば泊まりたいです。
Stayed 1 night in Jan 2018