Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2392) | View from room
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Reviews of Chevron Renaissance - HR Surfers Paradise

3.5 out of 5
Chevron Renaissance - HR Surfers Paradise
23 Ferny Avenue, Surfers Paradise, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 71 out of 156 reviews" "
Rating 8 - Good. 54 out of 156 reviews" "
Rating 6 - Okay. 19 out of 156 reviews" "
Rating 4 - Poor. 11 out of 156 reviews" "
Rating 2 - Terrible. 1 out of 156 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Czarevna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
From the moment I stepped into this apartment, I was greeted by a sense of comfort and style. The kitchen boasts modern appliances and ample storage, perfect for whipping up culinary creations. The living area is inviting, with large windows with natural light, creating a cozy atmosphere for relaxation . The bedroom is a sanctuary, with a plush bed and soft linens ensuring a restful night's sleep.
Stayed 3 nights in Apr 2024
Response from Tim on 18 Apr 2024
Thank you for such a great review, we really appreciate it. Hopefully you can stay with us again soon.

6/10 Okay

Bronwyn Louise

Travelled with family
Liked: Cleanliness
Location Location Location and views from level 36….amazing. The unit is managed by HRSP and the info provided on how to enter the building is poorly done, outdated an irrelevant unless you needed to park a car. The unit was poorly kept, outdated furniture, main bedroom curtains are to small so I needed to clip them together to closed them. Toilet seat was broken and unusable. Carpet was newish, beds were comfy. The provision of 1 toilet roll per toilet, 1 dishwasher tablet, 2 garbage bags and 1 sachet of washing up liquid for a 4 night stay is inadequate. The indoor pool was closed during our stay and the outdoor pool was cold and the spa full of kids. The unit is located above Coles and easy walking distance to Cavill Ave and the Tram.
Stayed 4 nights in Mar 2024
Response from Casey on 3 Apr 2024
Thank you for the review and feedback. I have just forwarded to our maintenance team to address the few things you mentioned, really appreciate it. We have also just done up new instructions guide book that make it extremely easy to check in. They are sent to everyone when making a booking now, but you may have received the older version if booking more than a month ago. Hopefully you can stay again soon.

10/10 Excellent

Alana

Travelled with family and small children
Liked: Cleanliness, amenities
Beautiful view of the ocean, spacious and comfortable apartment. We enjoyed our time there and a terrific pool and facilities. However, there was a broken sharp soap holder in the shower, dodgy tap that wasn’t loose and an impossible to close sliding door (all in the ensuite bathroom) were a few of the small things that really need fixing in the apartment.
Stayed 4 nights in Mar 2024
Response from Tim on 25 Mar 2024
Thank you Alana for the great review and feedback. We really appreciate it, and will follow the up. Hopefully you can stay with us again soon.

2/10 Terrible

Jenny

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Stay i this property is a headache. The check in was a nightmare, theres nonone to talk in the office (regardless of the day or hour) keys must be collected from a security box in another location but I never received the code to open the safety box the phone provided doesn’t work and the didn't get any reply by email either. After 1 hour with wotif costumer service neither them or I could contact anyone in charge of the property, my little one was asleep in the car and I was asked to move multiple times from the "loading zone" stipulated by the as parking spot for key collection, the only way I could get my keys was because someone else was collecting theirs and opened the security box and I beg them to let me grab my set, I show them almost crying how long I was trying to contact the property regarding my problem and finally they let me get my keys, the return was a nightmare too and again I only was able to drop off the keys in the security box because someone else was opening the safe. The apartment was dirty when we arrived, the beds broken with pieces hanging off the base support and the springs sticking out of the mattresses, the showers and toilet seats in very bad condition too, thick dust and stains in various surfaces and again no one to talk to apart from the wotif customer service but they can't do anything because. The parking is so small that we couldn't get out of the car through the doors we had to use the booth for it.
Stayed 3 nights in Feb 2024
Response from Casey on 15 Feb 2024
Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the challenges you experienced during check-in and throughout your stay.We have investigated the issues you raised and found that the access code was indeed sent to the email address and phone number you provided to us, 10 minutes prior to your arrival. We are very sorry to hear that you had any trouble and will continue to investigate everything you have detailed.

