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Reviews of GuestHouse Heidelberg

GuestHouse Heidelberg
Bergheimer Str. 24, Heidelberg

Reviews

9.2

Wonderful

Rating 10 - Excellent. 97 out of 158 reviews" "
Rating 8 - Good. 53 out of 158 reviews" "
Rating 6 - Okay. 6 out of 158 reviews" "
Rating 4 - Poor. 0 out of 158 reviews" "
Rating 2 - Terrible. 2 out of 158 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Beth

Liked: Cleanliness, amenities, property conditions & facilities
Very good location, spacious rooms, comfortable beds, well-equipped kitchen areas.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Deanna

Liked: Cleanliness, room comfort
Great location. Kitchenette we’ll set up.
Stayed 1 night in Oct 2023

8/10 Good

Kai

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Philip

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at the GuestHouse Heidelberg many times, and for years have always returned there whenever I wanted to visit Heidelberg. The rooms are clean, convenient, and spacious, and the property is ideally located. What’s more, the staff is both helpful and knowledgeable, and it’s relatively inexpensive.
Stayed 5 nights in Aug 2023

2/10 Terrible

Ahmed

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible rude staff, keys are kept in lockers without changing the pin between stays. Place is a dumpster.

10/10 Excellent

STEPHEN

Stayed 2 nights in Jul 2023

10/10 Excellent

Gregory, Arlington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Surprisingly large and well appointed! It had the largest shower that I've seen in Europe. It is not the Ritz, but for a fifth of the price, it's well worth it!
Stayed 2 nights in Jun 2023

6/10 Okay

Daniel

Liked: Room comfort
Not so good
Not so good staying it was “Clean” but not enough it has certain smell like if sheets hasn’t been changed, there was no reception so your complains can’t be answered, we have issues with our cards and power energy, but at the end they work properly, the Wifi connection was so poor that we can’t even connect, so sad about that, on the other hand the place was central, quiet and located in a beautiful town, We loved heidelberg!
Stayed 1 night in May 2023

8/10 Good

Cecilia

Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Nicolas

Business traveller
anyone here ?
No reception at appropriate times for business (only from 9 to 3pm). No luggage hold on the last day. the vending machine took 2 Euro from me. I never got the drink I paid for. Although they serve coffee at 9 am when the reception starts, there is no coffee in the room.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Another European location that requires creativity when searching for parking. Overnight - street parking. Daytime - you’d better find a convenient parkade or expect to move your car every two hours if you use street metering. This Guesthouse is very convenient to Old Town while having easier access for vehicles and public transit. Easy check-in. Clean and spacious. Helpful staff when needed.
Stayed 3 nights in Oct 2022

10/10 Excellent

Saeid

Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in. Good mini kitchen!
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Gino

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location not too far from central station.
Stayed 1 night in Jul 2022

8/10 Good

Ming

Liked: Cleanliness, amenities, property conditions & facilities
clean, near old town. but very hot, no air conditioner, no refrigerator
Stayed 1 night in Jul 2022

8/10 Good

Stephen

Stayed 1 night in Jun 2022

10/10 Excellent

Sherry

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The reception was a great help to us. A very nice place.
Stayed 2 nights in Jun 2022

8/10 Good

Tzu Fang

Liked: Cleanliness
No frill close to old town
No frill accommodation, close to old town is a bonus but could get loudy if the windows were not closed. Would be great if there's a fan or something as there's no air conditioning.
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness
Great stay for an affordable price
I stayed at the GuestHouse for a week-long holiday, and was generally happy with the stay. The location was perfect, being a walkable distance from everywhere. However, the description is not as accurate as it should be. There was no in-house laundry service - the paid service was expensive, so the closest laundromat was 10-15 min walk away. Although there was a lift, you still have to climb a small, narrow flight of stairs. If you have a large/heavy suitcase or need accessible accommodation, this place might not be for you. Finally, the mattress felt too soft; almost worn as it dipped in the middle. All in all, for the price, it was a great stay.
Stayed 6 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
At the moment, there is a self check-in. The instructions were clear and there were no problems with the check in. There is a number to call with questions at the front desk and the email from the GuestHouse. I was attending a wedding and after hours on the train, I needed an iron. I called and got an answering machine. Surprisingly, there was a man at the front desk until noon the following day. He was very helpful and arranged it so that I could leave my suitcase behind in a locked room so that I could do some sightseeing and return after 12:00 to pick up my luggage. That was very helpful.
Stayed 1 night in Jul 2021

10/10 Excellent

Dieter

Liked: Cleanliness, room comfort
Stayed 14 nights in Jul 2020

10/10 Excellent

Fentress

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff
Very friendly, helpful staff and no surprises with anything. I will stay there again when I return to Heidelberg.
Stayed 2 nights in Feb 2020

