Property grounds

Reviews of Best Western Plus Hood River Inn

3 out of 5
Best Western Plus Hood River Inn
1108 E. Marina Way, Hood River, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 1000 reviews" "
Rating 8 - Good. 249 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Property conditions & facilities
Great property and half the rooms have a view of the Columbia River close up. Shopping is across the freeway but only 3 minutes away in Hood River. White Salmon on the Washington side is just across the bridge and Trout Lane and Mt. Adam’s is a short drive away.
Stayed 1 night in May 2024
Response from Raquel V. on 20 May 2024
Thank you for sharing your informative review, Gary. We are pleased you enjoyed your visit and hope to see you again real soon.

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a beautiful weekend staying here
Stayed 3 nights in May 2024
Response from Raquel V. on 16 May 2024
We are pleased you enjoyed your visit with us, Candy! Please come and see us again!

10/10 Excellent

Philip, South Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Views!!!!! we booked the Executive room with balcony. It is so beautiful! We sat out on our balcony for most of the evening, enjoying the view of the Columbia river. We ate dinner at the hotels restaurant, and the food and service was fantastic. we also swim in the pool and it was a great way to end our busy day.
Stayed 1 night in May 2024
Response from Raquel V. on 16 May 2024
We are pleased to hear you enjoyed your Executive Level River View King room, Philip. It really is our most popular room type! Thank you for sharing your experience, including our available amenities. We look forward to your return!

10/10 Excellent

Jim

Stayed 1 night in May 2024
Response from Raquel V. on 16 May 2024
Thank you so much for sharing your perfect 5 rating, Jim!

10/10 Excellent

John, Alameda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly people great view of the river
Stayed 1 night in Apr 2024
Response from Raquel V. on 15 May 2024
Your kind words mean so much to us, John. Thank you for sharing your perfect rating.

10/10 Excellent

Delta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Raquel V. on 14 May 2024
Thank you for your rating, Delta! We hope to have you stay with us again on your next visit to the area!

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the view of the Columbia River the staff were friendly.
Stayed 1 night in May 2024
Response from Raquel V. on 2 May 2024
Thank you so much for your perfect rating, Rosa. We are so pleased that you enjoyed your stay with us, including the view and our staff. We look forward to your next return.

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
The view from our room was stellar. Check in was a little ridiculous because we had to go through it twice.
Stayed 1 night in Apr 2024
Response from Raquel V. on 2 May 2024
Thank you for sharing your rating, Peter. We hope to earn that last star on your next visit. Please come and see us again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the best Best Western I’ve ever stayed at. I wasn’t expecting a lot after staying in several over the past few days but the Hood River location has a beautiful view and a great restaurant. Will make a point of visiting there again in the near future.
Stayed 1 night in Apr 2024
Response from Raquel V. on 29 Apr 2024
Thank you so much, John. We are so happy to hear that you were pleasantly surprised with our location and enjoyed so many of our amenities. We look forward to your return!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean. The restaurant and bar in the main lobby is amazing and worth a stay just to hit them up
Stayed 2 nights in Apr 2024
Response from Raquel V. on 29 Apr 2024
Thank you for your perfect rating and kind compliments, Ashley. We are so pleased that you enjoyed our restaurant and found our hotel clean and to your standards. We hope to see you again!

6/10 Okay

Dennis, OCEAN PARK

Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable. Did not like having to establish WiFi each day. At best it was clunky to do so. The conference I attended also had serious issues connecting Points in every session I attended. Very disappointing when a speaker cannot display what they’re presenting. They need to figure this out.
Stayed 4 nights in Apr 2024
Response from Raquel V. on 29 Apr 2024
Thank you for sharing your insights, Dennis. I’m sorry to hear that the Wi-Fi was problematic for you as well as your conference. We will share your feedback with our sales Ian’s catering team. We hope to see you again in the future

8/10 Good

Jenifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Right on the river.
Stayed 1 night in Apr 2024
Response from Raquel V. on 25 Apr 2024
Thank you for sharing your rating and feedback, Jenifer. We hope to see you again.

