Desk, blackout curtains, iron/ironing board, free cots/infant beds
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Reviews of Clarion Pointe Hinesville near Fort Stewart

2.5 out of 5
Clarion Pointe Hinesville near Fort Stewart
70 Wallace Martin Dr, Hinesville, GA

Reviews

7.4

Good

Rating 10 - Excellent. 176 out of 563 reviews" "
Rating 8 - Good. 168 out of 563 reviews" "
Rating 6 - Okay. 108 out of 563 reviews" "
Rating 4 - Poor. 53 out of 563 reviews" "
Rating 2 - Terrible. 58 out of 563 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Viviana

Travelled with family
Liked: Staff & service
Disliked: Amenities
Is an okay hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff nice and quiet hotel
Stayed 1 night in May 2024

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and friendly
Stayed 1 night in May 2024

2/10 Terrible

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were musty smelling and dirty with cockroaches in the room.
Stayed 2 nights in May 2024

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Jessica

Stayed 3 nights in Apr 2024

2/10 Terrible

Calandic

Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Verona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff
Stayed 7 nights in Apr 2024

10/10 Excellent

Felicia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location for military stays. Staff friendly, rooms clean and beds amazing. Will most definitely book again
Stayed 1 night in Mar 2024

6/10 Okay

Karen

Stayed 3 nights in Mar 2024

6/10 Okay

julia

Liked: Staff & service
The hotel is a bit older so it’s not the best looking inside. The hotel is pet friendly and that was a huge plus. The fee associated with the pet was excellent. However the cleanliness of the pet friendly room was not up to standards. The staff was wonderful and that was also another plus.
Stayed 1 night in Mar 2024

6/10 Okay

Charity

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely would not stay again. Beds were super uncomfortable and every movement make a loud squeak sound. No elevator. Bathroom needed multiple repairs. One light didn’t work in bedroom. Water pressure sucked and the water smelled. Hallways were hot and smelled bad.

6/10 Okay

julia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I reserved a pet friendly room. I understand the room wasnt going to be the best. But the sheets were dirt, there was soap scum in the shower, the floor was dirty and there was hair on the pillowcase. I did let the staff know the next day and they gave me clean sheets. The breakfast is not a hot one. It’s more of a grab and go. The ladies in the front were helpful and had great customer service. The pet fee was only $20 so that wasn’t bad compared to other locations.
Stayed 1 night in Mar 2024

4/10 Poor

Chelsea

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very very very dirty and smells
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Stayed 1 night in Mar 2024

2/10 Terrible

Darryl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Notgood
Stayed 2 nights in Mar 2024

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice
Stayed 1 night in Mar 2024

10/10 Excellent

Constance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very profession and accommodating
Stayed 3 nights in Feb 2024
Response from Managment on 19 Feb 2024
Thank you for your feedback

4/10 Poor

Darlene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Managment on 19 Feb 2024
Thank you for your feedback.

10/10 Excellent

Johnathon L

Liked: Cleanliness, staff & service, property conditions & facilities
Tabitha was great and very accommodating during checkin and the property was extremely clean and functional! Would recommend this hotel to anyone that needs a good room a mat a great price!
Stayed 1 night in Feb 2024
Response from Managment on 19 Feb 2024
Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us and that our staff was accommodating.

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be staying here again.
Nicely renovated and the staff was great!
Stayed 2 nights in Jan 2024
Response from Managment on 19 Feb 2024
Thank you!

8/10 Good

Jariyon

Stayed 2 nights in Jan 2024
Response from Managment on 19 Feb 2024
Thank you for your feedback.

2/10 Terrible

Kristen

Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe how comfortable the beds are. Makes me want to move into a hotel instead of owning a home. LoL Receptionist was nice and my room was freshly cleaned. Thanks for the stay. Too bad it’s only for a night but I look forward to my next stay. Definitely coming back and well worth the cheaper price.
Stayed 1 night in Dec 2023

6/10 Okay

Charity

My stay was just okay. The other guest were loud! Very loud when we trying to rest at night. We had to ask for room service even tho we had to ask. Don't think I'll return back.
Stayed 2 nights in Dec 2023

8/10 Good

Shauna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No elevator
Stayed 2 nights in Nov 2023
Response from Management on 4 Dec 2023
Thank you for your feedback. We do apologize that an elevator is not at our location but we do hope you enjoyed the rest of your stay.

