Outdoor pool, pool umbrellas, pool loungers
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Reviews of GALLERYone- A DoubleTree Suites by Hilton Hotel

4 out of 5
GALLERYone- A DoubleTree Suites by Hilton Hotel
2670 E Sunrise Blvd, Fort Lauderdale, FL

Reviews

7.4

Good

Rating 10 - Excellent. 365 out of 1004 reviews" "
Rating 8 - Good. 240 out of 1004 reviews" "
Rating 6 - Okay. 165 out of 1004 reviews" "
Rating 4 - Poor. 131 out of 1004 reviews" "
Rating 2 - Terrible. 103 out of 1004 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for out of town guests to easily get around on their own during the day and enjoy all the wares has to offer!
Stayed 2 nights in May 2024
Response from GalleryOne A Doubletree Suite by Hilton on 16 May 2024
Dear Amber;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed day before cruise.
Stayed 1 night in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 16 May 2024
Dear Ronald;We thank you for your kind words and are happy to learn that you stay before your cruise with us exceeded your expectations. We hope that you have a wonderful time on your cruise, and we are always here to assist when needed, until next time!

6/10 Okay

Dominique

Travelled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The hotel is beautiful, the amenities were awesome. We were celebrating Mother's Day weekend. We were excited as we booked this trip and room months in advance. Upon arrival it was beautiful , the hotel is beautiful and conveniently located for the activities we had planned for the weekend to celebrate being autism moms and finally getting a vacation. The staff at check in was amazing, after a long day and travel, we arrived late as we informed them I would. They told me how i had the last room of my calibur and when booking it i knew it was and was excited. We head up to the room and upon entering the smell of mold and mildew is overwhelming. We head right down to complain immediately. We are informed now that the hotel is booked up for the night, and we may just need to air the room out and could look into being moved tomorrow morning, we left and allowed the room to air out as we enjoyed the pool, hot tub, and bar marina side downstairs for hours. We returned and the odor was a little better as it had aired out but with my asthma as soon as we closed the balcony doors, the aroma became sickening and thick. I again complained. Now we realized that we are in the room the air doesn't work 👀 the sliding door on the left is stuck , no phonesdegrees and 75 at night, that's the only reason we survived, anywho with the complaint a man comes and sprays the carpet with odorban or some chemical that's supposed to dissolve the mold and mildew smell
Stayed 2 nights in May 2024
Response from GalleryOne A Doubletree Suite by Hilton on 14 May 2024
Dear Dominique;Thank you for taking the time to share your experience about your recent stay at our hotel. I was happy to see from your scores that you enjoyed the majority of your stay!I noticed that you scored us lower in some areas. If you find the time I would love to hear any additional feedback regarding any of your challenges during your stay with us and how we could have exceeded your expectations. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 Good

Hande

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost excellent except for the very noisy air conditioning unit in our suite...
Stayed 2 nights in May 2024
Response from GalleryOne A Doubletree Suite by Hilton on 14 May 2024
Dear Hande;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.

10/10 Excellent

Whitney

Liked: Property conditions & facilities
The hotel was great and perfect for our weekend Staycation and Festivities.
Stayed 2 nights in May 2024
Response from GalleryOne A Doubletree Suite by Hilton on 14 May 2024
Dear Whitney;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.

8/10 Good

Kimberley

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location. Walking distance to the beach (about 6 minutes), restaurants, Publix & liquor store (across the street), and next door to the Galleria Mall (which also had restaurants). The Water Taxi also stops at this property (Stop #7). I can't comment on their restaurant (The Vue) because we didn't eat there.
Stayed 4 nights in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 14 May 2024
Dear Kimberley;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.

6/10 Okay

Melvin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
the area was great for shopping and dining. the bathroom was dirty with mold in the shower
Stayed 2 nights in May 2024
Response from GalleryOne A Doubletree Suite by Hilton on 6 May 2024
Dear Melvin;Thank you for taking the time to share your experience about your recent stay at our hotel. I was happy to see from your scores that you enjoyed the majority of your stay!I noticed that you scored us lower in some areas. If you find the time I would love to hear any additional feedback regarding any of your challenges during your stay with us and how we could have exceeded your expectations. We will take your comments under consideration as we continually work to improve our guest experience.

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from GalleryOne A Doubletree Suite by Hilton on 6 May 2024
Dear Eric;Thank you so much for taking the time to share your experience about your recent stay at our hotel. We want to extend our sincerest apologies for falling short on your expectations. We did everything possible to address your concerns that you brought to us, and we do take this seriously. We are always aiming for 5/5 experience, and we hope you will consider staying with us in the future.

