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Reviews of Hampton Inn & Suites Houston-Bush Intercontinental Aprt

3 out of 5
Hampton Inn & Suites Houston-Bush Intercontinental Aprt
15831 Jfk Blvd, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1005 reviews" "
Rating 8 - Good. 260 out of 1005 reviews" "
Rating 6 - Okay. 84 out of 1005 reviews" "
Rating 4 - Poor. 37 out of 1005 reviews" "
Rating 2 - Terrible. 45 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from ng on 23 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

4/10 Poor

John, Sweeny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from ng on 23 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful king suite and wonderful staff!
Stayed 1 night in Apr 2024
Response from ng on 21 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

dede

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the airport with shuttle service and parking available. Room was extremely clean and staff friendly.
Stayed 1 night in May 2024
Response from ng on 21 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Mary Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
I had difficulty calling for a shuttle to pick me up at the airport. However, when the shuttle did arrive, the driver was most helpful and congenial. The room was spacious but there was no hand soap at the sink and only a pouch of makeup remover. I have an early departure, so will miss breakfast, but I was told there will be a snack bag instead. A nice touch.
Stayed 1 night in May 2024
Response from ng on 17 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

4/10 Poor

JULIE

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff were nice.
Stayed 1 night in May 2024
Response from ng on 17 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Gayle

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from ng on 17 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from ng on 15 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Jennifer, Tolar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Took about 10 minutes for someone to show up at the desk, but after that check in was quick, room was clean and modern, yet comfy.
Stayed 1 night in May 2024
Response from Monica on 14 May 2024
Thank you for taking a moment to share your experience. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly room very clean
Stayed 1 night in May 2024
Response from ng on 14 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool. Extremely clean and friendly staff
Stayed 1 night in May 2024
Response from ng on 14 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

6/10 Okay

Richard, San Antonio

Travelled with family
Arrived to check in around 11:15pm and could not find anyone for 10-15 minutes to check us in. The room smelled moldy but was clean. The breakfast food was good. Just stay overnight for one night. Near IAH airport so planes are flying early and late. We knew this and stayed at this hotel due to our late arrival.
Stayed 1 night in May 2024
Response from NG on 7 May 2024
Mr. Tatum,I believe I apprised you of a situation I had to tend to which kept me away from the front desk. I also left a note at the desk and thanked you and your wife for your patience. But alas, you still mention this in your review.Anyways, it would have been nice if you brought up the issue of the smell at our attention when you encountered it !Thanks for your review

10/10 Excellent

Jason Chun Hong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Convient tongrt to airport and close to fast food restaurant. Also provides breakfast snacks and drinks anytime. With airport shuttle 5 min from airport
Stayed 1 night in May 2024
Response from Front Desk on 7 May 2024
Thank you for the review, We would to love to have you back soon!

8/10 Good

Martin, Allen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the airport Hampton however you could hear the planes overhead like they're in your room… needs much more sound protection, otherwise a very nice property.
Stayed 1 night in May 2024
Response from ng on 6 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from ng on 2 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Easy place for a stopover. Helpful staff, shuttle, breakfast.
Stayed 1 night in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank You for the review, we would love to have you visit us back soon!

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank You for the review, we would love to have you visit us back soon!

8/10 Good

richard thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from ng on 26 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ng on 25 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Dean, Hamilton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious rooms, friendly staff
Stayed 1 night in Apr 2024
Response from ng on 23 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, great shuttle services. Nice facility.
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank You for the review! Come visit us back soon!

8/10 Good

Pattie

Stayed 1 night in Mar 2024
Response from ng on 18 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

4/10 Poor

Natalie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty. Run down. No jacuzzi. One staff member running the place. Cable didn’t work. Water was hot and we didn’t get bed bugs so that counts for something
Stayed 1 night in Apr 2024
Response from NG on 16 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We would have loved to hear your concerns about the room while you were staying with us so that we could have corrected them during your stay.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a quick stop over near the airport. Would stay again
Stayed 1 night in Mar 2024
Response from ng on 15 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

2/10 Terrible

Stephen Tadgh

Disliked: Cleanliness, staff & service, property conditions & facilities
A cheap resort when you’re looking for somewhere to crash for a few hours.
Stayed 1 night in Apr 2024
Response from ng on 15 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We would have loved to hear your concerns about the room while you were staying with us so that we could have corrected them during your stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything
Stayed 1 night in Apr 2024
Response from ng on 15 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Teri

Stayed 1 night in Apr 2024
Response from ng on 29 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Cold shower, very noisy AC, no sleep
Stayed 1 night in Apr 2024
Response from ng on 5 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback ! Sorry we couldn't accommodate your needs to the best of our abilities and provide you the best of service. We look forward to your next stay. Happy travels!

