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Reviews of Best Western Plus Greenville I-385 Inn & Suites

2.5 out of 5
Best Western Plus Greenville I-385 Inn & Suites
831 Congaree Rd, Greenville, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 826 out of 1207 reviews" "
Rating 8 - Good. 269 out of 1207 reviews" "
Rating 6 - Okay. 63 out of 1207 reviews" "
Rating 4 - Poor. 20 out of 1207 reviews" "
Rating 2 - Terrible. 29 out of 1207 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Addie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area, quiet, good service
Stayed 1 night in May 2024
Response from Octavia on 22 May 2024
Addie, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to you again soon.

10/10 Excellent

S.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Octavia on 22 May 2024
S. Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Octavia on 21 May 2024
Greg, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Octavia on 20 May 2024
Maria, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

TODD

Stayed 2 nights in May 2024
Response from Octavia on 20 May 2024
Todd, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Octavia on 20 May 2024
Ronald, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
enjoyed the two room suite and the air conditioner separate from the bedroom. Ants were always on the wet bar. Not fond of the rear entrance. No carts for luggage.
Stayed 2 nights in May 2024
Response from Octavia on 20 May 2024
Charles, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Octavia on 20 May 2024
Abby, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jane at the front desk was great!
Stayed 3 nights in May 2024
Response from Octavia on 13 May 2024
Seth, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope see you again soon.

10/10 Excellent

Lafonda

Travelled with family and small children
The room was exceptionally clean and very spacious. The suite was more than enough room for our party of 5.
Stayed 1 night in May 2024
Response from Octavia on 13 May 2024
Lafonda, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope see you again soon.

10/10 Excellent

Wyshina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay here and both times were perfect! This is my go to spot when visiting Greenville and Spartanburg.
Stayed 1 night in May 2024
Response from Octavia on 13 May 2024
Wyshina, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope see you again soon.

10/10 Excellent

Moti

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the money clean we stay there just for the night
Stayed 1 night in May 2024
Response from Octavia on 10 May 2024
Moti, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

6/10 Okay

Claire

Travelled with partner
Liked: Staff & service
Could benefit from a fan in the bathroom as the humidity from the shower gets into the room causing a very awkward sleeping environment.
Stayed 2 nights in May 2024
Response from Octavia on 9 May 2024
Claire, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Jesus, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool should be heated
Stayed 5 nights in May 2024
Response from Octavia on 8 May 2024
Jesus, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Mark

Travelled with family
Liked: Amenities
Nice pleasant stay
Stayed 1 night in May 2024
Response from Octavia on 6 May 2024
Mark, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

8/10 Good

Terkedria

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Wall separation of the room and living area was a nice touch
Stayed 1 night in May 2024
Response from Octavia on 6 May 2024
Terkedria, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Danny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful. Clean and good value for the money. Good breakfast. The only downside was that the elevator was a little slow.
Stayed 1 night in May 2024
Response from Octavia on 6 May 2024
Danny, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and the rooms are clean and large. I will have to say that I’m pleasantly impressed.
Stayed 1 night in May 2024
Response from Octavia on 6 May 2024
Danny, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Sara

Travelled with family
Breakfast was AMAZING also!!!
Stayed 1 night in May 2024
Response from Octavia on 6 May 2024
Sara, Thank you for the review! It is great to hear you enjoyed your stay and our hot breakfast . We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, good breakfast and great location.
Stayed 3 nights in Apr 2024
Response from Octavia on 6 May 2024
Darren, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Starnetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property pool wasn't open yet. The housekeeper cleaned rooms across from and next to room that had DND on the door. That needs to be done alittle better. The hotel staff was very friendly and helpful. The rooms were cleaned down to the smallest detail. We had multiple rooms and all of them were picture perfect. We would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Octavia on 3 May 2024
Starnetta, Thank you for the review! It is wonderful to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for low price!
Stayed 1 night in Apr 2024
Response from Octavia on 1 May 2024
Kelsey, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Apr 2024
Response from Octavia on 29 Apr 2024
Glenn, Thank you for the review! It is great to hear you enjoyed our hot breakfast. We appreciate you staying with us and hope to see you again soon.

8/10 Good

Saundra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for the price.
Stayed 1 night in Apr 2024
Response from Octavia on 30 Apr 2024
Saundran Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Wyshina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really recommend the 1 bedroom option if traveling with kids. Includes 2 bathrooms and a sliding door to separate the rooms for privacy.
Stayed 1 night in Apr 2024
Response from Octavia on 29 Apr 2024
Wyshina, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

8/10 Good

William F.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024
Response from Octavia on 25 Apr 2024
William, We appreciate you staying with us and hope to see you again soon.

