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Reviews of Wyndham Indianapolis West

3.5 out of 5
Wyndham Indianapolis West
2544 Executive Dr, Indianapolis, IN

Reviews

8.0

Very good

Rating 10 - Excellent. 187 out of 413 reviews" "
Rating 8 - Good. 103 out of 413 reviews" "
Rating 6 - Okay. 53 out of 413 reviews" "
Rating 4 - Poor. 39 out of 413 reviews" "
Rating 2 - Terrible. 31 out of 413 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

nelson, Palmdale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Restaurant bar had great beer
Stayed 3 nights in May 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in good condition and service staff were excellent.
Stayed 4 nights in May 2024
Response from Mark on 28 May 2024
Thank you for your very nice review of our hotel. Our staff does make the difference. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
on the race weekend did fab job esp. restaurant staff on a extremely busy weekend
Stayed 3 nights in May 2024
Response from Mark on 28 May 2024
Thank you for your very nice review of our hotel. Our team does make the difference. We hope to see you back again next year.Sincerely,Mark ParnellaGeneral Manager

6/10 Okay

Ilonka, Tappan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This property needs a little makeover in the bathrooms, elevators. They need to have room service.
Stayed 4 nights in May 2024
Response from Mark on 28 May 2024
Thank you for taking the time to review our hotel. We have just started the modernization project for the elevators. They are all being re-done. We hope to have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, ready to locate and minutes away from Int'l airport. Clean room and efficient check in process after a long day!!
Stayed 1 night in May 2024
Response from Mark on 28 May 2024
Thank you for your nice review of our hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

THOMAS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was larger than expected had some construction going on but you couldn’t tell unless you went by it. Overall experience was nice
Stayed 2 nights in May 2024
Response from Mark on 23 May 2024
Thank you for your nice review of the hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Carol Ann

Travelled with family
It was a good overnight stay, despite a non working remote control, no ice in the ice machine dispenser.. friendly, helpful staff; good shuttle ride to the airport
Stayed 1 night in May 2024
Response from Mark on 21 May 2024
Thank you for your nice review of our hotel. Our people do make the difference. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Sashat

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Over all very good
Stayed 1 night in May 2024
Response from Mark on 28 May 2024
Thank you for taking the time to review our hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

2/10 Terrible

Rory

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
All the inside common areas were extremely hot about 80-85 degrees. We were dripping sweat. We should have been emailed the ac wasn’t working, we would have switched hotels. Pool was under construction, again we should have been notified about this prior, we would have not stayed there. Our room door wouldn’t open, ( dead battery ) we had to wait nearly an hour in a 85 degree hallway for them to fix it. I asked for a different room so we didn’t have to wait, the hotel front desk attendant lied about no rooms left available, when 15 min before the door issue, I asked for an airport view room, she said we only have two rooms left open for the night. Ac in the room took 3 hours to come down one degree, that wasn’t working correctly either. Not up to par with the expectation of staying at a Wyndham property. Horrible horrible experience would not recommend staying at this property. Also I asked the general manager to call me regarding the property asap, still waiting………
Response from General Manager on 20 May 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused by the malfunctioning air conditioning, the closure of our pool during your stay and for the malfunctioning door lock. Please rest assured we take your feedback very seriously and have shared this information with the respective department heads for a prompt resolution. Additionally, we understand the disappointment regarding the pool closure and are doing our best to expedite the maintenance process to reopen it as soon as possible.We value your feedback, and your satisfaction is of utmost importance to us. Once again, we apologize for any inconvenience this may have caused and appreciate your understanding.Please don't hesitate to contact us if there's anything else we can assist you with during your stay.Warm regards,

4/10 Poor

Jorge, Houston

Travelled with family
Liked: Cleanliness, property conditions & facilities
The air conditioning didn't work while we were there and no one helped us.
Stayed 2 nights in May 2024
Response from Mark on 21 May 2024
We apologize for the AC issues your incurred. We did have our system go down, but it has been fully corrected. We hope to have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

4/10 Poor

MATTHEW

Disliked: Staff & service, property conditions & facilities
We arrived and there was no A/C in the building, we were given the wrong room number, and the lady at the front desk seemed more interested in being on her phone than helping us. Wouldnt recommend with other options readily available.
Stayed 1 night in May 2024
Response from Mark on 16 May 2024
We apologize that you had such a poor stay at the hotel. We did have issues with the AC last night which were corrected today. We hope to have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Samuel

