Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
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Reviews of Best Western Plus Butterfield Inn

2.5 out of 5
Best Western Plus Butterfield Inn
1010 E 41st Street, Hays, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1007 reviews" "
Rating 8 - Good. 267 out of 1007 reviews" "
Rating 6 - Okay. 92 out of 1007 reviews" "
Rating 4 - Poor. 41 out of 1007 reviews" "
Rating 2 - Terrible. 26 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the money.
Stayed 2 nights in May 2024

6/10 Okay

Laura, Dallas

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was great. It was really clean. The mattress was horrid.
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very clean room.
Stayed 1 night in May 2024

6/10 Okay

Douglas

Travelled with family, Travelled with partner
.
Stayed 1 night in May 2024

8/10 Good

Christina

Liked: Amenities
It was fine
Stayed 1 night in May 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

roland

Business traveller
Liked: Property conditions & facilities
Very nice
Stayed 1 night in May 2024

2/10 Terrible

Alexandria

Disliked: Cleanliness, property conditions & facilities
The sheets in my room had orange/brown/yellow pools of stains on them. The towels had black soiled spots, the toilet wasn't cleaned and we immediately within 10 minutes of seeing the room had gone to the desk to check out
Stayed 1 night in May 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Amenities
Just ok.
Stayed 1 night in May 2024

10/10 Excellent

Connie, longmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hays is a lovely little time. Hotel was really accessible from the highway but never heard any highway noise from our room. Breakfast was not as good as other BW's we have stayed at over the last two weeks.
Stayed 1 night in May 2024

6/10 Okay

Christa

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Molly

Travelled with family
Liked: Staff & service
Fast easy check in. Friendly front desk person.
Stayed 1 night in May 2024

10/10 Excellent

Melisa, St Augustine

Stayed 2 nights in May 2024

10/10 Excellent

KC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Nancy, Garden City

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in May 2024

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Accessible, mostly clean, good price, good breakfast, quiet (major bonus!!!). The room was clean aside from what looked like crushed candy and crumbs on one of the couch cushions.
Stayed 1 night in Apr 2024

10/10 Excellent

Shane

Stayed 1 night in Apr 2024

6/10 Okay

Rick

Travelled with family
Liked: Staff & service, amenities
Room needed repairs and the bathroom needed a cover scent.
Stayed 1 night in Apr 2024

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
older property with nasty odor. will never stay there again.
Stayed 1 night in Apr 2024

4/10 Poor

Hope

Travelled with family
Disliked: Staff & service
Very noisy. Will not stay at this hotel again.
Stayed 1 night in Apr 2024

8/10 Good

Sean

Stayed 1 night in Apr 2024

6/10 Okay

Diana

Liked: Staff & service
Many dogs during our stay here. And the pool was filthy.
Stayed 1 night in Apr 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Great location right off highway but didn't hear traffic. Very friendly staff.
Stayed 1 night in Apr 2024

4/10 Poor

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Tractor trailers are parked and running all night on the street alongside the hotel. If you enjoy the sound of loud diesel engines thrumming 24/7, this is the hotel for you. If not, I suggest finding a quieter alternative.
Stayed 1 night in Mar 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Colleen, Parker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Paula

Stayed 1 night in Mar 2024

10/10 Excellent

Darci

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to suddenly spend the night here due to the Interstate being closed at Hays because of a white-out blizzard. Huge shout out to the front desk staffer working solo managing a flood of last minute check-in, Felicia. She handled it with poise and grace. My only beef with this hotel is that while it’s a non-smoking hotel there was still a latent stale smoke odor lingering in our room either left over from a time smoking was allowed or a past violator. I’m not sure how this can be mitigated other than completely renovating the room
Stayed 1 night in Mar 2024

10/10 Excellent

Deidre

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Carrie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed here two different times, first time was ok, but the toilet didn’t flush…I stayed 2 nights this time. I told the front desk the next morning and she said someone would come look at it. To my knowledge no one did cause room was never even picked up/trash taken. Second time I came which was last night, when I checked in, my mom wanted to put it on her card, but it was booked under my name. I asked the front desk receptionist to try my card two different times explaining that it might go through under my name, but she wouldn’t listen and just told me I needed to contact Expedia. She was nice, even called her manager, and then he called back and said it should go through under my card and it did…
Stayed 1 night in Mar 2024

10/10 Excellent

Butch

Stayed 1 night in Mar 2024

6/10 Okay

Julie, Broomfield

Travelled with partner
When we entered our room, there was clearly something that had been spilled on the wall in the main and room and bathroom. Not cleaned. The bathroom door would not close and latch. Musty smell in room.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service representative that was on at 830pm was awesome. He was helpful and courteous, made the check in process seamless.
Stayed 1 night in Mar 2024

10/10 Excellent

Carol, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony on 14 Mar 2024
Thank you for your review!

8/10 Good

Mark

Travelled with partner
Liked: Staff & service
Room quality needs some work. Room design not the best.
Stayed 1 night in Feb 2024
Response from Anthony on 14 Mar 2024
We apologize

8/10 Good

Esther

Liked: Cleanliness, staff & service, room comfort
Not bad but less than wowed
Nothing to complaine about just didn't wow. Other guest load late at night in halway. Toilet didnt flush without holding. Fake hardwood floors, but Breakfast was right on and service was top notch
Stayed 1 night in Feb 2024
Response from Anthony on 14 Mar 2024
We'll work on our wow factor! Remodel is coming soon to address a lot of this!

6/10 Okay

Shirley

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Plumbing needed work, the sink leaked full stream if water all night. The tub drained very slow and when you turned on the shower the water poured out of the faucet joint.
Stayed 1 night in Feb 2024
Response from Anthony on 14 Mar 2024
This has been repaired, we do apologize!

10/10 Excellent

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Anthony on 14 Mar 2024
Thank you for your review!

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was pet friendly and next to the interstate. They had breakfast included. The only dislike was the water that came out of the sink had a bad odor to it.
Stayed 1 night in Feb 2024
Response from Anthony on 14 Mar 2024
We looked into the odor of the water, we apologize for the inconvenience

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony on 14 Mar 2024
Thank you for your review!

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Anthony on 14 Mar 2024
Thank you for your review!

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overcharged
We were charged for an extra night that we weren’t there
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious king
This stay was very comfortable and a clean place to stay. Staff were very friendly. Thank you
Stayed 1 night in Jan 2024
Response from Anthony on 14 Mar 2024
We're glad your stay was spacious and the staff was friendly!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anthony on 14 Mar 2024
Thank you for your review!

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024

10/10 Excellent

Shannon

Stayed 2 nights in Jan 2024