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Reviews of TownePlace Suites by Marriott Grand Rapids Wyoming

2.5 out of 5
TownePlace Suites by Marriott Grand Rapids Wyoming
5880 CLYDE PARK AVENUE, Wyoming, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 112 out of 190 reviews" "
Rating 8 - Good. 38 out of 190 reviews" "
Rating 6 - Okay. 18 out of 190 reviews" "
Rating 4 - Poor. 14 out of 190 reviews" "
Rating 2 - Terrible. 8 out of 190 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always so nice and helpful!!!
Stayed 2 nights in May 2024
Response from Katrina on 11 May 2024
Thank you for staying with us!

10/10 Excellent

Jessaka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very nice
Stayed 1 night in May 2024
Response from Katrina on 10 May 2024
Thanks for staying with us

10/10 Excellent

Shahreyar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great friendly staff and good free breakfast
Stayed 2 nights in May 2024
Response from Katrina on 10 May 2024
Thanks for staying with us

6/10 Okay

Monna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 Queen bedroom and got a king bed. There was nothing they can do as hotel was fully booked. Front desk told me to wait for her manager for half hr but never heard from anyone after.
Stayed 1 night in May 2024
Response from Katrina on 8 May 2024
I am confused. I just looked at your reservation and it shows that you were in a 2 Queen room. Did you have another reservation that I am missing?

10/10 Excellent

Eric, Battle Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly staff. We were able to bring our Goldens with us and that was nice and convenient.
Stayed 1 night in May 2024
Response from Katrina on 8 May 2024
Thank you for telling us about your stay. We are so happy you enjoyed your stay.

10/10 Excellent

Serena

Stayed 1 night in May 2024
Response from Katrina on 7 May 2024
Thanks for staying with us.

6/10 Okay

Nidia

Travelled with group
Liked: Cleanliness, staff & service, amenities
The pool has too much chlorine my eyes were burning. Also, pool area said no diving and there was a whole bunch of little kids diving in the pool There were parents there And didn’t say anything and We weren’t able to swim with all the splashing in kids, jumping in between people
Stayed 1 night in Apr 2024
Response from Katrina on 22 Apr 2024
I am sorry that you had this expeience. We test our pool chemicals twice a day. People have different reactions to the chlorine levels, but I can assure you they were in a safe range. As far as the no diving, it is posted. No children are allowed to swim without and adult. There is no life guard on duty, so it really is up to the parents to make sure the rules are being followed. I hope you stay with us again.

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooms were nice and everything was clean
Stayed 1 night in Apr 2024
Response from Katrina on 19 Apr 2024
Thanks for staying with us

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katrina on 17 Apr 2024
Thank you for taking the time to tell us about your stay.

8/10 Good

MR.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stove, pots and pans, dishwasher, full size fridge/freezer. Staff was amazingly cool and price was low for what you received.
Stayed 2 nights in Apr 2024
Response from Katrina on 8 Apr 2024
Thank you for telling us about your stay. We hope to see you again.

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Friendly staff. Nice breakfast.
Stayed 1 night in Apr 2024
Response from Katrina on 5 Apr 2024
Thanks for staying with us!

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff! We enjoyed the kitchen in our room for easy cooking and quick relaxation. Large easy parking.
Stayed 3 nights in Mar 2024
Response from Katrina on 4 Apr 2024
Thank you for staying with us!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice and professional. I paid in advance through Expedia before arriving but was charged again while checking in. The manager was able to reverse the charge but my check in time took way longer then it should have. I wasn't upset, honest mistake and the staff were kind and wanted to make I did not pay extra. Manager did a great job resolving the issue. Rooms were nice and roomy. Plenty of parking. Hot breakfast had a nice selection. The pool area was packed with a large birthday party. My family were not able to enjoy that area due to amount of people. Overall a good experience at this hotel.
Stayed 2 nights in Mar 2024
Response from Katrina on 2 Apr 2024
Thank you for your response. I will be sure to pass your comments on to our team. Thank you for staying. We hope to see you again in the future.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katrina on 28 Mar 2024
Thanks for staying with us

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around nice place!
Stayed 1 night in Mar 2024
Response from Katrina on 25 Mar 2024
Thank you for staying with us!