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant is wonderful, though quite expensive (but aren't they all now?). The river-view room, including the bed, is first class in every way if just a tiny bit small for a deluxe room.
Stayed 1 night in Apr 2024
Response from Raquel V. on 29 Apr 2024
Thanks so much for sharing your compliments and feedback, Benjamin. We are pleased to hear you enjoyed your stay and hope to see you again.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely helpful and made reccomendations since it was my first time to the area. The room was clean with beautiful view. I didn’t eat at the restaurant, instead choosing to walk the river walk right outside the hotel to a local brewery. My only issue was the sounds from the hall could be heard pretty easily. I used the fan on the A/C and heat unit to dull that so it wouldn’t wake me. I would stay here again.
Stayed 1 night in Apr 2024
Response from Raquel V. on 24 Apr 2024
Thank you so much for your helpful and complimentary review, Tamara. We are so pleased that our staff was helpful and you enjoyed your stay with us. We are sorry to hear about the hall noise. Everyone is a different type of sleeper and we appreciate that you took advantage of the fan to "white noise" out any sounds. We look forward to your return!

8/10 Good

Gunjan, Beaverton

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Raquel V. on 24 Apr 2024
We appreciate you sharing your rating, Gunjan!

10/10 Excellent

Tashina, Warm Springs

Stayed 2 nights in Apr 2024
Response from Raquel V. on 13 May 2024
We appreciate you sharing your perfect 5 rating, Tashina!

10/10 Excellent

Reveka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Raquel V. on 23 Apr 2024
Thank you for your perfect 5 rating, Reveka!

8/10 Good

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Most was okay, but at least in the east building, there was too much freeway noise for the rooms not facing the river.
Stayed 2 nights in Apr 2024
Response from Raquel V. on 23 Apr 2024
We are sorry to hear that your room location was noisy, Leo. Everyone is a different type of sleeper and we are happy to place you in a quieter location. We hope to see you again.

10/10 Excellent

Igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location by the river
Stayed 1 night in Apr 2024
Response from Raquel V. on 23 Apr 2024
We are happy to see you enjoyed our riverside location, Igor. Please come and visit again!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
So good!
Stayed 1 night in Apr 2024
Response from Raquel V. on 23 Apr 2024
Thank you for your glowing review, Jordan! Please come and visit us again.

10/10 Excellent

Cheri, Gresham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent two sessions in the pool area which was well kept and the waters were the best temperature.
Stayed 1 night in Apr 2024
Response from Raquel V. on 15 Apr 2024
Thank you for your rating and compliments, Cheri! We are pleased you enjoyed the pool as we just changed the water fresh this week. It is a very popular spot! We look forward to seeing you again.

10/10 Excellent

Allison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location with beautiful views and facilities and very economical.
Stayed 2 nights in Apr 2024
Response from Raquel V. on 11 Apr 2024
Thank you, Allison, for sharing your perfect rating with us!

6/10 Okay

Gayle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
We loved how clean the room was. The amenities of the room were perfect. Loved having a mini fridge.
Stayed 1 night in Apr 2024
Response from Raquel V. on 8 Apr 2024
Thank you so much for your rating and kind compliments, Gayle. We hope to see you again soon!

10/10 Excellent

Lizbeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is amazing
Stayed 1 night in Apr 2024
Response from Raquel V. on 8 Apr 2024
We are happy to see you had an enjoyable stay, Lizbeth! See you on your next visit!

8/10 Good

Amber

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location
Stayed 4 nights in Apr 2024
Response from Raquel V. on 8 Apr 2024
Thank you so much for sharing your rating, Amber. We hope to improve on your next visit to the area!

10/10 Excellent

amy, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here, even though we come to Hood River often. Love the fact that it’s central and the restaurant is so nice! Staff, views and rooms so nice.
Stayed 2 nights in Mar 2024
Response from Raquel V. on 1 Apr 2024
Thank you for sharing your perfect rating and kind words, Amy. We are so happy we made a good impression and look forward to seeing you again.

