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Rating 10 - Excellent. 770 out of 1619 reviews" "
10 - Excellent
770
Rating 8 - Good. 450 out of 1619 reviews" "
8 - Good
450
Rating 6 - Okay. 193 out of 1619 reviews" "
6 - Okay
193
Rating 4 - Poor. 115 out of 1619 reviews" "
4 - Poor
115
Rating 2 - Terrible. 91 out of 1619 reviews" "
2 - Terrible
91
8.0/10
Cleanliness
8.8/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Frances E
Travelled with family
21 May 2024
Liked: Amenities
Disliked: Property conditions & facilities
The room smelled muggy, the ice machine was broken. The pool and spy were out of service. The breakfast was very limited. Paid over 200.00, I expected better. They need to remove the faded, and sting right. Improve on their breakfast. The room needs update.
Ice machine on floor broke, vending machine broke, pool/ sauna closed with no email informing prior to stay. Smelled like smoke in lobby area when you walk in.
This hotel was priced reasonable for one nite…the only disappointment was hot tub not working. Breakfast was good. Would come back!
Linda
Stayed 1 night in May 2024
Response from GM on 19 May 2024
Dear Linda,Thank you for your recent stay with us. I am so sorry the pool and spa was not working. I hope to see you again for a future reservation. Thank you for your patronage.
8/10 Good
Enoc
Travelled with family, Travelled with family and small children
15 May 2024
Liked: Cleanliness, staff & service
Great stay. Property was a bit old. Closet door had a caved in small dent, the lamps were worn down and some of the carpet was stained. Overall a good time with the family.
Nice property, the room was big and comfortable, the bathroom needed some work. Grout is stained and missing and the bottom of the tub was stained.
Mark
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Dear Mark,Thank you for your recent visit at our property, and thank you for your feedback. I have addressed the issues you mentioned about the tub and grout. Thank you for your patronage.
The first room they put me in smelled like a men's locker room. I changed rooms and the second room smelled the same but not as strong. We arrived late, so we just kept the room. Due to limited staff, they do not clean the room daily there is a sign that states this hotel needs to be updated a little bit. Staff was very cordial, especially the young lady that works the kitchen. We as a family have come here for years however we will not be returning on our next trip due to the cleanliness or lack of.
Marlo
Stayed 2 nights in May 2024
Response from GM on 12 May 2024
Dear Marlo,We are so sorry we fell short during your recent stay with us. I have addressed the issues you mentioned above with my staff. Thank you for your patronage.
Bryant was GREAT! Shuttle service to airport was only 4 minutes away yet there was no jet noise. Shuttle is available to guests to go to local restaurants as well
Dear Glenn,Thank you for your recent stay at our property. We hope to see you again in the future. Thank you for your patronage.
4/10 Poor
Rita
Business traveller
7 May 2024
Liked: Staff & service
Disliked: Cleanliness
My room had a horrible odor. The only way it was bearable was to put the AC high.
Rita
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Rita,We are so sorry we fell short during your visit at our property. I have addressed the issue with the odor with my team. We ensure that it wont happen again. Thank you for your patronage.
6/10 Okay
Aida
Travelled with partner
4 May 2024
Liked: Cleanliness, staff & service
Standard hotel, a little rundown and pool wasn’t working. Breakfast was good.
Aida
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Aida,Thank you for your recent stay at our property. Sorry the pool was not open, and I have addressed the issues that you mentioned. Thank you for your patronage.
4/10 Poor
Lynette
Travelled with partner
2 May 2024
Disliked: Staff & service
The desk manager hung ip on me after I had to call a second time because teenagers were in and out of the hallway yelling way after 11:30p.m. We should have slept at home and gotten up super early for the rest of our trip. Waste of money to stop there expecting to sleep!
Lynette
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Lynette,I am so sorry we fell short during your visit to our hotel. I have addressed the noise issue with my staff. Thank you for staying with us.
8/10 Good
Tricia
Travelled with family
2 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We chose this hotel because it had a pool. When we got there there was a note saying the pool was closed. It was disappointing we didn’t know ahead of time.
Tricia
Stayed 2 nights in Apr 2024
Response from GM on 6 May 2024
Dear Tricia,Thank you for your recent stay with us. I am so sorry the pool was closed. We were getting it repaired. Hope see you again in the near future.
1. Pool out of commission.
2. Gym small, no dumbells and treadmill was broken. Unusable.
3. Shower had mold. Need caulking removed and replaced room 200.
4. Shower rod broken. Taped up.
5. Shower nozzle needs replaced.
6. Shower curtain needs replaced.
7. Desk outlets do not work.
Breakfast was good. Price was good!
Keith
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Keith,Thank you for your feedback. I have addressed your concerns with the gym, and the maintenance issues you mentioned with my team. Thank you for staying with us.
