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Reviews of Montego Sands Resort

4 out of 5
Montego Sands Resort
21 Peerless Avenue, Mermaid Beach, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 258 reviews" "
Rating 8 - Good. 104 out of 258 reviews" "
Rating 6 - Okay. 26 out of 258 reviews" "
Rating 4 - Poor. 5 out of 258 reviews" "
Rating 2 - Terrible. 4 out of 258 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness
Montego Sands is in a quiet side street and only a hundred metres or so from the beach. There is underground parking in a designated bay and both the wi-fi and cable TV were good. The swimming pool was small and looked unappealing. The rooms are spacious and although a bit tired looking they are comfortable enough.
Stayed 5 nights in Mar 2024

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

despina

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2024

2/10 Terrible

Jennifer

Stayed 14 nights in Dec 2023

10/10 Excellent

Craig

Stayed 2 nights in Dec 2023

4/10 Poor

Andrew

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This property was cheaper on another website , balcony was not operational, one bedroom was filled with light due to see through blinds
Stayed 1 night in Nov 2023

8/10 Good

Leisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Quiet location which was close to great restaurants, beach & shopping.
Stayed 2 nights in Oct 2023

6/10 Okay

Chris

Stayed 2 nights in Oct 2023

6/10 Okay

Ash

Liked: Cleanliness, room comfort
Needs Updating
Was quite noisy with the Huge Building being built next door. Was dark and could do with an update.
Stayed 2 nights in Sep 2023
Response from Lilian on 14 Oct 2023
Hi Ash, Thank you for taking the time to share your feedback. The construction next door is on the final stages which is great. The Owner of the apartment you stayed will be updating their blinds to create more light in the apartment. We appreciate your feedback and we hope we will have the opportunity to welcome you back once again in the near future. Thanks and Kindest Regards, Lilian Property Manager Montego Sands Resortby Collective Holiday Apartments

6/10 Okay

Mohammed

Stayed 3 nights in Jun 2023

10/10 Excellent

Bradley Scott

Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy and central to everything
Stayed 2 nights in Apr 2023

10/10 Excellent

John

Stayed 8 nights in Jan 2023

8/10 Good

Indranil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to the beach though as mentioned in the ad, one CANNOT get a look at the water from the property.

6/10 Okay

Trevor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked the decor. At the moment the high rise development alongside didn’t help. Will be a better site when development completed.

4/10 Poor

Laura

Business traveller
Disliked: Cleanliness
Dated and noisy.
I used to enjoy staying here as it is small and cozy but the construction of a huge skyscraper next door not only had created noise issues but also blocks the sun. I stayed in 2 different apartments and both needed updating. Bedside lamps that wee filthy and falling apart is not acceptable at the prices which have doubled. Regretfully I will be looking elsewhere next year.
Stayed 5 nights in Nov 2022

6/10 Okay

william

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The design of the complex did not allow for much privacy

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, amenities
It felt like a resort, despite its age. Management staff were accommodating and it is so convenient to the beach and Broadbeach restaurants, Will stay there again.
Stayed 3 nights in Oct 2022

8/10 Good

Celestine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was close to everything and really good value for money with being fully self contained!
Stayed 2 nights in Aug 2022

8/10 Good

Jill

Stayed 2 nights in Aug 2022

8/10 Good

Lynne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Britt

Liked: Cleanliness
Stayed 3 nights in Jul 2022

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 17 nights in May 2022

2/10 Terrible

Phil

Stayed 4 nights in May 2022

2/10 Terrible

Katrina

Liked: Cleanliness
A multi storey construction site nextdoor that starts work at 6.30am every day should be advised prior to booking. No one on site to help on arrival. Nowhere to park until you get key for carpark. No phone number to speak to anyone upon arrival only a sign to say you can email reception. This was at 2.00pm in the afternoon. Obviously reception does not want to be there listening to construcion work all day either!
Stayed 3 nights in May 2022

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean apartment. Free parking, comfy bed and only downside pillows were too hard but great value for money and owner was very nice
Stayed 2 nights in Apr 2022

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness
Stayed 10 nights in Mar 2022

8/10 Good

John

Liked: Cleanliness, room comfort
Location location
Great location, close to beach, easy access to Broadbeach and restaurants etc. Good value but, not informed of large building site next door. Quiet during weekend, but some noise during week. (minimal impact for our stay)
Stayed 3 nights in Feb 2022

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that it was a fully contained 1 bedroon unit with full size fridge and kitchen facilities. All the units are a bit close which makes it a bit awkward out on the balcony
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to restaurant's beach shopping. Management was excellent, room was spacious and clean.
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Overall place was good, I found a few rubbish around the apartment, location was great... some yelling happening by tenants and the property managers not really nice to hear...
Stayed 5 nights in Jun 2020

10/10 Excellent

Patrick

Stayed 2 nights in Feb 2020

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dracula's
Chose this resort for its proximity to Dracula's as we wanted to be able to sample the drinks and not have to worry about driving. The property was a two bed split over two floors and close to major shopping and eating places. On site parking helped and for those who like beach it was a short walk away. Terry was the contact there and he was friendly and honest. Very nice stay and would used again next time we are in OZ and the Gold Coast.
Stayed 3 nights in Jan 2020

6/10 Okay

Shaun

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Room needed renovating- carpet was disgusting, couches were ripped. Living space very tiny. Location was great- beach 50m walk and 5mins in either direction to patrolled surf beaches and surf clubs as well as Pacific Fair shopping centre.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is near to train Broadbeach South train station and Pacific Fair, the shopping mall.
Stayed 3 nights in Nov 2019

8/10 Good

Bernd

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Ian

Liked: Staff & service
Montego Sands is in a great location with close proximity to Beach, Surf Club and Pacific Fair. Unit I stayed in was in a very tired condition with frayed carpet, old fluorescent lights which took some time to turn on and the shower head did not stay in the upright position. No particular criticism of the unit or the complex however in my opinion there is much more modern complexes available at the same rates.
Stayed 5 nights in Oct 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a Resort.
This Resort is a gem, it is in excellent condition. the apartment was very spacious and clean. It is in a great location, about a minutes walk to the beach and about 5 minutes walk to public transport and a huge shopping mall. it is in a very quiet location. Glad I stayed there. Next time I am in Surfers this is where I am staying.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location.. was asked to confirm my check in time but had to wait 50 mins before my room was ready.. other than that I was very happy
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Unfortunately our unit was ground floor in a corner and quite dark.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the decor and apartment it was nice and comfortable and nice complex.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
The room was nice, clean and comfortable. Great location and affordable. The management/staff were very kind and I appreciate the service! Thanks so much :)
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to services although the stair access is a bit of a problem
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Montego Sands is only a pleasant walk away from Broadbeach but is far enough away that it is quiet and peaceful.
Stayed 4 nights in May 2019

6/10 Okay

Chris, Armidale

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was very good - great shower. Location of room was very poor - ground floor and at front of building so some road noise, but lots of noise from apartments above.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved this place! Friendly and helpful staff, great amenities and location. The 2 bedroom penthouse was fully equipped with everything and very spacious. We will definitely stay here again!
Stayed 4 nights in Apr 2019