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Reviews of Focus Apartments

4 out of 5
Focus Apartments
114 The Esplanade, Surfers Paradise, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 100 reviews" "
Rating 8 - Good. 46 out of 100 reviews" "
Rating 6 - Okay. 17 out of 100 reviews" "
Rating 4 - Poor. 7 out of 100 reviews" "
Rating 2 - Terrible. 5 out of 100 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Ned

Travelled with family
Disliked: Property conditions & facilities
Great location, but it needs better up keeping, not all ceiling fans worked, dripping toilet, you have to get a separate fob for the gym and sauna. But a otherwise is not that bad.
Stayed 5 nights in Mar 2024
Response from Gavin - Manager on 15 Apr 2024
Good morning NedThank you for your review. We appreciate your feedback and will make sure that we look at those ceiling fans and dripping toilet.We are pleased to see that you did have a good stay with us and look forward to welcoming you back in the future.Kind RegardsGavin

6/10 Okay

Kim

Travelled with family
This property is located on the beach, the view and location are wonderful. We were on the 25th floor, which is very high, and not really for me. It was very noisy as the seals on the sliding doors did not fit securely, it was also windy so the doors/windows rattled continually. While the apartment had everything we needed, the oven, had not been cleaned in a long time, chairs were dirty, and we found condom wrappers under one of the beds!
Stayed 3 nights in Dec 2023
Response from Gavin - Manager on 10 Jan 2024
Good morning KimThank you for your review.I have organised for the window repair man to look at the seals on the window as mentioned. I have had a meeting with our cleaners and have brought your concerns to them about the oven and not cleaning under the beds. this will be monitored daily. We have also had the chairs cleaned professionally as mentioned. Thank you for your feedback, as this helps us to maintain a better standard for guests.Kind RegardsGavin - Manager

8/10 Good

Tracey-Lee

Travelled with group
Liked: Cleanliness, amenities
Reasonably priced for the location
Stayed 3 nights in Sep 2023
Response from Gavin - Manager on 25 Sept 2023
Good morning Tracey-LeeThank you for your feedback. We are pleased to see that you enjoyed your stay with us and look forward to welcoming you back in the near future.Kind RegardsGavin - Manager

10/10 Excellent

Bronwyn

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room exceeded all expectations it was very spacious and bedrooms were perfect We had a beach front view which made it the perfect weekend getaway
Stayed 3 nights in Aug 2023
Response from Gavin - Manager on 25 Sept 2023
Good morning BronwynThank you for your review.We are pleased to see that you have a good stay with us here at Focus Apartments. We look forward to welcoming you back again in the near future.Kind RegardsGavin - Manager

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was quite nice and had a great location, however, we booked here because a family member was running in the 1/2 marathon on Saturday and she needed to the benefit of the advertised facilities after the race. On arrival, we discovered that there was no access to the pool, sauna or spa area due to renovation works. Whilst we do understand that sometimes these works are necessary, there was absolutely no mention of these amenities being out of action on the site I booked the accommodation on or in-fact the official Focus Apartments website. We should have been advised of this before booking and been given the choice as to whether we still wanted to book the accommodation or not.
Stayed 3 nights in Jun 2023
Response from Gavin - Manager on 4 July 2023
Good afternoon VeronicaThank you for your review. We are pleased to see that you enjoyed your stay with us at Focus Apartments.I can confirm that we do have a notice on our website as well as our booking agents websites as to our pool closure. I have just checked and can confirm that Expedia do have a note up about our pool facilities being closed. We are sorry for the inconvenience this may have caused and hope we can make it up to you on your next visit.We look forward to welcoming you back in the near future.Kind RegardsGavin (Manager)

10/10 Excellent

Deepti

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was right across the beach , which was lovely.
Stayed 11 nights in Apr 2023
Response from Gavin on 1 May 2023
Good morning DeepitThank you for your review.We are pleased to see that you have enjoyed your stay with us at Focus Apartments.We look forward to welcoming you back in the near future.Kind Regards - Focus Apartments

6/10 Okay

Danielle

Liked: Cleanliness, property conditions & facilities
The property itself was lovely and the staff were very friendly. The internet and WiFi was terrible so we had issues with connecting our devices and casting to the TV.
Stayed 7 nights in Apr 2023
Response from Focus Apartments on 17 Apr 2023
Good morning DanielleThank you for your review.W have had the Foxtel technicians to sort out the problem with you TV and we have re-booted the Wi-Fi, which has sorted out the slow working Wi-Fi issue you had. We look forward to you staying with us again in the near future.Kind RegardsGavin

