Property entrance

Reviews of Wine Country Inn

2 out of 5
Wine Country Inn
705 S Washington Street, Fredericksburg, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 385 out of 1007 reviews" "
Rating 8 - Good. 359 out of 1007 reviews" "
Rating 6 - Okay. 146 out of 1007 reviews" "
Rating 4 - Poor. 65 out of 1007 reviews" "
Rating 2 - Terrible. 52 out of 1007 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great budget Inn that was right in town. Perfect for a night or two! Beds weren’t the comfiest but not horrible. Room and bathroom were super clean. Staff was super friendly
Stayed 1 night in May 2024

8/10 Good

Alton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and affordable. Very nice staff.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Alton,We appreciate your positive feedback about our hotel amenities and friendly staff. Your satisfaction is our priority, and we hope to welcome you back in the future.

10/10 Excellent

wilburn

Liked: Cleanliness, staff & service, property conditions & facilities
The entire property was recently and it is well Maintained. Comfortable bed and really nice room
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello wilburn,We are delighted to hear that you enjoyed your stay with us and found our property well-maintained. It's great to know that you found the bed comfortable and the room nice. Your feedback is much appreciated, and we look forward to welcoming you back in the future.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Steven,We're thrilled to hear you enjoyed your stay with us! If you have any additional feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair price, clean and across the street from a really good restaurant. Was nice for our last minute getaway.
Stayed 2 nights in May 2024
Response from Guest Relation Management on 8 May 2024
Hi Brenda,Thank you for sharing your feedback about your last-minute getaway with us! We're delighted to hear that you found our hotel to be a fair price, clean, and conveniently located across the street from a really good restaurant. Ensuring a comfortable and enjoyable experience for our guests, especially during spontaneous trips, is important to us, and we're thrilled that we could contribute to your enjoyable getaway. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and wonderful staff. Room smelled musty. Otherwise no other complaints.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Janet, We appreciate your kind words about our staff and pricing. We'll ensure the team is aware of your feedback about the room. Should you have further concerns, please don't hesitate to reach out to our management team for assistance.

10/10 Excellent

Samuel

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Guest Relation Management on 7 May 2024
Hi Samuel,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we checked in, there were 2 pickup trucks with worker/construction type men sitting in there- at 3 pm. They were still there an hour or so later, when out Daughter arrived to pick us up for dinner. They were still there when we got back and after we visited with our daughter in our room for a while, my husband walked her out to her car. They were still there. They were not threatening, but the fact that we had seen them there sitting in trucks in a remote part of the parking lot was concerning. We had no safety issues in the hotel. Our car was not broken into. But we were concerned. I’m not sure we would return to this hotel.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Sharon, I'm sorry to hear about your experience. Your feedback is valuable to us, and I appreciate you bringing this to our attention. It's unfortunate to hear about the discomfort you felt due to the presence of unfamiliar individuals in the parking lot. Our guests' safety and peace of mind are a top priority for us, and we will address this concern internally. Thank you for sharing your thoughts with us.

10/10 Excellent

karen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello karen,We're thrilled to hear you had a wonderful stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon for another fantastic experience at our hotel.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were slightly uncomfortable..
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 23 Apr 2024
Hi Gary,Thank you for sharing your feedback about your recent stay with us. We appreciate your comments regarding the comfort of the beds. Your feedback is valuable, and we will take it into consideration as we strive to enhance our accommodations. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

William

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The only good thing about this property, is the location if you're wanting to be near a few of the restaurants and bars in downtown Fredericksburg. The hotel room is very, very outdated and had overwhelming cheap cleaning supplies smells, probably to cover up a musky, old smell, and the walls are thin, so you can hear everything from other guest's rooms. I will not be staying here on next visit to Fredericksburg.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 23 Apr 2024
Hi Willam,Thank you for taking the time to share your feedback about your recent stay with us. We understand the importance of a comfortable and pleasant stay for our guests, and we regret any inconvenience caused by the outdated room condition and cleaning product odors. Your feedback will be shared with our management team to address these issues and make necessary improvements. We also understand the importance of a peaceful stay and will look into ways to minimize noise disturbances in the future. We appreciate your comments about the convenient location of our property, and we hope to have the opportunity to better serve you in the future.

