Stayed recently one night in the metropole wing, the rooms are well decorated, a bit small though, but very well maintained, overall hotel ambience is nice and classy.
Had a dinner at the hotel Vietnamese restaurant, wow, the best Asian meal I've ever had! Spring rolls was fantastic!) morning breackfast was also very good, the variety and quality of food was very good, everything is super fresh.
Will definetly stay here anytime I'm in Hanoi.
"Very nice comfortable hotel & very friendly staff"
The hotel is very close to the Hoan Kiem Lake and in the old town of Hanoi. The staff is very friendly, pleasant and helpful. Toni, who is very nice, recommended and arranged our day trip to Hoa Lu and Tam Coc (Halong Bay land tour) and we enjoyed the day very much. The room is clean, comfortable and nice with all the amenities and free wi-fi. There is no elevator but the staff carried our luggage to our room. Buffet breakfast is included in the room rate and the food is very good. Toni arranged for our transportation to the airport. We could not have asked for more at this very affordable rate. We enjoyed very much our stay there and we definitely recommend this hotel.
We had a two bedroom apartment for a family of four. Great central location. Close to Old Quarter and Hoan Kiem lake. Supermarket on ground floor. Two bathrooms. Friendly staff. Good quality breakfast included. Overall a great place to stay for a family. On the site of Hoa Lo prison - or Hanoi Hilton in Vietnam war. Part of prison remains but most was demolished to build the building the hell tel is in.
alex from Adelaide, SA
These internationally managed Hanoi accommodations with personalized services and extensive facilities are centrally located …More
First of all, I need to commend the staff at the reception for their impeccable service. When we arrived, they allowed us to deposit our luggages with them, use their changing room and offered useful advice on where we can have a quick and good bite in the morning. The staff they hire at the reception can speak English fairly decently so it was no problem getting help. Apart from recommendin food places, mode of transport, directions and other needs, they will try their best to help you as much as they can. One such example, among others, was when they helped me contact the taxi they called at once when I told them that I left my phone in the taxi. The taxi driver drove back to the airport in the nick of time to pass me my phone. It was very reassuring when they said they would check back within the next ten minutes if I had received my phone from him.
When I wanted to borrow some tape and scissors as a temporary fix to my worn off shoe sole, another receptionist on duty let me borrow these tools for the whole night too. I returned them as soon as I was done of course.
We had a family room for the four of us, and it was very comfortable and the room was clean with good lighting too. They offered complimentary fruit every day and gave us a nice cold banana smoothie as a welcome drink on our first day too.
All in all, it was a good experience and my friends and I really enjoyed our stay.
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.