8/10 Good

Tracie-Lee

Travelled with family
Liked: Amenities
Great location. View from apartment was fantastic. Apartment required sonemaintenance maintenance maintenance
Stayed 7 nights in Dec 2022
Response from Focus Apartments on 24 Jan 2023
Good morning Tracie-LeeThank you for your review.We appreciate your feedback as it helps us maintain our apartments. Our maintenance team have been working hard to get this apartment to a satisfactory level again.We look forward to welcoming you back in the near future.Kind Regards - Focus Apartments

6/10 Okay

Karly

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great location, service could be better
Amazing location. Shame the care of guests wasn't of high priority. No towels or pillow slips on check in for the first night. Inflexibility in care of luggage at check out and unclear communication. Apartment a bit rundown
Stayed 5 nights in Oct 2022

6/10 Okay

Musarrat

Travelled with family
Disliked: Cleanliness
Work needed!
The apartment was okay, a little run down and dirty especially window and door seals. Bathroom was average, toilet seat in the ensuite wasn’t properly fitted. Wifi was weak and didn’t have any coverage in the ensuite at all. Otherwise the location was perfect and free carpark in the garage was a bonus.
Stayed 7 nights in Sep 2022

8/10 Good

Berlinda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would recommend this property as my family of 5 stayed here and it was what we wanted. The plus was looking out the window everyday to the beautiful beach.
Stayed 8 nights in Jul 2022
Response from Gavin on 25 July 2022
Good morning Berlinda Thank you for your review. We are pleased to see that you have enjoyed your stay with us. We look forward to welcoming you and your family back soon. Kind Regards Focus Apartments

8/10 Good

Merilyn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

2/10 Terrible

Elyse

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022

6/10 Okay

Maksym

Stayed 2 nights in Feb 2022

8/10 Good

Marc

Stayed 2 nights in Jan 2022

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, beautiful views and a modern apartment. Access to gym was the only problem we had on our stay.
Stayed 2 nights in Oct 2021

6/10 Okay

Wendy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Great location, spacious apartment and wonderful ocean views
Stayed 2 nights in Sep 2021

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, room comfort
For an older apartment it was not too bad. Great location, beautiful view, receptionist was friendly and very welcoming
Stayed 2 nights in Jul 2020
Response from Reception on 10 Aug 2020
Thanks for your awesome review Jamie!!! So pleased you enjoyed your stay.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
RUDE FRONT DESK closed before 5 night manager RUDE
Staff as rude as they get. Front desk closed before 5 even though said reception open until 5 and took over 45 minutes to respond once I booked . The 2 bedroom and 3 bedroom we booked wrent worth it too noisy from road noise and rude staff night manager made it impossible to enjoy our stay.
Stayed 2 nights in Jun 2020
Response from Management on 23 July 2020
Hi There, Thanks for your comments. I have been through our records as I cant see any guests that booked a 2 and a 3 bedroom apartment through Expedia. Can you email me the details of your booking so I can address your comments. Kind Regards, Management

8/10 Good

Donovan

Travelled with family
Liked: Cleanliness, room comfort
Great position
It was a nice position and reasonable condition
Stayed 2 nights in Jul 2020
Response from Management on 23 July 2020
HI Donovan, Thanks for your great comments. I am so pleased to hear you enjoyed your stay. Kind Regards, Management

8/10 Good

T, Brisebane

Travelled with family and small children
Liked: Cleanliness, amenities
Great location close to everything, some furniture could do with being updated
Stayed 2 nights in Jul 2020
Response from Rebecca on 6 July 2020
Hi T, Thanks for your great review. Glad you had a good time during your stay. Kind Regards, Rebecca

8/10 Good

Peter

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Loved it but tired
You can tell the building is older as some of the areas ie the ensuite bathroom was old and tired. We loved the location, the apartment (once we gave it a clean) was great. The views are stunning. The Wifi was excellent
Stayed 5 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing and average
A lack of maintenance and attention to detail in housekeeping led to a disappointing start to our holiday. Management's reluctance to address the issues compounded our satifsfaction. Granted it was the festive holiday week however the room advertised was not the room we received and if I was the owner of the apartment we were allocated I would be concerned about where my management fees were going. We accept the accommodation is dated but in desperate need of renovation to bring it to modern standard and expectations for value of money charged. Location and BBQ facilities were excellent however we would not stay here again.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large apartment apartment, all amenities close by, right on the beach.
Stayed 2 nights in Oct 2019
Response from Diana on 5 Nov 2019
Thank you for taking the time to leave a fantastic review. We are happy to hear you enjoyed your stay at Focus, and found the apartment to be spacious and in a great location. We hope you pay us another visit sometime in the future. safe travels :)