10/10 Excellent

Devonna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant, staff and amenities! We loved our stay. We will definitely be coming back during our next stay in Hood river.
Stayed 1 night in Mar 2024
Response from Raquel V. on 1 Apr 2024
Thank you so much for your compliments, perfect rating, and promise to return, Devonna! We can't wait to see you again.

10/10 Excellent

Tia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very family friendly and beautiful!
Stayed 2 nights in Mar 2024
Response from Raquel V. on 1 Apr 2024
Thank you so much for taking the time to share your rating, Tia! We are so pleased you enjoyed your visit with us.

4/10 Poor

Eva

Travelled with partner
Ive stayed at this hotel in the past and always enjoyed my stay. This time however, i found my room outdated and the bed was awful. We were up all night and almost left at 12am once we were tired of tossing and turning. The view of the Columbia River and the hopes of waking to eagles hunting is the only reason we stayed. I will not be coming back. Just wasnt worth the price.
Stayed 1 night in Mar 2024
Response from Raquel V. on 27 Mar 2024
Thank you for your feedback, Eva. We are sorry that the room you booked online was not what you had hoped for. You previously booked a top-level room on the Executive floor so we can see where this one did not meet your needs or expectations. We are sorry to hear the bed was uncomfortable for you and will look into its condition. We wish you safe travels.

10/10 Excellent

Natalie

Stayed 1 night in Mar 2024
Response from Raquel V. on 26 Mar 2024
Thank you for your perfect rating, Natalie! We are so pleased you enjoyed your Executive River King room. We Look forward to your next visit!

6/10 Okay

MARINETTE, VANCOUVER

Travelled with partner
No free breakfast because they have a restaurant on premises but Mcdonalds a walking distance! The aircon in the room was making noises and won't call off.
Stayed 1 night in Mar 2024
Response from Raquel V. on 20 Mar 2024
Thank you, Marinette, for sharing your feedback and insights. You’re correct, we haven’t had breakfast included in our rates for about 4 years. We are sorry to hear about the air conditioning unit being noisy. Please know we are always happy to take a look and fix any problem that we can while you were here. We hope to have the opportunity to host you again.

10/10 Excellent

Rebecca, Omaha

Stayed 1 night in Mar 2024
Response from Raquel V. on 8 Apr 2024
Thank you so much for your perfect rating, Rebecca! Please come and see us again soon.

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, property conditions & facilities
We have been staying at the best Western for years. The view is beautiful and we love shopping downtown and walking in the waterfront. The representative that checked us in was not the most personable and could have used more eye contact and engagement with us. otherwise our state was wonderful.
Stayed 1 night in Mar 2024
Response from Raquel V. on 20 Mar 2024
Thank you so much for sharing your rating and feedback, Kathy. We truly appreciate your return business and are so happy you enjoy our location. We are sorry for the poor experience at arrival and will use your comments as a training tool. Until next time, safe travels and we look forward to see you again

6/10 Okay

Linda, prosser

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
No free breakfast like usual
Stayed 1 night in Mar 2024
Response from Raquel V. on 11 Mar 2024
Thank you for your feedback, Linda. We did stop offering free breakfast in our rates back in 2020. We hope to have the opportunity to improve on your experience with a future visit. Safe travels!

4/10 Poor

Korina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They allowed a large group of teen boys to run the halls all night long cussing and banging on doors. We called at 12 pm and again at 2pm and they said other people called too and security was coming. It continued until after 4pm. Completely ruined our stay and kept for 4 year old and myself awake. In the morning the front desk staff just apologized and didn’t offer anything else. These 12-14 year old boys were drinking and kicking our doors repeatedly
Stayed 2 nights in Mar 2024
Response from Raquel V. on 11 Mar 2024
Thank you for your feedback, Korina. We are sorry to hear your stay wasn't as restful as we had hoped. I checked with our late night staff who said the issue was addressed before midnight and he received no calls about the issue after 11:30pm. We hope to invite you back for a visit another time to improve on your experience.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Just lovely with a great restaurant!!
Stayed 1 night in Mar 2024
Response from Raquel V. on 7 Mar 2024
Thank you, Don! We are so happy you found us and enjoyed what we have to offer. We look forward to your return!

