Where to begin…our 3 nights at the Metropole was like its own holiday experience within Hanoi, and we can’t recommend the place highly enough. The staff and service during our stay were absolutely first class, nothing was ever too much trouble, the rooms were beautiful, comfortable and spacious. We stayed in the Metropole wing and friends stayed in the Opera wing, each room had its own unique charm. Breakfast was sensational, we sat outside on the terrace and watched the crazy traffic fly past each morning. We also ate at Angelina’s and Spices Garden for dinner and both were divine. The location of the Metropole was convenient for everything we did, only a few dollars in a taxi into the old quarter, or a ten minute walk. The hotel was happy to store our luggage for us while we went to Halong Bay and Sapa which was a huge help. We did the evening tour of the bomb shelter which is only open to guests, which was very interesting. Definitely worth the splurge to stay here, we’re so glad we did!
We arranged the airport transfer with the hotel (USD18 per way), and the car came and picked us up. It was smooth apart from our worries for the smog we saw from the plane.
While the outlook of the hotel looks average, we liked the size of the room. However, it was nothing like what we saw on the website pictures, still good though. We were on the 7th floor, the Deluxe room next to the lift. But it was quiet and we didn't hear any noise from the street nor the lift. The room oversees the back of other buildings but we are high enough to get a view of the cathedral as well.
The breakfast was delightful, with a good variety. But it is a small hotel, so for one of the days, we were told to wait for a table. It wasn't a long wait about 12 mins, and the staff came and look for us at the lobby by turn when there are seats. I particularly like the porridge they serve.
Most of the guests are Europeans, particularly Germans and French.
The location of the hotel is near to the lake and all the action, but it is tucked away on a quiet lane which we like. But once you are out at the main road, the madness begins, with motorbikes all around. So if you would prefer a quieter area, I would suggest you to stay near the Opera House.
Overall, I would rate it good and value for money. And will come back again. It is a boutique hotel that comes with all the services, not much of quality toiletries but overall we have everything we need and match the price we paid.
"Very nice comfortable hotel & very friendly staff"
The hotel is very close to the Hoan Kiem Lake and in the old town of Hanoi. The staff is very friendly, pleasant and helpful. Toni, who is very nice, recommended and arranged our day trip to Hoa Lu and Tam Coc (Halong Bay land tour) and we enjoyed the day very much. The room is clean, comfortable and nice with all the amenities and free wi-fi. There is no elevator but the staff carried our luggage to our room. Buffet breakfast is included in the room rate and the food is very good. Toni arranged for our transportation to the airport. We could not have asked for more at this very affordable rate. We enjoyed very much our stay there and we definitely recommend this hotel.
This was my second time at this hotel and it has pleased on both occasions. Location not great, but then I was only there 1 night on business. If you don't want to eat in the hotel restaurant, there aren't many options down the street; I ended up buying some snacky food at a convenience store about 5 mins walk away. The hotel itself is great, modern and well appointed. My only gripe - and I'm a little ashamed to call it a gripe - is that, in addition to the usual staff members who seem to think you are unable to get out of a taxi or handle a small suitcase without assistance, this place even has a smartly-dressed female who's job seems to be to make sure you can find your way from the entrance to the reception desk a few metres away, and then to show you to the also-not-difficult-to-find lift. I'm just sensitive about being treated like an imbecile; on the other hand it's nice to have somebody smiling a big welcome as you arrive.
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.