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Staff & service
I have stayed at over a dozen resorts and apartments in Surfers recently. The pricing for Focus fits the accomodation. It is a very good price for the proximity to the beach and cavill ave. Building is a bit dated, restaurant downstairs appears to have been under renovation for some time - this would be excellent if it reopened. If you are after a family holiday with beach views, in a large apartment without spending a fortune this is a reasonable option. The balconies are very good for small children also which suited us with our 3yo. Only real criticism was the beds need updating, both double beds sunk in the middle.
Stayed 6 nights in Jul 2019
Response from Diana on 15 July 2019
Thanks for taking the time out to leave a review, we appreciate both the positive and negative comments as they allow us to adapt ways we can make our guests stay more enjoyable. I am so pleased we were able to offer you an ocean view and a spacious well appointment apartment for your family at a cost effective tariff. We are in a great location within walking distance to Cavill Avenue and across from the beach. Thank you for your comments in regards to the beds that need addressing, we do not know if something is uncomfortable until it is reported to Reception, and we will pass your comment to the owner of the unit.

4/10 Poor

Nisa

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The apartment needs a good renovation. Hall ways are outdates and look like a scene from a horror movie. The rooms smelt really bad, and need attention to major cleaning as we had ants around the room. The dryer was extremely dirty with dust all around. Balconies seemed as though they havnt been cleaned for a few months. We had gaps around the windows with high pressure winds causing high pitched whistling sounds. Pros? The reception staff were extremely lovely, security was helpful and helped us locate our keys during late check in. The spa was to die for with warm water and pool was warm for a cool day. The reception area looked very fancy and welcoming.
Stayed 7 nights in Apr 2019
Response from Rebecca on 13 May 2019
Hi Nisa, Thanks for your review and constructive comments. The Body Corporate in in the process of updating all the hallways, we are in the process of having these painted and carpeted. I am so sorry to hear that the room smelt bad and had ants, we would have happily rectified this for you if this was bought to our attention. I will also look into your comments re: dryer lint, balconies and the wind noise. I am so pleased to hear the reception staff were pleasant and security was helpful. I hope you decide to join us again for your next Gold Coast stay. Kind Regards, Rebecca

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation
The apartment was very nice. The only issue was the bedrooms were not air-conditioned only having fans and with the humid weather and storms made for an uncomfortable nights sleep. The rest of the apartment was excellent including air-conditioning with all of the amenities you need to be self sufficient if you wanted to be.
Stayed 8 nights in Mar 2019
Response from Mags on 25 Mar 2019
Thank you for taking the time to leave a review! We have had exceptionally humid weather lately which has made it a little uncomfortable. Usually guests find that running the air con in the main living area all day with the bedroom doors open, is enough to cool the entire apartment down. We look forward to welcoming you back to Focus Apartments.

8/10 Good

Verified traveller

Stayed 9 nights in Jan 2019
Response from Mags on 25 Mar 2019
Thank you for taking the time to leave a review. We are glad you enjoyed your stay!

4/10 Poor

Hanadi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not good for the price of 250 a night
It was wonderful first day second day they called and want me to pay extra money for bed we didn't use cause veey uncomfortable Alcohol near the pool next to our children no one said anything for pepeole who become drunk near the pool
Stayed 8 nights in Jan 2019
Response from Manager on 23 Feb 2019
Thank you for taking the time to leave a review. The extra person charge is billed when you exceed a certain number of guests in a unit. We do not allow alcohol in the pool area at any time and we certainly would have moved them on had we been aware of the situation. Our apologies for this incident. We look forward to welcoming you back to Focus!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2019

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a very nice spacious apartment that was surprisingly cheap and perfect loaction.
Stayed 2 nights in Sep 2018
Response from Mags on 25 Mar 2019
Thank you Matthew for taking the time to leave a review. We are thrilled that you loved your stay! We look forward to welcoming you back to Focus soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful experience
wonderful experience, good location. The only regret is wifi is very weak.
Stayed 3 nights in Aug 2018
Response from Mags on 25 Mar 2019
Wei! We are excited to say that we have a brand new wi-fi system that the guests are loving. It is a vast improvement on the old system! We are so glad you enjoyed the rest of your stay and we look forward to welcoming you back to Focus!