2/10 Terrible

Sharon, Knoxville

Stayed 1 night in Apr 2024
Response from Octavia on 14 May 2024
We appreciate you staying with us and hope to see you again soon.

8/10 Good

Paul

Stayed 3 nights in Apr 2024
Response from Octavia on 14 May 2024
Paul, We appreciate you staying with us and hope to see you again soon.

6/10 Okay

Linda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was good more so due to the area of location. The included breakfast was enjoyable and the staff that i spoke with were pleasant. The disappointment came with our room. Since we weew only staying for one night, we opted for the king mini suite. We gave our daughter the bed due to her back issues. However we regretted the pull out couch as soon as we sat on it. The mattress is almost none existing and the springs were relentless. We were also disappointed with the room in a whole. The carpet had a smell, the comforter throw had a stain and last but definitely not least, we killed a roach. Needless to say, I opt out of revisiting this hotel. If they invest in a full makeover..ie..replace carpet with wood floors replace drapes with blinds, upgrade ac units, upgrade furniture including mattress and new bedding, and a paint job. If this is done to all the rooms, i would definitely plan another stay
Stayed 1 night in Apr 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV is old fashioned. The remote only has a few functions.
Stayed 1 night in Apr 2024
Response from Octavia on 23 Apr 2024
James, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

tamara, marion

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very good.
Stayed 1 night in Apr 2024
Response from Octavia on 22 Apr 2024
Tamara, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

William

Very nice nice hotel with friendly staff.
Stayed 3 nights in Apr 2024
Response from Octavia on 22 Apr 2024
William, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Diego, Cooper City

Liked: Cleanliness, staff & service, property conditions & facilities
Katherine and Isabel exceeded in helping us! Made our business trip a superb experience! Would definitively stay here again!
Stayed 2 nights in Apr 2024
Response from Octavia on 18 Apr 2024
Diego, Thank you for the review! It is wonderful to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Sarah

Stayed 2 nights in Apr 2024
Response from Octavia on 8 May 2024
Sarah, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

8/10 Good

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Octavia on 17 Apr 2024
Kerrie, We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Michelle

Liked: Cleanliness
Everything was great
Stayed 1 night in Mar 2024
Response from Octavia on 15 Apr 2024
Michelle, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

8/10 Good

Kelele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night only great stay
Stayed 1 night in Apr 2024
Response from Octavia on 15 Apr 2024
Kelele, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Eviana

Liked: Staff & service, property conditions & facilities
Loved my stay!
Stayed 2 nights in Apr 2024
Response from Octavia on 17 Apr 2024
Eviana, Thank you for the great score! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

6/10 Okay

Brittany

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Octavia on 15 Apr 2024
Brittany, We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Tony

Stayed 1 night in Apr 2024
Response from Octavia on 29 Apr 2024
Tony, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was larger than I expected. Breakfast had so many choices. It was quiet and clean. My check in was easy and the person who checked me in was very friendly.
Stayed 1 night in Apr 2024
Response from Octavia on 8 Apr 2024
Kristine, Thank you for the great review! It is wonderful to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Octavia on 11 Apr 2024
Tanya, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

8/10 Good

Tahsin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Octavia on 5 Apr 2024
Tahsin, Thank you, We appreciate you staying with us and hope to see you again soon.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, staff are very friendly
Stayed 1 night in Mar 2024
Response from Octavia on 4 Apr 2024
Lisa, Thank you for the review! It is great to hear you enjoyed our hot breakfast. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Apr 2024
Response from Octavia on 4 Apr 2024
Pat, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

6/10 Okay

Thomas Carlton

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Carpet was dirty for 2 days after maid was instructed to vacuum it. Toilet paper holder was broken. Soaps and shampoos are way too small.
Stayed 3 nights in Mar 2024
Response from Octavia on 2 Apr 2024
Thomas, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Recommended
Stayed 2 nights in Mar 2024
Response from Octavia on 1 Apr 2024
Rick, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Tacarra

Stayed 3 nights in Mar 2024
Response from Octavia on 17 Apr 2024
Tacarra, Thank you for the great score! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly. Room was spacious and very comfortable.
Stayed 1 night in Mar 2024
Response from Octavia on 26 Mar 2024
Richard, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Scott

Travelled with partner
Service was great. Our room had the separate bedroom with sliding barn door. Sitting are was great.
Stayed 2 nights in Mar 2024
Response from Octavia on 25 Mar 2024
Scott, Thank you for the review! It is great to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.