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Reviews of Delta Hotels by Marriott Helena Colonial

3 out of 5
Delta Hotels by Marriott Helena Colonial
2301 Colonial Dr, Helena, MT

Reviews

8.2

Very good

Rating 10 - Excellent. 219 out of 539 reviews" "
Rating 8 - Good. 185 out of 539 reviews" "
Rating 6 - Okay. 78 out of 539 reviews" "
Rating 4 - Poor. 39 out of 539 reviews" "
Rating 2 - Terrible. 18 out of 539 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Holly Ferrell on 4 Mar 2024
Thank you for your review. I apologize that we did not exceed your expectations during your visit. I hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jerry L.

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Updated. Love the property. Great bar.
Stayed 1 night in Feb 2024
Response from Holly Ferrell on 4 Mar 2024
Thank you for your review. We're glad you enjoyed your visit and the lobby bar. Look forward to having you as our guest again in the future!

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Cathy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to give a huge Kiddo to your server at the GOP dinners. She has blonde hair pulled back and wears glasses. She is a hard worker and always very personable. You are lucky to have her on your staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Eileen

Stayed 1 night in Dec 2023

8/10 Good

Carli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helena
Everything was as to be expected but I think all hotels that have pools should have to put that they are closed when booking. We chose the hotel so the kids could go swimming and it was closed. Also the toilet wouldn't flush and the tub wouldn\t drain properly in the room (105). Other than that it was a hotel.
Stayed 2 nights in Dec 2023

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom was not cleaned. Shower had used soap bar in it from previous guest and bathtub has black ring around the top of tub. Mini fridge was broken and leaking water. A large orange stain on carpet by the sofa in the room. When front desk staff was told about issue they appeared to be annoyed by concern.
Stayed 3 nights in Nov 2023

10/10 Excellent

Thea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Comfortable beds and pillows.
Stayed 2 nights in Oct 2023

8/10 Good

Teresa

Stayed 1 night in Oct 2023

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Chancy

Liked: Cleanliness
Stayed 2 nights in Oct 2023

2/10 Terrible

Emily

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Stayed 4 nights in Oct 2023

8/10 Good

Francis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Esther

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very happy. Room was quiet.
Stayed 1 night in Sep 2023

8/10 Good

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Patricia

Business traveller
Disliked: Staff & service
My room had not been cleaned. Bed unmade, towels on the bathroom floor.
Stayed 1 night in Aug 2023

8/10 Good

Mary Ann

Stayed 2 nights in Aug 2023

4/10 Poor

Lisa

Travelled with family, Business traveller
Disliked: Amenities
The room seemed unfinished in being cleaned. No sacks in the garbages. Two sets of towels for three people. The carpet needed vacuumed Had a flood when using the shower. The service at the restaurant was so slow people were leaving! Our meal time was an hour. Won’t stay there again! Not worth the money!
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late at night. I have no idea what the surrounding area looks like.
Stayed 1 night in Aug 2023

8/10 Good

Daniel

Stayed 1 night in Jul 2023

6/10 Okay

Mariam

Stayed 1 night in Jul 2023

8/10 Good

Janet

Great staff. Very helpful.
Stayed 3 nights in Jul 2023

8/10 Good

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again, with some reservations
I stayed at The Delta in Helena for three nights. The staff I engaged with at the front counter were very friendly and quick to help. The room was nice, looked in good condition. Ample parking surrounded the hotel, and the free continental breakfast did the trick, as I only needed coffee and a snack to start the day. My only complaint is that the bathroom in my room did not seem really clean. Not sure if it’s an issue with the water, or perhaps the toilet was just older, but it had marks/rings that were unattractive. I appreciated the hotel’s proximity to my friends’ home and its amenities, so I would consider staying there again. Just would hope for a cleaner looking toilet.
Stayed 3 nights in Jun 2023

4/10 Poor

Jim

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
* Great property and location! *Upon arrival room was "musty." I was suspicious a smoker might have been there in the past. I left window partially open for 5 days and it got better. (Room 125) * If I didn't call every day, towels did not get changed. I want to set that up once at the start of my stay and have it happen automatically after that. Continental breakfast is a joke.
Stayed 7 nights in Jun 2023