8/10 Good

Nicholas E

Liked: Staff & service, room comfort
Stayed 8 nights in Jun 2018

8/10 Good

Wendy, New Zealand

Liked: Cleanliness, staff & service, room comfort
Apartment steps away from Surfers paradise beach
Had a spacious 3 bedroom apartment. Building a bit dated but very clean and excellent location. Staff very friendly and helpful. Replaced broken dishwasher in a day. Very good value for money.
Stayed 7 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Spacious and comfortable
Friendly staff. Comfortable apartment on the beach front. Walking distant to beach. tram. bus and shopping. Had a very pleasant week.
Stayed 7 nights in Jul 2018
Response from Mags on 16 July 2018
I would love to know what maintenance issue you had! We take pride in our apartments and try to ensure that all maintenance is up to date. Sometimes we are unaware they are issues unless the guests tell us. We hope to welcome you back to Focus one day soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Mags on 22 May 2018
Thank you for choosing to stay at Focus! We are glad to see you loved your stay!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location
Poor amenities. No airconditioning or fans in room. Poor after hours service. Hotel staff were helpful.
Stayed 2 nights in Feb 2018
Response from Mags on 19 July 2018
You will be glad to know that we now have fans or air con in all our apartments! I am disappointed to hear that you were not happy with the after hours service. we have an on-site night manager who can be contacted at any time. I can only presume that you did not call Nitel, our after hours phone line, and request assistance.

8/10 Good

Rick, Melbourne Australia

Liked: Staff & service, room comfort
Nice hotel close to the beach
Unfortunately the room was a bit tired with flaking paint and old fashioned bathrooms etc The staff were very friendly and accommodating and were very efficient in rectifying the minor matters that needed to be attended to. It was in a great position, just four streets away from Cavil Ave and right on the beach. The views were fantastic and I couldn't believe how quick the lifts were to arrive. Often you have to wait ages to catch a lift. Unfortunately on one t.v. and no air conditioning in our room but there were terrific balconies with extremely wide doors that opened up a lot and allowed the sea air to flow through. The beach was right across the road as were the surf life savers.
Stayed 7 nights in Sep 2017
Response from Mags on 3 Nov 2017
Thank you Rick for taking the time to leave a review! I am so sorry that you were disappointed with your apartment - we are working hard on updating all our apartments - many of which have already been done. We look forward to having the opportunity to welcome you back to Focus in the near future!

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
On the 25th floor the only way to access WIFI was standing with the front door open and the sliding doors are in urgent need of repair. Doors didn't close properly so sleeping was difficult.
Stayed 7 nights in Oct 2017
Response from Mags on 25 Mar 2019
We have a brand new wi-fi system that has been trouble free thus far! We would love to welcome you back for you to try it out!

10/10 Excellent

alison, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Awesome location, super clean and homely, Comfortable beds, what more could you want! I'll be back and recommending to everyone, I already have to one friend!
Stayed 3 nights in Aug 2017
Response from Mags on 25 Mar 2019
Thank you so much Alison for your glowing review! We loved having you and we look forward to welcoming you back again soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Basic
Hotel is basic. Stayed in the deluxe apartments. Couch had a big tear in it. No a/c - just fans. Only one toilet roll in bathroom. No extras - for a week!!! Absolutely nothing extra in the rooms. Construction site next door so lots of noise starting from 6:30 in the morning. Unable to use pool during day because of the construction noise- the construction is right by the pool. On the plus side- right near the beach.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, older apartments but clean and perfect for a boys weekend.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Misleading
Water ran of hot water for the spa twice, Boards on the balcony, run down kitchen, repair men on the outside working on the balcony Saturday afternoon and 8.15am Sunday morning when we were getting ready to go out.....NO PRIVACY, NO WARNING...NOT GOOD ENOUGH. The room was advertised as 'superior'....the only thing superior was the view. Terrible...... would not recommend at all.

10/10 Excellent

liz , b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, gym and pool. Staff are very friendly too, however there is only One parking spot per apartment and that gets difficult if you take have two cars.

8/10 Good

Guest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to activities and the beach
Apartment right across the road from the beach and short walk go activities and public transport. Staff friendly, room suitable however carpark does not cater for large vehicles.

8/10 Good

Paula, Tasmania

Liked: Cleanliness, property conditions & facilities, room comfort
Great room for our family
Loved the room and the facilities available. Room very clean,. Overall we had a great stay :)

8/10 Good

Jan, Auckland

Liked: Property conditions & facilities, room comfort
Nice apartment close to the beach and restaurants.
3 bedroom apartment close to the beach and local amenities. It suited our family of 5 really well and was a comfortable distance from the theme parks.
View from the apartment on the 13th Floor

8/10 Good

uyen

Liked: Cleanliness, staff & service