Castello City Hotel

Open throughout the year, the friendly and elegant Castello City Hotel is the ideal choice for the visitor to the city of Heraklion. The hotel is situated by the ancient “Pantoktator” Gate and offers lovely views of the sea, the old city, and the famous Venetian walls. Close to the commercial and historical center of the town, next to the bus and taxi stations, and with easy access to and from the airport and port, it is the ideal base for both tourists and business travelers. The hotel has recently come under new management, and a renovation program has been completed. Our renovated guest rooms face the old city of Heraklion and some boast magnificent sea views.Our 24-hour reception staff can arrange tailor-made services to suit your needs, such as excursions and car, motorbike or bicycle rentals.A 24-hour private indoor parking is included at no extra charge, just a step away from the hotel.

Breakfast in Greek buffet style will be offered, including a variety of coffees and tea. For those who arrive early in the morning a complimentary breakfast will be served at no extra cost.Our brand-new bar-lounge café and à la carte restaurant ‘The Fifth Floor’ is open mornings, evenings and nights, providing stunning views of the sea, the Venetian walls and the old city, offering exclusive services for hotel guests. At night guests can enjoy a complimentary drink or choose a candlelit dinner of local dishes and pastries prepared by our chef in the Greek tradition, while relaxing to the sounds of chill-out music, taking in the views from ‘The Fifth Floor’.

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Fee for high-speed Internet (wired) in business center: EUR 1 (for 16 minutes, rates may vary)
• Airport shuttle fee: EUR 10 per vehicle (one way)
• Late check-out fee: EUR 30
• Babysitting/childcare fee: EUR 5 per hour, per child

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.