Stayed 1 night in May 2024
Response from Mark on 16 May 2024
Thank you for your 5-STAR review of our hotel. WE hope to be able to serve you again soon.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in May 2024
Response from Mark on 14 May 2024
Thank you for your 5-STAR rating for our hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Rebecca

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice. It said breakfast available…at their adjoining restaurant for a fee. Lots of noise in the hallways after midnight. Facility and staff was great
Stayed 1 night in May 2024
Response from Mark on 14 May 2024
Thank you for your nice review of our hotel. Our team does make the difference. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

4/10 Poor

William

Travelled with family
Two wyndhams similar addresses,? Extra 30 min after day long drive how crazy. Cheep and cheep
Stayed 1 night in May 2024

8/10 Good

Sam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Definitely would recommend.
Stayed 1 night in May 2024
Response from Mark on 13 May 2024
Thank you for your nice review of our hotel. We hope to be able to serve you again whenever your travels bring you back to the Indianapolis area.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mark on 13 May 2024
Thank you for your 5-STAR review of our hotel. We hope to see you again soon.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Lynn

Stayed 1 night in May 2024
Response from Mark on 28 May 2024
Thank you for your 5-STAR rating of our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Theresa, Coppell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and nice bed very modern updated.
Stayed 1 night in May 2024
Response from Mark on 7 May 2024
Thank you for your 5-STAR review of our hotel. We look forward to serving you again whenever your travels bring you back to the Indianapolis area.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and the area was quiet, the amenities were to my satisfaction My only complaint is that all the workers there need to speak English. I asked a question to a female worker, who's Hispanic, and she couldn't answer the question because of her lack of English. Other than that, I enjoyed my stay there.
Stayed 2 nights in May 2024
Response from Mark on 6 May 2024
Thank you for your 5-STAR review of our hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

4/10 Poor

Liz

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
For that price we were expecting a little more.
Stayed 1 night in May 2024

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Close to airport with free shuttle
Stayed 1 night in May 2024
Response from Mark on 6 May 2024
Thank you for your very nice review of our hotel. We look forward to hosting you again in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Deborah

Stayed 1 night in May 2024
Response from Mark on 28 May 2024
Thank you for taking the time to review our hotel. We hope to be able to serve you again whenever your travels bring you back to the Indianapolis area.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Victoria

Stayed 2 nights in May 2024
Response from Mark on 28 May 2024
Thank you for your "5" rating of our hotel. We look forward to hosting you again soon.Sincerely,Mark ParnellaGeneral Manager

4/10 Poor

Jason

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel did not acknowledge our reservation through Expedia. They said it’s first come first serve and they do not go by Expedia. Why was this even available to book through Expedia? We did get a room eventually but it was a hassle. I will never use Expedia ever again.
Stayed 1 night in May 2024
Response from Mark on 6 May 2024
We apologize for the issue you encountered. Unfortunately, whenever we close out our hotel with the on-line companies, there always seems to be a large delay before it goes into effect. Additional reservations get booked where the hotel has no more rooms left.Sincerely,Mark ParnellaGeneral Manager

2/10 Terrible

carl

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Since arrival, this visit has been nothing but disappointment and difficulty. The service in the restaurant has been slow (at best) and intermittent. We have been consistently kept waiting for 10-15 minutes before any wait staff was even present to seat us or acknowledge our presence. The few requests we have made (such as an extra chair so both my wife and I would have a place to sit in our room) have been summarily dismissed as "not possible". The elevators are unresponsive and their performance unpredictable. The staff has been long on apologies and short on suggestions for solutions. Another example just this evening: There has been a prominent sign in front of the restaurant since our arrival advertising "happy hour Sunday - Thursday". When we asked about the details we were told that this was a lie and the actual offer would not be valid for a couple more weeks. When I tried to ask for a manager I was told that none were available because you don't appear to think that there should be any management on duty on Sunday! The restaurant appears to have two different printed menus with no real way for a customer to know which listed the actual items available. The wait staff told us that they change items often and customers cannot really know what are valid entrees. Since retirement my wife and I have traveled extensively around the US and Europe and have NEVER seen such a farce in a name brand hotel.
Stayed 6 nights in Apr 2024