8/10 Good

Jigar

Property needs bit upgrade. Location is very good.
Stayed 4 nights in Jan 2024
Response from Casey on 5 Feb 2024
Thank you for the feedback. Noted on the upgrade suggestion, and stoked you liked the location. We are always looking to improve, so we really appreciate your input!

4/10 Poor

Jesus

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
the unit was dirty and bed with sand not housekeeping
Stayed 7 nights in Dec 2023
Response from Casey on 5 Feb 2024
Very sorry to hear your feedback. I have passed it onto our housekeeping team for their feedback. All the linen are professionally cleaned and pressed between each stay by a professional linen company.

10/10 Excellent

Khaled

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at the Chevron. It is local to everything and has a lot of facilities
Stayed 4 nights in Dec 2023
Response from Tim on 15 Dec 2023
Thank you for the great review, we really appreciate it.

8/10 Good

Timothy

The property was a great size and having been to this hotel before had good expectations coming into the stay. The property had a broken side table when arriving and after messaging the number left on the fridge advising to sms with issues never got a response during the entire 10 day stay possibly the number was wrong but disappointing. The bathroom also had mould or some sort of residue forming on the top of ceiling above the shower which is concerning as it’s directly over your head. The hotel itself is immaculate the pool’s (all 3)& both spa’s are next level in terms of quality and the access to them for most of the day (6am-9pm) It’s also a 5 minute walk into the heart of surfers which makes getting around& doing things quite easy which then allows you to do more and see more on your stay!
Stayed 10 nights in Nov 2023
Response from Casey on 18 Nov 2023
I am glad you had a wonderful stay. Thank you Timothy, I have forwarded your review to our supervisor to investigate the text message, side table and the ceiling in the bathroom. Thank you for letting us know, we really appreciate it.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was in a great location overlooking the ocean
Stayed 5 nights in Oct 2023
Response from Casey on 5 Nov 2023
Thanks Mark, hopefully you can stay again soon.

10/10 Excellent

Peter

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Great views, clean and tidy
Stayed 5 nights in Oct 2023
Response from Casey on 3 Nov 2023
Thank you

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Tim on 26 Oct 2023
Thank you.

10/10 Excellent

Marigold

Stayed 3 nights in Oct 2023
Response from Casey on 3 Nov 2023
Thank you

10/10 Excellent

Abbie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice ❤️
Stayed 1 night in Sep 2023
Response from Casey on 17 Sept 2023
Thanks Abbie, hopefully you can stay with us again soon.

10/10 Excellent

tony

Liked: Cleanliness, property conditions & facilities
First family trip to the gold coast, chose the chevron self contained appartments finding the carpark was a touch tricky but besides that everything was good, location is perfect, central to everything, take the lift staright down to coles and also all the restaurants to chose from , walking distance main street of cavel av is also 2 min walk , walk to the beach its a self contained appartment, not a 5 star brand new hotel , i would definitely stay here again , amazing out door lagoon pool for the kids , but would have been better if it was heated, as the water was absolutely freezing came here September 4-10 , i would avoid coming during school holidays or schoolies, it will be a bit crazy,you could already here the night life from the appartment at night while trying to sleep , and it wasnt even the busy period , Free designated car park ,if you were to hire a car, if you dont intend to do the theme parks , there is no need to hire a car i hope this helps someone who is trying to decide where to stay
Stayed 6 nights in Sep 2023
Response from Tim on 11 Sept 2023
Thanks Tony, great review to help people decide whether this resort is right for them or not.

