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Reviews of Holiday Inn Express Holland, an IHG Hotel

2.5 out of 5
Holiday Inn Express Holland, an IHG Hotel
12381 Felch Street, Holland, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 642 out of 971 reviews" "
Rating 8 - Good. 252 out of 971 reviews" "
Rating 6 - Okay. 46 out of 971 reviews" "
Rating 4 - Poor. 17 out of 971 reviews" "
Rating 2 - Terrible. 14 out of 971 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Amal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Alan, Winter Garden

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient parking, good breakfast
Stayed 3 nights in May 2024
Response from General Manager on 24 May 2024
Dear Alan,Thank you for leaving us a review about your most recent stay with us.We appreciate your kind words about our hotel and we are glad to hear that you enjoyed your stay with us! We hope to see you again the next time you find yourself in the Holland area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Sindhy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Dear Sindhy,Thank you for leaving us a review about your most recent stay with us.We appreciate your kind words about our hotel and we are glad to hear that you enjoyed your stay with us! We hope to see you again the next time you find yourself in the Holland area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Hanadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
15 minutes to the beach Friendly staff
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Dear Hanadi,Thank you for leaving us a review about your most recent stay with us.We appreciate your kind words about our hotel and we are glad to hear that you enjoyed your stay with us! We hope to see you again the next time you find yourself in the Holland area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

James C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on 18 May 2024
Dear James C.,Thank you for leaving us a review about your recent stay at the Holiday Inn Express of Holland.We are glad you enjoyed your stay and hope to see you again the next time you find yourself in the Holland area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
You met all my expectations
Stayed 2 nights in May 2024
Response from General Manager on 18 May 2024
Dear George,Thank you for leaving us a review about your recent stay at the Holiday Inn Express of Holland.We are glad you enjoyed your stay and hope to see you again the next time you find yourself in the Holland area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms were great and mattresses very comfortable.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Marie,Thank you for leaving us a review about your recent stay at the Holiday Inn Express of Holland. We are so pleased to hear that you enjoyed your stay and appreciate your kind words about our hotel and rooms. We look forward to seeing you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Karina Uresti

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024
Response from General Manager on 4 May 2024
Dear Karina,Thank you so much for your comments about your recent stay at the Holiday Inn Express of Holland.We are so pleased to hear that you enjoyed the service we provide at our hotel! We hope to see you again soon!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

8/10 Good

Dayna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very clean. I reccomend it to anyone traveling to holland.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Dayna,Thank you for choosing the Holiday Inn Express of Holland for your stay. We appreciate your kind words and look forward to hosting you again the next time you find your self in the area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. We used it for our home base as we traveled the area. No problems and check-in was smooth as glass.
Stayed 3 nights in Apr 2024
Response from General Manager on 4 May 2024
Dear James,Thank you so much for taking the time to leave us a review about your most recent stay with us.We are so pleased to hear that you enjoyed your stay with us and we hope to see you again the next time you're in the Holland area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

8/10 Good

Allison

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and pool! The kids loved the Michigan shaped pool and awesome hottub that was indoor/outdoor. Our room was clean. The bathroom fan was dusty but other than that, everything was great. Perfectly located to every restaurant and just a short trip to downtown Holland. Will be back!
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for leaving us a review about your recent stay at the Holiday Inn Express of Holland.We are glad to know that you enjoyed your stay with us and that you and the family enjoyed or pool and spa area. We hope to see you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful in giving us a room that met my special needs. They showed us the room before we checked in to make sure we would like it.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for leaving us a review about your recent stay at the Holiday Inn Express of Holland.We are glad to know that you enjoyed your stay with us and we appreciate your kind words about our staff! We hope to see you again the next time you find yourself in the Holland area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
It was a place to stay
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Michael,Thank you for leaving us a review about your most recent stay with us. I am sorry to hear that we did not meet all of your expectations. We do hope that you will give us another try the next time you find yourself in the Holland area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Joe

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and whirl pool areas.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Joe,Thank you for leaving us a review about your recent stay at the Holiday Inn Express of Holland.We are glad to know that you enjoyed your stay with us and we appreciate your kind words about our pool and spa! We hope to see you again the next time you find yourself in the Holland area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub times, convience and clean.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Michelle,Thank you for leaving us a review about your recent stay at the Holiday Inn Express of Holland.We are glad to know that you enjoyed your stay with us and we hope to see you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast friendly staff
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Joseph,Thank you so much for taking time out of your day to leave us a review about your recent stay at the Holiday Inn Express of Holland! We appreciate your kind words about our staff and our breakfast. We do hope to see you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Stacie

Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Dear Stacie,Thank you for filling out a survey about your recent stay at the Holiday Inn Express of Holland.We hope to see you again the next time you find yourself in the area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Apr 2024
Dear Laura,Thank you so much for leaving us a review about your recent stay at the Holiday Inn Express of Holland. We are so pleased to hear that you enjoyed your stay with us and we hope to see you again the next time you find yourself in the area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Melissa

Travelled with family
Liked: Property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Melissa,Thank you so much for taking time to share your experience at the Holiday Inn Express of Holland. We are so happy to hear that you enjoyed your stay with us and we are looking forward to your next trip out to the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Renee J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed these rooms. They were immaculate and comfortable. We had the 4th floor corner and it was great. The hot tub and pool are great too.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Renee J.,We are so glad to hear that you enjoyed your stay with us! We look forward to seeing you again on your next trip out to the Holland area.Sincerely,Erica Cowan

