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Reviews of Country Inn & Suites by Radisson, Holland, MI

3 out of 5
Country Inn & Suites by Radisson, Holland, MI
12260 James St, Holland, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 403 out of 1001 reviews" "
Rating 8 - Good. 333 out of 1001 reviews" "
Rating 6 - Okay. 143 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Paige

Liked: Staff & service
Stayed 3 nights in May 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good value for the money. Bathroom had mold on ceiling otherwise was good. Beds very comfortable.
Stayed 2 nights in May 2024

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the rate it's a good clean option. The gentleman at the front desk was very nice and accomadating. The facility is well maintained and clean. The room was a good size, comfortable and clean (except the long hair hanging from the mirror and the bathroom vent was pretty dirty). The only real issue we had, the rooms are not sound proof, we heard our neighbors all night. By 2am they went to bed, we know this because we then heard them snoring. But again, for the price it was a good option for one night!
Stayed 1 night in May 2024

6/10 Okay

Beth

Liked: Cleanliness, property conditions & facilities
One elevator. Difficult to use caddies as you don’t have level areas. If someone arrives from out of town 1 hour early they should not be given “early arrival fee”. The rooms are Nice, clean and comfortable but the property needs help.
Stayed 1 night in May 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was fine. Staff was very friendly and helpful.
Stayed 1 night in May 2024

6/10 Okay

Timothy

Travelled with partner
Liked: Amenities
Disliked: Staff & service
The room was decent, but the girl with glasses running the front desk was rude. From the nasty looks she gave me I was uncomfortable even approaching her with other questions I had. Then three hours before check out the hotel sent me a text, saying I could do “contact-free” checkout. Just leave the key cards in the room and they will quickly send me my receipt. But they never sent the receipt.
Stayed 2 nights in May 2024

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was actually great! It is had to find, get to though.
Stayed 1 night in May 2024

4/10 Poor

Becki

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not good at all! Housekeeping came into room twice way before checkout.
Stayed 2 nights in May 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from rome on 21 May 2024
i hope u come bace

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

sumit, Wheeling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in May 2024
Response from rome on 21 May 2024
i like that u love the location

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Arben

Travelled with family
Liked: Staff & service
It was average at best but I guess you get what you pay for even though it was overpriced because of the holiday season/festivals in the area
Stayed 1 night in May 2024

10/10 Excellent

Elaine G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, facility was very clean.
Stayed 1 night in May 2024

10/10 Excellent

Eva, Wyandotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and in a great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The room was quiet and you didn’t hear your neighbors. It was clean and the breakfast was fine. No complaints about it at all.
Stayed 4 nights in May 2024

6/10 Okay

Catherine

Travelled with partner
We had used Kleenex between bed and nightstand, sink was slow to drain, and fan was super loud.
Stayed 2 nights in May 2024

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hard to find.
Stayed 2 nights in May 2024

10/10 Excellent

Deborah

Liked: Amenities
Easy check in and very clean! The pool was crystal clean
Stayed 1 night in May 2024

8/10 Good

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close every thing.
Stayed 2 nights in May 2024

6/10 Okay

Elena, Bloomington

Travelled with family, Travelled with pets
Shared onsite.
Stayed 2 nights in Apr 2024

6/10 Okay

John

Travelled with partner
Fine for the night. Could use some updating.
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the look of the hotel. Their breakfast dining area was a great size and the breakfasts had a nice variety. The staff were extremely helpful and pleasant. Would definitely stay there again.
Stayed 2 nights in Apr 2024

4/10 Poor

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down property, surface somewhat clean but the whole place needs deep cleaning and refurbishing. Shutters missing, wall paper pealing off, grime in corners of the bathroom, facet in shower had plastic device overtop making it usable but not repaired. Carpet very old and dirty/ sticky. Looks like the owners have not invested much if anything to the property in a very long time. Weird location in the back parking lot of a mostly abandoned shopping center with few signs of the hotel. To top it off my credit card was charged a $100 deposit plus 2 other charges totally double the rate I booked and the manager told me to check with my bank- “ it’s a system issue”. Very very disappointing experience.
Stayed 2 nights in Apr 2024

4/10 Poor

Eileen

Travelled with partner
Liked: Staff & service
The whole place needs an update. Also, not in a great area. The strip mall you drive by to get to the property is deserted. Staff was ok. The only great thing was the soft towels!
Stayed 1 night in Apr 2024

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street light was outside my window
Stayed 1 night in Apr 2024

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms need to be updated.
Stayed 2 nights in Apr 2024

8/10 Good

Barbara, Joliet

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Good hotel room.
Stayed 1 night in Apr 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Ethan

Stayed 4 nights in Apr 2024

8/10 Good

Mary Anne

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Close to attractions
Stayed 2 nights in Apr 2024

6/10 Okay

jo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Can improve overall cleanliness. Inside of windows dirty and needs tlc. Spot in shower of 247 not clean. Walls and ceilings show drywall patches and stains. Beds and floors clean so that was good. Breakfast was good and service great! Coffee not so good.
Stayed 1 night in Apr 2024

10/10 Excellent

Geralyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located close to the downtown area. It was clean and the staff was courteous. Our room was next to a family that had an infant so sleeping was not the greatest but that was not the fault of the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for us as it was centrally located to all the antique shops. Easy to find, very nice staff, and great breakfast. The black out shades were two different lengths and one side was 2 inches above the bottomof the widow, so it let in a lot of light. Unfortunatley for us, the king size bed was too soft and killed my back, so i got very little sleep.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janet, Dorr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds. Clean. The staff responded quickly to our requests.
Stayed 1 night in Apr 2024

10/10 Excellent

Georgia

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very good value. Front desk very friendly and welcoming. Beds and pillows comfortable. Having coffee and tea available as well as chocolate chip cookies throughout afternoon nice touch. Breakfast offerings were far more than expected.
Stayed 1 night in Apr 2024

10/10 Excellent

Christian

Liked: Amenities
I love saying there the pool and the gym are so fun and nice
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy M

Liked: Cleanliness, staff & service, property conditions & facilities
The attendant was very friendly
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet location. Clean . Will stay afain!
Stayed 1 night in Mar 2024

8/10 Good

Kevin, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 1 night in Mar 2024

2/10 Terrible

Deb

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Jasmine at the front desk was very professional and was willing to help anyway she could
Stayed 2 nights in Mar 2024

8/10 Good

Debbie

Liked: Amenities
It was set back from the highway.
Stayed 2 nights in Mar 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. My only complaint is that the walls were very thin, and I heard things from next door that I'd rather not.
Stayed 1 night in Mar 2024

10/10 Excellent

Jemal

Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there 25 years ago and it hasn’t changed. In a bad way. The property needs to be bombed. Seriously. Old, warn, filthy and a cleaning room staff who begs for tips by knocking at your door at different times of the day holding towels. Not kidding! The only nice, helpful people were the 2 gals at the front desk on 2 different shifts, albeit in tee shirts and or sweat pants. It looked like they were called into their shifts while sleeping & fell out of bed to get to work quickly. The young man at breakfast said I’m sorry at least 4 times as there were several items out of stock. He actually took a picture of the fridge & shelves in the back room showing my how bare it was. We won’t be back.
Stayed 1 night in Mar 2024