We stayed at the hotel on 13 Dec for 1 night before going for the halong bay and sapa tour from 14 Dec to 18 Dec. We arrived at the hotel early in the morning at about 7am on 18 dec. As it was early our rooms were not ready for check in. Miss Tracy the front desk manager was so kind to arrange for us to check in early at their sister hotel Silk Queen nearby. She hired a taxis to bring us over to Silk Queen a new hotel which is equally comfortable. We were checked in to two big rooms with fantastic view. She also called and subsequently emailed to ensure that we are comfortable.
Tracey really go all the way to make hotel guests comfortable. Would like to thank her and hanoi pearl for the wonderful stay at hanoi. The service really exceeded our expectation.
"Very nice comfortable hotel & very friendly staff"
The hotel is very close to the Hoan Kiem Lake and in the old town of Hanoi. The staff is very friendly, pleasant and helpful. Toni, who is very nice, recommended and arranged our day trip to Hoa Lu and Tam Coc (Halong Bay land tour) and we enjoyed the day very much. The room is clean, comfortable and nice with all the amenities and free wi-fi. There is no elevator but the staff carried our luggage to our room. Buffet breakfast is included in the room rate and the food is very good. Toni arranged for our transportation to the airport. We could not have asked for more at this very affordable rate. We enjoyed very much our stay there and we definitely recommend this hotel.
This was my second time at this hotel and it has pleased on both occasions. Location not great, but then I was only there 1 night on business. If you don't want to eat in the hotel restaurant, there aren't many options down the street; I ended up buying some snacky food at a convenience store about 5 mins walk away. The hotel itself is great, modern and well appointed. My only gripe - and I'm a little ashamed to call it a gripe - is that, in addition to the usual staff members who seem to think you are unable to get out of a taxi or handle a small suitcase without assistance, this place even has a smartly-dressed female who's job seems to be to make sure you can find your way from the entrance to the reception desk a few metres away, and then to show you to the also-not-difficult-to-find lift. I'm just sensitive about being treated like an imbecile; on the other hand it's nice to have somebody smiling a big welcome as you arrive.
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.