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Aigars

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and not only!
Great location in close proximity to the main pedestrian street and places to have a meals. Friendly front desk personnel, nicely done rooms and good sleep quality! Great Hotel for a small group of friends travelling together. And it was a great touch of complimentary breakfast provided!
Stayed 2 nights in Dec 2019

8/10 Good

M. Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was good, in walking distance to Old Tiwn Heidelberg.
Stayed 1 night in Oct 2019

10/10 Excellent

Elsie, CALGARY, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in a great location. Parking either on street or in lot near by. On street parking needed to be fed every 2 hrs. Parking garage was 10E per 24 hrs. Sunday’s are always free parking. Guest house was in great order everything we needed was there. Good restaurants within walking distance. Breakfast was not mentioned on line but was supplied with room.
Stayed 2 nights in Sep 2019

8/10 Good

Katsuya

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
would be nice if i could store my luggage on the day i checked out, neverthless good stay overall
Stayed 3 nights in Jul 2019

10/10 Excellent

betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Lata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

DOMINIC

Liked: Staff & service
Good location & good service
Its a simple lodge/hotel settings. Very good location, close to Altstadt. Room was not the cleanest (especially for German standards) and not the most comfortable type. Breakfast starts only at 8:00 Still, overall good. The fact that i could park the car the hotel provided was a huge relief!
Stayed 1 night in May 2019

10/10 Excellent

Anne, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big apartment room
I really appreciated all the assistance and prompt replies from the hotel whenever I inquire something from them, weeks before our arrival. And when we arrived at around 12 noon, we were allowed to have an early check in. Special acknowledgment to Askn who was very helpful. Our room is big with a small living room area with wardrobe and cooking area complete with cooking utensils. However, we didn't cook at the hotel. There's a few steps going up to the bed which is a double bed. Nice bathroom and the shower area may be small for Europeans but good enough for Asians like us My only complaint are the towels that are so thin. It is a 20 minute walk to the Old Town but it's a good exercise. There's a nearby department store called Galerie and a supermarket called Muller a few blocks away. We love the area of the hotel, away from the touristy area of the Old Town. And we are grateful for the free breakfast with choices of sandwiches and pastries plus coffee and juice.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our couple of days in the guesthouse- it is a simple uncomplicated place, Heidelberg has enough to offer that one hardly needs more than that! Breakfast ilacks some breakfast room, but it is okay. Close to the Main Street. Check out the French coffeehouse just 5 min away for a tart, or Cchocolaterie with hand crafted pralines to the coffee.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location near Bismarck square. We were allowed an early check into our room which was very convenient for us. Having a kettle allowed us to make a cup of tea in the evening.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
H-berg
We came to check in on a Saturday afternoon. But there was no one to check in with. My good friend who had arrived before us had figured out the procedure and luckily enough we got our keys and got in. The room was great. Spacious with a balcony and small kitchenette. And, it was very clean. The breakfast was fine. The workers kept the small area stocked with the sandwiches and croissants. The coffee was okay. I suppose that the lower price is reflected in the lack of a desk clerk.
Stayed 1 night in May 2019

10/10 Excellent

TobyBurnett, Seattle, us

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in on a weekend required looking up a code. Glad it worked. The room was very nice, perhaps with student orientation, the workspace was excellent.
Stayed 5 nights in Mar 2019

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Guesthaus is in a wonderful location, very clean and comfortable. The only problem was check-in on Saturday afternoon. There was no reception and the mail they sent us with instructions was received afterwards because we did not have a telephone or internet.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The room was very clean and spacious.. The location was fantastic and so close to the Main Street.
Stayed 2 nights in Dec 2018

8/10 Good

Ronald

Liked: Cleanliness, staff & service, room comfort
Hidden gem close to old town
Very close to old Heidelberg - 5 minutes and bus routes 20 minute walk to train station. Breakfast was continental with sandwiches, cereal, fruit. Room was large for Germany and had a small kitchen was great for snacks and lunch items. A little unknown gem. Would definitely stay again
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Would definitely return to it we ever return to Heidelberg
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Robyn, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great guesthouse, really nice room and the staff were very helpful.
Stayed 2 nights in Oct 2018

10/10 Excellent

Rob, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like a nice little apartment with breakfast, which was a nice treat. Very close to the Old Town and the Castle. I would definitely book this hotel again.
Stayed 2 nights in Sep 2018

8/10 Good

SIU LAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Jude, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great and very close to shopping center. Very friendly staff and nice breakfast.
Stayed 3 nights in Sep 2018