Thank you for the feedback April, it is very important to us. I am very sorry that your stay did not meet expectations. I will certainly share your feedback from your other posted review with team, particularly the slow service in the restaurant. The pool hours are stated on our website. The pool does close at dusk. The state mandates a certain amount of lighting for an outdoor pool at night in order to remain open. Unfortunately the hotel cannot install that lighting as the pool faces the beach and those lights would not meet the requirements for the Sea Turtle Regulations. We do hope that in the future we have the opportunity to welcome you back so we can provide a much better experience.Sincerely,Alan FGeneral Manager

Thank you for posting feedback Danielle. We are very glad to hear you enjoyed your stay and the amenities of the hotel. We do hope to welcome you back again soon!

Thanks for the review Marc! Hopefully we'll see you again soon.

Thank you JoAnna for providing feedback. We are very glad to hear you enjoyed your stay, especially the location and Longboards Oceanfront Grille. We do hope that we can welcome you back again soon.

Thank you for sharing a review Kenny. I'm happy to hear that you go great service in the restaurant and enjoyed our beautiful views. The safety of our guests is our top priority and so I hope you'll understand that is why we lowered our valet parking charge to equal self parking as most of our lot is across busy highway A1A. We will be sharing you feedback with our team so that we may better serve you in the future. Thank you for being our guest and we hope to see you again soon!

Thank you for taking the time to post feedback, it is very important to us. I am very sorry to see that you had challenges during your stay. Your comments will certainly be shared so we can rectify. We do hope that in the future we can welcome you back so we can provide a much better experience.

Thank you for the rating Morgan! We are glad to hear you enjoyed your visit and do hope to welcome you back again very soon.

Thank you for the review Marcia. We will be sharing your feedback with our team in order to better serve our guests in the future. We do hope you will reconsider staying with us so that we may better serve you next time. Thank you for being our guest.

Thank you for sharing a review Kathleen. We very much appreciate your feedback. Thank you for choosing to stay with us and we hope to see you again in the future.

Thank you for the great rating Paulo Souza. I do apologize for the parking inconvenience. We will be sharing your feedback with the valet team in order to provide better service in the future. Thank you for being our guest and we look forward to seeing you again in the future!

Thank you Rebecca for posting a review. We are so glad to hear that you enjoyed your stay and we do hope to welcome you back again very soon.Sincerely,Alan FGeneral Manager

Thank you for the rating Linda! We hope to see you again soon.

Thank you Heather for posting a review. We are very glad to hear you enjoyed your stay, especially the entertainment on the deck outside. We hope to welcome you back again.

Thank you for taking the time to post a review, your feedback is great appreciated. We are very glad to hear that you enjoyed your stay but do apologize that there were some challenges. Starbucks, while not service a complete breakfast menu, does have breakfast sandwiches, bagels, fresh fruit & parfaits to choose from while getting your morning coffee. While curtains do not close all the way, there is a black out drape behind the curtains which we will double check that particular room to ensure it is there. We do hope that we have the opportunity to welcome you back again soon.Sincerely,Alan FGeneral Manager

Thank you for the rating Larry. We do hope we have the opportunity to welcome you back again so we can provide an even better experience.Sincerely,Alan FGeneral Manager

Thank you for sharing a review Anieset. Happy belated birthday! We appreciate you choosing to spend your birthday with us the last several years. We do make every attempt to fulfill our guest's requests for specific room types or even rooms. Unfortunately, sometimes our hands are tied. Please reach out to the hotel directly about a week before your next visit and we'll try to get your special room assigned if possible. We look forward to seeing you again next year!

Thank you for the review WILLIAM. Many people love our live beachside music and offerings from the tiki bar. We're glad to hear that you did as well. Come back soon!

Thank you for the rating Robert, we do hope to welcome you back again!

Thank you for taking the time to share a review about your recent stay with us Lizette. I am very sorry that your vacation was hampered by this negative experience. I can assure you that it is the exception and not the rule as you hopefully found out in the new room that you moved to. I am glad that you enjoyed the location, food and friendly staff while you were here though. I do hope you will consider giving us another opportunity to serve you in the future. Thank you for being our guest.

Thank you for the rating Erik!

Thank you for the rating Richard!

Thank you for the rating! We hope to welcome you back again very soon.

Thank you for sharing a rating Amy. It seems that things didn't go as you expected and I apologize for that. I would appreciate the opportunity to speak with you more about your stay. I hope you'll consider contacting the hotel directly so that we may know how to better serve you in the future. Thank you for being our guest.

Thank you for taking the to post feedback, it is very important to us. We are very glad to hear you enjoyed your stay. I do apologize for the challenges you encountered but glad to hear they were rectified quickly. We do hope that we can welcome you back soon so we can provide an even better experience.Sincerely,Alan FGeneral Manager

Thank you for the rating Janry! We are glad to see you enjoyed your experience and do hope to welcome you back again soon

Thank you for the rating Nicole!