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, incredible view!
Stayed 2 nights in Mar 2024
Response from Raquel V. on 6 Mar 2024
We are so pleased you enjoyed your visit with us, Dean! We look forward to your return. Safe travels.

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2024
Response from Raquel V. on 1 Mar 2024
Thank you, Rebecca, for sharing your perfect rating with other potential travelers. We are pleased your riverview room was exactly what you wanted. We hope to see you again soon!

8/10 Good

Marc

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Raquel V. on 26 Feb 2024
Thank you for sharing your rating about your stay, Marc. We hope to see you again!

6/10 Okay

Britne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Raquel V. on 26 Feb 2024
Thank you for sharing your rating, Britne. We are sorry to see your stay wasn't up to our normally outstanding standards. We hope to have the opportunity to host you again and improve on your experience. Safe travels!

8/10 Good

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Customer service was ok the gentleman that help us was not very friendly .. other than that place is Nice .. everyone that was cheking in was getting discounts on a Dinner or Breakfast.. but like i said the gentleman was not very friendly just handed me my keys and sent me on my way.. with no Discounts on anything..
Stayed 1 night in Feb 2024
Response from Raquel V. on 19 Feb 2024
Thank you for your feedback and rating Maria. We are sorry you did not feel our staff was friendly at arrival. We no longer offer complimentary breakfast but have promotions for certain rate plans. We do hope to see you again and improve on your experience. Safe travels!

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the coffee was terrible. 8 would get better coffee for sure!
Stayed 2 nights in Feb 2024
Response from Raquel V. on 19 Feb 2024
Thank you for sharing you rating and comments for improvement. We do hope to see you again!

8/10 Good

DONALD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 1 bed room suite was very roomy and great views of the Columbia River.The bath room could use some upgrades.It was a little noisy probably because it was so many guests.All in all very nice and I would go back.
Stayed 1 night in Feb 2024
Response from Raquel V. on 19 Feb 2024
Thank you for your kind review and rating, Donald. We are happy you enjoyed our ADA King River Suite. We have bathroom upgrades coming up in the very near future, so I hope we have the opportunity to see you again!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff and close to all the fun places to go in Hood River.
Stayed 1 night in Feb 2024
Response from Raquel V. on 19 Feb 2024
Thank you for sharing you perfect 5 rating, Christina! We appreciate your compliments about our staff and location. We hope to see you again!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Raquel V. on 19 Feb 2024
Thank you for sharing your perfect 10 rating, Rachel. We are pleased to see that you enjoyed your visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Raquel V. on 13 Feb 2024
Thank you for kindly sharing your perfect 10 rating for your stay!

6/10 Okay

Cristina

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
TV wouldn’t work but the service was good for the most part! Room was clean.
Stayed 1 night in Jan 2024
Response from Raquel V. on 9 Feb 2024
Thank you for sharing, Cristina. We are sorry to hear of your poor TV service. We are always happy to attend to the issue right away. We hope to see you again.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and spacious rooms. Just wish breakfast was included. Restaurant in sight is pretty pricey.
Stayed 1 night in Jan 2024
Response from Raquel V. on 29 Jan 2024
Thank you for your rating and feedback, Andrea. We are pleased you enjoyed your visit with us and hope to see you again on your next trip to the area.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raquel V. on 29 Jan 2024
Thank you so much for perfect rating, Laura. It means so much to us for you to share with other potential travelers. We look forward to your return!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raquel V. on 26 Jan 2024
We appreciate you taking the time to share your perfect rating, Thomas!