8/10 Good

Leyda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms. Loved the hot tub! Breakfast could have been better. Not a lot of variety. The breakfast staff was super accommodating!
Stayed 3 nights in Mar 2024
Response from Katrina on 25 Mar 2024
Thank you for your response. We hope you stay with us again soon.

10/10 Excellent

Kimberly, liberty center

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay. Affordable and clean. Nice hot tub and pool. Great staff.
Stayed 2 nights in Mar 2024
Response from Katrina on 22 Mar 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Feb 2024
Response from Katrina on 18 Mar 2024
Thanks for staying with us!

10/10 Excellent

Paulet

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great! Staff were very friendly and helpful. Room was very clean!! No complaints. Overall a wonderful stay.
Stayed 3 nights in Mar 2024
Response from Katrina on 18 Mar 2024
Thank you very much for the kind comments. We hope to see you again soon.

10/10 Excellent

Ashley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! Our room was amazing very clean and a great suite
Stayed 1 night in Mar 2024
Response from Katrina on 18 Mar 2024
Thank you for staying with us. We hope to see you again soon

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredibly clean. The bed was very comfortable…so comfortable I slept through breakfast.
Stayed 2 nights in Mar 2024
Response from Katrina on 16 Mar 2024
We are so happy you enjoyed your stay. Thank you for the comments. We hope to see you again!

10/10 Excellent

Mandy, Wyoming

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great.
Stayed 2 nights in Mar 2024
Response from Katrina on 11 Mar 2024
Thanks for staying with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel, room was nice and clean, front desk was very welcoming❤️ 10 of 10 rating from me!!
Stayed 1 night in Mar 2024
Response from Katrina on 6 Mar 2024
Thank you for staying with us! We hope to see you again in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, had a wonderful stay and definitely would book again.
Stayed 1 night in Mar 2024
Response from Katrina on 5 Mar 2024
Thank you for staying with us

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place
Stayed 1 night in Feb 2024
Response from Katrina on 29 Feb 2024
Thank you for staying with us!

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far it’s been an amazing stay!
Stayed 1 night in Feb 2024
Response from Katrina on 19 Feb 2024
Thank you for your response!

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Was very clean and well maintained! Would stay here again!
Stayed 5 nights in Feb 2024
Response from Katrina on 12 Feb 2024
Thank you for your response. We look forward to seeing you again.

6/10 Okay

Kari

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Just... NO...
We had no heat in our room (rm 223). It was 66 degrees in our room when we entered it & there was an incoming snow storm. We contacted the front desk & they decided to give us new keys (you need an inserted key in the wall for lights/heat to work) but that didn't work. I went down to the desk again & a man working came up to our room to check things out. He attempted to fix it, but nothing worked. We asked to switch rooms but they were booked up. So we had to sleep in a cold room. By morning it was MUCH colder (my guess would be 60 degrees) but the thermostat was reading "ERR". We packed up our stuff & told the front desk about the heat situation again, expecting some kind of resolution. The lady wrote down my name & phone number & assured me a manager would call. We received no phone call so days later I contacted corporate. After several days I finally received an email from Katrina (gen. manager) stating they're sorry and added 5,000 points to my Marriott Bonvoy account. Talk about a slap in the face! I spent $150 to sleep in an incredibly cold room with my young child. We spent less than 12 hours in our room due to this and left without using any other services (not even the shower because it was so cold.) We couldn't get out of there soon enough. I had reservations to come back and stay for 2 nights in June 2024 but I have now cancelled them and booked elsewhere. Terrible. Also, hallways smell horrible, however rooms are clean. That's the only positive I can say.
Stayed 1 night in Jan 2024
Response from Katrina on 13 Jan 2024
I am sorry that we fell short of your expectations. I have advised maintenance of the issue with the heater.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Jan 2024
Response from Katrina on 11 Jan 2024
Thanks for staying with us!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Katrina on 3 Jan 2024
Thank you for staying with us!