Our room was musty and smelly. Sheets were not clean as they should be. Bathroom was rusty. Beds were uncomfortable.
Staff was good.
Corey
Stayed 4 nights in Apr 2024
Response from GM on 30 Apr 2024
Dear Corey,I am so sorry we fell short during your visit with us. I have addressed the issues you have mentioned with my staff. Thank you for staying with us.
10/10 Excellent
Ronald
28 Apr 2024
Friendly staff
Ronald
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Ronald, Thank you for your recent stay with us. We hope to see you again in the near future.
Pool and spa out of order, as well, can’t seem to make room cooler than 72. Other than that, so far so good!
Steve
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Steve,Thank you for your feedback. I am so sorry the pool and spa were out of order, we have been waiting on parts to repair it. Hope to see you in the near future.
8/10 Good
Brent
25 Apr 2024
Liked: Staff & service
Decent stay
Brent
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Thank you for your recent stay at our property, I hope to see you again in the near future.
I would highly recommend this hotel to anyone. The beds are super comfortable, it was very clean, they have an excellent breakfast, the staff were friendly, and it is convenient to get to. The only downside was the pool and hot tub were closed for repair, but sometimes these things can't be helped.
Mary
Stayed 3 nights in Apr 2024
Response from GM on 25 Apr 2024
Dear Mary,Thank you so much for your recent stay at our hotel. I am so sorry the pool and hot tub were out of order but we were waiting on parts. Thanks for your patronage.
Thank you for your stay at our property. We hope to see you in the near future. Thanks for your patronage.
6/10 Okay
Logan
Travelled with family and small children
23 Apr 2024
Liked: Staff & service
The location was great and the staff were all very friendly and kind! The location was tucked away and felt safe!
Their rooms could use a spruce up as there were stains on the walls, paint coming off the ceilings w/ holes etc. However, nothing smelled bad or anything. The beds looked very clean. Just the physical rooms themselves could use an update!
Logan
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Dear Logan,Thank you for your stay at our property. I have addressed the issues you mentioned about the condition of the furniture and fixtures. Thanks again for your patronage.
10/10 Excellent
Pamela
23 Apr 2024
Pamela
Stayed 1 night in Apr 2024
2/10 Terrible
Darren
22 Apr 2024
I never checked in or stayed at the hotel. I have called Expedia and explained that the app WILL NOT LET ME LOG IN. I put in the correct login and password and hit sign in and it does nothing. I can't cancel rooms. I can't claim a refund through the insurance because EVERYTHING REQUIRES A LOGIN. The App has been updated. I've cleared the cache. I've done everything I'm supposed to do but nobody wantss to help me so I'm going with another online app. I still require a refund for my last booking not being used and I hope you fix whatever bug this is. I am beyond disappointed and my business will be going elsewhere. Thank you.
Carpets in unit were stained and dirty. The size of the TV was a joke. Hasn't Radisson ever heard of a big screen TV? They must have scooped all those tiny ones on a deal.
When we arrived, found out that the pool, hot tub, and ice machine were out of order or under repairs.aside from that, it was perfect for an overnight while traveling.
Kelli
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Kelli,Thank you for your recent stay with us. I am so sorry about the pool, but we were waiting on parts to repair the pool.
The rooms could have been a little cleaner. The rugs were stained.
josephine
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Josephine,I am so sorry we fell short during your stay with us. I have addressed the issue of cleanliness with my staff. Thank you for staying with us.
The hotel room, staff, facility were great. Not knowing the area, I didn't realize this property was on a highway, that's on me. Overall, it was good place to play.
Keith
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Keith,Thank you for your recent stay with us. We value your feedback. We hope to see you again soon.
Pros- pleasant staff; comfortable beds
Cons- furnishing and decor very dated; pool, hot tub, 1 elevator, an ice maker all out-of-order; complementary breakfast disappointing; couldn’t walk to most nearby restaurants/shops because hotel off a busy major road
Jill
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Jill,Thank you for your feedback. I have addressed the issues that you mentioned with the condition of the room with my staff. Thank you for your patronage.
Good breakfast variety. Rooms are clean and comfortable. Only issue I had is that the carpet in room 103 was very stained. In more than one area. Everything else was fine.
Laurie
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Laurie,Thanks for your recent stay with us. We value your feedback. We hope to see you again in the near future.
Dear Fred,Thank you for your feedback. We hope to see you again in the near furture
4/10 Poor
len
9 Apr 2024
At least six months ago I told the front desk several times that the bike in the fitness facility did not work. It still remains unfixed. If it does not work, it should not be shown in the picture of the property's fitness facility.
len
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear Len,Thank you for your feedback. I have addressed the issues with the fitness room with my team. and working to rectify this. Thank you for your patronage.