8/10 Good

Sam

Stayed 3 nights in Jun 2023
Response from Casey on 11 Sept 2023
Thanks Sam

6/10 Okay

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
The room itself was excellent …but on our first morning we were woken at 6.45 with hammering and an electric kango hammer. We called Tim from Holiday Rentals Surfers Paradise who did our booking and he said it’s nothing to do with him call maintenance, spent all morning trying, Tod m.manager got it fixed said they shouldn’t have started till 8am apparently Tim had emails on this ,under the lounge and chairs was a lot of dust as my self and granddaughter would have sneezeing fits in this room .. other than that a great apartment
Stayed 10 nights in Jul 2023
Response from Tim on 19 July 2023
We didn't say it had nothing to do with us. We simply said we were not aware of any renovations, but if you contact our office they will be able to confirm. You rang well over 10 times and we tried our best to help you on every occasion. We are glad they only interrupted your stay on that one morning, and you enjoyed the rest of your week.

6/10 Okay

Lisa

Liked: Cleanliness
Stayed 5 nights in Jun 2023
Response from Casey on 5 July 2023
Thank you.

10/10 Excellent

Ping

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Casey on 5 July 2023
Thank you

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a great stay. If say 9/10 The only minor issue was a bit having to find parking to collect the keys at 7pm from the HRSP office in and then drive 1km to the apartment.
Stayed 3 nights in Jun 2023
Response from Tim on 22 June 2023
Thank you, I am glad you had a great stay.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ideal location for centre of Cavil Avenue. Clean and freshly decorated. Nice furnishings and great views.
Stayed 3 nights in Jun 2023
Response from Casey on 23 June 2023
Thank you Mary, hopefully you can stay with us again soon.

10/10 Excellent

Nicholas Luke

Liked: Cleanliness, amenities, property conditions & facilities
Central property, everything close, the apartment has everything you need too
Stayed 4 nights in Jun 2023
Response from Casey on 22 June 2023
Thanks Nicholas.

4/10 Poor

Jade

Travelled with family and small children, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
The apartment smelt like dampness, the king bed and the single bed was broke now our backs feel broken, the internet wasn’t working so we had restless kids who couldn’t watch cartoons, the fridge didn’t shut properly, there was one balcony chair as the other one was broken and dangerous and sharp, the kettle and toaster were rusty. The furniture was old and damaged. The best part about it was the air con and the pool.
Stayed 5 nights in Feb 2023
Response from Casey on 12 Feb 2023
We have tried to investigate, but not sure you have the correct property manager, as we have no Jade that has a booking with us in this resort. Please reach out as we would love to follow up this review. All apartments are professionally cleaned and furniture is all updated as required. The complimentary wifi is provided by a third party and they have a 24 hour hotline if you have any problems.

10/10 Excellent

Ganson

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great for families, but very expensive.. for the kind of accommodation supplied .Clen but the furniture is dated for the price that we paid ..
Response from Tim on 8 Feb 2023
Thank you for the great review, hopefully you can stay with us again.

10/10 Excellent

Carla

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Excellent instructions on what could have been a very confusing entrance. The room was a great size and had everything in it you could ever need. Thank you for an awesome getaway!
Response from Casey on 9 Jan 2023
Thank you Carla, Hopefully you can stay with us again soon.

6/10 Okay

Maha

Travelled with family
Property was very old and the condition of the apartment was worse than expected. Location was great and central to everything. Many options for food nearby and great resort facilities. In particular the pool.
Response from Tim on 19 Dec 2022
Thank you for the review. It is a great location. We will investigate the rooms you selected to stay in and see how we can improve them.

8/10 Good

Jenn

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Was great having an apartment very central to everything. The communication was great, the apartment itself was surface clean but underneath the couch etc was very dusty.
Stayed 6 nights in Oct 2022
Response from Casey on 9 Oct 2022
Thank you.

