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Reviews of Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel

3.5 out of 5
Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel
Emporium Pluit Mall 10th Floor, Jl. Pluit Selatan Raya, Jakarta, Jakarta

Reviews

8.0

Very good

Rating 10 - Excellent. 131 out of 461 reviews" "
Rating 8 - Good. 223 out of 461 reviews" "
Rating 6 - Okay. 71 out of 461 reviews" "
Rating 4 - Poor. 24 out of 461 reviews" "
Rating 2 - Terrible. 12 out of 461 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

James

Stayed 2 nights in Apr 2024
Response from Holiday Inn Express Jakarta Pluit Citygate on 26 Apr 2024
Dear James,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Gunawan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with superb Breakfast!
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express Jakarta Pluit Citygate on 19 Apr 2024
Dear Gunawan,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Tony, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent guest service from the front receptionist Mr Agustin and others that willing to do more for guest satisfaction.
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express Jakarta Pluit Citygate on 8 Apr 2024
Dear Tony, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Makmur

Travelled with family
Liked: Staff & service
Good location n very convinient. Access to airport and food is great
Stayed 5 nights in Feb 2024
Response from Holiday Inn Express Jakarta Pluit Citygate on 15 Feb 2024
Dear Makmur, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Niece Koniman

Stayed 1 night in Feb 2024
Response from Holiday Inn Express Jakarta Pluit Citygate on 22 Mar 2024
Dear Niece Koniman,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Azies

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent one night
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Jakarta Pluit Citygate on 5 Feb 2024
Dear ,Azies, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Fifi

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Jakarta Pluit Citygate on 19 Jan 2024
Dear Fifi, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

4/10 Poor

Kelvin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Issue hotel room at low floor. Room room too hard to open and close. Bed is too soft and pillow is too thin.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Jakarta Pluit Citygate on 11 Jan 2024
Dear Kelvin,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel choice
Excellent location adjacent to mall, excellent customer service, clean room. However, breakfast quality needs to be improved. Staying for 4 nights, breakfast choices everyday the same.
Stayed 4 nights in Dec 2023
Response from Holiday Inn Jakarta Pluit Citygate on 4 Jan 2024
Dear Valued Guest,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

10/10 Excellent

Martini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've been staying in this hotel for more than 8 years everytime I come to Jakarta. This time I found many improvement and staff also so helpful. Location also the best. The shopping centre even better now.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Jakarta Pluit Citygate on 8 Jan 2024
Dear Martini,Thank you so much for your review of our hotel.I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in,so we value your feedback. We hope you will visit us again.Sincerely,

8/10 Good

Sejili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Holiday Inn Express Jakarta Pluit Citygate on 26 Dec 2023
Dear Seiji,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Edy

Liked: Cleanliness, staff & service
Location is the major plus about this hotel. It’s located next to a shopping mall with lots of food and drink to choose from. The hotel room looked old and a bit dirty. Beddings and bathroom didn’t look very clean.
Response from Holiday Inn Jakarta Pluit Citygate on 18 Dec 2023
Dear Edy,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

8/10 Good

Makmur

Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Jakarta Pluit Citygate on 19 Dec 2023
Dear Makmur,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home sick visit
Overall stay is comfortable with the friendliness of the staffs; variation of breakfast menus and convenience locations we targeted. Could be better with newer stronger shower flows and toilet bidet and the lighting to use LED for brighter bathroom. Also to have couple direct USB plugs without the converter.
Stayed 4 nights in Nov 2023
Response from Holiday Inn Jakarta Pluit Citygate on 15 Dec 2023
Dear Andrew,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

8/10 Good

Agnes

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Jakarta Pluit Citygate on 5 Dec 2023
Dear AgnesThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Yenty

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Jakarta Pluit Citygate on 5 Dec 2023
Dear Ms. YentyThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Lina

Stayed 5 nights in Nov 2023
Response from Holiday Inn Express Jakarta Pluit Citygate on 15 Dec 2023
Dear Lina,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Kok Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Jakarta Pluit Citygate on 25 Oct 2023
Dear Kok Wei, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Ivanov

