We had a two room apartment for our 5 night stay. The room was spacious, modern and very quiet. The Somerset was within easy walking distance of a number of attractions including the Old Quarter and the lake. The staff at the Somerset were very friendly and efficient. There was a large pool and modern gym in the hotel. There were number of nice restaurants nearby.
Susan from Illawarra, NSW
These internationally managed Hanoi accommodations with personalized services and extensive facilities are centrally located …More
First of all, I need to commend the staff at the reception for their impeccable service. When we arrived, they allowed us to deposit our luggages with them, use their changing room and offered useful advice on where we can have a quick and good bite in the morning. The staff they hire at the reception can speak English fairly decently so it was no problem getting help. Apart from recommendin food places, mode of transport, directions and other needs, they will try their best to help you as much as they can. One such example, among others, was when they helped me contact the taxi they called at once when I told them that I left my phone in the taxi. The taxi driver drove back to the airport in the nick of time to pass me my phone. It was very reassuring when they said they would check back within the next ten minutes if I had received my phone from him.
When I wanted to borrow some tape and scissors as a temporary fix to my worn off shoe sole, another receptionist on duty let me borrow these tools for the whole night too. I returned them as soon as I was done of course.
We had a family room for the four of us, and it was very comfortable and the room was clean with good lighting too. They offered complimentary fruit every day and gave us a nice cold banana smoothie as a welcome drink on our first day too.
All in all, it was a good experience and my friends and I really enjoyed our stay.
From the moment we turned up we knew this was going to be a good place, the corcerige came out and sorted the over charging taxi out for us
The receptionist Jin was totally wonderful sitting us down and explained about the hotel, and showed us on the map places of interest
The room was quiet, no street noise
Comfortable and clean
The staff only too willing to please, thanks Jin, your a star
Handy to everything, within walking distance
Fantastic location in Hanoi and only a short cab ride to the old quarter and the centre of town. I would recommend carrying a hotel business card when getting the cabs as some did not know the hotel by name, but would know the street.
Great hotel for families. Service was excellent, room was fantastic with a large open feel with plenty of space to stretch out and relax. I don't mind very firm beds but others may find that an issue. Be early for the breakfast as after 9.30 they are reluctant to top up anything and we only got some fatty bacon on day 1. This would be the only criticism. all in all a great place to stay
we were greeted with smiles from all the staff on arrival.
welcome drinks while checking in with bags taken to room.
it was a short stay but we were treated like king and queen.they offer to hold bags and have showers availble after trips to sapa or halong bay great experience!!
I had the unfortunate experience by taking somebody's luggage at the airport to the hotel. On finding this problem, I reported it to the hotel staff who immediately sprang into action by contacting the airport authority who eventually found my luggage; arranging for the luggage to be delivered to the hotel (although I believe that I have to make an appearance at the airport to claim my luggage and this saved me at a lot of hassle) and managing to contact the party whom I had taken his luggage (to this, I say sorry to this person). The hotel also assisted me in acting as my interpreter with a local person who does not speak English.
For all this, a BIG THANK YOU to the staff of the Hanoi Morgan
"PLEASANT EFFICIENT HOTEL RIGHT IN THE OLD QUARTER"
APPRECIATED THE EFFICIENCY AND CLEANLINES OF THE HOTEL AND ROOM, THE CHEERFUL, HELPFUL AND FRIENDLY STAFF, THE VARIETY OF DISHES OFFERED IN THE BREAKFAST BUFFET, THE PLEASANT AMBIENCE OF THE INTERIOR, THE PROXIMITY TO HOAN KIEM LAKE AND THE MARKETS AND SHOPS AND CAFES AND RESTAURANTS. AND ALSO THE FREE WIFI.
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.