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So wonderful to have a shuttle take you to/from the airport as well as a trolley to take you to Globe field and all included in your stay!!
There were some issues that caused a stressful/sleepless night. When we checked in there was a lot of confusion and they checked our ID and confirmation number multiple times. Then we go up to our room (3 adults) and find a single bed when we booked 2 beds. We went back and asked for 2 beds as reserved. The manager came and helped us this time but still have quite the confusion even after I passed over my phone to the manager with the confirmation name and number. ( There was also a lot of confusion around the breakfast voucher from Expedia too- which didn’t matter as we only had the coffee and not breakfast. ) so we get our new room and think all is well only to be woke up by a phone call from the front desk shortly prior to midnight to tell us we had to go to the lobby to verify our identify. It was so bizarre we thought it was a scam. After about 5-8 minutes and sharing our confirmation number 6 more times the lady said we were checked in under the wrong name so they were not sure who was in the room as they checked us in under someone else’s reservation. I still have so many questions about this situation and why it was appropriate to talk to guests that way and especially at that hour.
The morning manager was “apologetic” and was going to look into it, but wow what an experience.
Mary
Stayed 1 night in Apr 2024
6/10 Okay
Austin
Travelled with family
27 Apr 2024
Disliked: Cleanliness
The tub was not clean properly. The ceiling fan is barely attached to the ceiling. The power cord wires were exposed and just lying on the floor. Not the best holiday inn I’ve ever been in. Won’t go back
Loved our stay here. Everything about this hotel was A . From the front desk staff to our kitchen manager Shiloh. She even recommended we go to the cattle drive at the Stockyards. (Which was such a fun experience)
Such a nice experience. The staff was so nice and accommoting. We were there to see a game and go to the Stockyards ( recommended by Shiloh- the kitchen manager) The room was super clean. We will definitely be staying there again.
It’s a nice place to stay but it was a couple arguing all night and morning. I couldn’t sleep at all. Kids running up and down the hall late night. Everything else was perfect
Grout was missing on the bathroom tile. Electrical wires exposed under the air conditioner. Maid started cleaning before 9am in the room next to us and made a lot of loud banging noise.
Everything was great except the cleaning room did not clean our room. We left the hotel around 9am and returned at 2:30; the cleaning crew was on our floor but had skipped over our room. We had to go to the front desk for fresh towels
Shelly
Stayed 2 nights in Mar 2024
2/10 Terrible
alvin
10 Mar 2024
We had a 2 day stay and were miserable for the 2 days. The room next door was so loud and noisy that we couldn’t sleep. Children were running through the room all hours of the night with parents yelling at them. We reported it to the front desk and they promised to address it. They did not! No phone call or visit to their room. We will not stay here again. They do not take care of their customers.
Overall, the hotel was fine. The room was clean, and the bed was comfortable. However, I noted mold on the shower ceiling, the TV did not work, and the bathroom tiles were coming up from the floor. The hotel is just in need of maintenance and repair.
Hassle free, quick check-in and the staff were friendly. Room and hotel were very clean and fresh smelling. A big plus-fast elevators.
holly
Stayed 1 night in Feb 2024
6/10 Okay
Edward
Travelled with partner
18 Feb 2024
Disliked: Property conditions & facilities
People were great. The physical plant seemed dated and not well maintainef
Edward
Stayed 3 nights in Feb 2024
6/10 Okay
Kristi
Travelled with family, Business traveller
11 Feb 2024
Liked: Cleanliness, staff & service
Very warm and stuffy inside hotel.
Kristi
Stayed 1 night in Feb 2024
6/10 Okay
Verified traveller
Travelled with family and small children
11 Feb 2024
Disliked: Property conditions & facilities
The property was probably very nice at one time. However, it is now very dated. The restaurant had barely any food available and was awful. It was a convenient location but I would not stay here again.
Love the look of the lobby and the accommodations! I think it’s the first hotel that has Dove products and I love it! Check-in was easy and the young gentleman who checked us in was professional and friendly! Great stay!
My Son and I stayed in this Holiday Inn for the Cotton Bowl (Go Tigers). Staff was friendly, hotel was clean and comfortable. Bar & Grill on premises was great. IHOP in the parking lot was great -open 24 hours.
Would stay again.