Travelled with family
Liked: Cleanliness, staff & service
Clean Rooms and Super Friendly staff
Clean rooms ,very strategic Location next to awesome mall. A pleasant experience. Definitely will go back Room for improvements: 1. Expecting cooler air conditioner. Especially during day time. 2.Breakfast could've have more varieties
Stayed 5 nights in Sep 2023
Response from Hotel Management on 7 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate

6/10 Okay

Rudi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room is not clean. It is non smoking room, but the cigarette smell is strong. The shower holder is broken.
Stayed 2 nights in Aug 2023

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent, close to everything including the Airport and connected to Emporium Mall. The room is spacious and clean. The staff was friendly especially to Mr Sigit Wiantoro and his team for providing a great customer experience. The lobby is on the 10th floor and not connected to the taxi drop off. I found it rather inconvenient if you have large suitcases and small children.
Stayed 1 night in Jul 2023

8/10 Good

Shella

Liked: Cleanliness, staff & service, property conditions & facilities
Being connected to a mall is a plus point for me since it’s convenient if I need something urgently. The downside for me is only a slow check in process and how chaotic the breakfast time could be, feels that there wasn’t enough staff on the ground during the breakfast time. Other than that all good for me.
Stayed 2 nights in Jul 2023

8/10 Good

Shella

Stayed 1 night in Jul 2023

10/10 Excellent

Adriana Lim

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Stanley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that it is connected to a shopping center where you can eat as well.
Stayed 3 nights in May 2023

10/10 Excellent

Victor Kai Ming, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Harry

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023

8/10 Good

Geok Choo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Hong Soon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was decent and the service staff are all friendly polite. The room is clean but was able to see stain on chairs and curtain. The lacking part is the TV where there are only few channels available where I’ve to turn in early every night as the channel is just too boring. The hotel is located right above the shopping mall. The mall is well equipped with all the amenities and you can find alot familiar SG brand in the mall.
Stayed 4 nights in Apr 2023

6/10 Okay

Jovian

Business traveller
Breakfast tables were not cleared fast enough for new diners. Food also ran out quickly.
Stayed 3 nights in Mar 2023

10/10 Excellent

Swee Heng

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Feb 2023

8/10 Good

Tjandra

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2023

8/10 Good

howchee, Bayan Lepas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. friendly and well trained staff.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service
Staff was very nice
Stayed 2 nights in Dec 2022

8/10 Good

Herbert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is ideally located near my work area and with the mall beside it, food is plenty to choose. I think the breakfast menu can be improved, and the coffee machines are not working as they should. Staff are friendly and rooms are clean and tidy
Stayed 4 nights in Dec 2022

4/10 Poor

Shandra

Liked: Staff & service
Disliked: Cleanliness

10/10 Excellent

Alan John I.

Stayed 2 nights in Nov 2022

8/10 Good

Tjiamin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Room was comfortable and spacious! But the Floor in Dining Room was filthy!! 2 Employees that were supposed to prepare Eggs/ Omelets, were Rude! But other than that, pleasant stay!
Stayed 2 nights in Nov 2022

6/10 Okay

Soma

Travelled with family
Liked: Staff & service
The hotel is a bit smelly
Stayed 1 night in Oct 2022

10/10 Excellent

Freddy

Stayed 1 night in Sep 2022

8/10 Good

Alex

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2022

10/10 Excellent

Indriati

Stayed 2 nights in Aug 2022

2/10 Terrible

Bi Jing

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One positive point about this hotel is its location which is near the airport and it's above a mall. But considering the check-in staff who couldn't care less, corridor leading to room that reeked cigarette smell, stale smell in the room, presence of small ants in the room, safe & hairdryer not working, stained carpet and towels; even the toilet seat was stained with cigarette mark. In short, stay there if your life depends on it.
Stayed 1 night in Aug 2022

8/10 Good

rufina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

4/10 Poor

kau hua

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Chen

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
The bed linen wasnt clean and the kettle was off, but soon after we told the front desk, it was replaced.
Stayed 4 nights in May 2022

6/10 Okay

Saravanan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Megawati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022