6/10 Okay

Robert

Stayed 1 night in Dec 2023
Response from Katrina on 18 Dec 2023
Thank you for your response.

8/10 Good

Patti, Weidman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Katrina on 16 Nov 2023
Thank you for staying with us!

10/10 Excellent

Whitney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Katrina on 14 Nov 2023
Thank you for staying with us!

10/10 Excellent

Natasa

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff.
Stayed 2 nights in Nov 2023
Response from Katrina on 7 Nov 2023
Thank you for staying with us!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Hot Last Night for an Almost Perfect Stay
My first stay at this hotel and my room was a lot nicer than I believed it was going to be with plenty of amenities. My only problem with this stay was that I lowered the thermostat before going to bed and woke up in the middle of the morning sweating because it was 90 degrees in my room. I do not know what happened or why but I ended up shutting off the air and luckily I could crack open a window to get some cool air in.
Stayed 2 nights in Nov 2023
Response from Katrina on 6 Nov 2023
Thank you for taking the time to tell us about your stay. I will be sure to get with Maintenance about the issue that you had. We hope to see you again in the future.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about our stay here. We have stayed other places in other cities and received terrible service. This stay was fantastic!!
Stayed 2 nights in Nov 2023
Response from Katrina on 6 Nov 2023
Thank you for staying with us!

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Katrina on 31 Oct 2023
Thank you for staying with us!

10/10 Excellent

Christie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Katrina on 30 Oct 2023
Thank you for your response. We appreciate you staying with us.

10/10 Excellent

Carrie, Traverse City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchenettes were very nice! Very updated rooms. Would stay here again! Breakfast was also great!
Stayed 1 night in Oct 2023
Response from Katrina on 23 Oct 2023
Thank you for telling us about your stay. We appreciate your feedback and hope to see you again for your lodging needs.

10/10 Excellent

Nichol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Katrina on 17 Oct 2023
Thanks for staying with us!

4/10 Poor

Doug

Stayed 1 night in Oct 2023
Response from Katrina on 13 Oct 2023
I am sorry that you had a poor experience. What could we have done differently? We want everyone to enjoy their stay and I am very sorry that we fell short.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Katrina on 9 Oct 2023
Thank you for staying with us!

10/10 Excellent

angie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
From the time we checked in,everyone was very friendly. The breakfast was beyond a your typical continental breakfast.. the breakfast staff lady was super sweet and the selection was amazing. The room was very comfortable and we loved the kitchenette.. great place to stay
Stayed 2 nights in Sep 2023
Response from Katrina on 5 Oct 2023
Thank you for staying with us. We appreciate your kind words. I will be sure to pass them along to the staff.

10/10 Excellent

tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and attentive.
Stayed 1 night in Sep 2023
Response from Katrina on 27 Sept 2023
Thank you for your response.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Loved the room with the kitchen amenities. I like to cook our breakfast, but their breakfast was great and complimentary.
Stayed 1 night in Sep 2023
Response from Katrina on 27 Sept 2023
Thank you for staying with us

6/10 Okay

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was pretty good, but I was very disappointed that the hot tub was not operating. That was one of the main reasons we stayed there.
Stayed 3 nights in Sep 2023
Response from Katrina on 27 Sept 2023
Thank you for staying with us. I am sorry that the hot tub was not working. We were waiting on a part.

10/10 Excellent

Sparkle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve always loved Towne Place Suites! All of the properties are always an amazing experience for me. Keep it up Towne Place Suites.
Stayed 1 night in Sep 2023
Response from Katrina on 27 Sept 2023
Thank you for your response.

10/10 Excellent

Cynthia

Stayed 1 night in Sep 2023
Response from Katrina on 21 Sept 2023
Thank you for staying with us. We are happy you enjoyed your stay

6/10 Okay

Dervisa

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Katrina on 21 Sept 2023
Thank you for telling us about your stay. What could we have done to improve your stay?

10/10 Excellent

sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Katrina on 21 Sept 2023
Thanks for your response. What could we have done to make your stay better?