Thank you for the rating Jack. We do hope to welcome you back again soon.

Thank you for the rating James. We do hope to welcome you back again soon.

Thank you Erinn for posting feedback, it is very important to us. We are very glad to hear you enjoyed your stay. I am sorry to hear about the challenges with noise, we will certainly address with the valet team. We do hope that we can welcome you back again soon.Sincerely,Alan FGeneral Manager

Thank you for taking the time to provide feedback, it is very important to us. I am very sorry to hear that your experience was less than expectations. While the hotel is currently removing carpet in remaining guest rooms, it is posted on our website but we completely understand the frustration. We do hope that in the future we have the opportunity to welcome you back so we can provide a much better experience.Sincerely,Alan FGeneral Manager

Thank you Linda for taking the time to provide feedback. I sincerely apologize for the challenges you encountered with your guest room. We will follow up on those immediately. In terms of parking all hotels on Melbourne Beach do charge for self parking, between 14-16 each night. Our hotel, in an effort to enhance service in addition to the hotels parking primarily being across the street, have added valet service. We do hope that in the future we have the opportunity to welcome you back so we can provide a much better experience.Sincerely,Alan FGeneral Manager

Thank you for the rating Lawrence. We do hope to welcome you back again soon.

Thank you for the rating Tonya. We do hope to welcome you back so we can provide a better exeperience.

Thank you for the rating Charles we do hope to welcome you back again soon.

Thank you Lisa for taking the time to provide feedback, it is very important to us. We are glad to hear you enjoyed the service during your stay but I do apologize for the challenge you encountered. Cleanliness is an area our guests should not have to question and your comments will be reviewed with our team. We do hope that we have the opportunity to welcome you back so we can provide a much better experience.Sincerely,Alan FGeneral Manager

Thank you Sean for providing feedback. We do hope that we have the opportunity to welcome you back again very soon.

Thank you Agnes for the feedback. I am very sorry to hear that you encountered a challenge with the pool. We will certainly look into it further as the pool heater, while it was down for one day, has been up and running otherwise. The pool temperature is typically kept between 85-88 degrees.. We do hope that in the future we can welcome you back so we can provide a more complete experience.Sincerely,Alan FGeneral Manager

Thank you Brian for posting a review. We are very glad to hear that you enjoyed your stay and the service. We do hope to see you again soon.

Thank you James for taking the time to post feedback, it is very important to us. We are so glad to hear you enjoyed your stay and the service, as well as your experience at Longboards Oceanfront Grille. We do hope that we can welcome you back again soon.

Thank you Amelia for taking the time to provide feedback, it is important to us. Melbourne does tend to be more laid back and not quite as commercialized as many beach locations. There are numerous great restaurants and things to do in the area however the majority of them being in driving distance of the hotel. The hotel does also have a complimentary shuttle that operates with in 5 miles of the hotel. We do hope that we have the opportunity to welcome you back again in the future.Sincerely,Alan FGeneral Manager

Thank you for the rating Lindsay! We are glad to see you enjoyed your stay and do hope we can welcome you back again very soon.

Thank you Andrea for rating your stay. We do hope that we can welcome you back again very soon.

Thank you for the rating Mackenzie. I am very sorry to see that your stay did not meet expectations. We of course would like to find out more, as we use our guest feedback on a daily basis with our teams. I can be reached directly at the hotel.Sincerely,Alan FGeneral Manager

Thank you Donald for the feedback. We are glad to hear you enjoyed your stay and the service. We do hope that we can welcome you back again very soon.

Thank you Melissa for posting feedback, it is very important to us. We are very glad to hear you enjoyed your stay and the service. We do hope to welcome you back again very soon.

Thank you Autumn for taking the time to provide feedback, it is very important to us. We are so glad to hear that you enjoyed your stay and were able to enjoy some of the amenities the hotel has to offer. We do hope that we can welcome you back again soon.Sincerely,Alan FGeneral Manager

Thank you Maria for the rating and kind words. We are very glad that you enjoyed the service during your stay. We hope to welcome you back again soon.

Thank you for the rating Mylene. We are glad you enjoyed your stay and do hope to welcome you back again soon.

Thank you Stanley for providing feedback, it is very important us. We are very glad to hear that you had a great stay, however I do apologize for the confusion with parking. The hotel did recently switch to valet due to having limited spots available on the hotel side of the street. I will certainly review your comments with the team. We do hope that we can welcome you back so we can provide an even better experience.

Thank you Joanne for taking the time to provide feedback. We are glad to hear you had a comfortable stay and do hope to welcome you back again soon.