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Reviews of River Place Condos

2 out of 5
River Place Condos
3215 North River Road, Pigeon Forge, TN

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 47 reviews" "
Rating 8 - Good. 15 out of 47 reviews" "
Rating 6 - Okay. 7 out of 47 reviews" "
Rating 4 - Poor. 6 out of 47 reviews" "
Rating 2 - Terrible. 4 out of 47 reviews" "

7.8/10

Cleanliness

6.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Andrew S.

Liked: Cleanliness, staff & service
Weekend getaway
First room we got to had a door that did not lock. Felt very unsafe. Staff upgraded us to a larger room on a different floor that had fully working locks.

8/10 Good

James, Port Orange, Fl

Liked: Cleanliness, property conditions & facilities, room comfort
Jim's Review
One of the three TV sets was broken. The lounge chair in living room broken. Spa tube worked great. No house cleaning over the three nights in the room. Had to use same towels all three days.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving holiday family trip
We enjoyed our stay at River Place condos in Pigeon Forge. The condo was spacious for a large family gathering and very convenient to most tourist locations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Trip
The room that we stayed in was an updated room. Clean. Well maintained. Beautiful view of the creek. The water pressure in the showers could be better. Other than that, we were well pleased with our room.

8/10 Good

Keith, Suwanee

Liked: Cleanliness, property conditions & facilities, room comfort
Good option for families or larger groups.
Condo was clean and well kept. Just a few minor things keep this from being a 5 star review: 1) When we arrived we were told that the condo owner of the 3 bedroom condo had pulled it for the weekend. While they had plans to accommodate us, and it worked out, this makes me nervous for any future reservations. 2) No shampoo 3) room key is old fashioned normal key as opposed to newer digital keys. This may be a security concern for some. 4)master bed is overly soft (old?). 4) Location, while conveniently walkable to several things, is in an area that is undergoing construction. All that being said, the 2 bedroom condo was really nice, with good sized covered balcony. I would not hesitate to stay again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

j, mi

Liked: Property conditions & facilities
Average
Gave my room away to someone else. But gave me a upgrade

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not what I was expecting for the price!!!
When we arrived, there was a number to call and no one was in the office. I called the number and she said the keys were in the room, and the room was unlocked. The room was not what I was expecting for a condo and for the price. The paint was peeling on the walls, and the room smelled really bad upon arrival. The extra pillows had stains all over them. I was also charged an extra fee of $45 for cleaning. A paper in the room states $15 is charged per day for houshousekeeping. I told the lady in the office, and she told me that it was not correct and there was no way housekeeping would cost that less. We never received any cleaning for the room, and we had to take our own trash to the dumpsters. Some features in the room were nice, such as the fireplace and view of the river on the outside porches. However, the rest did not meet our expectations at all, especially the staff service there.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Castillo Family, Kissimmee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly cleaned condo
I stayed with my family the condo was poorly cleaned. It had really old furniture in poor condition. In the guest bathroom there was urine towels under the sink that was really gross. The bed in the master bedroom had the springs out just horrible there should be a policy on mattresses to how long they should be kept. I feel they need to update there condo. I would not recommend anyone to stay there.

4/10 Poor

Brent, Knoxville, TN

Disliked: Property conditions & facilities
In my recent stay at River Place Condos I was very disappointed. I stayed in room 706. There were holes in the wall, the fireplace quit working after the first day, the water would not drain from the bathtub unless you stood there and held the plug up yourself, and the hot water heater ran out after filling the bathtub up. The room needs to be updated and renovated badly. I felt very misled. I will not recommend River Place Condos to anyone. I was very disappointed.

8/10 Good

Becca, Missouri

Liked: Cleanliness
Okay place to stay
Wow - first trip to Pigeon Forge - what a tourist trap. Gatlinburg seems calmer. Condo on a back road parallel to the main street. Could walk to some restaurants. Room decor dated, jacuzzi was relaxing after dealing with traffic. You bag your own trash and are supposed to load dishwasher before you leave but no detergent and it leaked. Maids left a envelope for their tip but we had no maid service - you bag your own used towels and leave outside your door. Had to ask front desk for TV channel listing as it isn't in the room. Front desk staff helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Decent
It needs some updating and the staff was not present at all. After check in the office was locked and no one was present all the way through check out. The room was clean and the beds were nice though.
Response from Tammy on 1 Mar 2014
We have a number on the door and when no one is in the office it is always forwarded to someone that can help the guest, property manager lives on site.

6/10 Okay

Tom, Vienna

Close to all sights in Pigeon Forge.
It was functional. The neighborhood and immediate surrounding area were sub par.

6/10 Okay

20 yr Honeymooners

Anniversary Weekend Getaway
The rooms was nice. LOVED the balcony!! The swing was a big hit with me. I thought it might be loud at night because of the rides so close by, but we didn't hear a thing. The room overall was clean. The only things I had a problem with were that the dishwasher was full of dirty dishes when we arrived at the room, and there is mold in the ceiling in the bathroom. The light wasn't working in the bathroom when we arrived but I called the front desk the next morning and they sent someone up to replace the bulb. The light cover fell off in the middle of the night and scared us. lol Guess he didn't get it snapped in good when he replaced the bulb. I didn't like that there wasn't anyone there to check us in when we arrived. Our key was left in the room we were staying in. I didn't like that just because of safety reasons. Overall we enjoyed our stay there and will be booking rooms with them again when we take our kids with us in the fall.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient to restaurants and attractions
Our family enjoyed our time at the condo. We would love to stay there again especially in room 505.

4/10 Poor

Lucy

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
so-so
Such a contradiction. Room was on the first floor facing parking lot and road - had ripped curtains in living room, fireplace kept going out, key was difficult to turn in door, & some dust on doors. Floors were clean, rooms/beds were clean and comfortable, furniture in living room was very comfortable. When the fireplace went out the first time they responded right away to light. Then we tried to reach the office over the weekend for the internet connection and no response to 2 voice mail messages.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to down town pigeon forge
Love the area we were in. The kitchen was a little lacking in some supplies; so I had to buy a few things. I left them there for the next occupant/renter of the condo. The HOA woman that I spoke to was polite and lovely, very helpful and nice. We had a lot of fun, and will rent from them again when we go back in the future!

2/10 Terrible

mj's momma

Disliked: Staff & service, room comfort
just ok
Thought it was weird that there was no one there to check you in. They left hotel room unlocked and the key on the table that was a little odd. Rooms were OK but not as nice as the pictures featured on the website. Overall it was just OK, don't think I would stay there again.

8/10 Good

funtraveler2

Liked: Cleanliness, room comfort
Disliked: Staff & service
weekend fun!
Room was nice. The view from the balcony was great and it was located perfectly for everything we wanted to do! Will stay there again!

8/10 Good

the hollands

Gas Logs and a Jacuzzi tub
Everything was nice, the mattress on the hide away bed was a little bumpy, said my children that are 10 and 8 but the king size bed had a memory foam topper on it that we left them have the next night and the king bed was still very comfortable. When we travel we don't really care what the room looks like since we will be out and about for most of the time but the Jacuzzi tub was nice and so were the gas logs!! Really enjoyed our stay.

10/10 Excellent

Ducky, Kentucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great For Families
I plan to stay here again. It was In a good location close to favorite activities. My son and his family that included 3 small children enjoyed family time and privacy at the same time. Very accommodating for families. Great view of the mountains and the main drag. Loved it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Penland Family

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all shopping and sights
Will stay here again. Very clean.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
great place for family
Very nice place with plenty of room. Good location in comparison to attractions we wanted to go to.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Great Hotel for Family
Carpets need cleaning, Living room furniture needs replaced very uncomfortable, Bed are broken down needs new mattress. Other wise things were good. Expecially in three bedroom condo room 610.

8/10 Good

Carol, Chester, SC

Liked: Cleanliness, property conditions & facilities, room comfort
Good accomodations for a deceit price.
The apartment was neat, clean, and conveniently arranged. The view from the balacony was refreshing and relaxing. The ducks and geese were adorable.

4/10 Poor

Travelguru47, Memphis, IN 47143, USA

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not worth the money
Beds were extremely hard. Furniture was from the 1980s. Stay somewhere else. Definitely a waste of money.

4/10 Poor

Kathryn Bean

Liked: Room comfort
Disliked: Cleanliness
$30.00 cleaning fee (joke)
Upon arrival I was told I owed $30.00 for a cleaning fee (after I left) We spent over an hour cleaning the rooms. I did go down and tell a lady at the desk how nasty the coffee pot, top of refrig. pictures and things sitting around. I went down for wash cloths (5 stayed and we had 2 washcloths) another time tissue paper-they offered 2 rolls and we were staying two more days! I looked at her and she ask if that was enough -I said there was 5 of us and she put 1 more up there? The comforters smelled especially bad in the smaller room-we couldn't find any dishes -on the last day we looked in the dishwasher-so what do you do with the $30.00 cleaning fee?? I feel like we should have the 30.00 - we did the cleaning. My friend has reservations in August and I will see her tomorrow so I hpe she will cancel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furniture was old, beds were terrible. It wasn't clean. Had to change rooms because air didn't work.

10/10 Excellent

jimi player

Liked: Cleanliness, staff & service, room comfort
very good wish i could afford to buy it
very quiet wi-fi was ex. room was quiet nice rest staff excellent

10/10 Excellent

Sarah, Jackson, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River Place Condos
Great location, very clean. Quiet and very relaxing. Totally recommend staying here! Felt very safe and secure at all times. Short and easy drive to Cades Cove and Gaitlinburg. Thumbs up on everything.

10/10 Excellent

Janet, Seminary, MS.

Liked: Cleanliness, property conditions & facilities, room comfort
River Place Codo Pigeon Forge, Tenn.
We had a lovely stay. We have already told our friends about it. Can't wait to stay in the spring.

10/10 Excellent

Frances, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
My family and I went for the weekend, we are from NH and this condo was so clean and nicely decorated. We could not have picked a better place, location was great. Would stay there again.

6/10 Okay

Anonymous

Disliked: Cleanliness, staff & service
Good size room, Beds are uncomfortable
We had called the hotel telling them we would be late arrivals. They gave us a room number and told us the door would be unlocked with the key inside the room. When we got there that was not the case and the office was closed. After finally getting someone to the office, the room we got was not cleaned. trash all over etc. . . Went back down and had to call to get someone back to the closed office again. Got a different room. It was very nice, very clean, very updated. The only thing I did not like was the comfort of the beds, Very cheap matresses. Otherwise could not ask for a better room

6/10 Okay

Anonymous

Liked: Cleanliness, room comfort
nice place! river view and lots of ducks
we rode the trolly to gattlinbrg,and shopped.went to parrot mountain it was fun feeding the birds, and the Hatfields and the MCcoys dinner show was great u have to see it!we had a good time.the hotel was close to all the action.it had a nice clean outdoor pool, the beds were comfy it was quiet.

10/10 Excellent

Lisa, Sharpsburg, Ga.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay again.
This was the first time staying here. The checkin was okay. They didn't have our reservation as paid in full, but luckily I had made a copy of my receipt from Expedia, gave it to them and that was it- no problem. Stay was great. You need to take supplies with you, except soap. You get on washing detergent and one dishwasher detergent, but no paper towels for the kitchen. It sits a block behind the main parkway, so no parkway noise. We had a 3 bedroom on the ground floor. My mom had a truck come in at midnight each night we were there and park outside her window, but other than that we had no other noise. We were in building 2, thought we had reserved a room in building 1, but not a big deal, just wish we had been on a higher floor. It did make unloading and loading the van extremely easy. Staff very nice and helpful. Will consider staying there again when my parents and aunt go with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, room comfort
Excellent
Great place to stay. Clean room right on the river. Great pool, great people.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This condo was great!
The only negative thing was that the master bath only had a tub; a second shower would have been awesome.

10/10 Excellent

big alex

Liked: Cleanliness, staff & service, room comfort
excellant location view was impeckable
relaxed ate @ some fine restraunts played golf my daughter rode rides watched wildlife.went shopping @ malls

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Not worth the price
Fireplace didn't work, some bulbs in Lamps were burned out and when we called the office they said they would come and fix, but never came. Beds were uncomfortable and we killed three bugs crawling around. Carpet was dirty and since we stayed in a two bedroom and had a washer and dryer, we had one towel a person and had to wash our towels each day. If you want to stay at a nice place, stay someplace else.

6/10 Okay

ILENE, URBANA

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
NEED IMPROVEMENT
WAS WORTH THE MONEY BUT NEEDED BETTER MAINTENANCE AND CLEANING

10/10 Excellent

Sandra, Knoxville

Liked: Cleanliness, staff & service, room comfort
Loved It
I have stayed here before, but in one of the rooms and not in a condo. The experience is great if you are taking the family along. My sons and the grandchildren had a ball. The only complaint we had was that the pool next to us was closed, but there was a second pool close by.I like the condo experience much better. It is like being home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great room for the money!
It needs a little maintaining but it had large t.v.s and a great balcony!

8/10 Good

Christina, Cookeville

Liked: Cleanliness, room comfort
Comfy
This condo we stayed in was worth the money. Nobody bothered us and we really enjoyed the water and especially the ducks. The beds were pretty comfortable and the location was great. We had no problmes checking in either. It beat staying in a hotel.