4/10 Poor

Astrid, Reston

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed in this hotel many times but the property need some renovation. The walls in the bathroom had mold stains. The fabric of 2 of the dining room chairs was torn. The kitchen cabinet door did not close. In general the rooms need some work done. Our last day we got bugs in the shower. The hotel is well located and the staff are great but our room experience this time was horrible! I hope they start renovating the rooms soon.
Stayed 5 nights in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 6 May 2024
Dear Astrid;Thank you for taking the time to share your experience about your recent stay at our hotel. We take these surveys very seriously, they are reviewed on a daily basis by our Leadership team.If you find the time I would love to hear any additional feedback regarding any of your challenges during your stay with us and we will take your comments under consideration as we continually work to improve our guest experience. Our goal is always to create 10/10 experiences and we would like to apologize that we fell short this visit. We hope you will consider staying with us in the future.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice environment.. Wonderful hotel
Stayed 1 night in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 6 May 2024
Dear Ahmed;Thank you so much for your kind words, we are ecstatic to learn that you had a grand time here at the GalleryOne. We are well known for our prime location; we are always here whenever you return!See you soon!

2/10 Terrible

Donald

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Uncooperative staff
Stayed 3 nights in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 3 May 2024
Dead Donald;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the beach. Shopping
Stayed 3 nights in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 2 May 2024
Dear Elizabeth;We thank you for your review and we are disappointed that we did not meet your expectations during your stay with us. We will surely take your feedback into consideration and review internally to action all areas of concerns.We hope you will consider staying with us in the future and until then, take care!

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, walkable to beach area and cool view over intercostal water channel! Enjoyed our stay
Stayed 4 nights in Dec 2023
Response from GalleryOne A Doubletree Suite by Hilton on 29 Apr 2024
Dear Mitchell;We thank you for your kind review, as we are happy to hear that you enjoyed your stay. It is great to hear that our view of the intracoastal was to your liking and exceeded your expectations. We look forward to serving you and your family in the near future!Sincerely,

8/10 Good

Michael

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The property is beautiful and in a nice location close to the beach. The rooms are nice and large but when you look closer there are little things that make is seem like they cut corners. My room had a light switch that was kind of sticking out and our washroom sink was plugged so water would pool easily. There were chips and stains on the walls like it was painted quickly. The place is still decent and ok value if you are willing to look past all the many little cosmetic things that need repair. This is also a valet only place so make sure you factor in the additional nightly valet fees to your expenses.
Stayed 1 night in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 28 Apr 2024
Dear Michael;We thank you so much for your kind review. We are elated to learn that you had a grand time, we will surely use your feedback and address all areas of opportunity. We do hope we get to see you again and until then, take care.Sincerely,

10/10 Excellent

David Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service fantastic, shouts out to Tomas and Rodrigo at the outside bar and Max at front desk. Minor issue with bathroom; however was upgraded to a 2 bed suite. 2nd trip in 2 years and will be back. Thank you.
Stayed 4 nights in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 26 Apr 2024
Dear David;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Joanne, Medina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed this property! The manager Rafael was very kind and enjoyed talking with him! Hope to stay again soon!
Stayed 3 nights in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 26 Apr 2024
Dear Joanne;PromoterWe are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 1 night in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 21 Apr 2024
Dear Valerie;We thank you for your wonderful review and we are happy to learn that you enjoyed your stay with us and we were able to exceed your expectations. We take pride in always ensuring that we meet the cleanliness standards with each of our guests arrival, we will certainly share your feedback to our wonderful housekeeping team. Until next time, do take care!Sincerely,

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property. Rooms are very big.
Stayed 1 night in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 21 Apr 2024
Dear Francisco;We thank you for your kind words and wonderful review. We are elated to hear that we exceed your expectations and that you had a grand time. We look forward to seeing you soon and providing you with great hospitality.Sincerely,

10/10 Excellent

Keri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels. It's so close to the beach and restaurants. You can easily walk to different places. I also love that there are balcony rooms right on the intracoastal.
Stayed 1 night in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 15 Apr 2024
Dear Keri;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 15 Apr 2024
Dear David;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Marie-Reney

Liked: Staff & service, property conditions & facilities
This is my 3rd time at the hotel love it. The area is perfect ,shopping mall ,the beach and dining all at walking distance. The only thing is that the batbroom could have been cleaned better. I will be back
Stayed 4 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 7 Apr 2024
Dear Marie-Reney;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Jo-Anne, Delta

Travelled with partner
Liked: Staff & service, property conditions & facilities
Close to cafe, Starbucks grocery store galleria mall for shopping. High and medium priced restaurants. On canal to watch people and their various watercraft go by
Stayed 3 nights in Apr 2024
Response from GalleryOne A Doubletree Suite by Hilton on 6 Apr 2024
Dear Jo-Anne;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 6 Apr 2024
Dear Sarah;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Close walk to the mall, beach and restaurants.
Stayed 2 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 28 Mar 2024
Dear Jennifer;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