4/10 Poor

George

Travelled with partner
Disliked: Amenities, property conditions & facilities
First night we got there the room keys wouldn't wont. Had to take them back past 11pm to get them rekeyed. The toilet was leaking water on the floor from the tank. We woke up to water all over the bathroom floor. The second day i had to get the room keys done again cause the first night the employee only set them up for one day and were staying 2 days. The place is outdated and the AC are not on when you show up so the room is very humid. The location is pretty good but not close enough the main street to walk over. All drives to main spots are not to long. I personally will not stay here again but the cost per day should be good enough for a one day stay and go.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 23 Apr 2024
Hi George,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 23 Apr 2024
Hi Bryan,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great liberal place to stay. Tucked away off the road just outside of town but not inconvenient. Small but plenty to eat breakfast area. Parking lot well lit.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Josh,We are thrilled to hear that you enjoyed your stay with us and found our location convenient. It's great to know you appreciated our breakfast offerings and well-lit parking lot. Your feedback is valuable, and we hope to welcome you back in the future for another pleasant stay.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an OK place Conveniently located to the town
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Brandon, We are glad to hear that you found our location convenient for exploring the town. Your feedback is valuable to us as we strive to provide a comfortable stay for all our guests. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Renea

Stayed 1 night in Apr 2024
Response from Guest Relation Management on 10 May 2024
Hi Renea,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

4/10 Poor

Heron

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The mattresses are rock-hard. Like they have not been replaced in ages. The walls and ceiling are thin. We could hear people in the floor above us all night long. Not very well insulated for sound. This is probably one of the oldest hotels in the Fredericksburg.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Heron,We value your feedback and apologize for any inconvenience caused during your stay. Our team appreciates hearing from our guests to continuously improve our services. Should you have any further concerns, please feel free to contact our management team directly for further assistance.

6/10 Okay

Alfonso, Pharr

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The staff was not very friendly, AC was too loud
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Alfonso,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address these issues with our team. For any further assistance, please feel free to reach out to our management team.

6/10 Okay

Jared

Business traveller, Travelled with partner
Place was alright. Not bad if you can get a weekday rate. Otherwise it’s definitely not worth it. Bed was an old spring mattress. Not comfortable. Water pressure was fantastic. Room was clean but not spotless. Property and rooms are dated. 5/10
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Jared,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be decent, especially at a weekday rate, and that you appreciated the fantastic water pressure in the shower. Your feedback is important to us, and we will take this into consideration as we strive to enhance our guest experience. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, bed was comfortable, smelled nice, staff was friendly and helpful
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Kimberly,Thank you for choosing to stay with us and for sharing your positive feedback about your recent experience. We're thrilled to hear that you found our hotel very clean, with a comfortable bed, pleasant aroma, and friendly, helpful staff. Ensuring a clean and welcoming environment for our guests is our priority, and we're delighted that we met your expectations in all aspects. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Latisha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet place, well kept.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Latisha,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed our quiet and well-kept property during your visit. Ensuring a peaceful and well-maintained environment for our guests is important to us, and we're pleased that you had a pleasant experience. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

elaina

Travelled with partner
Disliked: Property conditions & facilities
Everywhere in the hotel had a bad smell. Bed was very uncomfortable and squeaky every time you moved, bathroom wasn’t clean. People hanging out in the parking lot watching your every move. Also guys hanging out in the main entrance, literally slouching in the chairs at the main entrance. Felt very unsafe
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Elaina,Thank you for your feedback regarding your recent stay at our hotel. Ensuring a clean, comfortable, and safe environment for our guests is our top priority, and we regret that we fell short of this during your visit. We take your feedback seriously, and we will address these concerns with our team to make necessary improvements and ensure that similar issues do not occur in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Jason

Travelled with family
Overpriced for what it was. Rust in the bathroom and the tv didn’t work.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Jason,Thank you for your feedback regarding your recent stay at our hotel. It's disappointing to hear that the condition of your room did not meet your expectations and that you experienced problems with the TV. We take your feedback seriously, and we will address these issues with our maintenance team immediately to ensure that our rooms are in top condition for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Maryann

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Maryann,We are delighted to hear that you had a fantastic experience at our hotel! Your satisfaction is our top priority, and we look forward to welcoming you back soon for another wonderful stay.

8/10 Good

Neil

Travelled with partner
Liked: Staff & service, amenities
.
Stayed 1 night in Feb 2024
Response from Manager on 14 Apr 2024
Hello Neil,We appreciate your feedback and will share your comments with our team for further improvement. Guest satisfaction is our priority, and we hope to welcome you back for a better experience in the future.

10/10 Excellent

terrance

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello terrance,We appreciate your feedback and regret to hear about the inconveniences you faced during your stay. Please do not hesitate to contact our management team directly so we can address your concerns thoroughly. Thank you for staying with us, we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Park

Liked: Cleanliness, staff & service, property conditions & facilities
value and staff were good
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 5 Apr 2024
Hi Park,Thank you for sharing your feedback about your recent experience at our hotel. We are glad to hear that you found value in your stay and that our staff provided good service. Ensuring our guests receive excellent value and attentive service is important to us, and we appreciate your positive comments. Thank you for choosing to stay with us. We look forward to welcoming you back for another pleasant stay in the future.

6/10 Okay

Terrel

Travelled with family
Won’t stay again
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 3 Apr 2024
Hi Terrel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time in this hotel. Very near to the Main Street, convenient location for staying in Fredericksburg
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 2 Apr 2024
Hi Jeremy,Thank you for returning to stay with us and for sharing your positive feedback! We're delighted to hear that you find our hotel conveniently located near the Main Street. Providing a convenient and accessible location for our guests is important to us, and we're glad that our location meets your needs. We appreciate your continued support and loyalty, and we look forward to welcoming you back for many more stays in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 2 Apr 2024
Hi Maria,We're delighted to hear that you found your stay with us to be clean and quiet. Providing a peaceful and comfortable environment for our guests is a top priority, and we're thrilled that we met your expectations in this regard. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another relaxing stay in the future.

10/10 Excellent

Oluwasegun

Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
Hello Oluwasegun,We are stoked to hear that you had a wonderful stay with us! We hope to welcome you back soon for another amazing experience at our hotel.

10/10 Excellent

Eylen, Cypress

Travelled with family
Liked: Amenities
Everything was good, clean and neat. Staff very friendly, good location, the room very clean and spacious. The price very good. If you are looking for comfort, not luxury , this is the place
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Eylen,We are pleased to hear you enjoyed your stay with us and found our staff friendly, our location convenient, and your room clean and spacious. We strive to offer comfortable accommodations at a reasonable price. Should you choose to stay with us again, we look forward to welcoming you back.

6/10 Okay

Mark

Travelled with family
Disliked: Cleanliness
Liked that it was located close to downtown and the price was lower than other hotels. The room had a musty smell which made it uncomfortable to sleep.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Mark, We appreciate you sharing your feedback with us. We're glad you found our location convenient and our rates competitive. We apologize for any inconvenience caused by the musty smell in your room and recommend reaching out to management for further assistance in addressing this matter. Your input helps us improve for all future guests.

10/10 Excellent

Kyle

Travelled with partner
Liked: Amenities, property conditions & facilities
Great place!
Stayed 2 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Kyle,We are delighted to hear that you enjoyed your stay with us! We strive to provide an exceptional experience for all our guests. Your positive feedback is truly appreciated and we hope to welcome you back soon.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good basic room - everything worked as expected
Stayed 2 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Paul,We are delighted to hear that you found our rooms satisfactory and that everything met your expectations during your stay. Your comfort and satisfaction are our top priorities. Should you have any future feedback or require assistance, please do not hesitate to reach out to us.

8/10 Good

Lorenzo

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Lorenzo, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

John, Mesa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean property. Quiet area and fairly close to Main Street.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 29 Mar 2024
Hi John,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our property and found it to be nice, clean, and quiet. We're also pleased to know that our location was convenient for you, being fairly close to Main Street. Providing a comfortable and peaceful environment for our guests is a top priority for us, and we're glad that we were able to meet your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back for another pleasant stay in the future.

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Somewhat convenient to Main Street.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 27 Mar 2024
Hi Diane,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our location somewhat convenient to Main Street during your visit. We understand the importance of convenience for our guests, and we're pleased that our location met your needs. We hope to have the opportunity to welcome you back for another pleasant stay, and we'll strive to make your experience even better next time.

4/10 Poor

Carol

Disliked: Staff & service, property conditions & facilities
Not worth the price. Poor breakfast and the place smelled.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 26 Mar 2024
Hi Carol,It is disheartening to hear that we fell short of meeting your expectations, particularly in regards to the quality of our breakfast and the cleanliness of our facilities. Your feedback regarding the poor quality of our breakfast and the unpleasant odor in the hotel is deeply concerning, and we assure you that we take these matters seriously. We will be reviewing our breakfast offerings and addressing any issues with cleanliness to ensure that all of our guests have a comfortable and enjoyable stay. We appreciate you bringing these matters to our attention, and we hope that you will consider giving us another chance to provide you with a more positive experience in the future.

10/10 Excellent

Heidi D

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing & peaceful.
Stayed 4 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Heidi D,We are delighted to hear that you found your stay at our hotel to be relaxing and peaceful. Your comfort is our priority, and we are thrilled that you enjoyed a serene experience with us. We look forward to welcoming you back for more tranquil moments in the future.

8/10 Good

Wayne

Stayed 1 night in Mar 2024
Response from Guest Relation Management on 12 Apr 2024
Hi Wayne,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Fred

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Fred, We're glad to hear you stayed with us. Please feel free to contact us with any further feedback.

4/10 Poor

Harold

Disliked: Cleanliness, amenities, property conditions & facilities
It was a cheap place to stay and I know why. Would never return
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Harold,We're sorry to hear that your stay did not meet your expectations. Your feedback is valuable for us to improve our services. Should you have any other comments, please do not hesitate to reach out.

6/10 Okay

Lawrence, Georgetown

Travelled with partner
Disliked: Staff & service, amenities
My wife has trouble with odors, she gets nauseous. The room had a treble smell ( some sort of cleaning agent or something used to hide odors) we went and talked to Amet the person at the desk and he said there was nothing he could do about it, that there were no other rooms available. I then asked if he had an ionizer which he did and we took it to the room and opened the window and ran it while we were out. The smell got a little better, good enough that my wife didn't get sick. If you have issues with odors I wouldn't recommend staying there.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 11 Mar 2024
Hi Lawrence,Thank you for your feedback regarding your recent stay at our hotel. Your comfort and satisfaction are important to us, and we regret that we were not able to address your concerns more effectively. We appreciate your proactive approach in requesting an ionizer, and we're glad to hear that it helped alleviate the smell to some extent. We will review this situation with our team to ensure that we handle similar issues more effectively in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Steven

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property is at best a $90.00 place to crash for the night only. The rooms smell musty and are in desperate need of remodeling! Highway robbery at nearly $200 a night - can’t believe it.
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello Steven, We appreciate your feedback and regret to hear about your experience. We take all guest comments seriously to improve our services. We recommend our guests share any concerns promptly with our management during their stay for immediate assistance and resolution.

10/10 Excellent

Erlinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked how it was still close to downtown Fredericksburg.
Stayed 1 night in Mar 2024

6/10 Okay

Paul

Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Paul,We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have, so we can address your concerns and enhance our services for future guests.

10/10 Excellent

Stephany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 7 Mar 2024
Hi Stephany,It's wonderful to hear that you found our staff kind during your stay! Providing friendly and attentive service is important to us, and we're glad that our team made a positive impression on you. We appreciate your kind words and look forward to welcoming you back for another great experience!

10/10 Excellent

Reynaldo, Alamo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator access
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 5 Mar 2024
Hi Reynaldo,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. Our goal is to provide a comfortable and accessible stay for all our visitors, and we're pleased that our amenities met your needs. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Lisa,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.