4/10 Poor

Justin

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property is very dated. I paid the extra money for a Wyndham and plumbing fixtures were rusty and it was loud. I was originally given the wrong type of room. A worker even knew about the issues before I mentioned them.
Stayed 1 night in Apr 2024
Response from Mark on 3 May 2024
We apologize for the issues you encountered. Ownership continues to renovate the hotel in different areas to address guest concerns. We hope to have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Had an updated room thay was clean and quiet. For one night is was great for the price.
Stayed 1 night in Apr 2024
Response from Mark on 2 May 2024
Thank you for taking the time to review our hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Burkely

Stayed 2 nights in Apr 2024
Response from Mark on 21 May 2024
Thank you for your 5-STAR rating of our hotel. We hope to be able to serve you again soon.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, staff & service
The shower spout was broken and came off during the stay, but other than that; check in/out was easy. The bar staff was friendly and our room was clean.
Stayed 2 nights in Apr 2024
Response from Mark on 29 Apr 2024
Thank you for taking the time to review our hotel. Although we apologize for the shower issue, I was happy to read that the staff was friendly, and your room was clean. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mark on 29 Apr 2024
Thak you for taking the time to review our hotel. We hope to have the opportunity to host you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent price/value!!
Stayed 1 night in Apr 2024
Response from Mark on 27 Apr 2024
Thank you for your 5-STAR review of our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good customer service when I arrived. Room was brand new, and super clean. Loved this place, breakfast wasn’t the tastiest. But it’s free lol so I get it.
Stayed 2 nights in Apr 2024
Response from Mark on 25 Apr 2024
Thank you for your very nice review of our hotel. We hope to be able to serve you again soon.Sincererly,Mark ParnellaGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mark on 25 Apr 2024
Thank you for your 5-STAR review of our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

2/10 Terrible

Jasmin

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The entire hotel was out of soap- I was handed shampoo when asking for some. My room was 75 degrees and stayed that way the entire first night even after maintenance came by. The bed was extremely bowed and the pillows were toddler sized. Will never book here again.
Stayed 2 nights in Apr 2024

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service
The staff was nice. There wasn't any continental breakfast. No hand soap or coffee cups in the room even though there's a coffee pot. Our room was cleaned once for a 3 night stay. Free transportation to and from the airport was a huge plus.
Stayed 3 nights in Apr 2024
Response from Mark on 24 Apr 2024
Thank you for taking the time to review our hotel. I was happy to read that the staff was nice. I apologize for the items that were missing from your room. We only clean the rooms every other day unless requested. We hope to have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

4/10 Poor

Curtis

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
My stay at the Wyndham Indianapolis West Hotel was less than satisfactory. Firstly, the A/C seemed to be stuck on a frigid 64 degrees, making the room uncomfortably cold. Despite the efforts of a friendly mechanic, the issue remained unresolved so they moved us into a different room that was bigger but only partially clean and included a shared door to the room next to our room. Navigating the hotel was another challenge, particularly on the third floor where there were no clear directions to find your room. Upon reaching my room, the window view was disappointing, overlooking unsightly A/C units and a heap of dirty mattresses. Although the customer service was prompt in responding to complaints, the two different rooms I was moved to still had remnants of previous guests. Trash lingering behind the bed and stains on the mattress cover were unsettling discoveries. As for dining options, the restaurant, Flights Tap House, was a letdown. With only Budlight on tap and a mere two employees, the experience was underwhelming. Overall, my experience at the Wyndham Indianapolis West Hotel fell short of expectations, and I would not recommend it to others.
Stayed 1 night in Apr 2024
Response from Mark on 22 Apr 2024
We apologize for the poor stay you had with us. This is not the norm. We are still in the process of getting all the new draft beer in place as draft system was not working. All 8 beers will be installed this week. We hope to have an opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