6/10 Okay

Deborah

Travelled with family
Our aircon blew up and was not able to be repaired
Stayed 4 nights in Aug 2022
Response from Tim on 23 Aug 2022
Sorry Deborah that it was not able to be repaired the same day. Unfortunately they had to wait for parts.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place in a great location. Loved the gardens and the sea view.
Stayed 4 nights in Jun 2022
Response from Tim on 14 June 2022
Thank you for the great review.

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The place was very clean, beds were comfy and the apartment was very spacious. Things I didn’t like was that there weren’t any frypans or enough pots to cook with. Tv reception was bad and shower pressure was low.
Stayed 3 nights in Jan 2022
Response from Tim on 18 Jan 2022
Thanks Mark for the great review and feedback that I can pass onto the owner. We really appreciate it.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was fantastic. Apartment is dated but good value for location. Would stay again.
Stayed 9 nights in Jun 2021

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, room comfort
Loved the area but didn’t like I had to pick and drop keys off bit off a pain And air con in third bed room wasn’t good so hot the room kids complained
Stayed 4 nights in Apr 2021
Response from Tim on 3 May 2021
Thank you Megan for the feedback, we really appreciate it.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, room comfort
Views and amenities
Fabulous views of the beach and city. The central lagoon and indoor pools a great resource for the teenagers. Lovely well kitted out apartment.
View from the 22nd floor
View from the 22nd floor
Stayed 5 nights in Apr 2021
Response from Tim on 18 Apr 2021
Thank you for the great review, we really appreciate it.

10/10 Excellent

Tom, Frankston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great easy location........ In the middle of everything
Stayed 6 nights in Jan 2021
Response from Tim on 22 Jan 2021
Thank you Tom for the great review, we really appreciate it.

8/10 Good

Jillian

Travelled with family
Liked: Cleanliness, room comfort
Great spacious apartments
We booked a 3 bedroom ocean view apartment and the views were fabulous! The apt was huge, and had great ocean, city and hinterland views. Easy access to the shopping centre underneath and to all shops and cafes. The lagoon was lovely to swim in. Key pick up is at an office a block from apts but good info and instructions. Apt showing a little wear and tear but good value. Will stay again 🙂
Stayed 3 nights in Jan 2021
Response from Tim on 19 Jan 2021
Thank you Jillian for the great review, we really appreciate it.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Not a great time.
The unit didnt look anything like the pictures online. It was dated, and had an unpleasant odor upon entry. The lifts were painful also, often having to wait 10+ mins to get one. Parking was a nightmare, as often the park that was designated for us was occupied by someone else leaving us to try and find another park. The only good part about that was that when we told a security guard about it he led us to a park we could use that night without getting towed. Reception at the hotel was empty at the time and the "After Hours" phone didnt connect to anything. So without him we would have been stuck. The main positive of the place was the lagoon beach pool which was nice. Likely will not stay again.
Stayed 4 nights in Jan 2021
Response from Tim on 18 Jan 2021
Hi Anonymous, If you can contact us and let us know which apartment you stayed in or your name that would be great as we would love to follow up with your feedback. Thank you.

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, room comfort
Great spot but a bit tired
The apartment was spacious with amazing views. The decor was nice but a bit tired. The kitchen items were minimal and they did not supply sufficient garbage bags or detergent - significant as there was no room service. The need to check-in and out at a different location was a pain. But overall it was good
Stayed 3 nights in Jan 2021
Response from Tim on 17 Jan 2021
Thank you for the review and feedback, we really appreciate it.

8/10 Good

Paul, Melbourne

Travelled with family
Liked: Cleanliness, amenities
Greg location with shops below and abou a 2-3 minute walk to cavhil Ave. the lifts were quite frustrating as you sometimes could have to wait Up to 10 or more just to get up to your floor. Sound petty but frustrating after you have had a big day. Apartment was good overall just needed a bit of maintenance, chipped tiles few stains etc, just a bit tired. But the view is awesome.
Stayed 10 nights in Jan 2021
Response from Tim on 17 Jan 2021
Thank you Paul we really appreciate the review.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities
I’ve always stayed at this hotel when visiting with my family. The outside pool is just amazing and huge for everyone to enjoy. Love that they have 2 spas outside for everyone but also a indoor pool with another seperate spa. Great place for families. I was disappointed with the beds, they were hard and very uncomfortable. This time round we upgraded to a 3 bedroom and it wasn’t as big as I hoped. Same size as a 2 bedroom except with a squeezed in 3rd bedroom. Lounge was uncomfortable also with no cushions support our back. Decor was definitely not like the photos.
Stayed 3 nights in Dec 2020
Response from Tim on 30 Dec 2020
Hi Anonymous, Thank you for your feedback. If you can contact our resort and let us know which apartment you stayed in we would love to investigate further.

8/10 Good

Giselle, The Whitsundays. Australia

Travelled with family
Liked: Cleanliness, amenities
It was great so close to everything walking to beach, shops, restaurants. fantastic view. The lifts were very slow and the area where you got out of lifts was smelly not very nice when waiting for lift.
Stayed 3 nights in Dec 2020
Response from Tim on 28 Dec 2020
Hi Giselle, Thank you for the review and feedback. We really appreciate it. I will forward the details about the lifts onto the building manager to look into.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Orsum stay famz enjoyed weekend 👍💖👍😉
Stayed 3 nights in Oct 2020
Response from Tim on 18 Oct 2020
Thank you for the great review.

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2020
Response from Tim on 23 Sept 2020
Thank you for the review

6/10 Okay

Shannyn, Brisbane

Travelled with family
Unfortunately due to covid and ĺift issues, we had long waits to get up and down from our room.
Stayed 3 nights in Sep 2020
Response from Tim on 23 Sept 2020
Thank you for the review.

10/10 Excellent

Brad, Sunshine Coast

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Had an amazing stay! Was about a 20 min wait for the Elevators which was a pain.. other then that, Was a great break. Thankyou! :)
Stayed 3 nights in Sep 2020
Response from Tim on 23 Sept 2020
Thank you Brad for the great review.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from Tim on 27 Feb 2020
Thank you for the great review.

10/10 Excellent

Lanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big apartment, clean, great views, great for a family getaway.
Stayed 2 nights in Jan 2020
Response from Tim on 17 Jan 2020
Thank you for taking the time to review your recent stay with us. We are so glad that you enjoyed your time here and look forward to hosting you next time you return to the beautiful Surfers Paradise.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The map and information about the car park needs improvement. You also need to give information about how to get from the car park to unit. We enjoyed our stay and would stay again.
Stayed 3 nights in Jan 2020
Response from Tim Henderson on 10 Jan 2020
Thank you so much for taking the time to review your stay with us. We are always endeavoring to improve our service to our guests. We thank you for the suggestion of better directions for car parking and also for directions to your unit. We are pleased that you enjoyed your time on The Gold Coast and look forward to seeing you again.

10/10 Excellent

Jiwei

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2019
Response from Tim on 4 Jan 2020
Thank you so much. Glad that you enjoyed your stay

6/10 Okay

Mel

Travelled with family
Disliked: Amenities
Full of insects! Furniture is really old. Stains everywhere. Kids are bitten severely from insects in appartment
Stayed 7 nights in Dec 2019
Response from Tim on 28 Dec 2019
Thank you for the review. We will address it directly.

10/10 Excellent

Fadi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be booking again there
Amazing
Stayed 6 nights in Dec 2019
Response from Tim on 13 Dec 2019
Thank you so much Fadi for your review. We look forward to you staying with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb views in Surfers Paradise
Great location in Surfers Paradise with fabulous views.
Stayed 7 nights in Dec 2019
Response from Tim on 12 Dec 2019
Thank you for the review.