4/10 Poor

Tamonica

Travelled with family
I had a “ not so good - I won’t be back” stay. Housekeeping came into my room unannounced and wasn’t able to understand English. I was locked out of my room twice w/ a key. Hotel was very accommodating to ensuring that my stay as a guest was taken care of. Refrigerator/ Freezer leaked on the floor my entire stay. Sofa was dirty. Remote control was dirtier. Guest in room next door blasted loud music for 2 nights. I’ll never be back.
Stayed 4 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 28 Mar 2024
Dear Tamonica;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

4/10 Poor

Olga

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms very run down for the price. Needs some renovations/updates. Don’t expect to get the room you order through Expedia.
Stayed 3 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 28 Mar 2024
Dear Olga;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

10/10 Excellent

valerie t., Absecon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
well taken care of
Stayed 2 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 27 Mar 2024
Dear Valerie;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

4/10 Poor

Donna, Calgary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful service. Only gave us one key card for a family of four (including 2 teens). Cards are needed to access elevator and we were on the 10th floor. They gave me a second after I begged but that was it. Very disruptive to our vacation time. If they can’t figure keys out, I don’t have any confidence in the rest of their management. Never again.
Stayed 2 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 27 Mar 2024
Dear Donna;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay regarding the key cards. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

10/10 Excellent

Alketa

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on 27 Mar 2024
Dear Alketa;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 Good

Anna Sarah La

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 22 Mar 2024
Dear Anna;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, close to shopping, walk to the beach. Water taxi stop right out front. Great pool, outside bar and weekend music
Stayed 3 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 20 Mar 2024
Dear Helen;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Adriana

Stayed 1 night in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 6 Apr 2024
Dear Adriana;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Cindy, Sherwood Park

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. The water taxi stop is a great addition. Excellent little cafe nearby.
Stayed 1 night in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 15 Mar 2024
Dear Cindy;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

6/10 Okay

Francisco

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Hotel is a bit out dated, front desk staff at the time of check in was not the friendliest, did not received room service during my stay.
Stayed 2 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 11 Mar 2024
Dear Francisco;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Cleanliness
Room could be cleaner
Stayed 4 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 11 Mar 2024
Dear Jonathan;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

10/10 Excellent

TRENT

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in and check-out was entirely too long.
Stayed 1 night in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on 9 Mar 2024
Dear Trent;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We will certainly address our check in and check out process to bridge any gaps during your stay. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Troy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! great outdoor bar area with water taxi. good food at restaurant.
Stayed 1 night in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on 4 Mar 2024
Dear Troy;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 Good

Ken

Liked: Staff & service, property conditions & facilities
Great location to the mall, water taxi and beach!
Stayed 2 nights in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on 2 Mar 2024
Dear Ken;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

2/10 Terrible

Monique

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel rooms are filthy and there was a smell of mold that made me sick after 2 days of staying there
Stayed 2 nights in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on 1 Mar 2024
Dear Monique;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

8/10 Good

Doris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the convenient area where you can walk to shopping mall and shopping across the street. I also like the convenience of the hotel restaurant.
Stayed 2 nights in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on 1 Mar 2024
Dear Doris;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 Good

manuella, dollard des ormeaux

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on 1 Mar 2024
Dear Manuella;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

6/10 Okay

Katherine

Disliked: Amenities
The pots and pan they provide wasnt in the best condition. Hotel needs improvements. The fee for parking is higher then other parking in the area.
Stayed 3 nights in Dec 2023
Response from GalleryOne A Doubletree Suite by Hilton on 24 Feb 2024
Dear Katherine;Thank you for taking the time to share your experience about your recent stay at our hotel. I was happy to see from your scores that you enjoyed the majority of your stay!I noticed that you scored us lower in some areas. If you find the time I would love to hear any additional feedback regarding any of your challenges during your stay with us and how we could have exceeded your expectations. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,

6/10 Okay

Anica

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on 24 Feb 2024
Dear Anica:Thank you for taking the time to share your experience about your recent stay at our hotel. I was happy to see from your scores that you enjoyed the majority of your stay!I noticed that you scored us lower in some areas. If you find the time I would love to hear any additional feedback regarding any of your challenges during your stay with us and how we could have exceeded your expectations. We will take your comments under consideration as we continually work to improve our guest experience. Sincerely,

6/10 Okay

Lise

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good location but the property needs to be cleaned
Stayed 1 night in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on 24 Feb 2024
Dear Lise;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 2 nights in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on 17 Feb 2024
Dear Wayne;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

4/10 Poor

Daphne

Disliked: Cleanliness, staff & service, property conditions & facilities
Under construction and old
Stayed 3 nights in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on 17 Feb 2024
Dear Daphne;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerly,

8/10 Good

Gaylene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Water taxi stop
Stayed 2 nights in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on 11 Feb 2024
Dear Gaylene,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on 11 Feb 2024
DearChristina,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

4/10 Poor

Lardy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
For a hotel to charge to park your car is unbelievable to me I know especially at full rates when the hotel is pricey already
Stayed 2 nights in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on 8 Feb 2024
Dear Lardy,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Karine

Stayed 3 nights in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on 8 Feb 2024
Dear Karine,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,