4/10 Poor

Shelly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower did not have hot water. The faucet simply didn’t turn to hot water - only cold. So no shower. The bathroom sink had hot water at night, bit the next morning it wasn’t working.
Stayed 1 night in Apr 2024
Response from Front Desk on 5 Apr 2024
Thank you for the review, we appologize the inconvenience and will forward this to out Maintenance department.

6/10 Okay

William

Travelled with partner
Airport jet takeoff noise until about 10pm., so consider this if you are planning to go to bed early. We were at the desk trying to check in for about 15 minutes (calling out heeelllooo is anyone here???) before the desk clerk finally came from the breakfast area. She then acted as if we had disturbed her. There was no welcome gift for being a Hilton Honors member on check in.
Stayed 1 night in Apr 2024
Response from ng on 4 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback ! Sorry we couldn't accommodate your needs to the best of our abilities and provide you the best of service. We look forward to your next stay. Happy travels!

10/10 Excellent

Gabriel Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for layovers
Stayed 1 night in Apr 2024
Response from Lenell on 2 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Lyne

Stayed 1 night in Apr 2024
Response from ng on 22 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

Bhakti

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Its time to upgrade the rooms and facility, the insulated glasses windows may help to reduce the airplane noises in the rooms. If double glazed not much help you may try the tripled glazed windows.
Stayed 3 nights in Mar 2024
Response from ng on 31 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

John D

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Need more lighting in rooms. Staff great
Stayed 1 night in Mar 2024
Response from ng on 30 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

6/10 Okay

Rachel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
There were no bed sheets or pillows for the pull out sofa bed. Seemed understaffed on Saturday night. No juice for the breakfast for both days of our stay. Sausage patties for the breakfast were very dry. Manager did chat with us during breakfast one morning, which was nice. Overall, clean.
Stayed 2 nights in Mar 2024
Response from Front Desk on 26 Mar 2024
Thank you for your feedback, we will pass this information to management.

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when i travel, its clean, convenient and the staff is helpful and nice
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for your review! Please come back and visit us

10/10 Excellent

Debora, Anchorage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel! Used it for a one night stay in transport it was very convenient and comfortable.
Stayed 1 night in Mar 2024
Response from Lenell on 21 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly
Stayed 2 nights in Mar 2024
Response from Front Desk on 20 Mar 2024
Thank you for the kind review! We hope to see you soon!

6/10 Okay

Stefan

Travelled with partner
The property was decent
Stayed 1 night in Mar 2024
Response from ng on 19 Mar 2024
Dear Guest - Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Adrian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quality hotel for the price, spacious rooms with big bathrooms and walk in showers, the free breakfast is good with excellent coffee, the manager Lenell is very friendly and welcoming and Terry the shuttle driver is funny, very friendly and a great driver, we enjoyed our stay here and wouldn’t hesitate staying here again!!
Stayed 2 nights in Mar 2024
Response from ng on 18 Mar 2024
Dear Guest - Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

ELISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ng on 18 Mar 2024
Dear Guest - Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Yamileth

Liked: Cleanliness, staff & service, property conditions & facilities
Co
Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for your time and review! We would love to see you back again!

10/10 Excellent

Daniel, Baton Rouge

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hassle
Stayed 1 night in Mar 2024
Response from Lenell on 17 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, nice clean rooms, updated with a nice variety for breakfast items
Stayed 1 night in Mar 2024
Response from Lenell on 17 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

8/10 Good

DIANA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lenell on 17 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

10/10 Excellent

Michele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely accommodating and helpful! Allowed us to hang out in our room until it was time for our flight!
Stayed 1 night in Mar 2024
Response from NG on 14 Mar 2024
Dear Guest - Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel nice, clean and with great service! We look forward to your next stay. Happy travels!

4/10 Poor

Michele

Sorry, but tbh the pillows were so flat, the bed itself smelled, airplane sounds overhead expected, but not gravel pit next door.
Stayed 1 night in Mar 2024
Response from ng on 12 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback !

10/10 Excellent

Viorica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ng on 12 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback !

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ng on 12 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback !

2/10 Terrible

Randy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very unorganized
Stayed 1 night in Mar 2024
Response from ng on 11 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback !