Junior Twin Room, City View

Reviews of San Premium Hotel

4 out of 5
San Premium Hotel
36 Ha Trung Str, Hang Bong Ward, Hoan Kiem District, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 16 out of 20 reviews" "
Rating 8 - Good. 1 out of 20 reviews" "
Rating 6 - Okay. 2 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

9.2/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Evren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff treats you like family with genuine smile on their face. They go every extra mile possible to help you and make your stay comfortable.
Stayed 6 nights in Apr 2024
Response from Tony- General Manager on 27 Apr 2024
Dear Evren,I am delighted to read that you had a wonderful time at the San Premium Hotel. It is our pleasure to learn that you loved our service provided by our friendly staff. Your satisfaction is a great source of motivation and encouragement for all the team and I will definitely share your compliments to us. It would be an immense pleasure to welcome you again at the hotel to share another exceptional experience.Best regards,Tony Nguyen General Manager

6/10 Okay

Charleen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were very helpful and efficient, but the room was awful. Beds extremely uncomfortable felt like springs were coming through the mattress. Very disappointed. The gym is in a shocking state. Breakfast was very average.
Stayed 3 nights in Mar 2024
Response from Tony- General Manager on 27 Apr 2024
Dear Charleen,Thank you so much for leaving us a review for San Hanoi Hotel. I am happy to know that you liked our friendly staff. I will definitely share your review with our team. Morover, I would like to send a sincere apology for what happened during your stay, your feedback will help us improve better day by day. Once again, thank you for staying with us and we look forward to welcoming you back to us in the very near future. Best regards,Tony Nguyen General Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place! Close to everything and the staff is super. Not really bothered my room didn't have a window but considering the noise in Hanoi it's probably better that way.
Stayed 7 nights in Jan 2024
Response from Tony- General Manager on 28 Feb 2024
Dear Scott,Thank you so much for taking time to give us a review following your stay with us at San Hanoi Hotel. We are very happy to know that you enjoyed your stay and you liked our friendly staff. I will be sure to pass along your compliments to our staff.One more time, thank you for choosing to stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Siew Hong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and lovely staff!
Stayed 4 nights in Jan 2024
Response from Tony- General Manager on 1 Feb 2024
Dear Siew Hong,Thank you so much for taking time to give us a review following your stay with us at San Hanoi Hotel. We are very happy to know that you enjoyed your stay and you liked our friendly staff. I will be sure to pass along your compliments to our staff.We thank you for choosing to stay with us again and look forward to welcoming you back in the future.Warm regards,Tony NguyenGeneral Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff. Extremely helpful. Great breakfast. Clean rooms
Stayed 2 nights in Nov 2023
Response from Tony- General Manager on 30 Nov 2023
Dear Nicholas Davie,Thank you so much for taking time to give us a review following your stay with us at San Premium Hotel. I am greatly delighted to know that you liked the buffet breakfast in our restaurant and our service provided by friendly staff. However, we also sincerely apologize to you about the inconvenience that caused you during your stay which is the problem of our facility. Again, we thank you so much for your stay with us and sincerely apologize for all inconvenience that caused you. We always listen to your options and we will try our best to improve everything. We look forward to welcoming you back to our hotel on your next visit to Hanoi. Best regards, Tony General Manager

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

??

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフのホスピタリティご飛び抜けています 最高です もう一度必ず来ます
Stayed 2 nights in Mar 2024
Response from Tony- General Manager on 9 Apr 2024
Dear our value guests,Thank you so much for taking time to give us a review following your stay with us at San Hanoi Hotel. We are very happy to know that you enjoyed your stay and you liked our friendly staff. Your satisfaction is a great source of motivation and encouragement for all the team and I will definitely share your compliments with our team. Once again, thank you for staying with us and we look forward to welcoming you back to us in the very near future. Sincerely yours,Tony NguyenGeneral Manager

10/10 Excellent

TAMOTSU

Stayed 1 night in Dec 2023
Response from Tony- General Manager on 29 Dec 2023
Dear Tamotsu,Thank you so much for taking time to give us a review following your stay with us at San Premium Hotel. We are very happy to know that you enjoyed your stay. I will be sure to pass along your compliments to our staff.We thank you for choosing to stay with us again and look forward to welcoming you back in the future.Warm regards,Tony NguyenGeneral Manager

10/10 Excellent

Sora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tony- General Manager on 23 Dec 2023
Dear Sora,Thank you so much for leaving us such a great review for San Premium Hotel. I am greatly delighted to know that you enjoyed your stay with us. I will definitely share your review with our team and I am sure they will love it. Once again, thank you for staying with us and we look forward to welcoming you back us in the very near future. Best regards,Tony Nguyen General Manager

10/10 Excellent

Quang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a wonderful stay at San Premium Hotel .The location is great. All the staff are frendly and helpful.Special mention for Miss Alisa who has a charming smile and happy to help our inquires.Highly recommended this hotel to everyone.
Stayed 1 night in Nov 2023
Response from Tony- General Manager on 30 Nov 2023
Dear Quang Lee,Thank you so much for leaving us such a great review for San Hanoi Hotel. I am greatly delighted to know that you liked our room, the good restaurant and our friendly staff. I will definitely share your review with our team and I am sure they will love it. Once again, thank you for staying with us and we look forward to welcoming you back us in the very near future. Best regards,Tony Nguyen General Manager

10/10 Excellent

Quang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night. Great location and friendly staff,especially Ms Amy . Great breakfast.The rooms are excellent. They are clean and big. Everything you need is there. Minibar, shower, bathtub, TV, WiFi, etc. They arranged the transfer to the airport as well. I would recommend this for everyone.
Stayed 1 night in Nov 2023
Response from Tony- General Manager on 30 Nov 2023
Dear Quang Lee,Thank you so much for leaving us such a great review for San Hanoi Hotel. I am greatly delighted to know that you liked our room, the good restaurant and our friendly staff. I will definitely share your review with our team and I am sure they will love it. Once again, thank you for staying with us and we look forward to welcoming you back us in the very near future. Best regards,Tony Nguyen General Manager