Rooftop terrace

Reviews of Courtyard by Marriott Hilton Head Island

3 out of 5
Courtyard by Marriott Hilton Head Island
79 Pope Avenue, Hilton Head Island, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 359 out of 526 reviews" "
Rating 8 - Good. 100 out of 526 reviews" "
Rating 6 - Okay. 39 out of 526 reviews" "
Rating 4 - Poor. 17 out of 526 reviews" "
Rating 2 - Terrible. 11 out of 526 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from General Manager on 27 May 2024
Dear William, Thank you for your excellent rating. We are thrilled that you had a wonderful experience at our hotel. We truly enjoy our work, and it's always gratifying to receive recognition for our efforts. We will pass your compliments along to our staff, and we look forward to the opportunity to host you again soon at Courtyard Hilton Head Island.Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Loida, Bergenfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fairly new, very clean and the staff is excellent. Will recommend.
Stayed 3 nights in May 2024
Response from General Manager on 15 May 2024
Dear Loida, We appreciate you taking the time to write a review about your recent visit to Courtyard Hilton Head Island. Maintaining a fresh and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests. Thank you for acknowledging their efforts. It was our pleasure to host you, and we look forward to seeing you soon.Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Vilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay!
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear Vilma, We are delighted you enjoyed your stay at Courtyard Hilton Head Island! Your satisfaction is our priority, and we're thrilled to have provided you with a memorable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another fantastic stay!Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property checked all the boxes
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Rebecca, Thank you for taking the time to write such an outstanding review! We are thrilled to hear that we exceeded all your expectations and that you had a wonderful time during your stay at our hotel. Your feedback is greatly appreciated, and we will make sure to share it with our team. Thank you again for sharing your experience with others, and we look forward to hosting many more visits to Courtyard Hilton Head Island.Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Mareka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for a quick beach getaway from Georgia and I was not disappointed. The hotel was NICE! 2 bars, one on the roof with a pool and nice view. Also had food available. Walking distance from cute shops and dining. The beach was no more than a mile walk but would recommend driving if you have chairs, cooler, tent etc to haul.
Response from General Manager on 7 May 2024
Dear Mareka, Thank you for choosing to stay with us at Courtyard Hilton Head Island during your beach getaway. We are delighted that our service and accommodations exceeded your expectations and that you particularly loved our rooftop pool. Thank you for mentioning how close we are to the beach and shops. Our guests frequently mention our excellent location, and we are happy this was your experience as well. Thank you again for including us in your travel plans, and we look forward to seeing you soon.Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful - great choice for staying in HH
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Karen, We are thrilled you chose to stay with us at Courtyard Hilton Head Island. We aim to become a true home away from home for our guests. Therefore, our top priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy schedule to acknowledge our efforts. It was our pleasure to have you as our guest, and we eagerly look forward to welcoming you back soon for another enjoyable stay.Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! I wish it had been warmer so we could have used the pool. We loved the rooftop pool and dining area, and the views were great. The beach was just a few blocks away, and easy to get to and park if you decided to drive instead of walk. The staff was friendly and helpful.
Stayed 3 nights in Jan 2024
Response from General Manager on 30 Apr 2024
Dear Christine, We are delighted you chose to stay with us at Courtyard Hilton Head Island. We are glad you loved our rooftop pool and dining area with amazing view. Knowing our location with quick access to the beach perfectly suited to your plans is delightful. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Leigh Anne Staden General Manager

8/10 Good

Zettabell, Milwaukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there had been a microwave oven in my room. And the view out my window was the hvac system.
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Apr 2024
Dear Zettabell, Thank you for sharing your feedback with us. We understand the importance of amenities like microwaves and apologize for any inconvenience caused by their absence. Additionally, we regret that the view of your room did not meet your expectations. Your comments are valuable, and we'll consider them as we strive to enhance our guests' experience. We hope to welcome you back for an improved stay in the future.Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Frederick, Thank you for your feedback on your recent stay at Courtyard Hilton Head Island. We are pleased you appreciated our convenient location, and hope you enjoyed everything you wanted to do on this visit. We look forward to welcoming you back for another great stay.Sincerely,Leigh Anne Staden General Manager

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Kimberly, Thank you for choosing Courtyard Hilton Head Island. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

LuAnn

Liked: Cleanliness, staff & service, property conditions & facilities
loved the area it was in and the cleanliness
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear LuAnn, Thank you for your kind words and for highlighting our locations and the cleanliness of our hotel. It's wonderful that our efforts to provide a fresh and spotless environment positively impacted your stay. Your feedback is a fantastic encouragement for all of us here at Courtyard Hilton Head Island. We hope to welcome you back for another memorable visit soon!Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Argie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff & clean facility
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Argie, We are delighted you had a wonderful experience at Courtyard Hilton Head Island! Our team takes pride in providing excellent service, and we're thrilled you found our facility clean and well-maintained. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Leigh Anne Staden General Manager

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was clean and well kept. We were surprised they didn’t offer fresh towels daily. When they came on day three they only left two towels for two is us for another two days. Quite skimpy!
Stayed 4 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Dave, Thank you for sharing your experience at Courtyard Hilton Head Island! We are grateful for your kind words about the cleanliness and upkeep of our hotel. Your feedback regarding the towel service is appreciated, and we will ensure it's addressed promptly to enhance our guest experience. We value your patronage and hope to have the pleasure of welcoming you back for a more satisfying stay soon!Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Coligny and things to do
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Brian, Thank you for your positive feedback about your recent stay at Courtyard Hilton Head Island. We are delighted to hear that you enjoyed our convenient location and the area's attractions. It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay soon.Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 3 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Lisa, We are thrilled you loved your experience at Courtyard Hilton Head Island! Your satisfaction is our greatest reward, and we're delighted we could make your stay memorable. Thank you for choosing us, and we look forward to welcoming you back soon for another enjoyable stay!Sincerely,Leigh Anne Staden General Manager

4/10 Poor

Timothy

Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Timothy, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Leigh Anne Staden General Manager

4/10 Poor

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s poor of Marriott not to offer free coffee or tea to guest of the hotel. For the price breakfast should’ve been included. Never stayed in a room without a microwave either. Why is that? No place to hang towels. Toilet paper role was falling off. Wouldn’t come back.
Stayed 3 nights in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Patricia, Thank you for your recent stay at our hotel. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We are committed to enhancing the overall guest experience by addressing these concerns. Your feedback is invaluable in helping us identify areas for future improvements, and we appreciate your patience and understanding. We hope to have the opportunity to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charging station for our EV is convenient. Suggest in the future more be installed as these will be increasingly in demand
Stayed 4 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Dear John, Thank you for choosing Courtyard Hilton Head Island! We are thrilled you had a great stay and found our EV charging station convenient. Your suggestion is appreciated, and we'll certainly consider enhancing our charging infrastructure to meet the growing demand. We look forward to welcoming you back for another wonderful experience!Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Dear Richard, We appreciate you taking the time to leave your kind rating for Courtyard Hilton Head Island. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious room. Loved the staff, especially Areeka!
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Jenny, We are thrilled you enjoyed your stay at Courtyard Hilton Head Island and that you found our rooms clean and spacious. Areeka and the rest of our staff strive to provide exceptional service, and we're delighted that she made a positive impression on you. We hope to welcome you back soon for another wonderful experience!Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Carrie, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Courtyard Hilton Head Island soon!Sincerely,Leigh Anne Staden General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay!
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

8/10 Good

Alan

Avg. hotel
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

10/10 Excellent

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds we’re comfortable and the room was clean
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

10/10 Excellent

Christine

Fantastic hotel and location
Great stay, great staff! Will definitely be back!!
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Thank you for sharing your feedback with us. We are happy to hear that you experienced the service that our guests expect from our team and hope to see you again on your next visit to Hilton Head Island.

10/10 Excellent

Laura, Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is clean and comfortable. Perfectly located by the beach and shopping. Upstairs on the roof was inviting with fire pits and a full bar. We enjoyed!
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback with us. We are happy to hear that you experienced the service that our guests expect from our team and hope to see you again on your next visit to Hilton Head Island.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
One of the quietest, cleanest, safest, friendliest, and convenient places I have stayed. This place has the whole package
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback with us. We are happy to hear that you experienced the service that our guests expect from our team and hope to see you again on your next visit to Hilton Head Island.

6/10 Okay

Doreatha

Travelled with family
Liked: Property conditions & facilities, room comfort
Ok But
I don'tt believe we were your target market for this trip. But the hotel was lovely. The costs were over the top.
Stayed 4 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback with us. We are sorry to learn that you did not have the best experience during your stay. Please be assured that we have shared your comments with our team to ensure any issues are addressed promptly. We truly appreciate your time and understanding.

6/10 Okay

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities
I did not like your roof top bar and overpriced drink and no menu stating pricing. For off season way overpriced for 2 drinks $22. 1 Beer and 1 mix , asked front desk for price after fact and said they didn’t know Your diversity employee ratio should be considered Overall pleasant stay
Stayed 5 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback with us. We are sorry to learn that you did not have the best experience during your stay. Please be assured that we have shared your comments with our team to ensure any issues are addressed promptly. We truly appreciate your time and understanding.

10/10 Excellent

Stephany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

6/10 Okay

Carol

Stayed 1 night in Dec 2023
Response from General Manager on 18 Jan 2024
Thank you for sharing your feedback with us. We are sorry to learn that you did not have the best experience during your stay. Please be assured that we have shared your feedback with our team to ensure any issues are addressed promptly. We truly appreciate your time and understanding.

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.. clean quiet and friendly.
Stayed 3 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for sharing your feedback with us. We are happy to hear that you experienced the service that our guests expect from our team and hope to see you again on your next visit to Hilton Head Island.

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
Nice amenities, which is very close to the outlets and restaurants.
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

10/10 Excellent

Dana

Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

10/10 Excellent

Thelma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room!
Stayed 3 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and hope to see you again soon on your next visit to Hilton Head Island.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Only downside was the very cold air from the unit when we tried to lower room temp. Front desk lady was very helpful and cheerful. Would have appreciated water bottles so we didn’t have to drink tap water
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

phani satya suresh kumar

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff.. Nice Pool and bar on the roof top.. walkable to the beach. Will visit again.
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback with us. We are happy to hear that you experienced the service that our guests expect from our team and hope to see you again on your next visit to Hilton Head Island.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything we needed within walking distance
Stayed 5 nights in Nov 2023

10/10 Excellent

Julius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and Customer Service
Stayed 1 night in Dec 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

William, St. Augustine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is convenient to Coligny Plaza as well as the beach and a number of eateries. The one negative is that the hotel ran out of regular coffee packets for the rooms. This was two mornings in a row. Very sad, one would think a hotel chain would be better prepared. On another note, of the rooftop lounge, some young girls obviously had too much to drink. Very loud and slightly out of control. Nothing wrong with a good time, but the hotel may want to better handle the issue of drinks when it is obvious that the alcohol is influencing the behavior to beyond a little self control. Staff at the desk was very friendly, but rarely ever at the desk, usually sitting at the TV.
Stayed 4 nights in Nov 2023