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Reviews of Holiday Inn Express & Suites Hermosillo, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Hermosillo, an IHG Hotel
Blvd. Luis Donaldo Colosio 829, Hermosillo, SON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 633 out of 847 reviews" "
Rating 8 - Good. 148 out of 847 reviews" "
Rating 6 - Okay. 33 out of 847 reviews" "
Rating 4 - Poor. 18 out of 847 reviews" "
Rating 2 - Terrible. 15 out of 847 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy comodo y muy atento el personal
Stayed 7 nights in Apr 2024

8/10 Good

Abigail

Travelled with family
Liked: Amenities
Housekeeping, shuttle and kitchen crue were polite, friendly and respectful. Their service was great and of great quality. The front desk crue however was not friendly, didn’t wear a name tag and seemed to be bothered when guests asked for anything. The parking lot had some safety hazards as there was the exit gate always closed and cars had to make u-turns or back up to be able to exit.
Stayed 3 nights in Apr 2024

8/10 Good

Abigail

Stayed 4 nights in Apr 2024

6/10 Okay

Michael

Disliked: Staff & service
The staff failed to confirm our booking for our 2nd night there. They were full and unable to allow us to stay. We had to move to another hotel -the Royal Palm Palace Hotel. The staff would not allow the hotel shuttle to drive us to Royal Palm; however, they did call a cab. The Royal Palace booked us immediately and it turned out was a much nicer hotel with way better amenities!
Stayed 1 night in Apr 2024

10/10 Excellent

Alma

Travelled with partner
Liked: Amenities
Buena ubicacion
Stayed 4 nights in Mar 2024

2/10 Terrible

Terrance

Stayed 1 night in Mar 2024

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities
En general es buena opción Los dos detalles serían que no tienen ni restaurante ni servicio a cuarto, y nos hay muchas opciones a la redonda de comida Ni tienen servi bar o mini refri los cuartos
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark, Camas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far better Holiday Inn than the other by the Airport.
Stayed 3 nights in Mar 2024

10/10 Excellent

hala

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast, clean hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located, great service from everyone, included breakfast is unexpectedly good and plentiful. Will definitely stay there when I go back to Hermosillo.
Stayed 3 nights in Mar 2024

10/10 Excellent

MARIA

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

RAFAEL

Stayed 1 night in Feb 2024

10/10 Excellent

Katia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Feb 2024

10/10 Excellent

RAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and people that work there, are very kind and very helpful
Stayed 4 nights in Jan 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Guillermina

Stayed 6 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Great service and better breakfast than others hotels.
Stayed 1 night in Jan 2024

8/10 Good

BLANCA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Julie M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, excellent bed, great staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023

2/10 Terrible

Anthony

Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a great restaurant!

8/10 Good

Raquel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nos hemos hospedado en un par de ocasiones, esta vez tengo que decir que el shower estaba con moho, lamentable que descuiden de esa manera un hotel tan bonito.
Stayed 4 nights in Nov 2023

10/10 Excellent

Dianahi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Nov 2023

6/10 Okay

Caleb

Stayed 1 night in Nov 2023

10/10 Excellent

jorge rene

Stayed 2 nights in Nov 2023
Response from . on 24 Nov 2023
Gracias por elegir el Holiday Inn Express & Suites Hermosillo. Valoramos su confianza y agradecemos sus comentarios.

6/10 Okay

Adolfo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from . on 24 Nov 2023
Gracias por elegir el Holiday Inn Express & Suites Hermosillo. Valoramos su confianza y agradecemos sus comentarios.

10/10 Excellent

rosa

Stayed 2 nights in Nov 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay at holiday inn in hermosillo. Its nice n area is great. A starbucks n Cafeino right next plus a small complex with delicous restaurants, shops n even an urgent care center. Only negative is the gym. Tiny n almost no weights
Stayed 1 night in Nov 2023
Response from . on 24 Nov 2023
Thank you for choosing Holiday Inn Express & Suites Hermosillo. We value your trust and appreciate your feedback.

10/10 Excellent

Shon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean friendly staff
Stayed 1 night in Nov 2023
Response from . on 24 Nov 2023
Thank you for choosing Holiday Inn Express & Suites Hermosillo. We value your trust and appreciate your feedback.

10/10 Excellent

Eloy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 3 nights in Nov 2023
Response from . on 24 Nov 2023
Thank you for choosing Holiday Inn Express & Suites Hermosillo. We value your trust and appreciate your feedback.

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from . on 24 Nov 2023
Gracias por elegir el Holiday Inn Express & Suites Hermosillo. Valoramos su confianza y agradecemos sus comentarios.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from . on 6 Nov 2023
Gracias por elegir el Holiday Inn Express & Suites Hermosillo. Valoramos su confianza y agradecemos sus comentarios.

6/10 Okay

Darlene

Stayed 1 night in Nov 2023
Response from . on 6 Nov 2023
Gracias por elegir el Holiday Inn Express & Suites Hermosillo. Valoramos su confianza y agradecemos sus comentarios.

10/10 Excellent

Ismaela

Stayed 2 nights in Oct 2023
Response from . on 31 Oct 2023
Gracias por elegir el Holiday Inn Express & Suites Hermosillo. Valoramos su confianza y agradecemos sus comentarios.

8/10 Good

Sonya

Travelled with family
Liked: Cleanliness, amenities
While checking in the staff did not greet and was not friendly at all. Housekeeping staff was very helpful.
Stayed 1 night in Oct 2023
Response from . on 1 Nov 2023
Thank you for choosing Holiday Inn Express & Suites Hermosillo. We value your trust and appreciate your feedback.

8/10 Good

Matthew J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mattress were worn and very soft or non supportive
Stayed 1 night in Oct 2023
Response from . on 23 Oct 2023
Thank you for choosing Holiday Inn Express & Suites Hermosillo. We value your trust and appreciate your feedback.

8/10 Good

Shawn, Chandler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend among 3 other chain hotels as having best walkable dining options. It was true they worked out great and there is a Starbucks across the parking lot! Good Local coffee shop 1 block away.
Stayed 3 nights in Oct 2023
Response from . on 9 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from . on 9 Oct 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

JUAN DE DIOS

Stayed 1 night in Sep 2023
Response from . on 9 Oct 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. Friendly staff
Stayed 1 night in Sep 2023
Response from . on 9 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela

Stayed 1 night in Sep 2023
Response from . on 9 Oct 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Mariana

Stayed 1 night in Sep 2023
Response from . on 9 Oct 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Ana d

Stayed 1 night in Sep 2023
Response from . on 14 Sept 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Josefina Jaqueline

Stayed 1 night in Sep 2023
Response from . on 8 Sept 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Gilberto

Stayed 3 nights in Aug 2023
Response from . on 5 Sept 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. I’m a regular and repeat customer. There’s none better near HMO.
Stayed 1 night in Aug 2023
Response from . on 1 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Miguel Angel

Stayed 1 night in Aug 2023
Response from . on 5 Sept 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.