6/10 Okay

james

Travelled with family
Liked: Staff & service, room comfort
It was okay
My 1st complaint would be why advertise that your hotel has a restaurant when it’s closed and not staffed? Lucky there’s an amazing restaurant close by. Fast check in and the room overall was nice but the shower wasn’t the cleanest and the bathroom exhaust fan was broken. Also be advised that the highway is close by so some traffic can be head but wasn’t too distracting well sleeping.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
This hotel was not a 300$ a night hotel. No hot breakfast just a bunch of crummy breakfast bars and hard boiled eggs....laughable that you charged $300 for that room as well. The sheets looked brown. Maybe they were supposed to be white but they had a brown tinge to everything.
Stayed 1 night in Jun 2023

8/10 Good

Carli

Travelled with family
Stayed 2 nights in Jun 2023

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Marshall

Stayed 1 night in Jun 2023

8/10 Good

Lucinda

Stayed 2 nights in Jun 2023

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again.
Clean, friendly staff, very convenient.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations and friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Corvette rally
Stayed 1 night in May 2023

8/10 Good

Renae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very authentic and spacious.

4/10 Poor

Dave

Travelled with family
Disliked: Staff & service
Very disappointing that for $260 per night, housekeeping wasn't automatically included. We were not informed at check in that we would need to request housekeeping, and there were no notes or signs in the room stating that we would need to request housekeeping.

2/10 Terrible

Kimberly

Disliked: Property conditions & facilities, room comfort
Not worth half of the money
we paid $315 for one night for this? We used the text pre check in and it tried to charge our card and for more than we signed up for, with out our permission, there were kids running the halls until after 10pm, the pool was a disaster with kids in the hot tub screaming, water everywhere even outside of the pool doors down the halls, someone threw a real fish on the pool, I tried to take a bath in our little tiny tub, only to sit down in it to feel some kind of a sanded clear coat on the bottom, so I had to get out, air was in the lines and water kept shooting out of the bathtub faucet while I was trying to fill it. The website advertises this wonderful in house restaurant, that after we drove for 5 hours, were told when we got there that "oh its closed on the weekends" , the bed was broken ( and yes we called the front desk ) it made some kind of a loud thunk when ever we tried to sit on it, there no fans in the bathroom so when you go #2 your just stuck with the stink, the room was about 60 degrees when we got in there, the floors weren't vacuumed in places, the coffee pot was filthy, I tried to make tea with clear water and brown just came out. The walls are so thin we could hear everything and everyone, the floors creaked, the toilet made a loud sound when we sat on it like it was about to break from the wall, there were no extra blankets for the beds in the room, and lastly, the next door people order door dash at 2:30 am and woke us up knocking and calling them.
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Unpleasant Desk Attendant - but clean hotel
The front desk woman (the shorter one) had an attitude with us right off the bat. We (a group of 4 adult women) walked in giggling about one of us almost running into the median of the door, and the desk associate looks at us and says "do you need a minute" in a very rude manner, after I told her we were checking in. She was rude the entire time, and was away from the desk MULTIPLE times with a sign on the counter stating she would be back momentarily... Once she was aware I wasn't going to put up with attitude she softened up a bit, but right off the bat we were all turned off by the first few moments of this stay. Our bathroom had no fan, and the rooms were humid. If the AC wasn't running it was extremely warm in the room. The room was clean, as far as we could see. The hotel grand entrance is beautiful. The breakfast was a selection of dry cereals, muffins, etc. as the restaurant is not open on Saturdays & Sundays... prime time to be open..... all around a different experience but we made the most of it.
Stayed 1 night in Apr 2023

2/10 Terrible

Gloria

Stayed 1 night in Apr 2023

2/10 Terrible

Matthew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Paper thin walls and bed bugs. Caveat emptor.
Stayed 1 night in Apr 2023

4/10 Poor

Jerri

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Justin

Stayed 1 night in Mar 2023

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay.
Stayed 1 night in Mar 2023

10/10 Excellent

Jabob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023