2/10 Terrible

Tijinae

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Has small roaches! Don’t go!! Or go and keep the air on cuz as soon as you turn on that heat baby they out!
Stayed 3 nights in Nov 2023
Response from Management on 28 Nov 2023
Thank you for your feedback. We apologize that you had issues during your stay, and we can assure you we have taken proper protocol to take care of these issues.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was served good
Stayed 2 nights in Nov 2023
Response from Management on 26 Nov 2023
Thank you for your feedback. We are pleased to hear you enjoy your stay.

10/10 Excellent

Shakim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Management on 20 Nov 2023
Thank you for your feedback.

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Management on 14 Nov 2023
Thank you for your amazing rating. We hope to see you again!

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Nov 2023
Response from Management on 7 Nov 2023
Thank you for your feedback

4/10 Poor

Verified traveller

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on 2 Nov 2023
Thank you for your feedback.

6/10 Okay

Julie

Liked: Staff & service
Staff were great. They met all my needs and were very friendly and helpful. The interior of our room was not so good. Although it was clean the room looked as though it had a lot of damage by poor construction and guests.
Stayed 1 night in Oct 2023
Response from Management on 2 Nov 2023
Thank you for your feedback. We are pleased to hear you had a good stay and hope to see you again.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 1 night in Aug 2023
Response from Management on 24 Oct 2023
Thank you for your feedback. We appreciate your business and hope to see you again.

10/10 Excellent

Lousa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay.
Stayed 4 nights in Sep 2023
Response from Management on 23 Oct 2023
Thank you for your feedback. We appreciate your business, and we are pleased to hear you enjoyed your stay.

8/10 Good

Shawn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on 19 Sept 2023
Thank you for taking a moment to leave a review, Shawn. The staff and I at the Red Roof Inn & Suites Hinesville – Fort Stewart appreciates your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Toni-Ann RediResponse Specialist on 12 Sept 2023
Hello Lee,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so peaceful
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on 9 Sept 2023
Dear Natasha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES HINESVILLE - FORT STEWART. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 7 Sept 2023
Hello George, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES HINESVILLE - FORT STEWART and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

8/10 Good

Tammy

Travelled with family
It was conveniently located to the army base
Stayed 3 nights in Aug 2023
Response from Sharma RediResponse Specialist on 28 Aug 2023
Dear Tammy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES HINESVILLE - FORT STEWART. I am happy to hear that you found our hotel to be in close proximity to the Army base resulting in a 4/5 score.Once more, thank you for your kind words. We hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Lori

Business traveller, Travelled with partner
Liked: Amenities
Everything was nice. I have no complaints.
Stayed 1 night in Aug 2023
Response from Kamaria RediResponse Specialist on 24 Aug 2023
Dear Lori,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES HINESVILLE - FORT STEWART. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brittany was very helpful
Stayed 2 nights in Aug 2023
Response from Kamaria RediResponse Specialist on 23 Aug 2023
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES HINESVILLE - FORT STEWART. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

4/10 Poor

Ernest

Disliked: Cleanliness, property conditions & facilities, room comfort
My husband and I saw 2 roaches in our room. There was also a bad smell of mildew.
Stayed 2 nights in Aug 2023
Response from Sharma RediResponse Specialist on 8 Aug 2023
Dear Ernest,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES HINESVILLE - FORT STEWART. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the foul odor you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

Natasha Francine

Travelled with family
Liked: Amenities
The hotel was convenient for my stay , it was clean and welcoming. The room was clean and equipped with all that I needed for my short stay. The breakfast option could have been a. Bit better, but I would stay there again, if I’m in town again.
Stayed 2 nights in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 6 Aug 2023
Dear Natasha,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES HINESVILLE - FORT STEWART. We value you as our guest and welcome your 4/5 score. It's a pleasure to read that the hotel was convenient for your stay, it was clean, welcoming and all the other positive comments you mentioned. However, regarding your comment that the breakfast option could have been a bit better, this will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

James

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on 12 July 2023
Thank you for taking a moment to leave a review, James. Myself and the staff at the Red Roof Inn & Suites Hinesville - Fort Stewart were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

10/10 Excellent

Thomas Miller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
My Fiancé and I really enjoyed it. The rooms were cleaned bed was comfortable. Staff was friendly, housekeeping was really on top of cleanliness. We will stay there again.
Stayed 2 nights in Jun 2023
Response from Oniel Rediresponse Specialist on 30 June 2023
Hello Thomas,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Hinesville - Fort Stewart. It is so rewarding to read that you found our rooms to be clean, beds comfy and staff friendly. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,OnielRediresponse Specialist

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Oniel Rediresponse Specialist on 26 June 2023
Hello Shawn,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn & Suites Hinesville - Fort Stewart. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist