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Reviews of Serain Residences On Surfers Private Apartments

3.5 out of 5
Serain Residences On Surfers Private Apartments
3440 Surfers Paradise Blvd, Surfers Paradise, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 20 reviews" "
Rating 8 - Good. 9 out of 20 reviews" "
Rating 6 - Okay. 2 out of 20 reviews" "
Rating 4 - Poor. 2 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
we loved everything about and especially the view,the tram and being right in the heart of Surfers.Will definitely be staying here again.
Stayed 4 nights in Apr 2021

8/10 Good

Charmayne

Travelled with family
Liked: Cleanliness, room comfort
there was only 1 key and that became the biggest annoyance (I know it doesn't sound like much) you literally cannot go anywhere with out a key so if you plan on all being together all the time no problem. It was clean and the views are great.
Stayed 3 nights in Dec 2020

10/10 Excellent

Patrick

Stayed 3 nights in Mar 2020

6/10 Okay

mark

Business traveller
Disliked: Cleanliness
Disappointed
Overall a nice building with great facilities but communication and cleanliness let the property down. I found hair in the bathroom draws and 'products' under the bed.
Stayed 3 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was spectacular, great location, within walking distance to beaches, public transport and CBD. Fantastic amenities, everything you could want or need.
Stayed 7 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
so close to the beach. view is perfect building is great not as clean as it should be sofa bed is so bad dryer was broken and didn't get fixed till i left which left us short of clothes as we expected to have a dryer
Stayed 5 nights in Oct 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
New, clean apartment with good cooking and washing facilities. Close walk to shopping.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Aug 2019

2/10 Terrible

Melvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy with Hotels.com
We booked the property through Hotels.com for 3 days 1.8.19 to 4.8.19 so we thought, we then received confirmation from HOTELSRELAX of our unit number and where to pick up the keys. We were so disappointed no disgusted with the unit it had not been cleaned human hair all over the carpet and tiles, badly stained and dirty carpet and generally not maintained to an acceptable standard. We will no longer book through Hotels,com nor go anywhere near Hotelsrelax. Between the two of you our 34th wedding anniversary will be remembered for the wrong reasons.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ocean view, amenities and good communication with the manager
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Gold Coast
This was one of our best stays during our holiday in Queensland! Nice ocean view on a high floor apartment with a full kitchen makes it the perfect stay!
Stayed 3 nights in Apr 2019
Response from Steven on 21 June 2019
Thank you very much. It's our pleasure to hosting you. Looking forward to hosting you again.

10/10 Excellent

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was lovely, No Cafe Breakfast though! - breakfast consisted off 4 eggs in the room fridge with bacon and orange juice and loaf of bread. When we went to ask at the cafe for our breakfast they said no arrangement, so we only had enough tiime for some eggs/toast before we had to check out. No dishwashing powder to wash our dishes. The $256 we paid for 1 night wasnt worth it. False advertising!!!
Stayed 1 night in Mar 2019

8/10 Good

sunflowerta, Singapore

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked: - the sofa bed and netflix - the beach view - the beach view at the gym - the beach view at the rooftop What can be improved: - more towels to be provided, especially toilet floormat - handles of shower room were rusty/peeling
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

jung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good... the location closed the beach everything so good
Stayed 1 night in Feb 2019

8/10 Good

SANG HYUN

Travelled with family
Liked: Property conditions & facilities, room comfort
랩소디리조트와 같은곳입니다
처음 도착했을때 살짝 눅눅한 냄새가 나긴했는데 환기시키니 괜찮아 졌어요. 미들레벨 예약했는데 13층 배정되어 살짝 서운했는데 테라스뷰나 거실뷰는 상당히 만족스러웠습니다. 아쉬운점은 15박 예약했는데 이불, 세탁세제나, 비누, 주방세제, 휴지등이 넉넉하게 제공되지 않아 직접 구입해 시용했어요. 3인 가족 쇼파베드 펼쳐 사용하기에 괜찮았어요.
Stayed 15 nights in Dec 2019

8/10 Good

Pit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Top location, good service, clean apartment for three people okay
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
場所が全くわかりにくかった
Stayed 1 night in Jul 2019