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 15 Mar 2024
Dear Cassandra,Thank you so much for leaving us a review about your recent stay at the Holiday Inn Express of Holland.We are very pleased to hear that you enjoyed your stay with us and we look forward to seeing you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

8/10 Good

Ember

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice stay very crowded and they need to patrol pool area better. Unsafe conditions with children running around wet pool unsupervised.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Ember,Thank you for taking time out of your day to leave us a review. We are glad to hear that you enjoyed your stay with us! I am sorry that the level of supervision at the pool and hot tub did not meet your expectations. I will share your comments with our staff to come up with solutions to this issue you have brought to our attention.We hope to see you again the next time you are in the Holland area!Sincerely,Erica Cowan

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Tabatha,We are so pleased to hear that you enjoyed your stay with us! We hope to see you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

8/10 Good

Lloyd K

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from General Manager on 26 Feb 2024
Dear Lloyd,Thank you so much for leaving us a review about your most recent stay with us! We are so glad to hear that you enjoyed your stay with us. We are looking forward to your next visit to the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Love the pool and hot tub, game room and gym. Rooms are nice and clean, beds/pillows are SUPER comfy! Great breakfast too
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Megan,Thank you for leaving us your comments and pictures regarding your previous stay with us. We appreciate your kind words about our hotel and breakfast! We are looking forward to your next stay with us.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

8/10 Good

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice here. Very clean. Friendly and helpful staff
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Hello Abigail,Thank you so much for leaving a survey about your stay with our hotel! We are so glad to hear that you enjoyed your stay with us and we appreciate your kind words about our staff and property. We hope to see you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Tamara,Thank you for leaving us a review! We are so pleased to hear that you enjoyed your stay with us. We are looking forward to seeing you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for a weekend trip. The hotel was clean and it had kind and helpful staff.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Cheryl,Thank you so much for your kind words about our hotel! We truly appreciate it and are so glad you enjoyed your stay with us.We hope to see you again soon!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express of Holland

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Really comfy beds and great pool area
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Hello Debra,Thank you so much for your kind words about our hotel! We are so glad you enjoyed your stay with us.We hope to see you again the next time you find yourself in the Holland area!Sincerely,Erica CowanGeneral ManagerHoliday Inn Express Holland

10/10 Excellent

bria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Hello Bria,Thank you so much for providing us with your feedback! We are glad to hear that you enjoyed your stay with us.We are looking forward to seeing you again!Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

10/10 Excellent

Braxton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chastity

Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Chastity,Thank you so much for taking time to fill out a survey! We are very pleased to hear that you enjoyed your stay with us and are looking forward to seeing you again the next time you find yourself in the Holland area.Sincerely,Erica CowanGeneral ManagerHoliday Inn Express

8/10 Good

Ivan, Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth, Morgan Hill

Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Tamra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
property was very nice. Rooms were clean and beds were comfortable and nice. Breakfast was excellent. Would stay again anytime
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Hello Tamra,Thank you for taking time out of your day to leave us a review. We appreciate your comments about your stay and are looking forward to your next arrival with us!Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

10/10 Excellent

Corrina

Best value for money, ever
We’re on a coast-to-coast road trip and this is by far the best hotel we’ve stayed in. Scrupulously clean rooms and adequate bathroom toiletries. Quiet with not a peep from outside or the other rooms. Breakfast was hot and delicious. Will definitely return.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Hello Corrina,Thank you so much for your kind words about our hotel! We are glad you enjoyed your stay with us and are excited for your next trip out to the Holland area!Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast staff was very pleasant and helpful.
Stayed 2 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Hello Mark,Thank you so much for leaving us a review about your recent stay with us. We are very happy to hear that you found our staff to be pleasant and helpful! We hope to see you again the next time you find yourself in the Holland area.Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very helpful.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Hello Nancy,Thank you for your kind words about our staff! We appreciate you taking the time out of your day to tell us about your most recent stay with us. We hope to see you again the next time you find yourself in the Holland area!Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

10/10 Excellent

William K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Good, only thing was the juice dispenser wasnt working at start of breaskfast 2nd day. The girl had it working a little later.
Stayed 2 nights in Nov 2023
Response from General Manager on 2 Jan 2024
Hello William,Thank you so much for taking time out of your day to leave us a review about your most recent stay with us. I am sorry to hear that you had an issue with our juice machine in our breakfast area. We appreciate your patience as we worked to get it back up and running for you! We hope to see you again the next time you find yourself in the Holland area.Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

8/10 Good

Jerry

Stayed 1 night in Nov 2023

6/10 Okay

Antonio

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023

10/10 Excellent

bodhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Do not regret my stay here. Beats other hotel prices and has better amenities. The hot tub is amazing!
Stayed 2 nights in Nov 2023
Response from General Manager on 2 Jan 2024
Hello Diana,We are so happy to hear that you enjoyed your stay with us! We hope to see you again on your next visit out to the Holland area!Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and clean
Stayed 2 nights in Nov 2023

10/10 Excellent

emil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It is perhaps unique in its design I've never seen a Holiday inn Express that was built in this fashion quite a beautiful building
Stayed 1 night in Nov 2023
Response from General Manager on 2 Jan 2024
Hello Joseph,Thank you for leaving us a comment about your most recent stay with us! We appreciate your feedback on our unique building, as we like to display the Dutch Culture that resonates within the city of Holland. We are looking forward to your next visit to the city of Holland!Sincerely,Erica Cowan General ManagerHoliday Inn Express Holland

8/10 Good

Darryl

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023