4/10 Poor

Tami

Liked: Staff & service
Did not feel safe. Limited food options. Smell of marijuana in room.
Stayed 1 night in Apr 2024
Response from Mark on 20 Apr 2024
We apologize that you didn't feel safe at our hotel. We do have overnight security at the hotel seven days a week. We hope to have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mark on 15 Apr 2024
Thank you for taking the time to review our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Leiann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Still not used to the limited room cleaning & linen service post-COVID, but they did inform us that bedding would not be changed for stays less than 3 days. We didn’t realize we would need to request trash removal & towels when needed. It was nice to have a decent restaurant on site & they handle the eclipse crowds very well. There was also a billiards tournament going on during our stay & that was handled very well also in terms of the numbers of guests & bar/restaurant device. I would visit again if in Indianapolis.
Stayed 3 nights in Apr 2024
Response from Mark on 10 Apr 2024
Thank you for your very nice review of our hotel. We were happy to read that you enjoyed our new restaurant - Flights Craft Bar & Kitchen. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

6/10 Okay

Carrie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Mark on 15 Apr 2024
Thank for taking the time to review our hotel. I apologize we did not meet your expectations. We hope to have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many hotels during my travels and your beds are by far the best and most comfortable that I have ever slept in.
Stayed 1 night in Apr 2024
Response from Mark on 9 Apr 2024
Thank you for your very nice review of our hotel. We did put in all new beds last year and our guests have loved them. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

6/10 Okay

Sharon

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel has clearly seen better days. I was hopeful that the Wyndham branding would result in a nice-ish room, especially given the exorbitant pricing for the eclipse, but it was a mediocre stay at best. Reasonable beds, mostly clean room, outdated shower and shower curtain that didn't quite fit the rod, no fan in the bathroom, smell in the hallways of past smoking, random beer cans left in the elevator and hallways. The hotel served the purpose as a place to sleep but I'll chose an alternate hotel next time. Not worth $432 for the night especially with no continental breakfast. $80 value at best...
Stayed 1 night in Apr 2024
Response from Mark on 9 Apr 2024
We are sorry you did not enjoy our hotel. Ownership continues to make renovations at the property, and we hope to have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Humberto, Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport
Stayed 1 night in Apr 2024
Response from Mark on 10 Apr 2024
Thank you for your 5-STAR review of our hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

2/10 Terrible

MONIKA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The night I checked in I asked if breakfast was included. As the answer to this I was shown where breakfast is served and what were the hours. In the morning we (2 grownups and 1 child) went to the area where we where pointed to. The ususal buffet style eggs, sousage buiscuit and gravy where available, plus coffee and orange juice. After I had small brekfast from what was available we wre presented with almost $50 bill. I thought it was a mistake and went taked to the front desk explaining that I specifically asked about breakfast being included the night before and was not told it wasn't. The manager came and told me that they did not serve continental breakfast and I owned them the money. I felt tricked into this not mention the food was way below any buffet quality, where at least I would get a discount for a child. I found the the whole situation very dishonest on the side of the managent. They had a chance to set me straight but chose not to do so. At the check out I asked them to post prices and the entry to the "buffet" so no more people get tricked into this. If I knew that the food was not included I would never chose to eat there.
Stayed 1 night in Apr 2024

10/10 Excellent

Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Apr 2024
Response from Mark on 8 Apr 2024
Thank you for your 5-STAR rating of our hotel. We hope to be able to serve you again in he future.Sincerely,Mark ParnellaGeneral Manager

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
TV did not work. Sent security guard to fix it and she said she had no idea how to. That took a hour for her to show up. Tiny bottles of shampoo and conditioner that were so hard to squeeze and nothing came out! So disappointed!!
Stayed 1 night in Apr 2024
Response from Mark on 8 Apr 2024
We apologize for the issues you encountered. This is not the norm for our hotel. We hope to have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and staff. The renovations to the whole hotel are amazing! Wyndham West is always the hotel I stay at whenever I’m in Indy.
Stayed 1 night in Mar 2024
Response from Mark on 1 Apr 2024
Thank you for your very nice review of our hotel. We look forward to serving you again soon.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Katlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Mark on 1 Apr 2024
Thank you for your 5-STAR review of our hotel. Our people do make the difference. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

6/10 Okay

Melanie

Travelled with family
Disliked: Amenities
The lobby was freezing cold. The front desk group were Luke warm. The bartenders were great!!
Stayed 1 night in Jan 2024
Response from Mark on 26 Mar 2024
Thank you for taking the time to review our hotel. I apologize for the issues you encountered. I was happy to read that the bartenders were great. You can be confident that we will follow-up on your concerns. We hope to have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager